18 years helping Israeli businesses
choose better software
About ThunderTix
Powerful, all-in-one event ticketing with box office, fundraising, season passes, memberships & marketing—built for live entertainment!
No matter the size, this product is easily adaptable to fit your parish. The Support Team responded to our questions quickly and helped us get on line quickly.
With 70 tables and 700 seats it has been a little difficult for users to determine available seating by being required to hover over each individual table to see how many seats are left.
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Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.
Comments: I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.
Pros:
It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals
Cons:
I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.
Thunder Data Systems Response
2 years ago
Sergio, once in a while we read comments like yours, and we are left brimming with pride. Everything you mentioned is a core value to us: responsive, thorough service, ease-of-use, cost-effective pricing, rapid responses to bugs, and attention to the smallest details that make it all possible. Thank you for your excellent rating and for making our day!
ThunderTix 1000%
Comments:
Being new to ticketing myself ThunderTix is the first platform I have tried. Our theatre association previously used another platform and all I heard were horror stories and how they couldn't wait to move on to something else.
A trusted associate in IT found ThunderTix for me and we made the switch.
Working within the program has been crazy easy; I love it.
We have several volunteers in our box office and they are all amazed at how easy it is to use.
Pros:
Ease of Creating Events Ease of Managing Events Creation of Custom Ticketing and Email Confirmations Ease of Ticket Purchasing Quick Links to to Reports
Cons:
Entering Patrons One at a Time (with hundreds of patrons it will be time consuming and therefore the project has not been started)
Thundertix is Awesome
Comments: I started at our organization as the Marketing Director; we had no website and were selling paper tickets. I had a great experience with Thundertix at a theater in Endicott, New York 16-18 years ago, so when I saw the need here, Thundertix was the best fit. I would highly recommend Thundertix for any size organization; so flexible and easy to use, and tech support is great. Thundertix is the best!
Pros:
Thundertix seems to anticipate what producers need before we know we need it. Shortcuts and streamlined operations make it so easy to sell, manage and report ticket transactions. Questions are answered quickly by Support, and requests for options are always taken into consideration - often already available.
Cons:
I can't think of anything at all. Thundertix is pretty great.
Thunder Data Systems Response
3 weeks ago
As much as we'd like to take full credit for anticipating needs, I'll admit that the majority of our ideas come from clients just like you who share their desires and goals via our feature request forum or through simple discussions. We're indebted to all of you for helping us make ThunderTix the best platform for events. I'd like extend a personal thank you for rejoining ThunderTix after using us so long ago! If you were with us 18 years ago, then by golly, you were there at the very start of our existence. How far we've come together! Cheers to our next 18 years!
Fine but not the best option out there
Comments: I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.
Pros:
The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.
Cons:
The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.
Thunder Data Systems Response
2 years ago
Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!
ThunderTix is great for Briggs Farm Blues Festival!
Comments: At first I was intimidated. As time went on, it got very easy. I haven't called customer service in a long time, but the few times I did they were very responsive and easy to talk to.
Pros:
I run a large, multi-day music festival. ThunderTix is great with every aspect of ticketing. I track orders easily, upgrade or exchange tickets easily, and can really help people because ThunderTix is easy to understand on my end. I am really appreciative of this system. I get offers to switch all the time, but I never will.
Cons:
There are no cons. At first I thought I would never be able to figure it all out, but over a short amount of time I'm fairly confident.
Thunder Data Systems Response
3 weeks ago
Everything has a “flip side”. Right has left, up has down, and pros have cons. But you’ve yet to unearth a single con! Well, my friend, should you find one, please let us know so we can right that wrong! Thank you for your five star review!
Alternatives Considered:
ThunderTix is a MUST have
Comments:
Adding ThunderTix to our theater program has been a game changer. In our first event series, we hit our maximum tickets sales ever. We also received amazing feedback from our guests about how easy it was to reserve tickets, not having to arrive super early to save seats, and that check-in at the front lobby was very smooth.
I like the versatility of being able to scan tickets with your phone/devices or just have a laptop stationed in the lobby asking for the guests name. Either way is very straight-forward and allows you to check-in guests and get them to their seats much faster (or the concession stand!!)
Pros:
My two favorite things about ThunderTix is the ease of setting up an event and venue map. And the reporting features! Its very customizable and I can see just the data that I need during an event and even more during our post-event reporting.
Cons:
There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.
Alternatives Considered:
Great ticketing system!
Comments: Wonderful customer service and easy to use.
Pros:
Ease of use and customer service are the main reasons I love Thundertix.
Cons:
Some options are not yet available on the system.
My ThunderTix Review
Comments: Our organization has been selling tickets for nearly 18 years and during the first 17 we used software that was extremely affordable but didn't do everything we needed. When we moved to ThunderTix we undertook a greater expense it's true, but we also saw an accompanying increase in sales that we know has been largely fueled by our use of ThunderTix. To me it has been an expense that was worth the investment.
Pros:
There are several positives. But for the me the best is the ease of use for the patron. It is simple and intuitive. We moved to ThunderTix at the start of our 2024 Season and saw a huge uptick in ticket sales. There were many factors in this improvement, but it has to be said that one contributor was certainly our move to ThunderTix which made our reservation process so much simpler for our patrons.
Cons:
I wish I had the ability to obtain reports of an entire run of a production in a Performance Summary that compared each performance from one production in one document. That said, another great thing about ThunderTix is the ability to submit feature requests and they have always proven to be willing to accept requests to take a look at features that you request.
Thunder Data Systems Response
3 weeks ago
Feature request noted, JaceSon! I would love to hear from you with more information about your idea, and we'll see if we can make it come to fruition. As for helping you grow, we're thrilled to hear it. We've always said, "We grow when our clients do!" You are one part of our overall tremendous growth, and we appreciate you right back!
Wonderful product and customer service.
Comments: We've been with them for over 10 years now and the user experience and customer service continue to be exemplary, with requested features added regularly. We recommend ThunderTix to everyone!
Pros:
It's easy to set up and modify events, and they have GREAT customer service! They respond quickly to questions and are always improving the system.
Cons:
It's not possible to rename coupon codes - we have to create new ones, which makes keeping track of them all unwieldy.
Thunder Data Systems Response
3 weeks ago
Are you old enough to remember those old, "Love is..." cartoons? Well, you've just drawn one of us sending hearts to you, Carol! We genuinely appreciate your kind words. I wish we had the ability to rename coupons, and I won't give up hope that it might take place one day. In the interim, if there is some type of report that might help you in tracking, please let us know. Thank you for your 10 out of 10 review!
ThunderTix Review - Small Historic Theater
Comments: Excellent experience--able to get personal attention to questions but the product is designed with user experience in mind so we have been able to implement and use it without much need for such help.
Pros:
As a small theater, we find ThunderTix to be very easy and intuitive to use. It also has all of the features we need and want, including the new Membership capability.
Cons:
I have not yet figured out how to use ThunderTix while on my phone/smart device- not sure if that is possible.
Thunder Data Systems Response
3 weeks ago
You're exactly the kind of organization we hoped to reach with the launch of our Membership sales and tracking module. And your sentiments are exactly the type our customer success team hoped to foster with their commitment to your needs. Thank you for recognizing our fantastic reps! As for the mobile app...yes, we are fully mobile responsive on any device! So, check orders while standing in line at the grocery store, check out your dashboard during the show's intermission. We've got you covered!
Customer Service A+
Comments: We have been using Thundertix for nearly three years, and have been big fans of the software from the beginning, but their response to changing needs during the COVID-19 crisis have made us ThunderTix fans for life. The Thundertix team has quickly and efficiently continued to add new features that are critical during this time. The newly added options to bulk refund tickets to gift certificates and add automated social distancing seating charts are GAME CHANGERS for our industry right now. They have saved our staff hours of time and energy by implementing easy to use, effective features. Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.
Pros:
The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features. We are a non-profit theatre company that operates 10 small venues (sub 300 seats). Things we love: assigned seating, easy transfer and refund options, PDF tickets, unlimited user accounts (we have lots of ticketing volunteers), integrated email, offer to round up to nearest $5 for donation, bulk discount code creation, season tickets, pre and post event surveys.
Cons:
We would like to see more versatility within season tickets, such as creating season or package tickets across multiple venues. We would like to see additional versatility with coupon codes, such as creating a code that can be used only once per person.
Thunder Data Systems Response
3 years ago
I read that Covid gave companies a chance to shine by innovating to help meet clients through a very uncertain future. Proclaiming you are ThunderTix fans for life suggests we took that idea to heart -- and succeeded! Thank you for recognizing the contributions our engineering team made. Of course, pivoting took some wind out of our sails with respect to our product road map. But I'm thrilled to share that today, we support mixed general and reserved seating over multiple seat maps for season package tickets. Hopefully, as doors begin to open, you're enjoying those changes. Your ideas help sway our direction, so please share your coupon ideas on our feature request board. I'll cross my fingers that they become part of our platform. Thank you for your beautiful comments!
Great Easy to Use Ticketing
Comments: Great to work with, support is rarely needed buy when it is they are quick to reply and take care of your issue.
Pros:
Very easy to set up and maintain events.
Cons:
I did not experience any difficulties setting up this system.
Thunder Data Systems Response
3 years ago
Rick, I'm glad you found your way to ThunderTix, and even happier you found it easy to use. We think free trials are an important part of any organization's research. Sitting through demos can be tedious, but worse, you often don't get a real-world view of how it works for you. We love feedback, so if you have ideas to share, please submit them to our feature request board. We'll notify you automatically when the idea has made it to development!
Very happy with ThunderTix choice!
Comments: Great customer service as well as how to info on their site.
Pros:
Very easy to go behind the scenes and make changes and run reports. Very affordable with their pricing compared to others that had many additional fees per ticket.
Cons:
No issues at all.
Overall very Satisfied
Comments: Overall I have been very satisfied and they have clearky listened to the end users needs and imlemented a wide variety og options.
Pros:
It was easy to work within it as an administrator, and any questions I had were readily addressed. I like how it translated in real time to my website.
Cons:
Would like the option to respond to the email I recieve after registering an inquiry.
Thundertix Review
Comments: It has been great; fast, reliable, and responsive
Pros:
Thundertix is easy to use and is extremely reliable. Our members are all seniors and many are computer illiterate. Thundertix makes signing up for events seemless.
Cons:
No telephone support that I am aware of.
Great service and product for ticketing
Comments: Very Positive
Pros:
I was impressed with the service I received from the start. I was emailed with helpful information, and called by their sales staff to help me get it up and running.
Cons:
None so far. The product is meeting all of our needs.
Can’t complain
Comments: 9.9/10
Pros:
Ease of use. Was able to learn the software in just a few minutes, tho I can think of ways to make the UI even more simple.
Cons:
10 min limit on orders. It’s not much of an issue for me, but I’ve heard some complain.
Thunder Data Systems Response
2 years ago
You have ideas to make the UI even simpler!? Your feedback is everything to us, and it is the reason we've become the easiest-to-use professional platform available! Please submit your ideas on either our feature request forum, or share your thoughts on a support request. After all, it's March Madness, and we are completing as many feature requests as possible, so your timing is perfect! Thanks for a 5 star review!
Easy to setup and use.
Pros:
It's very easy to setup, customize and implement ticket sales. It's also easy to make changes to tickets that have already been purchased. I also like the ease of accessing purchased ticket holder information.
Cons:
The file size for uploading an image seemed too small for what I wanted to use.
Thunder Data Systems Response
2 years ago
Thank you for sharing your thoughts, Hilary, as we'd love to improve our platform for you. Would you mind opening a support request, so we can learn more about the image size and how we can enlarge it for you? I'm glad to read that you find everything easy-to-use (a hallmark of ThunderTix), but let's get that image improvement for you! Thanks for a 9 out of 10 rating!
A great reoccurring ticketing option
Comments: I have really appreciated your quick customer service.A lot of the problems could have been solved much quicker if Thundertix had revealed that your integration system with websites doesn't really work. It took much too long for Thundertix to communicate this and we lost many sales. I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. Your quick responses are great. I really like all the other services you provide. Easy to use.
Pros:
Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service.
Cons:
It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales.
Thunder Data Systems Response
2 years ago
Thank you for the kind words and the critique, as both are important to us. Chrome upended things when they stopped providing persistent "sessions" which track processes between your browser and ours. Sadly, we were forced to pull our support for iframes. However, we are working on two new options to ensure your customers have a great experience. Please keep your eye out for our newsletter updates, and thank you for sharing your thoughts.
Easy to use.
Pros:
Ease of use and good graphics, etc. Still some areas needing to be corrected.
Cons:
Printing out the evenings ticket purchases not complete. We have to manually write in admin. comments. Only way to easily print is using right click on mouse and choosing print. This does not show all of the information needed. Need a better print option. Also, doing an exchange on a season ticket package does not fill in the correct amount and we have to zero out the ticket price so that it is not requesting money to be paid. Only works correctly for single ticket prices.
Thunder Data Systems Response
2 years ago
Fran, thank you for the opportunity to respond to your concerns. Would you please reach out to our fantastic customer team, so we can see how we can improve? We'd love to understand your goals and how we can help. Thank you for taking the time to share your thoughts with us!
There is a lot to be said for a company that just "gets it".
Comments: I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call.
Pros:
From the day we began searching for an event management solution, Thundertix quickly set themselves apart from the competition with simple business ideals that are lost in today's business environment. Timely communication, quick answers, and a quiet confidence of knowledge and expertise stood out to me. The product is clearly engineered from the beginning with the non-technical end-user in mind, as my users effortlessly began using the software to manage events and ticketing without a barrage of calls to IT Tech Support.
Cons:
I am hard pressed to find something that I liked least about the Thundertix package. If there were ever any issues that came up, they were resolved so quickly that it didn't warrant enough merit to be remembered.
Thunder Data Systems Response
2 years ago
Derriel, there are a few reviews we receive that are so glowing and make me so proud, that I'm left misty-eyed. Yours is one of them. Everything you have said about our amazing team is everything I have worked for in the 23 years that I've been at the helm of this business. The holidays are coming, and you gave us an early gift to start the season. Thank you!
ThunderTix was an easy critical upgrade at a crucial time
Comments:
We had a service provider go insane on us, demanding unbelievable payments in an almost extortionate setting. I researched the options, limited by our resources, and determined they were many of the things that aligned with our company and its mission statement: Regionally based, woman owned, technologically current.
The entire conversion took only a few days. We were up and running with them in less that a week and have NEVER missed a single event.
They have PERSONALLY reached out to us multiple times for feedback, concerns, and ideas. We have not been unhappy about a single thing technologically or as a customer.
Pros:
It has been a very easy, extremely reliable tool that I can take completely for granted.
Cons:
The price is competitive, but they are being forced to follow market costs. While the features expand, the price has to. We have not had need of the more advanced features, but a more advanced company/user would definitely benefit from them immediately.
Thunder Data Systems Response
3 years ago
In general, being taken for granted doesn't generate feelings of positivity, but we love it! When you don't really notice our software, we know we're doing things right -- like letting you work more efficiently. Inflation is the highest it's been in 40 years, so I'm glad you feel we've remained competitively priced. We believe we are priced better than any other professional platform. Interestingly, Jason, we feel like some of the smallest organizations have the most to gain especially around efficiency. Automated round-up donations for easier fundraising, automated email reminders and post-event surveys, and so much more. If you want to learn more, please reach out to our fantastic staff, and they'll share some tips. Thanks for you fantastic review!
For any company looking for a great ticketing system.
Comments: The system and the team have the upmost respect for both the client and our customers.
Pros:
After using many other systems this has been the easiest, most cost effective, efficient and reliable system I have used.
Cons:
The only problem we are experiencing is that users with a "bigpond.com.au" email address do not receive our emails.
Thunder Data Systems Response
2 years ago
"R-E-S-P-E-C-T, find out what it means to me!" Those are singing words, Bruce! I'm glad to know that the passion and the empathy we feel for our clients shows, so thank you for sharing. On the email delivery, we have a few tools at our disposal that might help. Would you mind reaching out to our team to learn more? Again, thank you for your rave review. "Oh sock it to me, sock it to me...."
Love building events with Thundertix.
Comments: I have been using Thundertix for about 5 years now and have been thoroughly satisfied with this event building software. Our Accounting Dept. appreciates the reports that I am able to generate for them.
Pros:
Thundertix is very user-friendly and I love the efficiency in them answering your support requests. [SENSITIVE CONTENT] was especially helpful and did not disconnect until she knew my request was totally answered.
Cons:
I do not have any negatives for Thundertix at this time.
Thunder Data Systems Response
3 years ago
I'm not sure who you spoke to Linda, but I'm going to try to track down the customer success member who wouldn't let you go until you were confident! I promise to put a feather in their cap, so they can wear it prominently the day through. :) Now, I'd like to turn my attention to the areas you feel we could improve -- overall quality and value -- since these are areas we tend to brag on. Would you reach out for a quick chat with one of our team to share some feedback? We'd love to be the 5-star service you hoped we'd be! Thank you for your review and the opportunity for us to improve.
We love ThunderTix
Pros:
The customer service is outstanding. We usually hear back within moments if we have a question.
Cons:
Various difficulties that I address directly with the responsive staff
Thunder Data Systems Response
2 years ago
And Mona, we love you! I'm always pleased as punch when I read great things about our team, so thank you. However, my eyes are focused on the word "difficulties". Would you please share with us more about the challenges you are having, so we can assist? Please know we appreciate your 10/10 review!