Benchmark Email Reviews

A strong contender for the existing market leaders

Pros:

I came across Benchmark when a client decided to use them. I found it very easy to use and to set up for them.

Cons:

I haven't found any cons thus far. Everything seems to be fairly simple to do.

Benchmark Email Is The Benchmark of Email Marketing

Comments: We have used BE since 2016 and only have one other similar service in case we need a backup, but have not needed it. Benchmark Email service is a sure thing we have come to depend on because 90% of our subscribers communicate with us by email rather than social media.

Pros:

Benchmark Email has an archive page of past email campaigns sent. This also has very good SEO! It also has a community area that works like a blog, but needs some attention to the design and updating the social share buttons. So when we send out an email we also link to either of the above for subscribers to keep track if they missed an email or want to share it. We don't need to depend on a blog or website, though we have that too.

Cons:

With regards to the archive page the emails send often post out or order, so I have to go in there from time to time an put them in order. There are other glitches like this but not often, that don't really affect the emails being sent, however support has always been accommodating either with a fix or a solution.

Using Benchmark for last 8-9 years

Comments: Excellent - till a year back
Poor - since the last few months (just unacceptable)
Unless there is restoration of Benchmark used to be, we will stop using the platform

Pros:

Ease of use ... pro-active helpdesk This has been reason that we have been using the platform for so many years

Cons:

There has been a serious deterioration in the quality of the platform. Delivery rates have dropped upto by about 90-95% of what it used to be. Frivolous checks have been introduced that even your helpdesk is helpless to explain. Currently the platform as good as useless for us and already we have started working parallel to other platforms where are getting similar results that we used to get using Benchmark. All our emails through your platform is directed only to our clients or prospective clients who have signed with us to receive communication from us.

Easy to use platform

Comments: Overall, I am satisfied and will continue to use Benchmark . I started on a Free Trial and upgraded to a paid service. I plan on sticking to Benchmark for a quarterly newsletter and using to send invitation or special emails.

Pros:

This platform is very user-friendly. It doesn't take much effort to get up to speed on how to use it, and there are many email templates to choose from so you don't always have to create something from scratch! I think it's good value for the money, and the support team has been very helpful in my experience.

Cons:

There ares some features where I feel limited. I am not too experienced with softwares like this, so I don't know what's available....but I really wish there was a pop-up feature, where users could click on a button and it would connect to their email to forward a newsletter for example. I also have experienced some deliverability issues and have not been 100% satisfied with the response. I think with this and being a new user, it takes time to learn and develop the best strategy.

Great customer service!

Comments: I'm impressed with how professional they are, as well as how accessible. It's not hard to reach someone when something goes wrong (which is usually due to my inexperience with their interface).

Pros:

Benchmark is head and shoulders above our experiences with other firms. While the interface is not quite as intuitive as I would like, it is easy enough to master, and there is ample customer service to help along the way. I cannot say enough good things about the people I've dealt with there so far.

Cons:

I did have a problem with importing a graphic, even though it was in a format normally accepted (jpeg). Haven't found the time to resolve this, but that's on me, not them.

An Antiquated Platform With Horrible Customer Service

Comments: Benchmark simply didn't meet our needs. Switching to Mailchimp was simple and one of the best decisions we could have made at the time.

Pros:

The overall functionality of the system was adequate and did what we needed it to do at the time (2011-2012). System was fairly intuitive

Cons:

Bounce rates would change drastically for no apparent reason. Customer support was of no assistance at the time and was located offshore, so they were hard to reach during our normal business hours. We rarely dealt with the same rep, which was time consuming as we had to explain our situation on multiple occasions.

Benchmark Email Is Reliable

Pros:

I like the efficient features of Benchmark Email. Benchmark Email is easy to manage.

Cons:

No dislikes for Benchmark Email. Benchmark Email has been impressive.

Benchmark Email Has Been Sensational and Easy to Use

Pros:

Benchmark Email has been a sensational solution that meets our expectations. It is an easy to use tool.

Cons:

The features of Benchmark Email are super exceptional. I do not dislike Benchmark Email.

Benchmark Email: A Reliable Email Marketing Solution

Pros:

Benchmark Email is an affordable and reliable to use. It has been an accurate email marketing solution.

Cons:

Benchmark Email has been flawless. Benchmark Email has been the best.

Benchmark Email: A Superior Email Marketing Solution

Pros:

This email marketing solution has been easy to use. I like the great capabilities of Benchmark Email.

Cons:

No dislikes or weaknesses for Benchmark Email. Benchmark Email is reliable.

First I tested it and stopped using it

Pros:

It was easy to setup and get the campaigns going.

Cons:

The price is not lowest one for this kind of software.

Unlimited emails per day, this is how I summarize this efficient platform

Comments: In the company where we use this tool, we send between 10,000 and 15,000 emails a day, the most important thing is that at the end of the month there are more than 250,000 emails to our databases, with open rates always above 10% and with tools tracking, landing pages and many other functions we have always stressed that Benchmark Email is the best company of its kind in the world. Others much more recognized may offer the same, but at prices well above what they grant, so you will always be grateful with this tool

Pros:

The main feature to highlight is the price (what they provide for that excellent price is hard to match for many other competing companies) and its excellent function of being able to send thousands of emails per day to my lists, without thinking that they will charge me extras or that my emails will end.

Cons:

It will sound strange, but in more than 5 years of using this Benchmark Email platform, we have never had problems of any kind, they have always served us excellently, they have always offered us improvements at unbeatable prices and we have never had problems.

Hits the Mark!

Comments: We are a Provincial Health Authority covering an area roughly the size of France, and current health related information is critical to our subscribers. Benchmark resolved an issue of timely, wide reach that we had been trying to resolve.

Pros:

The best part of this software is the ability to plan the reach in advance so our contacts are kept 'in the know' even when the editor is otherwise occupied with meetings, conferences, etc. We have three separate weekly and bi weekly going out to three different audiences, covering 2,500 individual contacts, and we can pre-populate weeks in advance and backfill where necessary at the last min, or just let the information go as scheduled.

Cons:

The learning curve was steep, but short. We had a couple of false starts to begin with, but learned from our errors. Line spacing can be an issue. Even when the preview shows single spaced sometimes the publication comes out 1.5 or double spaced - not a big problem for our use, but we get some calls from our constituents about "weird formatting".

Benchmark Email is Indeed the Benchmark

Comments: Benchmark Email continues to raise the bar and continue to be the benchmark in terms of creating genuine email campaigns and automated emails. We are closer to our clients now because of this amazing platform

Pros:

It has a drag and drop email design which makes it really easy to use. It is also possible to send out automated emails and personalized emails to help drive revenue. Their customer relations is also really impressive

Cons:

Everything works perfectly in my opinion. There is virtually nothing to dislike

Really good but expensive and complicated

Pros:

- accurate statistics - easy to use - flexible design (emails looks good on any screen/device)

Cons:

- price is too high - pretty slow support - it is hard to adjust scheduled emails considering all available settings (especially time zones)

Used for our monthly investor updates

Comments: Great! Just annoying to have emails go to spam.

Pros:

I liked how simple it was to create email groups, template emails and email campaigns. It's literally the easiest one to use and I used MailChimp for a long time before switching to Benchmark.

Cons:

My emails would often go to Junk. I even "warmed up" my email, but I still had problems.

Great Service

Comments: The software overall is great. It allows me import the contacts I want in any way I want, create emails, schedule or send emails out immediately and even has analytics for the emails that have been sent out.

Pros:

When creating an email, it is ever so easy. There are many templates to choose from and if you don't want a template you don't have to use one! I can create an email within minutes as the click and drop feature allows me to have my email layouts exactly the way I want it.

Cons:

Some of the templates I am unable to add things to. For example, there was a template with a blank space for aesthetic reasons. I would have much rather place an image in the area, however I couldn't. There isn't many negatives I can comment on this software as it is brilliantly done.

Good but better customer communication needed

Comments: Overall, the program works well. Communication needs worked on.

Pros:

The software is easy to use and offers a variety of layouts.

Cons:

Over the past 12 months or so, Benchmark has removed several internal functions. No communication about the changes was shared and we did not find out until we had to contact customer service. Each time we were told that Benchmark now recommends third-party add-ins.

Best for email marketing

Comments: Its good and price effective.

Pros:

Very easy to use.As you don't require a trained staff to work on benchmark.

Cons:

More templates to be included. As for travels there are very few. You must include new templates in every 2/3 months. So that we dont use the same templates again and again. Also templates options for Indian Festivals.

Email feedback from

Comments: Average

Pros:

Good for normal email campaign and good that BM has inbuilt list of unsubscribe and invalid contats

Cons:

Not at all suitable for heavy automation no form for opt out like mail chimp offer

A Very Good Auto-responder That Fits My Needs

Pros:

What I like most about the software is when I signed up it was free up to the first two thousand subscribers and still allows the feature of having an auto-responder on it. This is very helpful to someone when you're first starting out, as an independent self-published author you need something that can send a lead magnet/free gift to get people to sign up to your email list, a lot of the other email list providers don't allow for the auto-responder aspect unless you use a paid version of their software.

Cons:

As of yet, I can honestly say I haven't found anything difficult with using Benchmark or that there's anything missing or needs to be improved on. It's hard to complain about the free email account when you're starting out.

Customer service is great - but there are glitches in the program that need fixing.

Comments: FREE Subscription!

Pros:

That is free to PTA's! I like the fairly ease of use - -but wish there was a little more flexibility in the design features. And the blocks can sometimes make it tricky and tedious to edit.

Cons:

The login -it never saves my password. And - sometimes it asks for the email address to login and other times it asks for username. This is confusing. I have had a lot of trouble with this. I also don't like that your account is closed down if you have too many bounces - - on the first time sending something out. It shouldn't do this unless it is a multiple case scenario. Schools search for alumni - this is the case. They give an email address to Harris Publishing that does our directory and we assume it is "good" but then it comes back. And - major corporations do not like Benchmark emails -and bounce them.

Benchmark- EXCELLENT in every way!

Comments: No one asked us to write this review--we just want to make sure you know that Benchmark has been absolutely excellent! Two Way Play has engaged with Benchmark to send out a large number of emails announcing the release of our app, Knock-Knock! Who's There? and the upcoming app books in the series. Their software is extremely user-friendly, even for those who are not tech-savvy. The visuals, instructions, and tutorials are clear, plentiful, and easy to follow. And their Customer Service is superb! They are super-knowledgeable and responsive. All EXCELLENT!

Pros:

Superb Customer Service--responsive and highly knowledgeable Simple, User-friendly software, even for the non-tech-savvy Plenty of instructions, visuals, tutorials to walk you through it Links to social media networks Great tracking of emails and outcomes

Cons:

None! (We tried using Mail Chimp but it was so complex and confusing that the investment of time and learning curve wasn't worth it! But with Benchmark, you can step right in and begin!) We highly recommend Benchmark!

Best one out there so far

Comments: Sending out newsletters on a scheduled basis with great templates to work from.

Pros:

I love that I can choose from a variety of templates to send out professional-looking emails. My primary use is to send out newsletters, so Benchmark has provided all the features (and much more) necessary to do so.

Cons:

Sometimes, certain features (such as sending test emails, uploading pictures that actually display, random graphics that appear and I can't remove, etc) aren't as smooth as I'd like. While their friendly customer support is available by live chat, I was still unable to resolve these issues.

Benchmark E-mail for Marketing E-Blasts

Comments: Generally positive. It's our main e-mail blast marketing tool.

Pros:

List management is very user friendly. That's the biggest plus for me. Easy to integrate sign-up forms.

Cons:

Sometimes the builder (drag and drop, not HTML) is a little buggy. It seems to be getting better.