---
description: Get detailed information about Ushur usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Ushur Price, Reviews & Ratings - Capterra Israel 2026
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# Ushur

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> Ushur delivers the world’s first AI-powered Customer Experience Automation platform that intelligently automates customer journeys.
> 
> Verdict: Rated **4.5/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Ushur?

Ushur’s Customer Experience Automation solutions are currently in production at some of the leading global healthcare, insurance and finserv companies, including Aflac, Irish Life, Unum and Cigna.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 31 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ushur
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$1,000.00
- **Pricing model**: Per User
- **Pricing Details**: Please contact Ushur directly for pricing details.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, English, French, German, Korean, Portuguese, Spanish, Traditional Chinese, Vietnamese
- **Available Countries**: Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Ireland, Italy, Spain, United Kingdom, United States

## Features

- Business Process Automation
- Chatbot Software
- Code-free Development
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics
- Speech Recognition Software
- Workflow Configuration

## Integrations (11 total)

- BambooHR
- Benefitfocus Platform
- Dropbox Business
- Five9
- Guidewire ClaimCenter
- HubSpot CRM
- JIRA Service Management
- Salesforce Sales Cloud
- Segment
- ServiceNow
- Slack

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platform Software](https://www.capterra.co.il/directory/31596/conversational-ai-platform/software)
- [Workflow Management Software](https://www.capterra.co.il/directory/30091/workflow-management/software)
- [Robotic Process Automation Software](https://www.capterra.co.il/directory/31696/robotic-process-automation/software)

## Alternatives

1. [UChat](https://www.capterra.co.il/software/1022133/uchat) — 4.9/5 (73 reviews)
2. [Fathom](https://www.capterra.co.il/software/1037530/fathom) — 5.0/5 (807 reviews)
3. [Darwin AI](https://www.capterra.co.il/software/1066034/darwin-ai) — 4.8/5 (17 reviews)
4. [Denser AI](https://www.capterra.co.il/software/1064391/denser-ai) — 5.0/5 (31 reviews)
5. [Botsonic](https://www.capterra.co.il/software/1061327/botsonic) — 4.8/5 (79 reviews)

## Reviews

### "Quick to build customer interactions" — 5.0/5

> **Leenesh** | *30 January 2023* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: The best part of using Ushur is the support you receive. Ushur has amazing people who bend over backwards to try to assist and help meet deadlines.
> 
> **Cons**: I would have liked the ability to customize screens on a more granular level. If I could do this, I could mimic my mobile app and Ushur could replace the mobile app.

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### "Designing great customer experiences using great software\!" — 5.0/5

> **Charlton** | *21 July 2021* | Financial Services Software | Recommendation rating: 9.0/10
> 
> **Pros**: The simplicity of designing the desired customer experiences using the Ushur platform - demonstrates that the software was designed specifically to close the client experience gaps that legacy systems and manual process contribute to.
> 
> **Cons**: While the software certainly supports the idea of the citizen developer - it must be noted that the user community will be required to develop certain technical skills in order to produce the more complex customer engagement experiences.
> 
> My personal experience of working with the Ushur software and the Ushur team - is of a  world-class nature.

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### "Needs improvement" — 2.0/5

> **Marysol** | *6 February 2023* | Health, Wellness & Fitness | Recommendation rating: 4.0/10
> 
> **Pros**: The Ushur team is great\! The software definitely needs improvement to get it where it needs to be for our team.
> 
> **Cons**: Analytics dashboard needs improvement and it would be great if templates were offered in the dashboard for SMS.
> 
> Great

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### "Ushur Member Engagement Development" — 5.0/5

> **Tim** | *9 February 2023* | Pharmaceuticals | Recommendation rating: 9.0/10
> 
> **Pros**: Ushur software allows for an easy way to create workflows and engage users such as patients or providers in healthcare to quickly obtain information and provide clinical services that promote better healthcare. Through its HIPAA compliant app, users can be engaged on a more personal level to provide patient centric approaches. It has been easy to develop workflows as it does not require a formal coding background in order to understand the process.
> 
> **Cons**: Integrating into existing business has been a barrier that has made it difficult to communicate information to various platforms. As much as we would like to automate communication to different platforms such as EHRs, the software requires additional support in order to integrate properly.
> 
> Ushur has been an amazing experience thus far. Ushur staff have provided friendly and timely assistance to requests and have helped guide the company toward a future that involves unique ways to communicate with others and provide the most optimal care.

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### "Workflow automating with Salesforce add-in" — 4.0/5

> **Peter** | *20 March 2023* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: Team working on their Salesforce adapter was able to customize some functions for us that should benefit other future, Salesforce-using clients.  The team's natural language search prowess is impressive.  With the right example data to train their models, you can see how this can lead to greater things in the future.
> 
> **Cons**: We had a lot to consider, prioritize and deliver overall.  You want to take advantage of as much as possible, as quickly as possibly, which caused us to have to do a lot of introspection to make sure that we gave proper direction.
> 
> Very positive.  For my portion of the effort, being able to extract important data from an unstructured emailed to identify high-confidence data points to use in downstream processes will allow us to improve upon a human-driven, human-error-prone current state solution.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/205319/ushur)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/205319/Ushur/> |
| en-AE | <https://www.capterra.ae/software/205319/ushur> |
| en-AU | <https://www.capterra.com.au/software/205319/ushur> |
| en-CA | <https://www.capterra.ca/software/205319/ushur> |
| en-GB | <https://www.capterra.co.uk/software/205319/ushur> |
| en-IE | <https://www.capterra.ie/software/205319/ushur> |
| en-IL | <https://www.capterra.co.il/software/205319/ushur> |
| en-IN | <https://www.capterra.in/software/205319/ushur> |
| en-NZ | <https://www.capterra.co.nz/software/205319/ushur> |
| en-SG | <https://www.capterra.com.sg/software/205319/ushur> |
| en-ZA | <https://www.capterra.co.za/software/205319/ushur> |

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