Squaretalk Reviews

Our Experience so far.

Comments: As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.

Pros:

Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations

Cons:

To be frank there isn't something i can add in this field i am really happy so far with this solution.

A Game Changer!

Pros:

Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!

Cons:

I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.

Squaretalk summary

Pros:

- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns

Cons:

No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents

Outstanding level of customer support

Comments: Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.

Pros:

- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team

Cons:

Some advanced features and functionalities seem complex and take longer to learn

Happy Holidays

Comments: Pleasant. That's why we keep using Axiom.

Pros:

People I communicate with. Support and account managers are always helpful.

Cons:

Limited range of phone numbers we can order.

Squaretalk review

Comments: I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler.

Pros:

Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply.

Cons:

Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.

My experience

Comments: Its been awesome so far, i am able to generate my report with ease

Pros:

The reporting aspects, i can export and listen to calls with links

Cons:

It's clarity and it captures my agents activity.

Work with the Squaretalk team

Pros:

Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work.

Cons:

For now there is nothing to complain about.

These guys are seriously AWESOME!!!

Comments: After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.

Pros:

I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.

Cons:

They really don't have any cons. I liked everything.

VoIP system

Pros:

I've been using Squaretalk for our communication needs for quite some time now, and I can confidently say it's been a game-changer for our business. From its intuitive interface to it's impeccable call quality, Squaretalk has exceeded our expectations in every aspect. Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the sales process, to the deployment of our server and to handling us over to our account manager.

Cons:

Nothing negative to say so far. I'm very satisfied with the service.

Great Provider

Comments: From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager [sensitive content hidden]
, who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!

Pros:

Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker.

Cons:

Spam checker might not be as accurate as we would like sometimes.

the best predictive dialer yet!!!!

Comments: As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels.
fast, smart, litlle to none bugs, and the customer service???? the best in the field. In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything.
The support team is firstly, very professional, and secondly, very welcoming and nice. As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-)

Pros:

easy to use almost without bugs the best customer service there is intuative interface very good calls quality very good value for money

Cons:

haven't found any yet

Pretty Good

Pros:

Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.

Cons:

Occassional bugs, but more so they get resolved quickly.

Predictive Dialer Amazing Product by Innitel

Comments: My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .

Pros:

Saves Money, Saves Manpower, Saves Time, Works on Pc Phone

1 million leads processed through Innitel in 1 month!

Comments: We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.

Pros:

Integrations and flexibility

Cons:

No complaints

Satisfied

Comments: Customer service as well as the features provided are satisfactory

Bullmarket review

Comments: we have a good expiriense with the dialer
any problem we incouter we know we have a great support team that fixing us any probem

So far so good

Comments: I just made one call as a test via Squaretalk, and it worked perfectly.

Pros:

I just made one call as a test via Squaretalk, and it worked perfectly.

Cons:

I wasn`t sure what prefix to use it, but the Customer Service from Squaretalk solved my problem

Great Product

Comments: Helps with the workload

Pros:

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

Cons:

it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great.

Have tested many different solutions by far this is the best

Comments: This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.

Pros:

Real time reporting made simple. Now I feel like I always know whats going on.

Affordable VOIP and PBX

Comments: So far it's good.

Pros:

Very affordable Very user-friendly Reporting and Analytics are customizable

Cons:

Delay of 3 seconds when the call comes in

Great product

Comments: Had a test run seems like something really valuable and useful. Has some great features and very easy to use.

Easiest Dailer ever !

Comments: I just started using the Innitel dailer and its beyond my expectations.
The easy of use is amazing, my employees are easily using it after short tutorial of 30 min
and they are shifting my call center to new levels... I totally happy with the advantage system of Innitel and the bug jump in revenue on sells
thanks to Innitel dailer !!!

Very good Software, the best in the category very friendful to use

Comments: Very helpful to track down statistic, friendful and simple to use, Perfect tool to monitor activities of the business.

Great dialer!!!

Comments: Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much !!!