Convoso Reviews

Pretty good stuff!

Comments: Good. nothing much to complaine about to be honest

Pros:

the ease of use and seamlessness made it really amazing to use

Cons:

the design could be more aesthetic, but its not a deal breaker

Convoso is a game changer

Pros:

Convoso has been a game changer for our team. Their predictive dialer has improved our contact rate and efficiency. The ease and simplicity of their system makes implementation easy and gives our team members quick access to better results. Their team has been with us every step of the way walking us through any questions or roadblocks we have run into with quick solutions. They are friendly and meet with us as often as needed to ensure our success in all aspects of Convoso. Convoso's robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve. It gives us the numbers to make us more effective in all we are working towards.

Cons:

It would help us if the reporting was more easily specified for the lead measures we need to see.

Convoso review

Comments: Over all Convoso has been good to us but lately its has been having a few issues

Pros:

I like how user friendly Convoso is. The buttons are color coded and are very easy to figure out.

Cons:

How Slow it has been lately. Has also been glitching and freezing up putting us into a forced pause. Making it so we have to be logged out by a supervisor.

Very good option for VOIP calling for any call center!

Pros:

I like the whisper feature, the way I can track calls and all the other features that are available!

Cons:

It seems to go down sometimes which can be very inconvenient but they get it back up very quickly, theres not a lot of downtime when there are issues.

The future of call centers!

Pros:

It makes everything so easy! From taking clients calls, to tracking their information and being able to call them directly back. It's everything you need to be successful all in one place. With the bonus of never having to give clients your personal phone number.

Cons:

Only problem I have sometimes is the quality of the audio. I frequently have issues with echos or static noise during my calls. Or clients just can't hear me at all.

Convoso Survey

Comments: I've used it before. once you learn it and get the hang of it, its easy, simple and a good way to make sure you're staying on top of your work.

Pros:

the ease to use, the way it manages calls, lead, and allows us to set call backs. allows management to set up and change disposition titles when needed. love that it has a voicemail system as well

Cons:

its pretty much micromanagement on a computer. with my bosses now they are amazing and aren't hounding us, but my previous experience i felt convoso made it impossible to be a normal human with needs and was a snitch lol. almost a threat to my job. i feel the experience depends on YOUR management team

BEST CALL CENTER TOOL ON THE MARKET

Comments: very useful in training on call monitoring & very useful in tracking performance trends and transparency and accountability

Pros:

very easy and extremely important in maintaining our call flow & great very useful

Cons:

sometimes there are voice issues, but the support tech are very good in solving the issues

Great Product!

Pros:

I really appreciate how easy it is to use Convoso. As a remote employee I am able to stay engaged with the company I work for. I am able to switch channels quickly from asking management questions so that I may provide great customer service to my customers to engaging my teammates so that we can support each other and motivate each other throughout our work day.

Cons:

I have not had any negative experiences using Convoso.

Good dialer. Great customization

Pros:

I like that it is fully customizable from color schemes to user types and user permissions. You can tailor it exactly to your needs.

Cons:

The customizations and settings are confusing and difficult to set up. There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day. Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the future.

Convoso Dialer

Pros:

Easy to navigate, user friendly interface.

Cons:

Sometimes it will logged me out even if I have stable internet connection.

Great product

Pros:

The reliability it’s doesn’t disappoint I use it daily and I never have to worry about it not working

Cons:

Audio quality is sometimes not where I’d like it to be

Convoso Review

Comments: Very positive. I love this dialer and it's capabilities.

Pros:

Speed to Lead, highly configurable, reporting, great support team

Cons:

Needs to be fully integrated with SaleSforce

CONVOSO REVIEW

Pros:

EASE OF USE RELIABILITY FOR TRACKING CALLS

Cons:

DROPPED CALLS / INTERMITTANT OUTAGE - GETTING KICKED OFF.

As an insurance agent

Comments: It is a time saver! It is worth it in my opinion.

Pros:

I love the predictive dialing and connection. It allows opportunity to let the dialer make all your calls instead of taking the time to dial on a phone. The time it takes to dial a number, convoso will have already called and connected in a fraction of the time.

Cons:

The time it takes once a potential customer answers to when I am connected. A lot of times the potential client is saying "hello... hello..." by the time I am connected and see the contact information.

Great Softwear

Pros:

No glitches with the system easy to start.best customer support.

Cons:

Pricing and features are not always correct.

Review of convoso

Pros:

It easily displays the number of calls taken.

Cons:

Doesn't always work properly. Ease of use is not as user friendly as I would like.

easy to use

Comments: its honestly very easy to use and not hard

Pros:

i like how easy it is to use

Cons:

i don't like small errors it has when on call's but easy to fix

Never an Issue!

Pros:

It's very easy to use and I can help my coworkers figure out how to use it too

Cons:

It is very slow sometimes and does not run, or will freeze.

Convoso Review

Pros:

The feature for transferring calls to colleagues and having available the call logs

Cons:

It bugs every now and then and doesn't allow the user to set a status for the call

Convoso is well rounded

Comments: Overall has been super great organized and easy to use.

Pros:

Organization, user friendly. Keeps track of all the necessities.

Cons:

Sometimes I will run into issues with audio.

Convoso Review

Pros:

Sound quality is pretty good, and finding purchased leads works well also

Cons:

It's complicated to make outbound calls when you're already on one. The need to create a lead to dial out is frustrating.

used in training

Pros:

what i liked most about convoso is that its very user friendly

Cons:

theres not much that i didnt like about convoso

My company switched to Convoso and it feels like Christmas!

Comments: I like it, my first time using a dialer for my industry (moving) but so far as I get more familiarized I can see it working best during our peak season as far as maximizing our contact and earning potential.

Pros:

The auto dialer, the Telephony feature, the ease of scheduling callbacks and having them automatically dialed. It has not only maximized my contact with quoted customers and previously auto-blocked customers, but it has also helped me and my supervisors monitor the areas of improvement I need to work on to reach my maximum sale potential. Over time I will see an overall increase in my sales, if these are

Cons:

inegration from our quoting software using click-to-dial doesn't always work, but I know overtime these glitches will get figured out and fixed (we've recently transitioned and are still learning)

Convoso evaluation

Comments: overall its a very good tool to work with. not complicated

Pros:

I like how its very easy to use. It's pretty plug and play. the dispositions are easy to get to .

Cons:

Its not too easy to do a manual dial out.

Health Insurance Agent and Convoso

Comments: Convoso is more reliable

Pros:

Convoso does a great job or filtering out spam calls and ensuring that our systems are up and running.

Cons:

I wish there was an infinit lead search, and I wish that the lead telephone number was formatted as (123) 456-789, instead of 123456789.