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About Smartsheet

Smartsheet is an online work execution platform empowering organizations of all sizes to plan, manage, automate, and report on work.

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Pros:

Dashboards can be a nice way to have an overview with links to different sheets if you have a project with several documents, and are willing to spend the extra time and money to set it up.

Cons:

It's also sometimes difficult to tell where user error plays a role in mathematic mistakes. I'd like to see more effort put into these areas.

Smartsheet ratings

Average score

Ease of Use
4.3
Customer Service
4.3
Features
4.3
Value for Money
4.4

Likelihood to recommend

8.4/ 10

Smartsheet has an overall rating of 4.5 out 5 stars based on 3,411 user reviews on Capterra.

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Filter reviews (3,411)

Danny
Danny
Director, Digital Marketing Automation in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Solid Application and much better than Excel

4.0 4 months ago

Comments: I worked with a few other applications like Quip, Airtable, and excel, but Smarsheets has a comprehensive capability to address several use cases. I used to automate invoice approval, project intakes, and project management, and they have reduced resourcing and effort.

Pros:

It's feature-rich, especially with the automation capabilities that are baked in.

Cons:

As with all software, there is a learning curve, but once you get over that, it is a solid application that can solve many types of projects and processes.

Dr.Enoch
Facilities Manager in UK
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

THE B.O.A.T IN TASK MANAGEMENT AND COLLABORATION

5.0 3 weeks ago New

Comments: I have used smartsheet for 2+ years and the results have really impressed me and my colleagues
It is really cost effective

Pros:

I like the fact that there are a variety of features to choose from The simplicity of the app is amazing It helps us get updates from our clients The app is really easy to use

Cons:

Sometimes customization can be really hard Otherwise the app is really great to use

Vanisha
HR Specialist in US
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Complicated software

3.0 3 weeks ago New

Comments: its ok but i would prefer other apps over this particular app.

Pros:

It enables people to plan, assign task and track the process of projects.

Cons:

It is a very complex and the mobile app is inadequate and have limited reporting capabilities.

Colin
Project Manager in Canada
Construction Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Smartsheet - Great interactive tool

4.0 4 months ago

Comments: Very good overall experience. Great tool to use to keep up to date in the moment for many people. Keep tracks of pictures, notes, deadlines and much more.

Pros:

Great interactive tool for working with any individuals for projects. Even multi company uses to avoid email big down

Cons:

Filtering for specific items in the list has to be set up by an admin. Ideally filters can be done easier without having up adjust the sheet. However, once it’s set up it works well. Filtering is done in one list (not the same as excel spreadsheet) harder to find what you want to filter

Leah
Senior Client Service Rep in Canada
Media Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The Good Outweighs the Bad

4.0 2 months ago New

Comments: The real time conversations and collaboration is a game changer. However, the overall use of forms in addition to switching from PC to mobile is not ideal.

Pros:

Great for data entry and joint documents. Platform allows people to collarborate in real time, with email notification to notify you of any comments or tags.

Cons:

Pretty boring platform, I find the form functions are not user friendly for mobile users. And I do find it to glitch out quite a bit or go down.

Titilayo
Founder in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The best of all times data and project management tool

5.0 3 weeks ago New

Comments: Generally smartsheet helps our clients and me and my colleagues to collaborate in real-time
I've used smartsheet for 2 years and it was a great experience

Pros:

It helped us in data management It is cost effective It has the best customer care services Ability to understand Easy how how to use the platform It helped us collaborate in real-time

Cons:

I sincerely has nothing against smartsheet it serves its purpose

TL
Project Accountant in US
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Love Smartsheet

5.0 2 months ago

Comments: I used Smartsheet while working as a Project Accountant. It allowed me to work very closely with the project managers, service team, and engineers. I am a huge fan of Smartsheet and recommend it to any company that is project based and need a tool to manage the work flow.

Pros:

I love that Smartsheet allows you to effectively collaborate with ppl that’s on the project team. It allows you to keep track of the workflow.

Cons:

The only con I did have is that I thought you could not see who was the last person to modify something on the Smartsheet, but actually there’s ways to track changes with an activity log.

Angel
Media Producer in US
Media Production, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Smart task management tool which is helpful for everyone.

5.0 last month New

Comments: Smartsheet has changed the way we operate by swapping static spreadsheets out for dynamic workspaces that improve collaboration, transparency and accountability. Using this platform has become an integral part of achieving our goals more effectively and successfully.

Pros:

Smartsheet elevates the familiarity of spreadsheets to a whole new level. From creating dynamic workspaces, automating tasks, tracking progress with Gantt charts, to seamlessly collaborating with my team — I love everything. Work On Its intuitive interface and powerful features make it easy to manage projects, track budgets and streamline workflows.

Cons:

Smartsheet provides an extended free trial, but their premium plans can be costly for individual users or small teams with limited budgets.

Roberta
Human Resource Manager in US
Health, Wellness & Fitness, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Smartsheet : How Considerable for Project Management

4.0 2 months ago New

Pros:

Its effective project management solution with a number of features and capabilities. - Supports project management - Supports file sharing in real time - Supports team collaboration - Helps to automate repetitive tasks -You can generate reports

Cons:

Has an overreliance with internet connection Mobile application doesn't offer full desktop functionality.

Harinder
Insurance Advisor in Canada
Insurance Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Flexibility and super easy

5.0 2 months ago

Comments: I feel that it is super easy to use and also accessible through phones.

Pros:

The one thing that I liked most about Smartsheet is Flexibility of using it. One can edit and make changes anytime on this and everyone can see those updates right away even on the phones.

Cons:

So far, there was nothing like that. I found everything good about the app.

Jonathan
System Development Analyst in UK
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Smartsheet Essential Project Management Tool

4.0 11 months ago

Comments: Smartsheet is essential for our account/project management and PMO/SMO operations. This has become one of the cornerstone to our business operations and porcesses. Smartsheet seems to always be improving its features and there is a very good community of smartsheet developers on the forums.

Pros:

I like that smartsheet allows for deep customisation for solutions. Using the various premium smartsheet tools, allows you to integrate your processes within smartsheet quite easily.

Cons:

I dont like the fact that some of the formulas are very long winded compared to the same formula being very short and simple in excel.

Leslie
Senior Designer in US
Architecture & Planning, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Very useful project management tool for Architects

5.0 4 months ago

Comments: I use it regularly and find it very helpful for project management as an architect. Highly recommend.

Pros:

Smartsheet is a wonderful tool for me. I use it to create tasks list broken down by project schedule and then can notify key team members about those tasks. They can update whether or not it's been finished so I can keep track of what's been done. I utilize their Gantt charts also to produce project timelines for clients - and in particular clients with whom I have multiple projects, and they can see them all in one place by creating a widget that shows all ongoing timelines in comparison. Very useful.

Cons:

I think there is a learning curve to it that can be a bit challenging. And finding the time to access learning resources to get up to speed is difficult at times. I'm not sure there's a good answer to that issue - it is what it is.

Mark
Project Manager in UK
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Reasonably Smart Sheets

4.0 6 months ago

Comments: Positive on the whole, almost entirely down to the functionality of the product. I've self-taught and used forums/Youtube to learn how to do more complex builds, and managed to create a really effective ecosystem of sheets, reports and dashboards with no training. Value seems ok, ultimately you might find your bill gets quite hot if onboarding more and more users.

Pros:

Modular, customisable, fairly rapidly evolving platform. Familiar UI with many common features to Excel / MS products, so very easy to pick up and eventually master. Smartsheet is a bit lego-ish in that you can build more or less anything you want with a mid-level subscription. The user-populated forums are a really good resource, you'll find plenty of potential and actual answers by simply searching for what you're trying to achieve/fix. Free users able to collaborate with sheets/reports/dashboards without an account (although not without headaches - see below), which allows for effective collaboration on projects.

Cons:

Customer support is hit and (mainly) miss. Getting timely answers to account questions is not a reliable process and effective account management seems to be a service Smartsheet would rather upsell than provide as a standard offering. Some basic functionality is missing, as verified by a few searches on user forums. That said, Smartsheet do roll out updates fairly regularly which can hit the spot, depending on what you're hoping for. Being able to share with non-account holder colleagues as 'free users' has been great, albeit the onboarding process can be clunky and confusion prevails with Smartsheet encouraging all new users to request a paid account through the main admin, or creating a free trial account, which then needs downsizing to a 'free user'. This part could be much, much more transparent. Data security. Smartsheet is particularly shifty about where it stores data, and we never managed to get assurances that all our data could or would be stored in the EU, which is a fundamental requirement.

Verified Reviewer
Verified LinkedIn User
Higher Education Software, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Higher Education Smartsheet User

5.0 8 months ago

Comments: Smartsheets continue to play a vital role in our performance evaluation process. With templates that streamline development and deploying a variety of project management resources it has been a helpful item to have in your back pocket.

Pros:

I like the beauty of Smartsheet templates and the ability to customize them to what I need. I also like how easy it is to integrate with other third-party platforms. Smartsheets houses many of our performance and business process flows and will continue to do so in the future.

Cons:

I think the platform is easy to pick up and use, but the training aspect left much to be desired. Once you obtain the knowledge to do what you want to do, it is fine.

Shawn
Director Strategic Initiatives in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Solid flexible solutions

4.0 6 months ago

Pros:

Collaboration, communication, taking the work out, automation.

Cons:

Syntax for Formulas, Limited widgets and dashboard design

Anonymous reviewer
Architecture & Planning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A super useful tool for managing projects in any profession!

5.0 2 months ago

Comments: Using Smartsheet was an excellent way to think through the various tasks of a project, set deadlines / goals, and loop in teammates to better collaborate on the projects. Overall I really enjoy the program.

Pros:

The thing I liked the most about Smarsheet was how easily customizable and rich in options projects and the use of the program was.

Cons:

Diving into Smartsheet can be slightly daunting at first since there are many layers of options and ways to go about managing a project or scheduling out workflow.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Smart Thinking

5.0 10 months ago

Comments: Working with a brand that I can trust in delivering on timely basis while monitoring organizations flow chart and business model.

Pros:

Ability to manage Discrepancies and Discounted Cash Flows for internal checks and balances in updating software ,rerouting and transfer validations metrics

Cons:

Compatibility on different operating systems and pathways dependencies

Ronald
Project Officer in US
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Smart Cloud PM,TM, and E-marketing Campaign Automation

5.0 9 months ago

Pros:

Dashboard workflow visualization. Online products and services branding and promotions as well as marketing. Online proofing, task and team scheduling. Real-time time and expense simplification and tracking.

Cons:

None to regret,it has it all . I highly recommend it to prospects.

Ibrahim
Grants Writer in UK
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

PM & TM Program of All Time: Smartsheet

5.0 6 months ago

Pros:

Smartsheet facilities a wide range of features in one place. Task management, time clock, file sharing and project management are among the capabilities which I like most.

Cons:

Kudos to the vendor technical team for maintaining zero issues on Smartsheet.

Jacqueline
Quality Assurance Specialist in US
Mental Health Care, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Positive Experience with Smartsheet

5.0 4 months ago

Comments: Smartsheet exceeded my expectations. A solution was needed in my workplace to provide swift communication to our leadership team on negative feedback collected from customer survey calls. A customized Smartsheet template was created and is in full use in our organization. This provided a simple solution to our team. Prior to the implementation of the Smartsheet, we used email communications. This format caused delays, was time consuming, caused email congestion, and were difficult to address in a timely manner. With Smartsheet, our management team was able to develop default questions with fillable blank text boxes for the survey responses within the product. The text boxes also had ample space for all word characters needed. It also had a flagging symbol that allowed our organization to identify and escalate formal complaints to our leadership team at an eye's glance. The drop-down menu feature was utilized template with frequently used answers as weel as names of pertinent subordinate staff and their supervisors eliminating need write them out manually. The availability of these components, as well as the software's ability to transfer the data into a spreadsheet immediately after submission of the entry criteria, made the process seamless. This is clearly an excellent product. It is just what our organization needed.

Pros:

The greatest highlight of using Smartsheet is the software's ability to swiftly transport data entered into an organized spreadsheet.

Cons:

I liked everything about Smartsheet. The software was simple and readily available for use without any glitches.

Herbert
Head Of Operations in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesomely reliable system

5.0 9 months ago

Comments: I would recommend Smartsheet because it has more productivity than other apps. I love the collaboration in between teams and our ability to produce reporting consistently.

Pros:

It integrates with other tools easily and the mobile app is accessible on the go. I appreciate its versatility in project management and the workflow automation capabilities.

Cons:

Reports and dashboards can be a bit of a challenge to set up, but once you get the hang of it becomes easy to work with.

Surace
Sr. Mechanical Design Engineer in Nigeria
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Brilliant Tool for Project Portfolio Management

5.0 10 months ago

Comments: Task and project management. Team communication.

Pros:

Ever since I started using Smartsheet, it has never been hectic to manage tasks and projects.

Cons:

Smartsheet is the most iconic tool that barely has any drawback.

Franklin
Strategic Advisor in Romania
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

PM and TM in One Spot

5.0 10 months ago

Pros:

With Smartsheet, I am able to manage projects and tasks automatically on the go via mobile application.

Cons:

I have been using it in nearly all agencies that I am currently enrolled and just works fine.

Jennifer
Owner in US
Writing & Editing, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Smartsheet is great for office work!

5.0 11 months ago

Comments: A fantastic program designed for employers to easily work from home, at a coffee shop, or anywhere in the world!

Pros:

I was able to create and share forms to gather and organize information within Smartsheet for my business.

Cons:

It tends to be easy to forget that I have a subscription, and sometimes Spreadsheet doesn't notify you of upcoming payments.

Victor
Energy Engineer in South Africa
Oil & Energy, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Iconic & Tremendous Tool for PM & TM

5.0 10 months ago

Pros:

Smartsheet has enabled me to automate over 90% of task and project management procedures.

Cons:

Ever since I joined my current organization as an Intern, Smartsheet has never failed me.