---
description: Get detailed information about Raiseaticket usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
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title: Raiseaticket Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Raiseaticket](/software/182383/raiseaticket)

# Raiseaticket

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> Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
> 
> Verdict: Rated **4.7/5** by 46 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Raiseaticket?

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 46 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.4/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Fonicom
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Completely free to use. Up to 12,000 tickets per year.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Malta

## Features

- Alerts/Escalation
- Automated Routing
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Help Desk & Ticketing Software](https://www.capterra.co.il/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.co.il/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Perfect for my application" — 5.0/5

> **Daniel** | *17 March 2025* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: It contained all the functions contained in a standard commercial ticketing system.  It was also so easy to use that I didn't have to spend extra time teaching my students how to use the product.  It's all very intuitive and turnkey.
> 
> **Cons**: I didn't find anything negative or lacking.
> 
> I am an IT Instructor at a community college with decades of experience in the corporate world.   Some years ago, I was tasked to research, select, and use a ticketing system for my organization so I know a thing or two about what's out there.   I am currently teaching a course called Tech Support Functions and hands-on experience using a ticketing system is a crucial component in this course.  After reviewing several ticketing platforms, I decided to use Raiseaticket in my class because it is rich in all of the features one would expect from a top-tier ticketing system.   I also found the interface to be intuitive and extremely easy to set up and use.   I required no FAQ's or operator's manual to do everything I wanted to do.   For students new to ticketing applications, I wanted my students to experience a feature-rich platform that wouldn't have a steep learning curve.   Raiseaticket was the perfect choice for my application.

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### "Aadhaar Whole" — 5.0/5

> **Rajeev** | *8 November 2024* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: Its very user friendly and coinvent.  Groups are very useful to bifurcate tickets.
> 
> **Cons**: Dashboard is very presentable and always get ticket email on time.
> 
> Experience is very good. We are using from last 2 years and working fine.

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### "This tool is not just for support tracking\!" — 4.0/5

> **Carlos Eduardo** | *26 September 2023* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: We use Raiseaticket to keep track of our entire operation, letting customers create requirements, but also creating our own tasks organized by groups. There is no learning curve, it is very easy to use and people start managing it entirely in less than a week of self learning.
> 
> **Cons**: When an user raise a ticket, it does not assign to the group where this user belongs.
> 
> This platform is a very important part of my business.

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### "Raiseaticket Review" — 3.0/5

> **Michael** | *29 November 2021* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Ease of deployment and setup , the administration of the system is quite simple , user adoption is also seamless.
> 
> **Cons**: Customization of reports need to be improved , the user interface also needs to be appealing
> 
> Average

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### "Good thing about raise a ticket portal" — 5.0/5

> **VinayKumar** | *25 November 2021* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: I implemented this ticketing portal in my company. It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise. Which we were using previously. Due to some server or network error it portal goes down. It more user friendly user can log a ticket from anywhere and from any source of medium (Mobile, PC, Laptop or by mailing).No downtime its available 24 \* 7 and 365 days. Its stands with world best MNC IT ticketing software.
> 
> **Cons**: 1.Quota should be raised for free by sending a support request up to a maximum of 500 tickets per month.
2.Quota the number of agents can be raised for free by sending a support request requesting as such should be increased to minimum 50.
3.Exporting of Data should be automatic and it should be done every month and should be sent to Administrator mail automatically.

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## Links

- [View on Capterra](https://www.capterra.co.il/software/182383/raiseaticket)

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| en-AU | <https://www.capterra.com.au/software/182383/raiseaticket> |
| en-CA | <https://www.capterra.ca/software/182383/raiseaticket> |
| en-GB | <https://www.capterra.co.uk/software/182383/raiseaticket> |
| en-IE | <https://www.capterra.ie/software/182383/raiseaticket> |
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