17 years helping Israeli businesses
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About ezeeCRM

One of the most affordable and low cost CRM Software in India, automated Sales, Marketing, Support and Field force automation.

Learn more about ezeeCRM

Pros:

First of all, it is very much capable of doing any level of customization as per the business process. It handles the large size data and highly user-friendly and enterprise ready.

Cons:

Adding products in the quotation is quite difficult.

ezeeCRM ratings

Average score

Ease of Use
3.8
Customer Service
4.2
Features
3.8
Value for Money
3.9

Likelihood to recommend

8/10

ezeeCRM has an overall rating of 4.1 out 5 stars based on 13 user reviews on Capterra.

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Filter reviews (13)

Kuldeep
Director in India
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

iCRM is a great CRM software to use, it automates our Sales and Marketing seamlessly.

5.0 7 years ago

Comments: Increased productivity of employees which results in better customer satisfaction and more revenue.

Pros:

First of all, it is very much capable of doing any level of customization as per the business process. It handles the large size data and highly user-friendly and enterprise ready. Most importantly it is very cost effective.

Cons:

Mobile App is not available for IOS, Leads scoring feature is not available in Leads module which was an important feature for our business.

BusinessEzee Response

7 years ago

Thank you for the Kind feedback!

BARRY
Sr. Manager - Service in India
Airlines/Aviation, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Effective Usage

4.0 5 years ago

Comments: Friendly to handel

Pros:

Ease to Use and keep records of tickets and customer

Cons:

Need more details and Data inputs to get better and effective output - eg customer details of each and every unit sold,

BusinessEzee Response

5 years ago

Hi Barry, Thanks for the fare feedback, will certainly look at the cons you mentioned. Thanks!

Neha
Digital Marketing in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Nothing is extraordinary--CRM

2.0 5 years ago

Pros:

Nothing as such. Even your software lacks in many basic features.

Cons:

This software lacks in user- friendliness. It is not automated. Automatic assignment of leads to an user is missing so it is time consuming. It is manual completely. filters are also not working properly. Importing an excel is not an easy. It is complicated. Recent leads are sometimes not on the top. When an excel sheet is exported, it is not in proper format. Should be in PDF format also.

BusinessEzee Response

5 years ago

Hi Neha, Thank you for fare and honest feedback, we at ipercepts take support very seriously, you will receive a call from your assigned relationship Manager ASAP and will keep your concern on priority. Hope you will give improved feedback in coming days. Thanks!

Ekta
Business Development Executive in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

CRM

5.0 5 years ago

Pros:

Leads sorted and maintained at one place

Cons:

Not user friendly and excel comes more handy sometimes

Sanjeev
Marketing Head in India
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

the more details, the better.

5.0 5 years ago

Pros:

Campaigns : Its very easy track to customer

Cons:

Customer : Its very easy search customer

BusinessEzee Response

5 years ago

Hi Sanjeev, Thanks for the appreciation, will look forward to continue working with you. Thanks!

Ajay
Service Engineer in India
Industrial Automation, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Ti

3.0 5 years ago

Comments: Good,

Pros:

Attendees and punctuality, or time saving

Cons:

Bugs, must requires iPhone app, or location tracking

BusinessEzee Response

5 years ago

Hi Ajay, Thanks for the honest review, will certainly look into the cons you mentioned and we are working on iPhone version of the application. Thanks!

prudhvi
Marketing Manager in India
Plastics, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Review

4.0 5 years ago

Comments: god

Pros:

ease of access Planning friendly updates

Cons:

Not much Search options only we cant search immediately.

Aishwarya
Sr. Operational Head in India
Security & Investigations, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Ease of work

5.0 5 years ago

Comments: Overall the experience is really good. its very easy to use and easy to understand.

Pros:

The Quotation and invoice format, also the reminders that we use for leads

Cons:

adding products in the quotation is quite difficult.

BusinessEzee Response

5 years ago

Hi Aishwarya, thanks for the fare feedback, will ask our Support team to get in touch with you on your concern you mentioned in (Cons) for the difficulties in adding the product. Thanks, Rajendra

Suryamani
Sales in India
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Provide Purchase Order

5.0 5 years ago

Comments: Reminder facilities very good.

Pros:

Reminder facilites and searching facilities

Cons:

Purchase Order we can't make in this software

BusinessEzee Response

5 years ago

Hi Surya, Thanks for the kind feedback, will certainly try to add PO module in future and provide you the same. Thanks!

David
David
IT Operations Management Intern in US
Verified LinkedIn User
Telecommunications
Used the Software for: 1-5 months
Reviewer Source

Delightful, Useful, Rough Service

3.0 7 years ago

Pros:

iCRM was very cost effective for my budget at the time. Loved the GUI, and the user friendliness. Overall, it's useful for midsize projects.

Cons:

The Customer Support was lacking. I had to wait on hold once for 30 minutes, and then the person on their end hung up. I like the software, but maybe get a better customer service team and you're golden.

BusinessEzee Response

7 years ago

Thanks for the Kind response David.

Ashish
Business development executive in India
Information Technology & Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Good software for management in a team

4.0 5 years ago

Comments: We are getting leads to work and update on a regular basis.

Pros:

It's full of various functions which is very much handy in daily work. Easy to use and understand.

Cons:

Interface is a bit old. No customization of interface

BusinessEzee Response

5 years ago

Hi Ashish, Thanks for the feedback, yes we are working on the interface/UI, soon you will get an update with the upgraded UI. Thanks!

Vishal
Director in India
Industrial Automation, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Feedback

4.0 5 years ago

Comments: the experience is good.
support excellent

Pros:

Good software customized as our workflow

Cons:

look and feel needs to be improved lags speed ease of operation needs to be improved

BusinessEzee Response

5 years ago

Hi Vishal, Thanks for the fare feedback, will surely be working on UI level improvements and release as update. Thanks!

Verified Reviewer
Verified LinkedIn User
Financial Services Software
Used the Software for: Not provided
Reviewer Source

Very customisable CRM.

4.0 6 years ago

Pros:

Good pricing. Very customisable. Nice layout and easy to use. Can quickly get up to speed with all the features.

Cons:

Not available as an app for when out of the office, other than that all was good and no other cons to list.

BusinessEzee Response

5 years ago

Sorry for the delay in responding and thank you for the kind review, also the Mobile application is now available, kindly contact our support team they will assist you with the application, thanks!