--- description: Get detailed information about Viber usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.co.il/software/180348/viber Page: 1 / 164\ Next: [Next page](https://www.capterra.co.il/software/180348/viber?page=2) > Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. > > Verdict: Rated **4.4/5** by 4058 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Viber? On-premise customer engagement \& communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4058 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Viber Media ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: The application is available for free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Luxembourg ## Features - Communication Management - Customer History - Feedback Management - Interaction Tracking - Live Chat Software - Multi-Channel Communication - Personalization and Behavioral Targeting Software - Reporting/Analytics ## Integrations (2 total) - Telegram - WhatsApp ## Support Options - Chat ## Category - [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.co.il/directory/31002/customer-communications-management/software) ## Alternatives 1. [WhatsApp](https://www.capterra.co.il/software/180345/whatsapp) — 4.7/5 (16297 reviews) 2. [Text Request](https://www.capterra.co.il/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Telegram](https://www.capterra.co.il/software/180347/telegram) — 4.7/5 (6406 reviews) 4. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *16 April 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: it is free application for all user, group and other small business use > > **Cons**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Essential app for business with proper sequrity" — 5.0/5 > **Mahmudul islam** | *19 September 2024* | Civil Engineering | Recommendation rating: 9.0/10 > > **Pros**: For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum privacy. For considering friends who stays abroad ,normally I use Viber to contact them, it came free for me. Quality of video and audio call most of the time is very good. > > **Cons**: Right now I don't have any complain about it, most of the problem they continuously updating, last time we face bad network during calling, but last couple of month , I didn't experience it. > > As a free communication tools, quality of Viber is very higher than other software. Calling , chatting feature is very updated and easy to use. Besides we feel quality of communication during calls is loud and clear. We can make a group and follow up activities easily in Viber. ----- ### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5 > **Art** | *8 March 2026* | Biotechnology | Recommendation rating: 1.0/10 > > **Pros**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way > > **Cons**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) > > Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones ----- ### "A Secure and Versatile Messaging Experience with Viber" — 5.0/5 > **Vicente** | *20 February 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN. > > **Cons**: What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background. > > Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication. ----- ### "Viber is secure and high quality Video Call" — 5.0/5 > **Myo Min** | *13 November 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Viber is high quality video call to other viber user and very secure. > > **Cons**: If you don't use wifi or you use mobile data, you can cost for high quality video call. > > I have over 5 years experience with viber. ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.co.il/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data