POS Nation for Retail Reviews

So helpful

Comments: Very good. I've used other softwares and they generally have not held up as well as POS.

Pros:

We used this software daily when I was working in restaurants. It made it so easy to log in customers' items, print off receipts, and pay the bills.

Cons:

We had issues with it crashing occasionally, but that might have been our own servers and not necessarily the software's fault.

Wonderful Step By Step Guidance

Pros:

[SENSITIVE CONTENT HIDDEN] , our delightful Customer Success Manager, has been by our side since day one helping us get our new POS system up and running. We have found the software rather intuitive and easy to use so far.

Cons:

Right now I am having a difficult time getting data I need from the Reports. This may be due to my inexperience with the new system.

Terrible team, horrific software and non-reliable hardware!

Pros:

Great liars and getting customers onboard.

Cons:

Terrible team, horrific software and non-reliable hardware! The system was sold on a lie. The features discussed during phone calls and via email did not match the actual system. They tried blaming the initial issues on the credit processing company but later learned that their software was not compatible when accepting EBT cash. Then the software upgrade (May 29, 2021) began showing the same error and froze both of my POS systems on numerous occasions. Instead of resolving the issue brought on by their upgrade, they asked me sign up for monthly service or pay $239 dollars. Their keyboard has a mind of it’s on. At times the CAP lock is activated or the number lock. Their scanners are worthless. I'm being charged $200+ dollars for a wireless scanner that is available on Amazon for $100 dollars. Scanner reviews on Amazon clearly show that no one invested any time conducting a thorough research. Lastly, it’s missing the automated decimal point and the change due does not disappear automatically when initiating a new transaction. Instead of helping resolve their software/hardware issues I received an email from Will that they are cancelling my software service. I emailed my concerns to [SENSITIVE CONTENT HIDDEN], but yet to receive any response. Do you want to start your day asking yourself if your POS system is going to work or not?

POS Nation/Cash Register Express

Comments: POS Nation and Agents have been amazing to the best of their ability.

Pros:

Ease of ability to upload previous POS data into it. Ease of daily use.

Cons:

What i would consider to be simple items to fix often cannot be fixed. Time Clock is not supported for QuickBooks upload.

Would recommend POS Nation

Comments: I know that when I call I always have someone who can guide me and answer questions. That is very much appreciated. Our Customer Success Manager, [SENSITIVE CONTENT HIDDEN] has been wonderful through this experience. He has been kind and patient. We really appreciate the fact POS Nation is a US-based company and everyone we speak to is here in the US.

Pros:

All of our needs have been met with this pos system. We appreciate that the learning curve for the software was easy and the process of integrating with our existing business was efficient.

Cons:

I would like to see a printer that prints tags for outside use, such as a tree tag. At the moment we are printing onto a smaller tag and sticking them to the tree tags.

CRE

Comments: The version I have is Cash Register express. I have been happy overall. The transition has been relatively seemless.

Pros:

Once the system is set up it is easy to use and the reporting features are very useful.

Cons:

The limited ability and cost to communicate with accounting software like Quickbooks online.

Divey is the most knowledgeable person I’ve dealt with

Comments: Excellent. Smooth and simple.

Pros:

It’s simplicity and the fact divey can resolve any issues. Excellent conversion process.

Cons:

Nothing at all. Everything is easier and better

Teck support

Pros:

Teck support, [sensitive content hidden] helped me and he was fabulous!

Cons:

I had to delete a bunch of files the first time I called in that didn't seem to help but [sensitive content hidden] was able to help me the second time

POS

Comments: We use this for detail business reporting also it has all features

Pros:

It has a great detail reports also it is very User friendly

Cons:

It has two sale rate reports and point of sale system

Review of POS Nation

Comments: Good service and user friendly

Pros:

Pos nation has great custom service and is User friendly

Cons:

Merchant services was quoted to be very high

Dependable software/Easy to Use

Comments: We are very happy with the product. Otherwise, we wouldn't be such long-time customers. We can track sales hourly/daily/monthly/annually as well as by sales code. We can offer discounts to customers and track on type of discount given. Also, helps us keep track of inventory costs/turnover, sales taxes and much more.

Pros:

Have been using the CAP POS system in our employees' store for 20 years +. Easy system for cashiers and administrator to learn and use. On the very few occasions that we've had issues, tech support was very responsive and fixed the problem on the first contact. No need for call backs.

Cons:

Wish there was some way we could link it to our website so it could automatically track inventory on our online store and show items as sold out. Right now , we run reports daily and adjust manually. But Reports module is very easy to use and provides many different real-time reports with variables depending on info you are looking for.

Review of Personnell

Pros:

The customer support team, in particular [SENSITIVE CONTENT HIDDEN] has been awesome. [SENSITIVE CONTENT HIDDEN] was fantastic with getting my problem solved as quickly as she did. I hope that she answers any future calls we need to make.

Cons:

Inability to add surcharge for credit card/debit purchases. Our credit card processing is through Payment Depot/First Nashville and the need to go to a separate screen and hit another key, while our customer is waiting is cumbersome and not efficient, either time wise or financially. We have been told that this is due to us using First Nashville, but it is hard to believe that a processor of this size is not set up in your system for this to be handled. Please feel free to contact me for further response.

Simplicity

Comments: Been using over 15 years, had some growing pains in first few years but it has been pretty rock solid for last 8-10 years. So easy to use and train new employees quickly. Every other POS I have looked at is overcomplicated and hard to use and follow.

Pros:

Very simple presentation at POS homesceen in selling mode, simple operation for scanning, lookup and paying. Software has the few features that I need and so many others that I will never use.

Cons:

Inventory sales history by item is not precise enough, needs to break down actual sales from transfers and damages. including transfers really can skew the actual sales history. Also spot checking Inventory is very confusing to teach and execute properly.

CAP POS Software

Comments: Our largest benefit was the integrated Pennsylvania plcb report. We found that most of customers a re small business operators and they were not looking for a $25,000 software package. It is a reliable product that fit our customers needs.

Pros:

It's pretty easy to set up and then train our customers to use it. CAP tailored the product to accommodate our PA beer distributors by creating an integrated PA PLCB Beverage report. CAP support has been very helpful. CAP has most of the features that 99% of our customers actually use/need. The price point is good.

Cons:

There are not any substantial cons with CAP that we have encountered.

POS Nation tops the list

Comments: POS Nation offers great service. From the Rep in sales to the tech guys. They have always been polite, and quick with service. My only real complaint is that when I have an urgent call because a customer is waiting, I can never get through to someone right away. It can take some time for someone to get back with me. But when they do, it is usually handled.

Pros:

I like POS Nation. The Cash Register Express software is pretty good but it needs more flexibility. Need easier flexibility to run comparison reports for year to year comparisons, comparing products, etc.

Cons:

Cash Register Express needs more flexibility with all reports. Also we are a small business. Should have the ability to turn off requirements to enter passwords to do end of day and do backups.

Manager

Comments: I love it..

Pros:

I like that it is very organized, and easy to make reports, if no one else is logging in from another location . I know yor employee was right letting me know all has access to my store. I have had numerous problems,but i think its because our company has several locations in which all have access to my location which has been very disturbing. I appreciate all that you guys have done for me and I am hoping my boss gets employee numbers to keep this from happening again.. Thank you so much for helping me today.. Best, Jane Brady

Cons:

I like it all Basically.. I think its awesome..

One of the best

Comments: Been using CAP for over 14 years

Pros:

Very easy to use and train on. Well thought out and designed.

Cons:

Having the ability to save credit cards encrypted on file was a nice feature in the other POS system we had

Simple POS system

Pros:

It does a lot for the money. It has been easy for our store clerks to learn and use. They provide good support for a great reasonable monthly price.

Cons:

Don't really have anything for what i least like.

Hospital Gift Shop Use

Pros:

Very easy to use. I most enjoy the ability to set up hot keys for the items that we sell the most.

Cons:

Would like to see a functionality to be able to take credit card payments over the phone for credit card purchases.

Broad range, excellent service.

Comments: POS Nation has some of the best customer service I've come across. 24 Hour (I think anyway) technicians available, and they even assigned one person to be our contact guy for setting up the new system. He was an invaluable resource when we were just getting started. While not every technician is familiar with every POS System, they are knowledgeable enough to help solve most minor issues, or set up a call-back appointment for the next day with another agent. Could not be happier with POS Nation and their support.

Pros:

I am using RPower POS System through POS Nation. This software is very in depth, almost overwhelmingly so. There is next to nothing you can't do through it and as far as POS Systems I've used throughout my career, is easily the most broad and intricate software I've ever seen. RPower comes highly recommended especially if you have a complex or large menu.

Cons:

It's range of features and capability are so immense that at times it seems almost intimidating. I have been using it for nearly 4 months now and I'm figuring new things out every day. Sometimes confusing to do what one would imagine to be a simple task, until you figure out all of its various quirks and commands. If you have a small or very simple menu, I would suggest a smaller and simpler POS System.

owner

Comments: Really enjoy all the technical support team really listen to my needs and problem solve for my business. Make great suggestions for my operating system. I like that all my needs are in one shop.

Pros:

Step by step walks you through.easy to enter product. Easy to review stock of inventory. Manage Report from year to year. Clock in clock out. Accounting purposes, great best sellers. Times of day busy

Cons:

The return process. Not able to print reports of items when you enter them.

In Brief

Pros:

Too busy to go into detail. Works fine for what we need

Cons:

So much for a quick review process... A little clunky for linking products

Amazing support and equipment

Comments: Overall satisfied with my purchase and service. Wish they would provide free upgrades when requested.

Pros:

They have multiple of options available including equipment to software to match your business needs. Very compatible with current equipment so it wasn’t hard to switch over.

Cons:

At times the system will get slow, will call support however they require a level 2 support to assist. They are available during the weekday however not weekend. In addition, you will have to call to get your system updated and only if there is problems.

POS Nation Technical Support Is The BEST!

Comments: POS Nation Technical Support is AMAZING! When the system gets hung up or any problem, they answer and have the system going or problem solved quickly.

Pros:

The software suggested by POS Nation is easy enough for anyone to use and yet is able to keep up with our growing business.

Cons:

The software requires you to create modifiers for so many little changes.

I worked as a server at multiple establishments that utilized a POS system.

Pros:

This software allowed efficient customer service and quick delivery of quality product. It allowed the staff to communicate orders efficiently to the kitchen.

Cons:

There really weren't many cons associated with this software.