--- description: Get detailed information about HelpDesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.co.il/software/185973/helpdesk Page: 1 / 8\ Next: [Next page](https://www.capterra.co.il/software/185973/helpdesk?page=2) > HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpDesk? From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM Software - CSAT Survey Structure - Call Center Management - Collaboration Tools - Complaint Monitoring - Content Management System (CMS) Software - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard Software - Data Security - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking Software - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - NPS Survey Structure - Personalization and Behavioral Targeting Software - Prioritization - Process/Workflow Automation - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management Software ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.il/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.il/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.il/directory/30675/issue-tracking/software) - [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.il/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.capterra.co.il/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Great product" — 5.0/5 > **Simon** | *20 October 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, graphics, best product in the field, team collaboration, improving my role, easy to integrate, > > **Cons**: although I was not directly involved, implementation, comparison with competiros, averall experience was very good. > > averall experience was very good. I would definitiely suggest your service to other colleagues working in other companies ----- ### "A little expensive but very useful\!" — 5.0/5 > **Shawn** | *10 February 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I like the automations .They help me to close the tickets that I have forgotten about when the customer does not respond after "x" amount of time. > > **Cons**: I wish it was a little cheaper to add a second team member. > > Overall it has been very useful and I would recommend it to those who need a good ticket service. ----- ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 August 2024* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: I do like the ease of functionality. It is pretty straight forward to use. > > **Cons**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *12 March 2026* | Aviation & Aerospace | Recommendation rating: 10.0/10 > > **Pros**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **Cons**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- ### "Scam company" — 1.0/5 > **Neel** | *18 March 2026* | Computer Games | Recommendation rating: 0.0/10 > > **Pros**: Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app > > **Cons**: There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke > > Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.il/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data