CAP Retail Point of Sale Reviews

"Life made easier"

Comments: This system has benefited us so much at McDonals, because it helps keeps us organized and up to date with everything that we may need help with or inventory on. It also makes it a lot easy for our crew too.

Pros: The most that I like about this software is that I am able to manage everything on this system at McDonald's. I can check times, check products and look at all the orders that had came through that day. Also with this system you are able to do schedules and make sure that the inventory is put in. With this system you can do just about anything even knowing the total sales for that day and month. This system helps keep everything together.

Cons: The only thing that I did not like was the fact that sometimes when I was trying to do an order, it automatically started rebooting itself and doing an update. It did not happen too often.

"Terrible team, horrific software and non-reliable hardware!"

Pros: Great liars and getting customers onboard.

Cons: Terrible team, horrific software and non-reliable hardware! The system was sold on a lie. The features discussed during phone calls and via email did not match the actual system. They tried blaming the initial issues on the credit processing company but later learned that their software was not compatible when accepting EBT cash. Then the software upgrade (May 29, 2021) began showing the same error and froze both of my POS systems on numerous occasions. Instead of resolving the issue brought on by their upgrade, they asked me sign up for monthly service or pay $239 dollars. Their keyboard has a mind of it’s on. At times the CAP lock is activated or the number lock. Their scanners are worthless. I'm being charged $200+ dollars for a wireless scanner that is available on Amazon for $100 dollars. Scanner reviews on Amazon clearly show that no one invested any time conducting a thorough research. Lastly, it’s missing the automated decimal point and the change due does not disappear automatically when initiating a new transaction. Instead of helping resolve their software/hardware issues I received an email from Will that they are cancelling my software service. I emailed my concerns to [SENSITIVE CONTENT HIDDEN], but yet to receive any response. Do you want to start your day asking yourself if your POS system is going to work or not?

"I could not have asked for a better system and company!"

Comments: My overall experience with POS nation is probably one of the best experiences I’ve had with another company. From day 1 everyone that I have spoke with at that company has done nothing but go above and beyond to help in any way they possibly can with anything that I needed. Their customer service skills were amazing. And that’s very hard to find these days. Every employee that I spoke with was not only extremely nice and amazing and helped with anything that i needed but you could tell that they all worked for a great company and took great pride in the company that they worked for. Which is also very rare these days. I have nothing but amazing compliments for this company! From the bottom to the top! I’m so impressed with

Pros: What I liked most about this software was pretty much everything. From the price, the free installation, the iCloud monthly service, the 24/7 help line, and the overall easiness of the system. Everything was customized for the products we sell. If there wasn’t a barcode, you could easily make your own button for the product. The ID option is amazing, it helps the employees on checking IDs for the sale of beer and cigarettes. The time clock for clocking in and out is very helpful as well. Along with the end of day report and all the statistics that it helps break down.

Cons: Your system is amazing and truly the only con I could actually think about would be to have a bigger font option on the screen or bigger square options on the main screen.

"sPORTING GOODS"

Comments: Love it

Pros: The point of sale is easy to use. Reports are great..

Cons: It kicks you out often but you can get rite back in. The inventory is complicated way to many steps

"Point of Sale Experience"

Comments: Overall experience has been great with the system and support. We can always count on support when we need them most.

Pros: Inventory reporting is the most helpful enabling our staff to track the least sold to most sold items to stay on top of what our daily customers are wanting.

Cons: Some configuration settings may need to be selected repeatedly in order to save or be enabled but this is not always the case as a minor annoyance.

"Tech Support"

Pros: Price Point of features/cost benefit. Seems to be a very good point of sale.
[SENSITIVE CONTENT HIDDEN] in Tech support is outstanding. He really helped us out with very pin pointed customized features that the customer uses and likes.

Cons: Nothing so much to dislike. It has a lot of the features in a canned product that we can use on a daily basis to run the operation

"Post systems review"

Comments: Overall it's a perfect product! It got the job done in an easy and effective manner. Highly, highly recommend!

Pros: I love this software!!! The best pos system I've ever used. It's so easy to process orders and manage sales.

Cons: I did not have any issues using this product. It was perfect for my business

"So helpful"

Comments: Very good. I've used other softwares and they generally have not held up as well as POS.

Pros: We used this software daily when I was working in restaurants. It made it so easy to log in customers' items, print off receipts, and pay the bills.

Cons: We had issues with it crashing occasionally, but that might have been our own servers and not necessarily the software's fault.

"My Review"

Comments: The CAP support team are excellent. They are very knowledgeable and willing to assist with every problem that arises.

Pros: I have only been using the POS systems daily for the past 3 1/2 months. Prior to this I used is occasionally when I filled in for a co-worker. I find the Hot Keys to be very beneficial. Also, most of the reports are pretty easy to generate and understand.

Cons: Still learning all the features of the software.

"review"

Comments: fantastic

Pros: ease of use...comprehensive...detailed...

Cons: everything is perfect no negative issues very happy

"NEW SYSTEM"

Comments: [SENSITIVE CONTENT HIDDEN] AND THE TEAM OF TECHS ARE EXTREMELY KNOWLEDGEABLE. IT WOULD BE NICE IF THEY WOULD SHOW ME WHAT TO DO INSTEAD OF LOGGING IN TO MY SYSTEM AND DOING IT FOR ME.

Pros: THE FUNCTIONALITY OF THE SYSTEM IS NICE.

Cons: I WOULD REALLY LIKE TO HAVE DAILY EMAIL NOTIFICATIONS WHEN STOCK ITEMS HIT ZERO. THIS IS CRUCIAL TO ANY BUSINESS I WOULD THINK.

"Great software for a retail store."

Pros: This software is easy to use and has all the functions needed to properly operate and manage inventory/ sales.

Cons: Customer Database could use upgrading making it easier to look up customers and input information.

"Cash Register Express Review"

Comments: tech support is awesome.

Pros: user friendly. Easy to run reports and set up menu items. Easy for the staff to use

Cons: wish some things could be customized for the individual business

"Cash Register Express review"

Comments: No problems to date.

Pros: Customer Support was great, quick to respond, and knowledgeable.

Cons: Difficult to troubleshoot without tech support.

"Wonderful Product & Amazing Service!"

Pros: The software is very easy to use and the tech support is extremely helpful with making sure that the setup process runs smoothly.

Cons: With any new software, learning the ins & outs can be frustrating. However, the software is very user friendly and their tech support is outstanding.

"Vantage"

Comments: Overall, good.

Pros: I like how simple it is to use this program.

Cons: I do not know how to use all the features yet.

"Silver Bells conversion and upgrade."

Comments: This software company is so easy to work with. We have had two conversions with them over the years and they are completed timely and with much ease. We did have a few issues this time with the new credit card processing but it was a hardware issue not a software issue and they were very diligent in getting it resolved so there was minimal impact on our business. Previous to working direct with Cap Retail we went through a third party and we had so many problems. Once we started dealing with them direct we have been very happy. I would recommend this company to anyone.

"Positive thoughts about pos nation"

Pros: Functionality, simplicity of training, speed of use, great support staff.

Cons: A little bit of hardware changes needed.

"Customer support is lacking"

Comments: Good as long as you don’t have an issue. Then you may get help you may not. Don’t leave a message they will not call you back and if they do the support you get is shoddy.

Pros: Price is decent, options are pretty good. Customer support is very lacking.

Cons: Software is pretty good. Customer service is very spotty and you get mixed information depending on who you talk to.

"Easy for most, with little to no experience, to use."

Comments: It's all good!
Any thing that I have run across, that I have difficulty with, is corrected or explained in a professional and timely manner. I am then in turn able to teach my staff for quick and efficient customer service.

"Tech Support"

Comments: CAP POS is great to use but I notice they are few little things as end user myself, we need tech support to help us get though some of glitch & add-on products to the POS sooner & less wait time.
I am always please & special thanks to [SENSITIVE CONTENT HIDDEN] , he have always help solve all issue I encounter in just one call, his knowledge of this software is second to none.

Pros: We have been using Cap software for many years & I found it's easy to use, it have many options available that business manager would love to explore it for their business. I hope CAP will post more video in how to explore all the great feature in it.

Cons: I can't find much of what I like least about this software but I do hope the wait time for tech support is shorter, retail business POS can't be down for too long customers have least patient when system have a glitch and tech support can't be reach right away.

"Good value for small business"

Comments: Cap is very helpful, solves problems readily, have great features, like off site back up, and is easy to use and change as needed.

Pros: This software is easy to use, has a lot of features, and can be used in a limited way then expanded asfeatures become needed. Ability to sell misc. items not in inventory.

Cons: There is a lot of features, that I am not familiar with and take time to learn, but as a small business it is hard to find that time. Would like to be able to amend a sale after the fact(ie change a visa charge to a mater card without reringing, or unvoid a sale )

"Intuitive, comprehensive, easy to learn, with a great team behind the product to offer help!"

Comments: 5 stars from day one!

Pros: The whole system rocks. It’s easy to learn, the features are exactly what I need - I don’t think there is a single feature I would add. Checking customers out is easy, credit card processing is seamless, and the features, like the hot keys, discounts, and ability to examine the data and make decisions based on real time information is key to my profitability.

Cons: The only thing that I would alter is the search feature when looking up an item - the “search” button is above the entry field - when intuitively - most people go to their right where the return button normally is - it’s a small thing - but annoying when you’re in a hurry. When programming the hot “add” button - which intuitively you’d think would add a hot key - adds a “set” - you have to use the “change” button to add a hot key to a “set” - that is also a bit weird and not as easy to grasp when you’re starting out. It’s not a deal breaker in any way shape or form - as the hot keys themselves are an awesome feature - it’s just two little things that I find a bit annoying.

"My business backbone"

Comments: Overall good experience. I depend on it as if it were one of my best employees.

Pros: This is the only POS I have ever used. It is the first and only one this family business has ever used. The point of sale works well as we have a large inventory for a small business. I have trained six different people to use it and have done well. The ability to generate reports related to sales for tax purposes and managing inventory as well as managing A/R is wonderful.

Cons: We have had some anomalies over the years that can not be explained. We have several accounts for individuals that generate a repeating sale each time I do monthly statements. I will name them ghost acct and discard them each month. Occasionally this will happen with an inventory item. The amount in stock seems to change by itself

"Love our POS System"

Comments: We are a Christmas Tree Farm with a fairly large gift shop. We are only open seasonally and POS Nation is willing to work with us during the time we are open. This system has allowed us to have total control of the trees in the field, the number of trees sold, and aided us in knowing when to close the harvest. Our entire gift shop is now in the data base which allows for quick and accurate checking-out of the customers. We have also integrated our CC processing in with the POS system and everything works great! I can't say enough good about our experience with POS Nation.

Pros: How easy it was to enter the entire inventory into the system. The speed with which you can check out a customer! And the ability to run easy accurate reports at the end of the day, week or year!

Cons: I can't think of anything I don't like about the software. Anytime I have had a problem, the system had what I needed, I just didn't know how to use it. Customer support has always solved my problems and taught me what we needed to know. Or better yet, how to use the system.