BuildBook Reviews

Great product, works great, easy to navigate- almost too simple.

Comments: I met the [sensitive content hidden] of Buildbook at IBS and was very impressed with him and with the program he helped create. Overall very positive. Customer service is great and it works!

Pros:

I love the ease of use for my employees and clients. Very positive feedback from clients, employees and my office manager. They can navigate the program much easier than CoCon/Buildbook. This is huge, I was getting negative feedback from clients about CoCon's complexity. Buildbook is very very simple to navigate and the app works great, very easy to see what we need.

Cons:

On the back end, I would love just more customization, options, and abilities to see more information. Seeing job profitability and syncing w/ Quickbooks to see actuals vs. quoted would be helpful. We don't have time or capacity to enter each line item cost so we are missing that information. It just almost seems too simple and not enough complexity on the back end. I want more options w/ quotes and w/ the Gannt chart creation. Having pictures and files transfer from "opportunity" to "projects" would be very very helpful! Please make this change! I'm concerned if Buildbook will be able to grow with my business. As I grow my business I want to be sure Buildbook grows with us and brings more functionality to the back end. Don't change the client facing side, just the backend!

Great Market Fit, But Need to Counter-Balance Cost-Plus Construction

Comments: I enjoy it as a tool for promoting a greater customer experience. I don't know how much I would say that it helps me run my construction business at this point.

Pros:

The market distinctive for my business is this software and my design process. This program achieves my goal of promoting high-level visibility between me and the client while allowing me to have a project management system that is efficient and clean.

Cons:

As mentioned before, the product feels like it's been built so heavily around the customer experience that it's weak on the project execution features. More specifically the financial management and scheduling side of the project. In regards to the former, the financial management system is almost entirely communicative. But it doesn't actually serve me in any significant ways of managing my financials. The scheduling system is clunky. I don't know if this is a feature but I hope that you guys will allow for a microsoft project integration as I will have to explore other products to schedule construction as Buildbook's system takes way too long.

Initial thoughts

Comments: Good. The people seem great. I do believe they will work the issues and help to create product that is in tune with the current market needs.

Pros:

When I first looked into it I was happy to have a product that was easy for tracking leads and providing a project tool for our employees

Cons:

The inability to turn a won lead into a project. It’s redundant to have to take the notes from the lead and redo them once a project is won.

Just what we needed!

Comments: The biggest problem we have had with our company is always not knowing what jobs are going on and what are we doing such days. BuildBook has helped utilize their features to make sure everyone is aware and on the same page!

Pros:

I love the tasks functions and the start and end dates you can implement. This helps show the entire team what needs to be done and how much time we have to do the scope.

Cons:

I would like to see more financial functions. Such as invoicing and AR reports

Great startup with lots of potential

Pros:

The price and value for money is the best I've seen. The user experience is clean, simple and easy to navigate.

Cons:

There are a lot of features lacking and some feel like very obvious oversights such as not being able to see profit margin % from a project's financials.

Build Book vs the others

Comments: Build Book is helping us to stay organized so everyone has access to the information they need at the time they need it.

Pros:

Build Book works great and we've already seen it help our business in keeping us on task so that the most important things get done on time and not fall through the cracks. I like Build Book's pricing and ease of use most of all.

Cons:

I wish there was employee time tracking and a way for customers to pay through Build Book. That would help a lot in making double entries in both Build Book and Quick Books. I know there will always be some double entry, but this would eliminate over half of it.

Buildbook is the Answer

Comments: Buildbook helped me achieve what I was looking for, in that I was using several different softwares and wanted to consolidate them into one. I get that with Buildbook, and it makes it easy to simultaneously setup task management and scheduling.

Pros:

The interface is extremely fluid and natural to use. The potential for what Buildbook has to offer is very high.

Cons:

I would like it if they offered a desktop native app vs strictly a browser based option.

Home remodeler

Comments: I've researched Buildbook since they started out with a different company.With the company that I've been with for the last 2+ years we worked with 4-5 different types of software which was cumbersome and not efficient. not to mention having no access to a specific software if they had a bug. With Buildbook we have everything we need within reach in the office or on location.The chat feature to be able to talk with the team as well as with the clients and to document things is a nice huge feature.

Pros:

Ease of use, visibility and accessibility for non-tech workers.Software encompasses almost everything needed for our daily operations, it eliminated using 4-5 different types of software.

Cons:

We wish there were more (enhanced) CRM type of features

Build a Book Review

Comments: like I said, I love how you can put all the selections in I place.

Pros:

I love how intuitive the Program is. I also enjoy the interaction with clients and how we can easily communicate with the clients.

Cons:

I would like the organization to be a little better. Maybe you could add a filter that could sort the catagories in alphabetical order.

Feed back

Comments: Great so far

Pros:

Build book is very easy to use and navigate

Cons:

cost section should have more functionality to it

Kitchen Remodeler

Pros:

Easy to use and great for dealing with clients.

Cons:

Needs a calendar for clients and users to make appointments.

Great product and great people

Comments: My overall experience with BuildBook has been dreamy. Seriously. When tasked to "find us a software", I tried the big names first. I think those actually made me appreciate BuildBook more. I don't need their frills and extras. I just need something the folks in the field can find information on and move on with their days. And the best part is that people respond to me when I email with a question, concern or even suggestion. Like I said, dreamy!

Pros:

I love that we, as users, are listened to and even have a hand in growing the product. It's the next best thing to building from scratch. BuildBook is clean, not complicated, attractive and functional. It doesn't have a bunch of stuff I'm paying for but don't actually use!

Cons:

I wish I had found BuildBook sooner! It would have saved money and headache trying to decipher more complicated systems. I don't need complicated; I just need functional. Estimating can't come soon enough though!

exactly what we were looking for

Comments: We are very happy with this product

Pros:

As a custom home builder, we were looking for a product that would ease communication and streamline all necessary information between builder, client, and vendors. This software has met all of those needs easily. Every time we use it with a client, we're impressed with it's functionality and ease of use. The budget information has become our favorite tool, as it keeps everyone aware of dollars throughout the entire process.

Cons:

It's still being adjusted and fine tuned, so some of the functionality is still being worked out.

Fantastic project tracking tool

Comments: The whole idea of this app is being able to improve communication between team members and our customers. Being able to see the multiple projects, see its status, communicate solutions, and answer customer’s questions. The idea extends to the team that created the app, the team at Buildbook. If there’s one thing I can say about them, its that they have excellent communication and customer service!

Pros:

Being able to see progress on every project, and directly communicate and comment on individual project posts along with the home owner/customer

Cons:

Still a few bugs here and there. One of the more consistent bugs is our team will run into problems uploading photos. But the Buildbook team is so responsive and prompt to address our feedback and squash those bugs. Even our feedback regarding certain requests to improve the user interface gets addressed!

Great addition to any construction company

Comments: Good, still learning

Pros:

the open communication between the office, field and customer is awesome! less critical issues missed with this and great for field to go back in and find what they need to know. just wish we had workers more open to using build book. Its hard to get older people to try new things and learn new things.

Cons:

No summary page for the total expenses. this makes the build process easy to watch and see where they are over allowance and under as the project moves forward. that way they are not "blind sided" at the end of the build with a huge overage on allowances.

Great tool for our growing small business!

Comments: The overall experience with BuildBook has been great. The sales process was low pressure and informative. Onboarding was a breeze and the staff was so helpful and patient helping us apply and configure the software to best suit our individual business needs. Customer service has been amazing. Super fast responsive times and helpful feedback. All in all while there's always feature enhancements that we'd love to see, BuildBook has been a great addition to our team!

Pros:

The ability to quickly establish a project schedule, assign task owners, store project documentation and efficiently communicate as a team has presented a tremendous improvement to our operation.

Cons:

The scheduling feature could definitely be improved by the ability to set durations along with the ability to link tasks across phases. The budget feature isn't quite as robust as we'd like to use it for so an integration with google sheets would be great. Within the selections feature, the ability to rename an existing room would save a lot of time in transposing a project from a template to a new build.

Build book has transformed our client relationships

Comments: Customer service is always fantastic! Our clients are appreciative of the software and it seems to make our projects that much smoother.

Pros:

I really like that all our communications with each client is in one place. No more sorting through emails or texts.

Cons:

It took a little while to get used to the way you needed to upload documents.

Does the basic things really well

Pros:

This is an easy to learn, easy to use software. It does project tracking/time schedule, contacts, project management really well. Customer service has been excellent. Well worth the low price compared to others.

Cons:

I doesn't integrate with a Google calendar. Some of the client facing things are things we would not want to have so we don't use that aspect yet.

A great idea that has a few kinks

Comments: A solid "B-" with the potential to be an "A" experience with some UX work and some platform thought. Keep working on it, because I think it could be a really great app/tool!

Pros:

Terrific way for homeowners and contractors to share information on projects, ask questions and generally collect all documents, photos, and all documents in one place, taking it out of email and creating a shared space to use throughout the project.

Cons:

It feels like there are still some bugs to work out.... - can't access it on my computer at work (only though my phone (Android) and iPad) - logs me out all the time forcing me to enter my email and password every time I access the app - sometimes couldn't see videos on my Android phone, but could see them on my iPad - the UX is a bit clunky, taking me multiple clicks to get to new additions or comments

Excited to get started!

Comments: They've been extremely helpful!

Pros:

I really like the ability to track progress through the daily log!

Cons:

It's hard changing how we've been doing things for years, but we know that in the end this will make us better!

Affordable and user friendly

Pros:

Affordable for our small growing company

Cons:

I’d like to have my customer be able to submit selections

Good program for project management

Pros:

I like the management aspect, scheduling. The estimate is also easy to use. I like it so far. There is a lot of features I'm not using right now so still have a lot to learn

Cons:

I don't like that when you add the payment schedule it changes the order of how you input it. I also which it would be a way to do invoicing directly but I heard it's coming.

First month review

Comments: This has been a very easy process to set up our schedules and processed. We love it so far and so do our installers and clines.

Pros:

The option to communicate with the client and the team.

Cons:

that when you set up a template and set the number of days needed for a phase that it uses weekends in the days. Since we don't work weekend we have to adjust the days .. makes is a little hard to schedule.

It’s all about the details

Comments: Overall I like the software it makes it easy to track progress

Pros:

Overall what I like most is the ability to log details and the that everyone on the team can review those details daily

Cons:

The only thing that I do not like about the software is about 80% of the time it takes several minutes or even hours to upload and sometimes it will just drop out and not upload anything at all and I will have to reload pictures and details multiple times

BuildBook is amazing!

Pros:

This app assists in streamlining daily tasky and information with our team.

Cons:

It is not really applicable at this time.