Instore Reviews

"Excellent POS for Bar Based Businesses"

Comments: For the money, its hard to beat Instore as a great POS system for our cigar bar.

Pros: The user interface of Instore is very simple to use. The way it presents categories and then items in those categories allows for fast input of orders for customers. The recently added Tab feature allows us to store credit card numbers without having to hold customers cards for tabs they want to run. The ability to add employee payroll cost, as well as COGS allows you to quickly see what your true profit for the day was after each shift closing.

Cons: The reporting system isn't as robust as I'd like, however the basic reporting does provide you with access to most items. I'd like to see more details around breakdown of sales per hour and day, etc.

"GREAT POS FOR A SMALL SHOP"

Comments: Customer service communication via email is great. Everyone is very accommodating and helpful.

Pros: It has all the features we need for a small cheese/wine/beer shop. Very easy to use, clean and simple user face. We sell cheese so the integrated scale is extremely useful. Not many other POS systems have integrated scale. Instore is always working on updates to improve the POS system. Since we've been using the system, they've added a new feature on sales tax which is quite useful for when we need to file sales tax.

Cons: There are a few features that we would like to have -- I can't easily get a master list of all my inventory, a request would have to be sent to the engineers and it takes a few days to turnaround. Customer service is great through email but not as helpful when we have issues in real time. Normally, can't reach anyone on the phone, would have to leave vmail or email and have someone return your call within 24 hrs.

"Good, not bad for start up"

Comments: I love the rewards.

Pros: It is very easy to create an item. Once created you can easily send it right to the pos from anywhere. I don’t always have to be at my store to up date.

Cons: There is not a very good inventory system. Or maybe it is just difficult to understand. I find myself guessing what I need because the system doesn’t let me track it.

"So Happy in Austin"

Comments: Support is great and I’m so happy I chose instore for our first shop!

Pros: Ease of use, detail of reports, reward system is loved by most, hold orders are very convenient and the overall look!

Cons: That there is no FINAL screen after the customer signs or pays . . . Something to say, “Thank you! See you tomorrow”
Customers are often confused and say, “am I done?” When it jumps to the next order screen

"Does Pretty Good"

Comments: I like the Instore product it is easy to use, they are constantly updating it with new features, and I like the metrics it measures. However, I am afraid my business might be a bit too busy for it to keep up with.

Pros: The overall product is very clean and intuitive. It was easy to program and is easy for my employees to learn how to use.

Cons: I have a small soda fountain and when we get busy during peak hours, the system will occasionally lag. This can be very frustrating when we have a line out the door and need to pick up the pace.

"Very user friendly"

Pros: Hand held are a great way to get orders quick and pay at the table.You can also use it off site for banquets.

Cons: You can’t ring in or split tickets by seat numbers. The printer looses communication with the iPad one or twice a week

"Perfect for Car Wash"

Pros: The product was easy to use and they were very helpful. Had everything I needed for the car wash, even let me have add on's

"Great POS program"

Comments: At times when updates have occurred some information has been lost or repositioned

Pros: Its'simicity yet able to handle just about everything. Easy to make adjustments when necessary and communication with tech support is fast!

Cons: The lack of control we have over the rewards program, points, etc. I want to be able to handle customer issues immediately

"Perfect for our shop"

Pros: The Instore team is responsive to our needs and problems. Many times when I have had an issue, I have called to find them in the final stages of an update to resolve that very problem. They have a robust system that is very easy to use for our coffee shop. Menu updates are simple and can be pushed out immediately. Employee timesheets are kept automatically. They are worth every penny of our subscription, and I especially appreciate the use of third party hardware. We saved literally thousands of dollars in hardware alone. Bottom line: Instore is clean, easy to operate, easy to update, and simple. It's one less thing to consume my very limited time.

Cons: Some of the finer points of the software are a little clunky, such as item modifier management, and some of the backend is less user-friendly than desired. But again, I've been informed that a major backend overhaul is in the works to address these very issues. As far as complaints about the Vendor themselves, I have none!

"It's good to start"

Comments: It needs to be easier to add inventory. Ounces, containers etc.

Pros: It's easy to train employees on and easy to navigate. I like that I can see the daily reports on my phone.

Cons: My accountant doesn't like the profit and loss report at all. He said it's not a true profit and loss report.

"Like it but don’t love it"

Pros: Reports are good and what I can see remotely with regards to sales

Cons: Grayscale, not really user friendliness

"InStore : not a great pos"

Pros: The monthly fee is reasonable, less than it’s competition. Other than that, I don’t really see too many pros.

Cons: None of the data I want is easy to access, if even possible at all. Customer data is limited, such as access to emails. Daily, monthly and annual data is hard to talley. This is not a good choice for a busy restaurant.

"A good product that can be great with a few small tweaks"

Pros: Back-end reporting is intuitive and extremely helpful when submitting sales tax numbers quarterly. The checkout and payment process is easy to learn and simple as is time tracking for employee shifts.

Cons: Using signing up people for rewards could be easier and faster. It would be nice if the most popular items migrated to the tops of the categories automatically.

"Excellent customer service!"

Pros: Employees were very nice, prompt and knowledgeable about their products.
It was very easy to understand the online presentation and make a choice for purchase.

Cons: So far I am 100% happy with the product and customer service. The equipment came nicely packet and was all brand new, and the employees have been helpful and friendly every time we speak!

"Hardships with InStore"

Pros: There's not much I like about Instore.

Cons: There are all kinds of glitches with the software in addition to simple common functions not included that make using this product difficult and provide a less satisfying customer experience, which in turn affects sales, repeat business, and tips for the staff.

"My experience with Instore is overall favorable, but not without some frustrations"

Comments: THANKS FOR ADDING TABS!!!!!

Pros: I like that usually when I call for assistance, I get a response within an hour. I also appreciate the ease of adjusting items through the back end of things. The ability to control tax on each item has also been vital to being able to use the system for my business.

Cons: The system isn't as intuitive as it could be. I'd also like to see more specifics in terms of back end reporting.

"Easy, Intuitive - iPad Based POS Application for Restaurants and Retail"

Comments: The folks behind this software know what they do well and understand their limitations. They do not "over sell" and provide great support.

Pros: Very Easy to Learn!
Great Reporting!
Great Customer Service!
They have a nice size install base with "real world reference cases".

Cons: Not ready for Multi-Unit use quite yet but close. Would like to see a Kitchen Video Display solution for restaurants.

"Ease of use and great customer service!"

Pros: The ability to see your companies daily and monthly sales. Customer service is great and they respond quickly when problems arise.

Cons: Have not been able to figure out how to assign a cashier to each register transaction. This is something that is needed to track cash loss prevention.

"Competitive"

Comments: Overall great system. Just need better communication with in store reps.

Pros: Price and full control of menu everything is done in store. No need to contact anyone or call unless it’s really bad

Cons: I feel that the Credit card processing is a bit off. I would gave power outages often and also lost lots of money on offline processing.

"Overall the system is fairly easy to use."

Comments: I don’t like the fact that you don’t need to open a shift in order to sell.

Pros: It’s Easy to use. You can take the iPad anywhere. I like having the employee hours on the same system.

Cons: The individual shift reports. I would like more detail on the individual’s shift, not just cash, When there’s more than one shift open on the same date at the same time.

"Instore is Trash"

Comments: Overall experience was horrible.

Pros: There were zero Pros to the software. Never worked properly. A constant headache

Cons: Everything. Software constantly crashed, customer service is horrible. When you leave a message it would sometimes take several hours for them to call back. The reps would always blame my "enviroment" for the software not working. Funny thing is I have a new system that works flawlessly. In the end they were extremely rude and insulting. Glad I switched!

"Beautiful, easy to use, just the right amount of insights"

Pros: The web dashboard is easy to follow and provides just the right amount of information and tools that I need (changing menu and prices, employees, locations).

Cons: A recent update resolved the issues I had. Before, there wasn't an offline mode for processing transactions.

"Instore Review"

Pros: Features are solid, employees are very nice and their customer service was great. Very easy to follow

Cons: There were a lot of glitches with the software that were recently fixed with an update, nothing to complain about

"Needs more features"

Comments: No

Pros: It is easy to use but needs to add more features, such as an ability to hold and sort orders. This is vital for a business that takes orders for a few weeks out.

Cons: The iPad and system together are very glitchy (I don’t know if they sell used iPads) but within six months our system became very hard to work with.

"Instore"

Pros: I like the emails we get about updates & the interface. For the most part it's really easy to use and the FAQ are very helpful.

Cons: It's not always the most intuitive POS system. It took a long time got an update to be created that allowed us to start tabs.