GoFrugal Reviews

Bang for your buck!

Comments: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Pros:

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Cons:

No cons so far. However I have to populate this field.

GoFrugal is the Best

Comments: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Pros:

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Cons:

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

disappointment from the unsatisfactory level of service

Comments: Stock management Locationwise

Pros:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Cons:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Incredible

Pros:

Ease of use , great customer service Thanks

Cons:

All ok , covers every aspect correctly .

Fast updates on government mandates and custom requirements.

Comments: Safe and Good.

Pros:

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Cons:

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

One of the best Retail POS in the industry

Comments: My overall experience with the software is so good. Its features meets our expectations.

Pros:

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Cons:

It becomes very slow if the system is idle for a long time.

Software for chain stores

Comments: Good product

Pros:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Cons:

Pos application can be faster little more

Going frugal with Gofrugal

Pros:

Extensive Built-in Features, support, and ease of use

Cons:

Installation and upgrade time can be improved

Suam Hardware Ltd With Gofrugal

Comments: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pros:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Cons:

No customer reward program on the Android app but soon it will be worked on

My experience of using Gofrugal

Comments: As per my overall experience Gofrugal is best software i have ever used

Pros:

while purchase a product we could see the last log of the particular product like last price, date of last purchase quantity etc.

Cons:

going to its main interface with a single click

Poor Design, Inflexible Service, Poor Retainership

Comments: I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true. The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid. The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable. The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders. Do research yourself or ask for trial and use it well before making an opinion.

Sunrisecitygroup

Comments: Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.

Pros:

Retail easy having excellent features, but HQ having lot of limitations.

Cons:

HQ features, reports to be improved. Technical support should be required improvements.

Sams

Comments: Ok

Pros:

Security and reports gst but it is easy to operate

Cons:

It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue

Very happy

Comments: Overall satisfied with the performance

Pros:

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Cons:

Customer support executives are not very trained..there can be scope of improvement there

Data Security,Easy tools to converted Year end beginning

Comments: good

Pros:

Sales ,purchase,credite note, debit note, ledger

Cons:

data security, easy help through mail chat

Great software for Very good Price

Pros:

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

Cons:

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

Nagarik stores

Pros:

sales bill feature and to maintain stock as well as the ordereasy app for online orders.

Cons:

Some of the features of ordereasy app should have been a little advance that would have helped in more orders

Go frugal is good software

Comments: good

Pros:

online, order easy & gosure is easy to use & user freiendly.

Cons:

None of the above, i led all the features.

Overall Ok

Pros:

better than most softwares in market. but still need to improve a lot.

Cons:

customer care executives are not trained well. they cant understand what we are speaking about.

Wonderful software

Comments: We are using many versions of Gofrugal software for more than a decades and I personally recomended few of my associates.

Pros:

It is a bundle of great solution, include POS, accounting, reports and snap shot view for busy managers.we

Cons:

Nothing I found in this software that I can say "I like least"

ADMINISTRATOR

Pros:

WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS

Cons:

Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly

Great Business Development Software

Pros:

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN] is the best person I have ever meet somebody from gofrugal.

Cons:

There is no negative point I found in this software.

GoFrugal - Resturant Order Taking and Billing Software

Pros:

Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.

Cons:

The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..

The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business with them

Comments: Intelligent Data Analytics Feature
End to End solution in one software for Business

Pros:

Software Features Regular Software Updates based on Market Need Automated Support Easy Self Help Materials as well Videos, to self learn the product.

Cons:

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

admin

Comments: Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .

Pros:

Simplest screen and User interface. It is simple to Operate.

Cons:

Support have to improve as there is some delay in solution and understanding.