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About Lusha

Lusha is an all-in-one sales intelligence solution that helps you prospect at scale and speed up sales with less work.

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Pros:

Lusha is pretty well known amongst the sourcing community as one of the best tools for getting personal contact details - email address and phone numbers - from social media profiles.

Cons:

The system didn't always give correct call numbers, and sometimes fails to get the numbers in the first place.

Lusha ratings

Average score

Ease of Use
4.6
Customer Service
3.9
Features
4.1
Value for Money
3.7

Likelihood to recommend

7.7/ 10

Lusha has an overall rating of 4.0 out 5 stars based on 375 user reviews on Capterra.

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Filter reviews (375)

Charles
Charles
Director in Singapore
Verified LinkedIn User
Publishing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Good for Finding the Right Contacts

4.0 2 years ago

Comments: We are having a satisfactory experience with Lusha.

Pros:

Lusha engine that can access various data sources, including LinkedIn. It includes an extension, which allows users to search through their contacts and identify potential business clients. Lusha provides current contact information, and so we no longer need to visit a separate website simply to obtain a phone number.

Cons:

Not much to dislike as it is a useful tool except the cost can be high for certain usage.

Carolina
Business Development Representative in Brazil
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Amazing contact-finding tool

4.0 6 months ago

Comments: Lusha has given me the tools I've been looking for for a fair and reasonable price. The free account gives me an amount of credit to be used, but whenever needed, I can simply buy more credits.

Pros:

The Google Chrome extension works well and gives me the information I need. In addition to a resourceful business database, the website is complete with a great range of information displayed in a simple and easily readable layout.

Cons:

Last month I faced a little misinformation in Lusha. While looking for the contact details from LinkedIn, I noticed that the telephone number on the website was different from that on the extension. After contacting the support, they've told me that sometimes this kind of problem happens because their database is poorly integrated.

Fortune
Fortune
Head of Marketing in Nigeria
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Lusha Review & Feedback

2.0 2 years ago

Comments: it's been fair so far

Pros:

Database, contact management and storage

Cons:

Units should be be increased for the month

Lusha Response

last year

Dear user, we appreciate the review and honest feedback. If you're interested in changing the terms of your payment plan or discussing your credit usage, our support team would be more than happy to assist. Please contact us at Lusha.com.

Shrishti
Market Research Analyst in India
Market Research Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

It is a very great contact discovery tool

4.0 4 months ago

Comments: It was really good and user friendly as well

Pros:

Reliable contact information provided and it's easy to use and integrate.

Cons:

Not all information is there in the platform

Ben
Director in UK
Staffing & Recruiting, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Cost Effective

4.0 last year

Pros:

Lusha is a straight forward solution that offers value for money. Compared to expensive competitors it does a fairly good job. Some of the data could be better however it is grate product for speeding up the time taken to find information and generate leads.

Cons:

Quality of the data could sometimes be better however for the price its value for money

Lucien
VP of GTM in UK
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Lusha empowers sales people to identify decision makers in record time to drive revenue

5.0 8 months ago

Comments: Lusha has been a crucial tool to find decision makers incredibly quickly which is important for expansion in our business. The ability to identify a decision maker in seconds saves an incredible amount of time saving you money and allowing sales people to focus on driving more revenue.

Pros:

The most important feature for us is the seamless integration between Lusha and Hubspot. Using Lusha, once we've identified a decision maker, we can instantly add this into Hubspot which is a massive benefit saving a lot of time. Lusha has a fantastic web extension for LinkedIn and we've found their data accuracy to be amongst the best having trailed other tools previously. It is easy to set up and administer to the team with little to no training.

Cons:

The only criticism is the data accuracy can be low at times providing out of date emails and phone numbers. This is to be expected but more could be done to identify leads with a low chance of the data being accurate and up to date.

Natalie
Senior Marketing Manager in US
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy-to-use data enrichment platform with flexible pricing

5.0 6 months ago

Comments: Overall, the platform is easy to use and has a lot of cool features. I would say the data enrichment piece seems to be at least 75% accurate if not more. I do wish that on our plan I am able to upload a CSV of names and companies and have it automatically enrich all of that data instead of having to go one-by-one.

Pros:

Lusha is an easy-to-use lead generating and data enrichment platform. It's a great tool for me as a marketer who doesn't have a sales team and works for a small company trying to get a sales motion in place.

Cons:

I don't like that the credits are use-it-or-lose-it. As a small company in a tough economy, our budgets are constantly fluctuating. I paid for a certain amount of credits but due to competing priorities, could not keep up with using them. Then, we had to downgrade our subscription based on cost cutting. Since I already paid for the credits, I feel like I should have been able to use them whenever I wanted even after downgrading (and then just not get more new ones).

Hailey
Sales Marketing Manager in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Lusha is an amazing sales and Lead intelligence tool.

5.0 last year

Comments: It’s easy to use tool to get lead info and company details. Extracts accurate movable numbers of decision-makers. It provides an email service. It syncs well with salesforce. Its extension is straightforward to access and extremely quick.

Pros:

Lusha is a nice product and alternative to Zoominfo if you’re into prospecting, lead generation, and contact details identification domain. The most effective part is it complies with the GDPR norms and hence you’ll be able to use it to find the contact details of the EMEA region which is quite onerous through Zoominfo which is nice if your target market is APAC. Each of the cloud version platforms and also the extension works well. Lusha Dashboard is additionally intuitive, and helps is to keep track of credit used over totally different periods by different members in graphical format, which is quite helpful. The fact that appliance works very smoothly on the Chrome extension with less hassle. One will realize contact numbers as well as email addresses very simply by merely adding the extension on your Chrome or any web browser, occurring the target person’ LinkedIn profile and obtaining their information.

Cons:

Most of the profile doesn’t have mobile numbers. And conjointly, most of the time, the e-mail goes bounces back. We will not import details to CRM or into any doc file. It’d be nice also to have the titles of people on the list, so it’s faster to sift whom to pick and whom to skip.

Celina
Accountant in US
Entertainment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

An Effortless Sales Enablement Solution

5.0 9 months ago

Pros:

I like the sales enablement features and capabilities It handles lead generation and capture effortlessly

Cons:

With Lusha, all has been smooth. No complaints.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

I love Lusha

5.0 last year

Pros:

Amazing Tool. The best tool I've ever used

Cons:

I like it. nothing wrong with it. I like it overall

Tony
Tony
founder in US
Verified LinkedIn User
Financial Services Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

This is as close to a scam as possibe

1.0 2 years ago

Comments: The free trial is worthless. I signed up for the subscription which only was available annually. I cancelled after getting 1 whole lead.

Pros:

The leads are worthless on this website. You can use google and get far more accurate and complete data. google is also free

Cons:

It is a ripoff. A scam. Theft. Terrible

Priyanka
Associate Manager in India
E-Learning, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Not easy and reliable to use

3.0 2 years ago

Pros:

It gives you the option to extract email id and phone number.

Cons:

The price is very expensive and not easy to use the tool.

Lusha Response

last year

Dear user, we appreciate the review and honest feedback. If you're interested in changing the terms of your payment plan or discussing your credit usage, our support team would be more than happy to assist. Please contact us at Lusha.com.

Michael
MD in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Don't waste your money

1.0 2 years ago

Pros:

The sales pitch. Regretfully this was the most positive part

Cons:

Having paid a significant amount to match contact information to contacts, we have found the software to be unfit for purpose. With a next to 0 success rate in the UK, please don't waste your money.

Harshit
Sr. Digital Marketing Manager in India
Education Management, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

B2B Lead Generation and Nurturing Tool

5.0 2 years ago

Pros:

Have been using the paid version of this since more than 6 months and it provide the detailed contact information and allows us to save the same as well in the list.

Cons:

Sometimes I have faced a downtime while using Lusha.

Verified Reviewer
Verified LinkedIn User
Market Research Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good B2B prospecting software with many features and benefits

4.0 2 years ago

Pros:

Good coverage of direct phone numbers and accurate email IDs

Cons:

Cost of the subscription is on the higher side

Lusha Response

last year

Dear user, we appreciate the review and honest feedback. If you're interested in changing the terms of your payment plan or discussing your credit usage, our support team would be more than happy to assist. Please contact us at Lusha.com.

Lokesh
Lokesh
Sales Manager in India
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easiest tool to use for lead management

5.0 4 years ago

Pros:

Lusha is a very powerful tool and has a great UX. It allows it's users to capture direct dials, work and personal emails just by navigating to their profiles. List view of contacts is also managed by them, thus making the life of a user easier to navigate through the contacts. Third Party integrations is a bumper feature that reduces a lot of workload where you need to add leads to your CRM manually. Data export/import features are perfectly built and very easy to use.

Cons:

Pricing is on the higher side. Sometimes it feeds you with wrong contacts. Might get air in some cases.

Colin
Colin
Consultant in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Need Contact Details? Get Lusha?

4.0 6 years ago

Comments: Lusha is great for finding contact details for key people in time-critical situations and for building biz dev campaigns. Not perfect but best we've used; really useful tool.

Pros:

Lusha is pretty well known amongst the sourcing community as one of the best tools for getting personal contact details - email address and phone numbers - from social media profiles. The chrome plug-in works well. Most users will be using this with LinkedIn. When you visit a profile, it tries to find phone number and email addresses and usually it comes up trumps. This often gives you personal contact details allowing you to bypass the corporate gatekeepers - that's why this is popular with recruiters. The LinkedIn Inmail system can be hit and miss (lots of LinkedIn users don't check or don't respond) and when you consider that Lusha could replace a premium or recruiter version of LinkedIn, it is good value if you are a sourcer, recruiter or biz dev professional. As you can turn off the monthly subscriptions this would be a good option for campaigns targetting specific verticals for example if you don't have an ongoing requirement.

Cons:

The software isn't perfect and it does get it wrong sometimes, but it is currently the best at what it does. While there's not much to dislike about Lusha, the problem with apps like these is that they invariably get either bought by LinkedIn/Microsoft and killed or just blocked when they become too popular. You may also be running into data privacy issues by using apps like this - check the legislation in your jurisdiction and you might want to run this past the Data Protection Officer (DPO) if you have one.

Marc
Marc
CEO in UK
Verified LinkedIn User
Financial Services Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Lusha price increase of 66%v

4.0 4 years ago

Comments: Nothing really, except the price hike, we use about 12k contacts a year, and we buy them in blocks, the upfront subscription doesn't work for us in these covid times. When it came time recently to buy more credits, the price increased by 66%, that's way to expensive and out the cost of a lead to over 50 cents, and that was the discounted price, the best price the guys could offer us. Thus sadly, we have had to close our account. NOW, this is not a reason to stop using the solution, just be aware that your pricing is bout to increase by 66% or more, and that's if you pay annually advance, so I think a few of the smaller accounts, 12 credits useage a year will find other solutions,

Pros:

We've been a user of the solution for a few years, it's very very helpful and the team supportive, covers the US market well, the European market not so well, but that's not really Lusha's fault

Cons:

the 66% increase in pricing, it forced us to find alternatives

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Bad data

1.0 3 years ago

Pros:

Lusha (when it works) makes your life a bit easier when to comes to data extraction and finding the lead/contact's info (email / phone)

Cons:

1) if the contact has 2 emails on Lusha one is obviously a spam email (e.g Hotmail) and other one is real then the software isn't smart enough to flag this and write that the person works at hotmail / mircosoft in other words, it has the ability to differentiate one from the other of a 3 year old 2) the data 50% of the time is wrong and bad, which creates way more work than anything else 3) when exporting the data to a 3rd party tool (e.g Salesloft) the system can't really read the title of the person right "VP of digital transformation " would be saved as VP. which is pointless

Mohammad Bilawal
Mohammad Bilawal
Field and Digital Marketer in UK
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent prospecting tool

5.0 3 years ago

Comments: I have used the chrome extension of the tool in a very efficient manner, which has allowed us to get used to the tool (Free version) before making a purchase. The tool has helped us with getting leads and helping us to convert some of them too.

Pros:

It's very easy to use and it's super useful to get the data (Leads) possibly interested in your products or services.

Cons:

The tool does not always get the information directly from LinkedIn about people from time to time which results in less accuracy of data. There should be manual data checking more frequently which could result in data enrichment.

Rosemarie
Inside Sales Representative in Philippines
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Feedback for Lusha

5.0 3 years ago

Comments: Lusha is a very helpful to lead generation and helps me do my job effectively everyday

Pros:

This software helps me to do my lead generation effectively. Most of the time mobile number is available and that is important to connect and talk to prospect directly

Cons:

Some contacts doesnt have updated contact number especially mobile number and email address.

Lusha Response

3 years ago

So glad you're seeing value from the product! Thanks for the lovely review!

Yawar
BD Manager in United Arab Emirates
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great Tool to generate leads

5.0 2 years ago

Pros:

If you are making cold calls, this is an essential tool. In most cases, Lusha was able to find the mobile numbers and emails I was looking for. In fact, it's extremely simple, as the app pops up with the contact information without you having to do anything, you just need to click the button.

Cons:

There is nothing I dislike about Lusha. I can always contact the support team for assistance and answers to my questions. In addition to that, Lusha is improving every day, and I think it's a simple tool with a simple interface. My hope is that it will work on all websites.

Jeevan
Jeevan
Operations Manager in India
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

One of the best Enrichment tool which can be used by any industry

5.0 2 years ago

Pros:

Lusha is one of the best tool available in the market which helps any Database enrichment team work more easy. We have been using multiple tools and Lusha provides the best results. Using Lusha and Hubspot helps easy export of data into the CRM.

Cons:

As not all enrichment platforms are accurate, it happens with Lusha as well for atleast 8-10% of Inaccurate emails/contact details are provided.

Rajat
Manager Delivery and Operations in India
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Lusha Review

4.0 3 years ago

Comments: I'm mostly using the direct number service which resulted in more conversations and thus more conversions

Pros:

Direct numbers being the need of an hour, lusha is exactly catering to that. Very user friendly.

Cons:

Replacement of incorrect numbers should get introduced in the system.

Lusha Response

3 years ago

Thanks for the feedback Rajat! Glad you're enjoying the platform, and we're working on some updates and features that should bring up better results and improve the feedback process.

Gil
SDR in Israel
Computer & Network Security, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Lusha is the basic necessity for SDR prospecting

4.0 3 years ago

Comments: I need it so I use it.
Could be better, but overall it does what it supposed to do

Pros:

Integration into LinkedIn is very easy and comfortable to use. Most of the time I get some information on a potential prospect. And most of the time it is pretty accurate

Cons:

Integration into CRM system is not applicable. No automatic import into company's CRM. Part of the time the information is not correct and there is no validation tool

Lusha Response

3 years ago

Thanks, Gil! Improving the CRM integration is a major focus for us and there are some potential game-changer updates coming out soon. Thanks for the honest feedback!