RAPID Reviews

Acom

Comments: We are able to stay on top of our record keeping with minimal time

Pros:

We are able to customize our software to fit out practice

Cons:

Quarterly cost to keep the system up and running

Comments: I am a relative old-timer, in practice 32 years. I work part time and currently run a pretty low key, solo practice out of my home. I have no employees, and in a great week will see 60 patients. I've been using one computer program or another to run the business side of my practice since the dinosaur age (I bought my first computer in 1982 - a Digital Rainbow which loaded the operating system using two 5 1/4 inch floppy discs - and I wrote the first accounting programs myself). I finally bought an 'official' program and used it for years. In 2006 I realized that I needed to do something more than travel cards and buy a program to help me with my charting. I looked around, and chose BestNotes (which, by the way, is a great stand alone program for doing notes). Though the program was great, I tried to make my note a faithful reflection of what I did and talked about during the visit, couldn’t do that in a timely manner, and so was chronically behind in charting. It got to the point that the only patients who had more than a line or two of history in their charts were the ones who 'had' to have notes sent - personal injury, worker's comps - and those who had notes requested for one reason or the other (those requests sometimes took weeks to fulfill). This behavior finally caught up with me. I was unable to produce charts on three patients out of the 30 requested during an 'in-house' audit, and had to return lots of money. I decided that I had learned my lesson. I was going to do notes on every patient every time, using the system I already had in place. Within six months, I was so far behind I could not possibly catch up once again. I decided I needed a different system, one that integrated notes with practice management, so that I could not bill unless the note was finished. I also had to give up being perfect at notes, and realize that I was writing the note for the insurance company, not for the patient. It took me four or five months to test drive all of the different programs out there, and once I had, I chose ACOM/Rapid. I took a deep breath, put myself into debt, and bought both the practice management and charting systems in April 2011. I was told that it would take me several months to ‘go live’ but I knew better! I thought of myself as very computer savvy, had already programmed lots of language into my BestNotes system that I thought I could just transfer over, and was sure I didn't need as long as ACOM predicted to put the system in place. Turns out that they were right (and they usually are) - it did take what felt like a very long time to educate myself and get everything I needed into the system. Turns out it really is a process, and can't happen overnight. ACOM has the process part down pat - all I had to do was follow the plan. I didn't actually go live until August 1, 2011, and I can't say even that was glitch free, but what I can say is that I have never called tech support and had them unable to find/fix or teach me how to avoid whatever problem I encountered. I got real chummy with some of the techs - and every experience was positive. Lots of time has passed since then. I don't remember what version I started with, but I'm at v3.7.7 of the practice management, and v7.1 R3.0 of Rapid Documentation, and every time a new version comes out, the program is easier to use. I haven't actually changed my spots - I still get behind on notes - but I haven't billed for one service that doesn't have documentation to support it since August 1, 2011. I no longer live in fear of an audit and I find it amazingly satisfying to get a request for a chart and be able to fulfill the request the same day. I can do my notes, post the charges, send the insurance, print statements, and be done with it, all with these two integrated programs (and, no staff!).

Venice Chiropractic Center and Integrated PT

Pros:

The product is relatively easy to use and user friendly for the staff in all of the Basic day to day functions. Probably the best asset to the software is the tech support department. With out them and especially [SENSITIVE CONTENT HIDDEN] we would be lost. We cannot state it strongly enough that she has been priceless. She has taught us so many valuable tools and has saved us so many times when we were frustrated and couldn't figure out a problem. She has a way of explaining things that make it easy to understand and she never acts bothered no matter what or how many things you throw at her. She is a great asset to your company! The rest of the support team has also been awesome whenever we get stuck with a tech problem and they have always resolved the issue.

Cons:

We wish the software was better at accommodating more than 1 doctor and more than one facility. It would be far better if the 2 facilities could be autonomous but it has not worked that way. It is also difficult that in the appointment dashboard not all of the charges show as that would be a great resource to be able to print it as a day sheet. Some of the inexplainable quirks in the software that have not been able to be resolved can be frustrating. It would be really beneficial if there was a better "help" guide in the training module where you could click on what you are having trouble with or search by key words instead of having to scroll thru all of the guide topics and categories to find what you need help with and hope it answers the question.

The most customizable system available.

Pros:

I have been a chiropractor for over 30 years and in the middle of my career I spent 10 years , full time, designing, installing and selling home theater audio-video equipment. Because of my experience in both fields, I believe I am unusually qualified to review this software. First of all the software is extremely well laid out with respect to setting it up. There are tutorials that are short, to the point and shows you everything you need to know to set it up. Phone support is necessary to me and Acom's support is quick and available when you need it. I am a diplomate of addiction and compulsive disorders and do a lot of other work like neuro-biofeedback, positive motivational therapy and the like. Acom is the ONLY company that is available that allows me to customize the program the way I need to use it..... and I checked out them all. Plus, the cost, after taking into consideration the initial layout and yearly subscription monies, is very affordable compared to the other competitive companies. The use is straight forward and quick. I can do most daily notes in just a few minutes. You can use an in house server, but I use my system on the cloud. That way there is no cost of maintenance or down time for hardware..... and I can use the system from anywhere I work. There is also no cost for other doctors and staff who use the system. Very good for multiple doctor/staff practices. I could go on and on, and there are a lot of questions many of you will have..... but I recommend you check out this system.

Cons:

If your looking for free software or a cheap application, then this is not the software for you. But, that type of software will not let you customize it, and typically it will not offer clearinghouse compatibility and/or accommodate billing, scheduling and office notes all in one program. All in all this program is very well designed.

Comments: I have a small, family type Chiropractic Office (manager and myself), and have just celebrated my 30th year in practice. As do all of you, I believe in giving every patient as much as I can. Some of my patients think that I am the best Chiropractor in the world, just as your patients think you are. However, being old school and nearly computer illiterate, my documentation did not show that. With EHR requirements, increased insurance demands, and reduced payments, it didn’t take a brain surgeon to see the train coming down the tracks, that was about to devastate my practice. Being frugal, I started shopping around for a program that would allow me to survive. I wanted to spend the least amount of money, but I didn’t want to be “pennywise and pound foolish”, and end up with an inferior system that wasn’t guaranteed to reach Meaningful Use, or wind up with a company that would not be in business next year. After much research and visiting the leading sites in detail, comparing the documentation and billing programs, I was left with an easy choice. Upon seeing the SOAP portion of ACOM Rapid Software, I recognized that this program would make me look like the Chiropractor I actually am. Notes did not looked "canned", but flowed and were very accurate. The tools provided by ACOM allow me to easily create reports and SOAP notes in record time, perform assessments, incorporate treatment plans, change diagnosis, export/import reports, monitor medications (now required), and even implement the new PQRS codes required by Medicare. Previously we were utilizing Chiro 8000 for billing and Auto Doc for SOAP and report writing, but the load became too heavy as the insurance company’s games of requesting documentation became greater. I lost a ton of sleep and became concerned that I would not be able to meet the demands, and survive as a Chiropractor. ACOM Rapid Software was installed in August 2013. As with any new software, implementation can be difficult, especially when dealing with older computer hardware, and considering we had to dovetail this new system while continuing to run our office with limited staff. ACOM was attentive to our needs, never left our side, and worked with us until we were fully up and running. With ACOM’s interacting and user friendly documentation and practice management modules and the ease of their training programs, we were able to attest for Meaningful Use in December. Best of all, we recently received our first incentive check from CMS (receiving much more than we expected). When all is said and done, even in my small office, the incentive money will have more than paid for this program in less than 2 years. As difficult as times continue to be, I feel totally at peace, and am so proud to be a Chiropractor, practicing to the highest standard and doing what I love best!

An All-Around Great Experience

Comments: We are a very small practice which includes the provider, the office manager and one other employee. The size of our practice did not matter to ACOM. We were treated as if we were one of ACOM’s biggest and most important accounts.
Our project manager/trainer was knowledgeable and patient with our many questions and concerns. Anytime I have needed to get in touch with her, all I had to do was email or leave a voice message and I knew she would be calling back ASAP.
I would recommend ACOM for any Chiropractic office that is looking to upgrade their Practice Management and EHR software.

Pros:

Being cloud based has been an added plus for our office. Dr. Perns has the luxury of logging in from home or any location with Wifi and completing his patient notes at his convenience. We have the peace of mind knowing that all ACOM’s staff has completed Basic HIPAA Privacy and Security Compliance and that ACOM is completely HIPAA compliant. With our office being extremely small, we have utilized the appointment reminders which has saved us time and money. Our patients have appreciated the text and or email reminders prior to their scheduled appointments. I am very excited and looking forward to utilizing RAPID PM’s collection module. The idea of touching base with insurance companies is not a pleasant thought. ACOM’s collections screen will allow me to pull my A/R at 120 days out and group the various insurance companies together, saving me the time it takes to continue to call back and be placed on hold.

Cons:

It takes time to get used to a new product. No one likes change. I have found that getting into the product it the best answer.

Off my plate

Comments: Implementing the software and the training is as easy as you will ever get. I am technology challenged and I had no problems. The people leading the implementation process are wonderful.

Pros:

I like the fact that the software is always updated and always customizable. The EHR makes it easy to document necessity quickly. The billing component is freeing up our time immensely. [SENSITIVE CONTENT] is our billing specialist and she makes it so easy and it allows me more free time.

Cons:

The part I liked least was getting my previous database into RAPID. However it was not their fault - the previous software I had went out of business and there was no way to get IT help to make it work.

Customer Service

Comments: Since I started working with [SENSITIVE CONTENT], its been great! Until that point, I would not have recommended anyone to Acom

Pros:

I enjoy working with [SENSITIVE CONTENT] regarding issues with our software. She is amazing, patient and so knowledgeable. I am only sorry that I did not find her sooner. As we had many issues with the customer support line from the start of our use in 2010. [SENSITIVE CONTENT] is easy to talk to and understands what our company needs.

Cons:

We do alot of care plans and scheduling a repeat appt. is not easy. nor is making changes to them, or cancelling all of the treatment plan.

ACOM Health Software

Comments: Getting billing out the door electronically or via fax is easy. Appointment scheduling is easy. Tech support is good.

Pros:

The ability to electronically bill, attach notes to insurance billing, rebill with ease, appointment reminders, robust report writing. We are hosted online now instead of our own servers

Cons:

Best use for chiropractic patients and not so much for functional medicine patients. Would be nice if cell phone numbers printed on reports instead of Home numbers. We work between time zones, would be nice to be able to toggle back and forth. Original cost of software was $36K, but now can utilize their online servers for a set monthly fee.

Fabulous EHR Software with all the support you could ever need

Pros:

I was first introduced to ACOM Rapid software a little over 1 year ago. I always knew it was a great product, and was made even more aware of the outstanding choice our office had made in EHR software as I attended training conferences and listened to all the problems others were having that did not use ACOM. The ease of use is second to none. Functional Outcome Assessments are linked to the note making treatment plans a breeze to document. ACOM has Medicare compliance down to the push of a button. 30 Day FOA and treatment plans for PQRS are scheduled with an alert for each patient that can be quickly printed in an Excel Spreadsheet sorted by Lat name to enable front office personnel to schedule each and every patients' appointment whether medicare or insurance with exactly what is required for compliance effortlessly without error every time. Meaningful Use is tracked making compliance a breeze. ACOM has though of everything to make your office compliance and documentation as effortless as possible. This is truly an OUTSTANDING Product!!

Cons:

There is nothing that I do not like about this product. When I do have a beneficial suggestion, or an issue their support staff is second to none. They are always ready to listen help and will often call you to tell you when your suggestion will be implemented. When you cannot explain what is happening, in a flash they will set up on a "SCREEN SHARE" and watch what is going on on your computer and then use that for a teaching opportunity to help you learn or take advantage of a feature. Again There is NOTHING that I do NOT like about this product or their support staff.

Well worth the investment

Comments: The world does not contain enough positive words to verbally construct my positive experience with this company. Yes the software is excellent but the people in this company are amazing. I am a firm believer that the attitude and the quality of your employees is a direct reflection of the company itself and the people that I have worked with over the years have always been among the best I have ever worked with and with consistency.

Pros:

This software is easy to use for all staff of any computer skill level. This ease of use does not diminish the power and possibility of the software.

Cons:

The only drawback that I have experienced is the inability to change the schedule time increments without having to launch a new scheduler. This is possible to do but not very convenient.

ACOM Call with Patti Dill

Comments: Overall RAPID has been easy to work with and has provided amazing support to our office.

Pros:

This product is most definitely easy to use with the scheduling program. Love all of its' features and functions! Makes training employees easy and with low frustration.

Cons:

There isn't really anything I don't like about this software. We due struggle with the billing aspects but that is due more to lack of training than the program itself.

My Review

Comments: Meh.

Pros:

I like the documentation side of the software.

Cons:

The billing software is garbage. Any time you have more than one policy in a patients file the software will randomly choose to bill incorrect policies. I have tried and tried to rectify this with ACOM to no avail.

Awesome Product Extremely Happy with the Program, as well as the Support Staff!

Pros:

Easy to learn and very user friendly! Scheduling, billing, posting and reports are all very efficient, accurate and professional. Definitely worth the low price (compared to other similar products). The support staff is completely helpful, friendly, available and knowledgeable. I save time and money every day my practice is open!

Cons:

I do not have any complaints at this time. I have used the program for over 2 years and any issues that have come up have been resolved quickly with little to no down time.

Five star program! Highly recommend for growing or starting your Chiropractic office

Comments: Perfect for anyone just starting out, or for anyone looking to update their practice to a more compliant, accurate, all-inclusive system.

Pros:

Ease of use. Accuracy of medical information, billing and collections. Awesome customer support and training.

Cons:

As with any medical program, the only con I have was the price. However, after using the product, I can now say that the price was well worth the program. My staff, my doctors, my patients and myself are happy with how easy it was to learn and use.

Very helpful

Comments: [SENSITIVE CONTENT HIDDEN] always responds quickly and helps me solve my problems.

Pros:

Very user friendly, tech support always helpful. [SENSITIVE CONTENT HIDDEN] helped me solve some issues I had very fast and easy.

Cons:

I had initially bought ACOM because they had an office in Jacksonville, Florida, where my practice is located. I liked taking my staff there for training. Was sad when they closed it down.

Review for [SENSITIVE CONTENT HIDDEN]

Comments: [SENSITIVE CONTENT HIDDEN] was pleasant and a joy to work with and more importantly help me. There has been many times when I have called and talked to someone else and that was not the case. My staff and I dread calling support and not getting [SENSITIVE CONTENT HIDDEN]

Pros:

User friendly and can be completed by patient quickly

Cons:

I would love to be able to email the complaints to the patient so it will help cut down the in office time, especially in these Covid days.

Customer Service and Software Ease

Comments: The accuracy of statements and billing.

Pros:

Rapid is so easy to use for our busy chiropractic office. It makes filing claims, scheduling patients, printing statements, and running reports easy for all of my employees. I LOVE that EVERYTIME I have a question or issue I know [SENSITIVE CONTENT HIDDEN] will help me resolve the issue quickly! I think she is such a great benefit to y'all and for me. :)

Cons:

I do not feel like there are any features right off the top of my head that need improvement.

DON'T DO IT!!

Comments: I paid a lot of $ for this because I wanted an integrated system. It was highly recommended, but it is a VERY INFLEXIBLE system built on OLD technology and the support is basically "sorry we can't do/fix that but we'll recommend it as an enhancement". The billing system CANNOT even do simple arithmetic to add up the patient's total outstanding balance on the patient statement. Plus it CANNOT print out a summary page of the patient's statement (prints ALL pages) and does NOT even print them alphabetically! The Doctor reporting side is NO better: LIMITED number of diagnoses, LIMITED number of patient complaints...I could go on and on but YOU GET THE IDEA!! JUST DON'T!!

ACOM BILLING

Comments: I have worked with Lashon in the Billing Department for months. Lashon is wonderful. Lashon is detail oriented, and quick. Lashon will answer questions, and she always has a solution for any problem. Within minutes any billing question I had has been resolved. Lashon will talk to patients, if they have questions. Lashon is wonderful! I have been assured that the entire Billing Service is top notch. But Lashon is an angel!
I would not want to run my practice without Lashon.

Pros:

Checks keep coming to the office, I scan them, and they are applied. This saves me hours of time each week. It is all done correctly. Lashon does all the additional billing paperwork surrounding Workaman's Comp and PI. She fixes any mistakes I have made, and she is kind when she does it.

Cons:

If insurance billing is not what you love, Hire the billing team to do it for you. The only con is that you didn't sign up sooner!

Comments: I have been in practice for 5 years. Since graduating from school, documentation has been of the utmost importance to me. I still remember how incredibly verbose and thorough our notes had to be as a clinic intern. The clinicians were hard on us because they knew that our ability to practice and get reimbursed depends on it. Starting in practice, I wanted to continue the same quality of documentation but do it without spending hours and hours on it. Rapid truly fit those criteria and then some! The system makes it easy to quickly record the events of an office visit without the use of a clipboard, paper, and pen. The system also prompts you to cover all of the topics that a note is supposed to cover, so that you are not left to remember everything while busy in practice. The other thing that I love about Rapid is how I can customize forms and letters. When building a practice, I believe that well crafted forms and letters with your practice logo will help to build your brand and reputation among your peers. Rapid allows you to do this with ease and makes a referral letter or a customized informed consent as quickly as one click with the mouse. The learning curve is small and the support from the ACOM staff is superb. I have already recommended this system to a couple of my colleagues because I feel that raising the standards of everyone's documentation will help everyone's bottom line. And if records get done in a short amount of time, practice growth occurs without the hindrance of a paperwork bottleneck.

Easy self explanatory software

Pros:

I like that this software assists the doctors with their chart noting by allowing patients to answer questions about their condition prior to seeing the doctor.

Cons:

I do not like that in order to get the billing software to accompany the chart noting software, the charge is extremely high.

Disappointed with Company

Pros:

Originally, this vendor was very professional and cooperative. They were heads and shoulders above every other EHR in their rigorous completion of the requirements to go live with EHR. However, when we caught a virus, they were completely clueless as to how to fix it. We had to go outside their office and hire a Microsoft specialist to discover and eliminate a root virus.

Cons:

They basically don't stand behind their product with the technical support that we were supposed to have. We had been paying for technical support for almost three years, and the motherboard went out on the only computer that we had the database on. The computer had to be replaced, and we called to get our program reinstalled and the database pulled off their cloud. We were told that we had to pay them to put the program back on the computer. That is crazy. We have been paying them a considerable amount every year, and they refused to put the program back on the computer. The odd thing is that when we got a virus that wiped out the computer program in 2011, they reinstalled it for free.

Using Acom Rapid Software has been an amazing experience.

Comments: Thank you to all that have worked with us in onboarding and training. The program is amazing and the staff is too. They are always there to help you every step of the way and help ensure that you are functioning well in the program and your training is exactly what you need.

Pros:

We love that the program is so universal and easy to customize. It is great for not only the staff using it but the doctor. It speeds up the daily work flow process and is very manageable even with multiple users. Most software programs are friendly either to the staff or the doctor, but Rapid is both staff and doctor friendly. There is so many great features like tracking, reports, billing, documentation, etc. It reduces the paper flow of the office and you can have everything all in one place.

Cons:

I haven't found anything that I dislike about the program. So far it has been a great program and the onboarding staff has been amazing.

Great service and great people to work with!

Comments: The support team is phenomenal! I have had the privilege to work with [SENSITIVE CONTENT HIDDEN] and have had the best experience with all of them. They are all VERY knowledgeable and informative. I am very computer illiterate and my learning curve is very steep, but that never phases them. They are patient and explain things in such a way that I can get the picture on the first try. I highly recommend ACOM and the support team to anyone who is looking for a precise and accurate note-taking system that will produce the most accurate report, hands down!

Pros:

I am most impressed with the notes this program produces. The software provides ample input from the doctor to create a near-flawless note that will pass any audit.

Cons:

There is nothing I don't like about the software.