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About Jira

Jira is the #1 project management tool teams use to plan, track, and manage any kind of work

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Pros:

It’s ease of use to set up different help desks or ticket requests was fairly easy. Each help desk can be unique to the department it serves.

Cons:

It can be costly and there are nasty sides on the licensing. For example, you can't use plugins for a limited number of users, and only pay for that the number of users.

Jira ratings

Average score

Ease of Use
4.1
Customer Service
4.2
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.3/ 10

Jira has an overall rating of 4.4 out 5 stars based on 15,119 user reviews on Capterra.

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Antoine
Antoine
Testing project manager in Germany
Verified LinkedIn User
Airlines/Aviation, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

JIRA in startup environment

4.0 last month New

Comments: Iqö using JIRA on a daily basis with all the teams. It is allowing us to see the workload of shared resources like technicians, software, design etc. that we have in between different teams and that are more difficult to handle in term of resource management. It is also allowing us to show the plan and the next steps of our company in it as much as handle the progress of our program. We also try to handle the problems in it like ITticket probleö or progrqö probleö to be solved coming from our team.

Pros:

It is a really easy tool, you can understand it quickly and most of the features can be handled very quickly without any major training, I would say that even by yourself with a bit of time of discovery, you can almost find everything needed. And this is a really interesting tool in the agile environment and as a team working tool.

Cons:

We need to have a clear direction and a bit of rigor if we want this tool to be powerful, things can become quickly useless if everyone does whatever they want in it. Maybe the KPI side of this tool is a bit more complicated and sometimes too difficult to handle properly.

Victoria
Marketing Specialist in Canada
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

From Simply to Complex, Jira have You Covered.

4.0 last month New

Comments: So far, I've enjoyed using Jira. It allows us to plan, execute, and monitor all life cycles. Each team can build their dashboards as complexly as needed according to each team's needs, so you can use it on both the basics and more complex ends. Once implemented, productivity will increase.

Pros:

Jira is a highly customizable tool (I personally customize my dashboards a lot) and an intuitive platform to use and manage. It can easily be integrated with existing systems and boosts collaboration and automation of tasks. Reliable and secure to the environment as well.

Cons:

The learning curve could be quite complex if you are new to this kind of more robust-end system.

Anonymous reviewer
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good enough for if you're already using Atlassian, but otherwise - no

3.0 4 months ago

Comments: If you're in the Atlassian ecosystem, it's convenient to use. If you're not, and looking for a project management tool - there are many other options that are likely better for the price. Purchasing Jira separately to me only makes sense for small businesses with less than 10 users on it's lowest plan.

Pros:

I was on an Enterprise plan via Atlassian, and didn't have the highest expectations for Jira - but I learned to love it. The UI isn't the greatest, but it's not bad for the price. Functionality-wise it's not far off from an Asana in terms of tagging and timelines. I like how they took from Confluence's UI to in the boards to help visualize tasks better.

Cons:

It's just not enjoyable to use, and your project management tool is something you need to enjoy using everyday. I think it's the UI. It feels cold. Everything is easy to use because it's natural UI, but it's not fun to use and my team agrees.

Vicky
HR Systems and Reporting Manager in UK
Publishing, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Jira Service Desk Management for HR

5.0 4 months ago

Comments: Very positive implementing and using Jira Service Desk Management as a Case Management and Queries Inbox solution. Quick implementation and adaptive enough to allow for continuous development and improvements to our workflows. With technical resource within the HR function, little to no IT support was required to build or roll out the platform.

Pros:

Jira (Service Desk Management) is incredibly durable and customisable. The system can be designed around internal processes and workflows in order to produce a platform bespoke to requirements. It also integrates very well with a large range of other platforms and services.

Cons:

Some of the build and design can be tricky and on occasion due to confusing navigation of the administrative menus and options, especially if your HR function lacks a technical resource or support from IT function.

Sara
Health Coach in Germany
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Undisputedly fast and Reliable Tool for Project Management and Service Desk Support.

5.0 2 months ago

Comments: Provide powerful workflow customization features .Easy access on both iOS and Android devices.Seamless integrate with other apps amaze.

Pros:

I really love how Jira is easy friendly, easy to learn how to navigate through the program.Fantastic dashboards thats makes customization easy and fit every specific need.Nice mobile functionality. More secure.Greatly support kanban boards .

Cons:

The support and services are amazing since day one ,I have nothing against to say

Mary
Manager in US
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Program Management made easy

5.0 3 weeks ago New

Pros:

I love this tool. It is working well, so easy to use and learn

Cons:

It is working well, I do not have any issues using it.

Dennis
Account Manager in US
Chemicals, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Mastering Agile Workflows with Jira

5.0 2 months ago

Pros:

I like how it enables precise filtering and tracking of tasks using detailed queries via the Jira query language. The built-in Scrum and Kanban boards are invaluable for planning sprints and managing backlogs.

Cons:

Jira may experience occasional lapses in performance and lags when managing large projects with numerous users, tasks, and workflows.

Joseph
Supervisor in US
Human Resources (HR) Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Jira deserves 5 stars!

5.0 last month New

Pros:

It is so easy to learn and use. The customer support always respond on time.

Cons:

Since I started using Jira, I have never experienced any issues.

Torlock
Head of Marketing and Development in UK
Computer Hardware, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

JIRA is second to none when it comes to team task tracking

4.0 2 weeks ago New

Comments: Over JIRA is a great way to work collaboratively using an agile approach with a team of people. We use it more so now post COVID and it really helps when people are WFH. Only wish the setup was more intuitive but once implemented its a breeze.

Pros:

Good at task management within an agile team

Cons:

Setup can be complex and pricing could be better

Annette
Designer in Germany
Design, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good for simple task management

4.0 4 weeks ago New

Comments: I'm part of a tech team but I don't need to set up complicated workflows or manage multiple boards. I use Jira in a simple way, like updating status, commenting, and moving tickets. It's simple to use and I don't have any issues with usability.

Pros:

It's easy to use and pretty intuitive for simple task management. Things like changing status, closing tickets, and commenting can be done really easily.

Cons:

Where setting up a workflow or creating a new ticket there are too many options. It can feel over complicated.

Giulio
CTO, Dev Team Leader in Italy
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A fundamental tool for ticket management.

5.0 4 months ago

Comments: We had two experiences with Jira: one in early 2014, one in 2020.
The first one was a bit painful as it was setup by an external expert who didn't have a clear vision of our company's workflow.
Meanwhile Jira changed and evolved and in 2020 we were able to set up everything on our own matching our own workflows. We've been working on in it continuosly updating it as our company grow.

Pros:

One of the most complete time tracking and ticket management tools. Provides the tools to build in-depth flows that fit your own workflow and adapt it to your own changes.

Cons:

It requires some pre-setup thinking and adjustment to properly match your workflow. It doesn't handle multiple assignees to tasks out of the box.

Nicholas
Web developer, IT Manager in Switzerland
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The project management tool for anything & everything

5.0 5 months ago

Comments: To me, Jira has a very intuitive user interface and can be used pretty much for everything that could be a project. I also like that "everything is an issue" setup.

Pros:

Jira is the perfect project management tool for me. It has very much customization options for projects to perfectly match what I want to achieve. I like the different project types and the templates, they are useful to just get started. It also integrates perfectly in Confluence and other Atlassian products.

Cons:

The Web interface is a bit slow, especially when navigation much through different tasks. Although the mobile app is super clean, there are some missing features overall.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Improves productivity, but misses a few basic features to make it even better

4.0 7 months ago

Comments: Overall, my experience is very positive. There are minor issues and things you have to work around, depending on the use case. I worked with Jira both as a user and an admin. There were minor issues affecting productivity with both, but it's definitely net-positive even for a smaller team of 2-3 devs.

Pros:

The standout features are the high level of customisability and the development integrations. I was able to set up automations based on our pipelines. We used Bitbucket from Atlassian as a version control system, so the integrations worked even better. I like that the platform is fairly friendly for smaller dev teams, too. While some features are price-locked behind higher tier plans, it's doable for small teams with lower budget, too. When you need extensions, that's also manageable because most of them are free or cheap under 10 users.

Cons:

I had two major problems. First on is that automations are very limited in executions on the lower tier plans. Actions like "assign on transition" should be a basic thing that's included in all plans, unlimited. Assigning tasks to the right person at the right time is crucial for lean operations. Second is that project duplication doesn't work very well. You lose some of the issue schemes, workflows, etc. At the same time, every time you create a new project, Jira creates new schemes/workflows for it - even if you use the same ones for all of your projects. That creates clutter, and to my knowledge it was impossible to set up a project template in Jira cloud. Other than that, at times, the interface can encounter bugs. That's understandable with the complexity of the product, but it's still annoying.

Zack
Public Relations Specialist in US
Computer Games, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Tailored for greatness, Jira is a phenomenal tool for managing project tasks.

5.0 3 months ago

Comments: We are using Jira to run and manage our projects and our experience with the product has been a favourable one. It allows us to join our efforts and skills in one collaborative space and work together on our projects. Also, Jira allow us to plan efficiently for our projects and constantly monitor our project tasks to ensure things are heading the right direction. We have seen huge improvement on the time we take to complete our projects since we started using Jira.

Pros:

Jira provide our team with the most efficient task planning tools that help us to organize our projects and align our work with our objectives. It has amazing dashboards that provide us with a real time view of the status of tasks making it easy to track our projects progress. Jira reporting tools help us generate detailed insights that assist us to evaluate the performance of our projects. It also has task tracking functions that allows us to keep up with our work progress. Jira has collaboration tools which allow us to connect easily and work together on our projects.

Cons:

Jira has been incredible to us and it has nothing that does not fit our needs. We have not experienced any challenges using it.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

E2E With Jira

5.0 3 months ago

Comments: My overall experience with Jira has been awesome. I used Jira in multiple projects and I prefer Jira over the other similar tools available in the market. The APIs from Jira offer a great flexibility to integrate with automation code. I will recommend Jira to manage and plan your work.

Pros:

Jira offers a lot of great features specially the end to end application life cycle management. Integration with test case management tools like ATM, Xray, Zephyr offer a great flexibility and options to manage test cases, execution and planning. I liked the Dashboard widget options and ease to create custom queries with Jira. The charts and trend give a lot of good insight into the project.

Cons:

I worked on many other tools similar to Jira but Jira is the best tool I liked. I don't find anything which I don't like about Jira. However, there were few times when I had to do some workaround to create the test execution reports but that's not a concern.

Kishan
Kishan
Data Scientist in India
Verified LinkedIn User
Transportation/Trucking/Railroad, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Jira simplifies project management for teams.

5.0 6 months ago

Comments: On my own, I like Jira extensive issue tracking system. It lets me write thorough tickets that catch everything and hold my team accountable. I have not encountered many options with the ability to adapt processes to our project.

Pros:

Jira stands out because it can be customized to almost any project management methodology. This has greatly helped my team's particular process needs. These are better than most reporting solutions I've used. I schedule sprints using their more detailed project statuses, velocity charts, and burn down metrics.

Cons:

Though improved, the user experience still feels strange and slow, which bothers me when working.

Renata
Senior Digital Designer in Australia
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Project and product management in one place

4.0 3 months ago

Comments: Jira is an excellent tool to manage agile projects, manage team's tasks, test and log bugs etc.

Pros:

Easy project management, allows collaboration, sprint management, issue tracking and reporting

Cons:

When moving one ticket to another project, we sometimes love some data that was available in custom fields, such as acceptance criteria. This can be found in history, but to re-add you need to reformat etc.

Samuel
General Manager and Head of Operations in UK
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Jira: Robust, Iconic & Full-featured PPM

5.0 6 months ago

Pros:

Manual workflow tends to consume a lot of time and is highly expensive to use in business processes. Jira is the main tool which I use to automate workloads such as task and project management.

Cons:

The errors which I was experiencing last year are no more since the vendor success team eradicated them early this year.

Rowson
Customer Success Manager in India
Information Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Comprehensive Review: Jira – The Powerhouse for Project Management

5.0 5 months ago

Comments: Actually, experience with Jira is just great because it really supports powerful project management tools, flexible workflows, and the integration of other ascribed tools such as Slack or Confluence. Nonetheless, it is hard to cover its depth even for a single user, much less for new users; however, Jira is useful for projects of larger scale and cross-team collaboration.

Pros:

Jira's versatility, customizable workflows, visibility, integrations, automation, and Agile support.

Cons:

Jira's steep learning curve, and occasional slow, cluttered interface for beginners.

Suman
Suman
Software Engineer in Canada
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Powerful Project Management Tool.

5.0 6 months ago

Comments: Jira has proven to be an effective solution for managing software development projects, facilitating better teamwork and task streamlining. It does, however, take some time and effort to completely understand all of its functions, but once configured, productivity will be increased.

Pros:

Jira has great project tracking and management features and is quite customizable. The agile boards make work management and sprint tracking easy, and the interaction with other programs like Confluence and Bitbucket is flawless. In addition to that, we can design intricate workflows that are particular to the needs of the company.

Cons:

Particularly for new users, the learning curve can be quite hard. Because there are so many features and options accessible, the UI might occasionally feel overwhelming and take time to get familiar with. Furthermore, the cost may be prohibitive for startups or smaller teams.

Mary
Technical Project Manager in US
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Jira is AWESOME!!!

5.0 5 months ago

Comments: It’s a pleasure to use this tool and I get excited when I see companies using it because it I understand the efficiency it creates internally for teams.

Pros:

The collaboration and transparency the tool creates inter-departmentally and cross functionally between companies is phenomenal.

Cons:

Would love a way to request permissions within the product. I currently need to reach out to parties outside of the platform via email when I don’t have permissions to certain documents or boards, or want to be a watcher on a ticket. It would be nice if there was an ask for permission button within the browser.

Alfiya Ashfaque
Software Engineer - Q in India
Computer & Network Security, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Track, collaborate, integrate CI/CD platforms in an agile environment using Jira

5.0 2 months ago

Comments: I have been using it for 4 years in a row now and the experience has been immersive. It is the first thing I use while beginning my day at work. I track the tasks at hand and begin working with higher priority items. It is simpler to use over a period of time and easily checkout branches in github using the commands specified in the Jira UI. I am a current user of Jira and it has improved a lot over years and it is just the way I want my agile project to be tracked, collaborate on a team level and achieve milestones

Pros:

I like the concept of agile sprint management which Jira is designed for. I like the way tasks are arranged on the Jira task board. It has a way of defining sprint points for each task which helps enables the team and stakeholders to identify the resource consumption and time taken to deliver the story. It also enables me to track the progress of my own tasks on an individual level and collaborate on a team level. It comes with integration with CI/CD tools like github as well

Cons:

The linking of tasks to current sprint can be more simpler. Also initial learning of this platform takes some time if you are from a non technical background. The UI has scope of improvement, can be more modular

Alan
Technical Lead in Canada
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Jira FTW!!

5.0 6 months ago

Comments: Overall, I am very satisfied. It is the most useful tool in the Atlassian suite for my needs.

Pros:

Jira is user-friendly and also it can be as deep and customizable as need be. It is the backbone of my business for ticketing, collaborating and troubleshooting across all environments.

Cons:

If I really have to mention cons, I would say more customizable themes. Other than that, it does the job.

Vinu Prasad
Data Scientist in US
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Jira: Powerful tool for issue tracking and Project management

5.0 7 months ago

Comments: My overall experience has been very pleasant using Jira. It has been a software I use daily for the last 10 years now.

Pros:

Some of the features that I love about using Jira are Customizable Workflows, Integration capabilities with third-party softwares like slack and the reporting features

Cons:

Not a lot of cons but I have noticed that some of the first time users have a little hard time using it

Eric
SR Salesforce Administrator in US
Banking, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Jira is a great team communication tool once it's set up correctly

4.0 7 months ago

Comments: It's a great tool once the customization has been worked out to suit the business and team needs. Management had to get involved to make using this tool a requirement. Users hate change.

Pros:

Dashboard representation. Once the customization has been set up, the maintenance of stories and moving them through the stages is easy.

Cons:

Takes a while to set up and customize to get the Project stages correct. Not intuitive.