UKG Pro Reviews

Effective payroll and benefits tool

Comments: The transition from a paper-based approach has been revolutionary for our company. The most important advantage is that it allows our managers to see all of their employees' records in one place, make edits, view their timesheets in one place, and generate reports.

Pros:

It gives us a consolidated database of accurate employee information. Our most novice technical trainees can utilize it with the same ease as our most seasoned executives. During the rollout, we received excellent assistance.

Cons:

The most desired component of PowerBI has been difficult to master. We've determined that the HR department can best serve our reporting needs with the assistance of the technological team.

Comprehensive

Comments: I used it as a workunit manager with about 15 direct reports. It's a good product overall, with comprehensive features and good customer service.

Pros:

- Comprehensive HR/people management system - Easy to learn and implement - Nice integrations between different touchpoints for employees (recruitment, hiring/onboarding, timekeeping, performance management)

Cons:

- User design and experience could be cleaner and more intuitive, especially for the employee-facing side when you have employees that are less digitally literate

Thrilled TO LEAVE UKG!

Comments: The worst. Will never go back. It is impossible to find affordable employees who have UKG experience.

Pros:

If you have a vast budget, this could be a great product for you. But you absolutely will spend a fortune for all the bells and whistles. Take your existing budget and triple it. Invoices come non-stop.

Cons:

The contract is impossible to get out of. The cost goes up by 10% each year and you MUST give an extensive notice or the contract auto renew annually. We got stuck paying for ACA and had to move it to a new company as they prepared ACA filing after we terminated our contract adn they refused to refund us. Be very careful wiht UKG, they make up random charges..invoices come in at every turn. IT is also very difficult to find employees who use and understand UKG, bc they turn all of their laid off staffers into consultants who bill at $200 per hour. Dont bother. I have no idea how this company stay in buisness. We had the worst experience in almost all aspects of the software. You are on an island with help only available at $200 per hour. This company functions like a MLM. Employers beware, you will pay top dollar for employees who understad the software or you will have to resort to consultatants....MLM. Worst business model.

Good software!

Comments: Overall experience has been great with a few minor technical difficulties

Pros:

UKG Pro has been pretty easy to use and all of its functions are very useful

Cons:

I have had issues with logging in before.

UKG Great Wholistic Product

Comments: Great! UKG is a modern comprehensive HRIS that delivers everything you need and more. Free learning is also a bonus

Pros:

Great support, free learning, very easy to use! UKG has a module for almost everything and if not is able to integrate easily.

Cons:

Not all but some of the add on modules integration is poor and troublesome (People Doc).

Sold a dream, delivered nothing but problems

Comments: The sales team sold us on the software because they touted a support team that would hold our hand from start to finish and make sure we were never left hanging. Instead, we got UKG project managers who were completely disorganized and nonresponsive, our integration feeds took more than 18 months to create, UKG support took weeks or sometimes literal months to answer our questions, and when UKG drops the ball they still make the customer pay the price for it. We have been on this system for 3 years and still do not have all of our benefits feeds working correctly.

Pros:

UKGPro has a huge expanse of capabilities and can be highly customized. It's capable of covering most, if not all, needed HR functions.

Cons:

You have to be an expert in the system to get everything to work together correctly. UKG's support is abysmal. Reporting is extremely challenging and UKG forces customers to pay for everything they possibly can. We were left waiting for weeks or months for answers during launch. We are now being forced to pay an additional annual cost to update benefits administration because UKG is not updating their software, but of course they're not discounting our normal fees for the software.

UltiPro just gave up after Kronos purchased them

Comments: Kronos uses ticket system for non payroll critical cases. Just closed a case after 9 months. Payed our PA taxes late and reported last 3 qtrs in a row and wanted us to pay the interest charge. UKG refused to address this issue. UKG tweaked system to stopped calculating holiday pay; to stop calculating 403b employer match; to prevent some shift codes to stop calculating.

Pros:

UltiPro was fine until Kronos purchased them. There are really none since Krones purchased UltiPro. Virtually every week, Krones makes a tweak in their system that adversely affects us.

Cons:

UKG does not care anymore. The one thing that has improved is UKG support staff have become much better at excuses takes much longer to find solutions. When they tweak their system that causes us to have errors, they act like they don’t understand. Instead of them fixing the issue, they send us highly technical instructions to make our own fixes. They actually outsource the solution to use to fix the problem they created and then when the solution does not work properly, they blame us missing a step.

UKG Pro The Way to Go?

Pros:

We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.

Cons:

The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.

UKG pro helps calculate payroll accurately

Comments: Payoll may be calculated more precisely with the help of UKG pro. More than 500 workers have used this software to do payroll faster than with any other program.

Pros:

The Applicant Tracking System at UKG is fantastic. As far as workflows and approvals go, it's also the top dog. UKG contains all the features necessary in an HRIS system, plus the company's partnerships with other suppliers mean that many HR and benefits-related tasks may be automated through seamless connections.

Cons:

When first starting out with UKG, the system can seem daunting. UKG Support has a fantastic ticket system, but in some circumstances, you may have to wait a while before a support specialist responds.

Director, Benefits

Comments: Overall is good and easy to use. Integrated modules

Pros:

Platform is easy to use, and different modules available.

Cons:

reporting capability. Have to depend on having someone create custom BI Reports each time.

UKG Pro Highlights

Comments: I would recommend UKG Pro to my peers having used the system in some form or fashion for over 15 years.

Pros:

UKG Pro is easy to use and provides an intuitive experience for your end users. You can manage your employee data with ease and can process Payroll without complex processing steps.

Cons:

Sometimes the needs of the business cannot be met because UKG Pro may not have the exact product or service available at that time.

Great tool

Comments: UKG is a great tool, I've being using it for around 8 years. it is user friendly and contains all the information I need to keep my work record updated. I can log on through my cell phone and clock in and out; and I can also see the menu for basic information.

Pros:

User friendly, it allows me to keep track of all my work-related information.

Cons:

Navigate to complete my yearly evaluation.

Worked great for candidate tracking

Pros:

I really liked the features built in for performance tracking and candidate review during a job search fill. Really made leaving comments and communicated back and forth with HR a breeze.

Cons:

Sometimes documents or modules can be difficult to find. Certain links are available but are broken when you go to actually get to the area you need.

Great customer involvement and appreciation

Pros:

The people. UKG has always had top notch people in support and relationship management. Generally, things work great, and even when things aren't going perfectly, we always feel supported.

Cons:

The only con I have for UKG right now is the handoff from representative to representative as the support structure is perfected and implemented. We love all of our people, but they change a bit more than I'd like.

An Overview of Ultipro

Comments: I use it every day 8 -10 hours a day.

Pros:

I like that UltiPro offers a lot of features and ease for employees. For the most part it works pretty well but there are many areas that always get ignored when new features are implemented. Please see below.

Cons:

I dislike the fact that we are very limited on the module of time management and Core not lining up and having to use a bridge file to import the time. This has been daunting to our agency as we need Cost centers in Salary employee timesheets to reflect where the person actually worked instead of just reverting to the allocated earnings in core. I also dislike that pending pay does not allow you to enter the employee's name once and add all the deductions or earnings you want to input. You have to do the same process over and over. Time consuming and outdated. I wish there were more features in preventing PTO from going over 40 hours.

Easy access

Comments: I can review my pay cheque, my vacation and other stuff easily

Pros:

Easy to maneuver through the menu on the side panel

Cons:

Nothing because I can obtain any information that is required

UKG for non profit

Pros:

Pending pay, payroll gateway, Year end module

Cons:

Tax and Payment services are not responsive on some of our tax cases. Causing a lot of penalties and interests to our organization.

The best system for anyone!

Pros:

I loved using UKG Pro - first, it is so user friendly and seamless. It is so easy to log in and clock in and out. The system was very appealing and make it simple to clocking in and out super quick and easy. I absolutely LOVE how simple it is to request time off and the system shows you everything you need to know, along with simply locating paystubs.

Cons:

I really don't have anything bad to say about UKG Pro - just wish my company still used it.

Comprehensive Approach and advanced customization

Comments: UKG Pro is a robust and versatile human capital management solution that excels in customization, ease of use, and comprehensive HR capabilities. It’s highly regarded for enhancing operational efficiency and employee experience, making it a valuable asset for businesses aiming to streamline their HR processes.

Pros:

Ease of Use: The user interface is designed to be intuitive, making it easy for employees to navigate and complete tasks efficiently.

Cons:

Aesthetics could be better. They are not as appealing as competitors.

Senior Payroll Manager

Comments: I had no issues with UKG except IP address issues. It was easy to learn and train the team.

Pros:

I liked UKG for their timesheets, reporting and W2 preparation

Cons:

IP addresses would be great to see where employees are clocking in and out.

Detailed Payroll and Time Management Software

Comments: There is a lot of great information available that assist with employee management. The user interface is sometimes rough. The app intermittently "goes down" and does not allow employees to clock in or out.

Pros:

The employees have the ability to request time changes and adds. All the admin has to do is click approve or refuse.

Cons:

It is not very easy to navigate if you are wanting detailed information. It is also not very easy to read on some screens for example if you are looking at PTO requests to see what is submitted or approved. It is visually difficult to interpret sometimes.

A must try for data intelligence

Pros:

1. In-depth data pattern available 2. Customized dashboard 3. Easy editable 4. Remotely operable

Cons:

1. Product update takes a lot of time 2. Not flexible for integrations

UKG Pro is A Good Choice

Pros:

They are very handy as all of the things you may need is in there. The LMS can be embedded for self-learning and paystub and org charts are in one place. It also includes the link in there for you to approve vacation leave when needed.

Cons:

So far everything is met and they are continuously developing the application.

ultipro is a pro at HR management

Comments: this was a great experience once the user is trained effectively on how to use.

Pros:

A great system for managing HR employees records. A self service portal for employees

Cons:

This system is a self service system for employees but it remove the human interaction aspect between employee and employer.

Very user friendly for staff and management

Pros:

MAking learning plans, based on an employee's position within the company

Cons:

The mobile app often is lagging and the system has to be logged into several times.