--- description: Get detailed information about SugarCRM usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SugarCRM Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [SugarCRM](/software/20344/sugarcrm) # SugarCRM Canonical: https://www.capterra.co.il/software/20344/sugarcrm Page: 1 / 18\ Next: [Next page](https://www.capterra.co.il/software/20344/sugarcrm?page=2) > SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries. > > Verdict: Rated **3.8/5** by 411 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SugarCRM? Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 411 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SugarCRM - **Location**: Cupertino, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Japanese, Spanish, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Finland, France, Germany, India, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Qatar, Romania, Saudi Arabia and 8 more ## Features - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Calendar Management - Calendar/Reminder System - Campaign Analytics - Campaign Management Software - Contact Database - Contact Management Software - Conversion Tracking - Customer Database - Customizable Reports - Dashboard Software - Data Enrichment - Data Import/Export - Document Storage - Drip Campaigns - Email Management Software - Email Marketing Software - Interaction Tracking - Knowledge Base Management - Landing Pages/Web Forms - Lead Capture Software - Lead Distribution - Lead Generation Software - Lead Management Software - Lead Nurturing Software - Lead Qualification - Lead Segmentation - Marketing Automation Software - Multi-Channel Marketing - Performance Metrics - Pipeline Management - Predictive Analytics Software - Prioritization - ROI Tracking - Reporting & Statistics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Search/Filter - Segmentation - Shared Contacts - Social Marketing - Social Media Monitoring Software - Task Management Software - Template Management - Third-Party Integrations - Website Visitor Tracking - Workflow Management Software ... and 16 more features ## Integrations (49 total) - 8x8 Cloud Communication Platform - Acuity Scheduling - Aircall - AmazingMail - Brevo - CData Arc - Campaign Monitor by Marigold - ChatGPT - CloudAgent - Constant Contact - DealHub - Docusign - Drift - Dropbox Business - Google Maps ... and 34 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.il/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.il/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.co.il/directory/12/sales-force-automation/software) - [Contact Management Software](https://www.capterra.co.il/directory/30016/contact-management/software) - [Lead Management Software](https://www.capterra.co.il/directory/30017/lead-management/software) - [Online CRM Software](https://www.capterra.co.il/directory/30072/online-crm/software) ## Alternatives 1. [Bigin by Zoho CRM](https://www.capterra.co.il/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [HubSpot CRM](https://www.capterra.co.il/software/152373/hubspot-crm) — 4.5/5 (4455 reviews) 4. [Zoho CRM](https://www.capterra.co.il/software/155928/zoho-crm) — 4.3/5 (6969 reviews) 5. [Dynamics 365](https://www.capterra.co.il/software/157279/dynamics-365) — 4.4/5 (5817 reviews) ## Reviews ### "SugarCRM Is a Great and Reliable Solution" — 5.0/5 > **Marco** | *17 April 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: I like the effective features of SugarCRM. SugarCRM has been a brilliant and reliable CRM solution. > > **Cons**: SugarCRM is amazing and flawless. SugarCRM works so well for us. ----- ### "Plug-In Cause Problems" — 4.0/5 > **George** | *12 September 2018* | Printing | Recommendation rating: 9.0/10 > > **Pros**: Very easy to customize. We run our entire business using it. > > **Cons**: We have had issues with some of the plug-ins. Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out. The annual fees for the plug-ins are also expensive. > > I bought Sugar because it is less expensive than Salesforce. But not so sure this is the best solution out there. Doesn't have great ability to use this for marketing programs. ----- ### "Flexible as needs, but development overheads cause headaches" — 3.0/5 > **connor** | *18 April 2026* | Media Production | Recommendation rating: 3.0/10 > > **Pros**: sugarcrm is highly flexible and can be tailored to fit specific niche requirements; this makes the platform very appealing for teams that want to adapt the CRM to the business rather than shaping workflows and processes around the out-of-box functionality > > **Cons**: The heavy customisation as it's strength also serves as it's achiles heel; having so many custom modules means that long term maintenance and support is essential to keep everything functional after updates and major patches. Without this, operational risk is inherently exacerbated and makes staying ahead of version releases critical. > > Overall it can serve as a strong choice if flexibility is priority and you are prepared for careful, ongoing management. It serves organisations best when a dedicated support function and/or developers are available to ensure custom modules and integrations and updated and maintained in parallel. ----- ### "Best crm ever" — 5.0/5 > **Chiara** | *28 April 2025* | Industrial Automation | Recommendation rating: 10.0/10 > > **Pros**: I loved the high level of customizability > > **Cons**: The way my company used it without customizing it ----- ### "End User Adoption -Ease of Use" — 5.0/5 > **Ira** | *21 July 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to learn \& adopt. Reporting is easy to build and profiles are simple to set up. Fast and easy to access. > > **Cons**: I did not find any cons, perhaps it is simply how it was set up. It would of been great to have recurring revenue and greenfield tracked seperately from pipeline perspective. > > Great, completely allowed for tracking and moving business along with reporting on the business to stakeholders. ----- Page: 1 / 18\ Next: [Next page](https://www.capterra.co.il/software/20344/sugarcrm?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/20344/sugarcrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data