17 years helping Israeli businesses
choose better software
About Jane
Jane is a complete practice management software with a full suite of intuitive features to help you create a thriving practice.
This is much more efficient. Customer support is also excellent and response time is great.
The downside of trying to be a system for everyone means that at some point it might become too difficult to use, or difficult to learn, especially as Jane becomes popular in other countries.
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Filter reviews (393)
Jane in the most clinician friendly patient charting app
Comments: Jane has streamlined our patient note-taking tasks, as well as making our patient appointment booking system more integrated.From the very beginning, when I made first contact with Jane staff I felt that the whole team at Jane cared passionately about what they do.It is not often that you come across a company who don't just say they care about their Clients, but live & breathe their proclaimed ethos. I get the very strong impression that caring about people is who they are.From our experience, at Cornwall Podiatry, we feel the Jane Team care about us. And that care enables us to pass forward that caring attitude in our own professional interactions with our patients.Thank you.
Pros:
We love the customisability of the Jane system. It is by far the most intuitive & feature-rich digital Clinical note taking up we've used. And we've trialed about ten different ones before deciding to move to Jane.It is also the easiest to use when running a busy clinic session. The templates can be custom designed for your own style of note taking, & can be customised on the fly with other templates as you need them.Each clinician can write their own treatment plans as Jane phrases which can be called up quickly with a forward slash & a 3-4 letter code. These phrases mean whole paragraphs of treatment which are regularly used can be inserted into the notes very quickly then edited for the specific patient as necessary.When duplicating a patient daily treatment chart the diagrams/body Charts etc are all duplicated ready to be edited to match that days treatment. Again making recording the patient treatment notes much more quickly than writing it all from scratch each time.Our administrative Staff loved the fact that patient Intake forms & contact data populated all the necessary fields instead of being manually transferred previously.Also the admin staff love the way Jane sends out reminders on Texts & Emails a few days prior to the patient's appointments.
Cons:
One feature which is missing is a seach facility within reports. Plus I'd really love more colours to work with on the body Charts & sketching.
Jane Software Response
11 months ago
Hi, Steve. Oh my gosh, this was such a wonderful review to read, thank you for the kind words. I immediately had to share it with our UK team and it really meant so much to them as they’ve truly enjoyed working with you. Jane seems to be meeting your needs quite well which we’re always pleased to hear, but it’s that feedback is even more golden to us, so please keep it coming. Helping helpers like yourself is our passion, so if there’s anything we can support with or lend an ear for, our inbox is always open. Cheers. -Caitlin on behalf of the Jane Team
Jane…easy but needs a bit of fine tunong
Comments: Overall, this is a good program to use and is easy for new staff to learn.
Pros:
Easy to use and learn. Have been using it and enjoy the functionality.
Cons:
Ability for clients to book appointments on-line is great. But, sometimes, they will book an appointment with multiple providers and then attend only 1 of the appointments. There needs to be a pop-up or something that won’t allow someone to book the same appointment with 2 or 3 providers as this is not fair to take up multiple time slots when other clients are trying to book in as well. I realize this is an issue with only a small percent of clients, but it is an issue that has happened a few times. Would be great if there was some way to alert the client they can only book 1 appointment at a time…or ag least caution them that they are booking the same appointment with multiple providers and this is not recommended.
Jane Software Response
2 months ago
Hi Karen. Thank you for sharing your thoughts about your experience with Jane. We're thrilled to hear you find the software user-friendly and are enjoying its features! But your feedback about the appointment booking process is helpful to hear, we know how frustrating that can be in clinic...seeing so many spots taken up by a few certain patients. It may be worth calling into support to see if there's a solution that could work for you. We'd be happy to chat more about this so feel free to reach out to our team anytime! Thanks again for the review and for choosing Jane - we're grateful to be part of your clinic and day-to-day! -Caitlin, on behalf of Jane
Jane Helped Defraud my Private Practice
Comments: I guess it is disappointing that a client was able to defraud my new therapy business using Jane. And even more disappointing when you look at how this fraud went:1.The client ran a credit card scam stating that the purchased services from companies they went to were fraudulent and got money back for services they used.2.The company (mine and others) had to prove the charges were legitimate.3.Trusting Jane I followed their instructions and provided Jane, with the client session notes, and invoices to show legitimacy as Jane advised in previous emails, “When this happens with Jane Payments, Jane acts as a "middle-man" between your business and the disputing cardholder's bank; we stand in your corner and do our best to help you build a strong dispute response.” And as noted “the patient's bank is the decider when it comes to the outcome - Jane does not have the ability to have involvement PAST UPLOADING the evidence you provide” 4.So there I was with my trust in Jane to upload the clear evidence that I had the sessions, did the work, and deserved to be paid. 5.Then the client targeted me again through the Better Business Bureau, to reattempt to get money from my business through harrassements and false claims. BBB saw the evidence and threw out as false.6.Throughout Jane's process I was never given a way to interact with the cardholders bank and plead my case. I was given false support as Jane is the “middle-man” that I trusted... here we are with a loss of $880.00
Pros:
When I started out as student counsellor I worked in offices that used Jane, it was nice looking. So right away I trusted Jane when I was ready to open a Private Practice, I recommended them to others as the emails were kind, help, and always sounded like they had your back. Getting the hang of it was like any other software it wasn't hard had very few hiccups.
Cons:
After using it for a year I learned that the kind supportive facade was just a front. It claims to be "hassle free" and have "simple billing" yet setting up direct insurance billing wasn't hassle free as it was hard. Yet I trusted that payments were at least secure for myself and my clients. And they were fine until there was a problem with a credit card company. After a year of finally getting the practice full and getting the hang of running a private practice. One of my past client's ran a credit card fraud scam, and Jane helped then hassle free. I was out $880.00 by the end of it. And that only stopped because I cut Jane's access to my account. They refunded the credit card scam after having redacted notes and bills of all the sessions, and then charged me to do it. So I ask you after that would you stay with Jane? No, Jane helped the client defraud me. My specific feedback would be to do a better job “supporting” the companies that trust you and pay you to handle their secure transactions by actually "having their back" with these fraudulent claims. I still have yet to see any proof that my information was even shown to the credit card company for all I know it went to some, really kind sounding Jane Support person's email and was never given to credit card company.
Jane Software Response
2 years ago
Ali here, co-founder and Co-CEO of Jane. Capterra limits response length, so unfortunately this will be a shorter response, but I added more detail on your FB and Google reviews. Infuriatingly, this return would have happened in the same way regardless of what processor you were using. Industry average shows that merchants win less than 20% of disputes - while the guidance that Jane provides during the dispute process has helped Jane Payments customers with a 43% win rate. But I hear you that for you this is 100% loss. We fulfill our "help the helpers" mission by helping you navigate this process as a guide during this dispute process. Frustratingly, this process - even with guidance, is not always fair. Legitimate services should win the dispute but that is not always the case. Your anger over injustice is valid. This is one more challenge that small businesses face - helping small clinics succeed is deeply rooted as our mission. I really wish things had gone your way.
Jane is the best software i've ever used!
Comments: I don't have a bad thing to say about Jane. I've used 3 other software's prior to Jane and they pale in comparison. I set up my own practise 2 years ago and I honestly feel Jane made the whole process so much easier. Thank you Jane - easy 5 stars from me.
Pros:
The online booking, statements and billing documents, it integrates with stripe and phsyiapp, easy to customize forms etc. You can duplicate notes create phrases which makes writing notes quick and easy. Customer service is fantastic. Above and beyond any other similar service. And when you need to leave they send you PDF of all client notes which makes it a breeze to comply with data safe keeping.
Cons:
I wish they offered it in the country I am moving to.
Jane Software Response
3 months ago
Oh, this is such a lovely review, Mathilde. So sad to see you part ways with Jane, though we never like to see it that way when we're leaving on a good note, and it sounds like you have an exciting adventure ahead of you! Everything you've listed here that you appreciate about Jane brings us so much joy - the work we do every day results in experiences like yours and that is endlessly valuable. We're so fortunate we got to be a part of your practice for two years, so thank *you*. Who knows, maybe we'll see you again in the future - but until then we're wishing you the best of luck! -Caitlin on behalf of the Jane Team
Happy client
Comments: love JANE. work in a hospital as well with the platform Medi-tech and others and jane is better than them all
Pros:
customer service is fabulous, never wait times, always polite, courteous and above all VERY knowledgeable and able to understand them clearly
Cons:
lack of search available in treatment packages, too much scrolling to find a specific treatment
Jane Software Response
3 weeks ago
Hi Pam, thanks a ton for your kind words and for sharing your experience with Jane! We're over the moon to hear you love our customer support - we consider our incredible support team to be a main ingredient in our "secret sauce" and hope we can continue to meet that mark for you. It's quite a compliment to hear that you've found Jane better than platforms in the hospital you work in, but we'll take it! Your feedback about the search functionality in treatment packages is helpful to hear, and we'd be curious to learn more if you'd be open to sharing more specific details about that. Is that when you're selling a package you're finding that a challenge? Thanks again for choosing Jane platform and for being such an important part of our community. We're always here and look forward to continuing to help support your clinic. :) -Caitlin, on behalf of Jane
Exceptional service.
Comments: Great. The platform is good and service is excellent.
Pros:
The platform works very well, accommodates most of our needs, and is straightforward. MOST importantly, the help/service is TERRIFIC. Always get a response quickly and those who reply know what they're doing. And they go out of their way to be helpful.
Cons:
It doesn't easily accommodate taking retainers on an account.
Jane Software Response
last month
Thank you for sharing your feedback with us, Myles! We're thrilled to hear that Jane is meeting the mark for you and fitting most of your needs. We love to hear that our customer support has positively impacted your experience - it's truly one of the things about Jane that we hold most dear to us, outside of building a great product to help clinics. ;) Thanks a bunch for choosing Jane for your health and wellness practice—your support means the world to us! -Caitlin, on behalf of Jane
Thank you for the information and help
Comments: Have been using jane since 2017 as a practitioner and now will be using jane for my own practice as an owner and practitioner
Pros:
Very helpful in answering all my questions, easy to use website, and great support/customer service.
Cons:
No cons, [sensitive content hidden] was very helpful with the information and a joy to connect with!
Jane Software Response
3 weeks ago
Hey Priya. Wow! Thanks a ton for your awesome feedback. It’s music to our ears that Jane has been a trusty sidekick to you for so long - 7 years. We're so glad we've been able to help answer all your questions and make your experience smooth sailing for so long, to the point where you're now using it as a practitioner AND clinic owner. Congratulations! We're genuinely honored to be a part of your practice and are here to cheer you on and support you every step of the way. Thank you for choosing Jane to help you help your community. :) -Caitlin, on behalf of Jane
Awesome Platform!
Pros:
The platform is user-friendly, and the support team is quick and helpful.
Cons:
Nothing that I can think of for us—everything worked well. My only suggestion would be to provide more opportunities for clinician meetings within Jane for virtual clinics.
Jane Software Response
last week
Thanks a ton for your fantastic review, Scott! We're so glad to hear you find Jane puser-friendly and that our support team has hit the mark for you. Knowing that everything feels like it’s running well is music to our ears. Your idea about adding more chances for clinician meetings in Jane for virtual clinics is an interesting piece of feedback and we’d be interesting in learning more on what you’re currently using. Thanks for being part of our community and for choosing Jane. We truly appreciate your support! -Caitlin on behalf of Jane
Amazing EHR System
Pros:
I love how easy Jane is to use. The office has used this program for a few years, and when I came onboard 2 years ago, was surprised at how user friendly Jane is.
Cons:
No "actual" APP is available yet, and no communication via text with patients available yet.
Jane Software Response
last month
Wow, thank you for sharing your positive feedback about Jane, Katie! It's awesome to hear that you find the system user-friendly and was easy to pick up when you joined your clinic. We'd be curious to hear more about what you want in an actual "app" - is it the admin experience you're looking for, or perhaps an app for the patient and clients to book appointments? We'd love to hear more about your feedback and maybe share some ideas of what we're working on, so feel free to reach out. Thanks a bunch for your support and for being part of the Jane community. We're looking forward to keep improving and making your experience even better in the future! -Caitlin, on behalf of Jane
Acupuncturist
Comments: I like it, it is a good app for practitioners.
Pros:
fast and easy to use. and when I have any question the janes team answer soon.
Cons:
I think it is a complete app, and easy to use specially for para medic practitionars.
Jane Software Response
last week
Hey Gholamreza, thanks a million for sharing your detailed experience with Jane! We're thrilled to hear that you find Jane fast and easy to use, and that our team's support has been a win for you. Your feedback about its completeness and ease of use for paramedic practitioners is like a little gold star for us— we genuinely appreciate your positive comments. Thank you for choosing Jane and for being part of our community; we're committed to making it even better for you and all our awesome users. Keep the feedback coming! -Caitlin on behalf of Jane
Makes My Job Easy
Comments: The biggest benefits have been the online scheduling. But I also love the software also frees up my time with processing insurance claims.
Pros:
I'm relatively new to Jane (8 months) but it makes my job managing our patients, payments and insurance very simplified. The best feature for me is the online scheduling. Frees me up to do so much more in the office.
Cons:
The only cons are my own mistakes. I'm going to take more advantage of their training videos before experimenting.
Jane Software Response
5 years ago
Shannon! You're such a delight! Thanks for this lovely note and for taking some time out of your day to share your experience working with Jane. I'm so glad you're part of the Jane community. Office Managers - you're like gold to a practice! I really honour the work you do to keep things running smoothly. A good office manager can often go unnoticed - because things are just working well! So I notice you today. Well done. We're working on a more structured training program (currently internally dubbed as "JaneU") to help with ongoing learning, so I'm glad to hear it would likely be helpful for you. But really our goal is that Jane is so simple to use that there wouldn't be any mistakes along the way. Although coming from clinic life myself I know that it's a near impossible goal ;) Hope you had a lovely weekend and managed to enjoy some sunshine. :) Alison - Co-Founder
Alternatives Considered:
Wonderful software, wonderful team!
Comments: Jane App has been a wonderful addition to our office and makes managing patient files a dream. The Jane team is always there to help if needed and are ever changing to grow with the new world.
Pros:
East of use, always improving to make it work even better than it already does, its nice to look at.
Cons:
The ability to limit what patients can see on he their profile.
Jane Software Response
4 years ago
Hi Terri, Thanks so much for all the stars! This is such a pleasure to read this morning. I love that you're enjoying working with Jane in your practice and that you're taking the time to "train Jane" in all the ways that work best for you through customization. So glad you're part of the Jane Community Terri! I especially love it when Jane gets along well with Admin Managers and Team - practices are a busy place and I'm always thrilled when Jane can help with the day-to-day. Have a wonderful weekend Terri! Alison - Co-Founder
Alternatives Considered:
Great admin help
Comments: It took me a few weeks to really understand and use JaneApp as it was a bit confusing at first to work myself through all the tutorials. I had to talk to them several times on the phone to figure some things out. But now that everything is up and running I really enjoy using JaneApp on a daily basis. Payment collection and booking and charting have become much more easy and even fun!
Pros:
JaneApp is a great tool for scheduling appointments, receiving payments and letting patients book on an online booking page. It has a great look and feel to it, functions well and really helps cut down on admin time once it is up and running. It also has a very extensive charting options, so you can keep all your patient information in one place. And it has no a functional telehealth platform that makes it easy and safe to do online appointments while adhering to privacy protection regulations. The team is extremely friendly and always helpful and they have an extensive self help video library.
Cons:
I like most of it. As a single practitioner, I wish there would be a more slim version for people like me as there are several functions I don't use but can't hide. Some functions are a bit inflexible, but you can usually work around it and they have a wish list for improvements. There are a few features I wish would be added, like being able to schedule non-patient times on your schedule like admin time etc (you have to use the break function for it). Another missing element is that you can't list your expenses, only the income.
Jane Software Response
4 years ago
Hi Anja, Thanks for sharing your thoughts on running with Jane! So glad you've invited Jane into your practice and that our team has helped make the transition a smooth one. We've been talking a lot about how to keep Jane both flexible for your unique needs but also hide all the features you might not want to work with. It's a great challenge and I'm excited about improving the FEELING of simplicity while still allowing you the flexibility and options to train Jane for exactly how your unique practice works. I love the desire for a "slim" version. We'll keep working on that. Thanks again for sharing your experience! Alison - Co-Founder
Go Jane!
Comments: Great! Friendly, fun, knowledgable company to work with. This is the first software we've used (gone through 3 over the past 12 years) that I've called FUN! Keep up the good work Jane!
Pros:
Easy to use & customizable, compliant. Jane Team really listens to what their customers are asking for, so if it's something you really want that's not there yet, I'm guessing it will be in the near future!
Cons:
Billing insurance & reconciling EOBs was my big dislike, but I think the new update is going to be fixing that:-)
Jane Software Response
4 years ago
Hi Ana, New update tomorrow and I hope it's exactly what you're looking for to help with reconciling EOBs and insurance billing! Send us a note by the end of the week to let us know what about the update is working and if there's still room for improvement. I'm excited to hear your thoughts! And I'm so thrilled to hear that you're finding running with Jane fun! I love that! We'll keep working to find more moments of delight to add to Jane. And we do have a few new features that we're working on which will be optional and for a price - but if you ever feel like Jane is "nickel and diming" you please send me a note. We're walking a line of keeping Jane simple for those who run a more basic practice, and powerful for those who would like more advanced features - all while maintaining an affordable base price. It's something I think about all the time so keep me in the loop about how fair that feels as we grow together. With gratitude, Alison - Co-Founder
Alternatives Considered:
Perfect for Small Businesses and Ease of Scheduling for Patients!
Comments: I love it so much! It's exactly what I need for my little practice!
Pros:
I love how easy this software is to make appointments and chart for my patients! It is great to be able to look up other templates as well if I don't want to create my own note template! I love that the live chat is available for the first 30 days! I would be lost without it! It has helped me so much with little questions I have as I learn this software!
Cons:
I only use this software on the weekends. I wish that I could view weekends only as opposed to only removing weekends from my view. I also wish I could see my month on the schedule so I would know what I have coming up for the month.
Jane Software Response
4 years ago
Good morning Dr. Amanda, What a wonderful review - I really appreciate your enthusiasm and congratulations on your new practice! That's so exciting And the onboarding chat is a something we just started a few months ago, so I'm really pleased to hear you found it useful. I'm going to pass along your comments there to our chat team - they'll be so glad to hear that they were helpful to you! A little tip for schedule viewing, if you click the number keys on the keyboard you can reduce the number of days in your view. So from the main schedule, click "2" to see only the next 2 days, "3" to see 3 days etc. I know it's not quite the condensed view you're looking for to make booking into the future easier, but it could get rid of the blank weekdays for your upcoming weekend. It's also not a default but I wonder if you'd like to play around with it anyway. https://jane.app/guide/staff-profiles/keyboard-shortcuts Welcome to Jane! Alison - (Co-Founder)
Alternatives Considered:
An honest opinion from a former software developer/engineer, who's now a Doctor of Acupuncture
Comments: I own and operate a low-cost community clinic. We have very limited reception support and we see a fairly high volume of patients. We needed a reliable, fairly full featured, tool that would off-load the burden of patient scheduling from my staff, enable my practitioners to document quickly and effectively, and enable my support staff to easily access patient records, upload/export patient charts, and document patient interactions. JANE does all of that, and more. This literally is the perfect support tool for a small to mid-sized, multidisciplinary medical practice.
Pros:
JANE is a solid, extremely well thought out, full-featured product that is highly reliable, very responsive, quite customizable, and attractive to both practitioners and patients. It literally invites you to use it. And even more than the product, JANE's development and support staff are there for you every step of the way. They're always striving to make their product better. I am continually impressed by their responsiveness and innovation. It's the best EMR software product, for the money, thatt I've ever used, and I'm a certified EPIC support specialist.
Cons:
Seriously...I can't think of any cons. This product does everything I want and need, and it does it superbly for a very reasonable price.
Jane Software Response
2 years ago
Hi Steve, Wow! What a review. I am definitely sharing this with the whole team today. Thank you for the detailed breakdown of what you've most enjoyed about working with Jane. It truly delights us to hear when Jane helps make your workload a little lighter for both you and your team. That way you can get back to doing the impactful work you do in your community. We appreciate you. Have a wonderful weekend :) Maddie On Behalf of Jane
Alternatives Considered:
Thankful for Jane!
Comments: Jane didn't necessarily solve problems for me but it made it a million times easier and faster to run my practice. So great!
Pros:
Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years. Jane's AMAZING customer service is the best part. They walked me through the transition and have been promptly there for me with any remaining questions. It's incredibly easy to utilize Jane for patient management, online booking, patient portal and invoicing. I decided to add on Jane's Stripe credit card processing (even tho it's more expensive than Square) for ease of use and I'm so glad I did. Thanks Jane!
Cons:
The only thing that could be added that would be really helpful in my practice is patient communication. Right now, I still have to email my patients from an outside source then add those emails back in as files if I need to keep track of our communication.
Jane Software Response
2 years ago
Hi Cassandra, We are thankful for YOU! "Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years." This line says it all! I know it can feel like a big transition, but I'm so happy you reached out to our support team so we could walk alongside you. Secure Messaging in Jane is actually something that we're working on. If you haven't seen it already, please do add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane That way you can stay up to date with the status of this feature. We're so happy you made the switch, Cassandra. Maddie On Behalf of Jane
Alternatives Considered:
JaneApp is super user friendly!
Comments: We set up our business just 10 months ago - Jane has been all I was expecting and so much more! No hidden glitchy issues, no delayed customer service, no surprise lack of functionality. It delivers and it does it really well. The reporting is fabulous. I love the interactive webinars they have with users to really pull through any new ideas or suggestions - I've never seen such great grass roots listening to users. I think the product and their approach to future development is exceptional.
Pros:
The customer support is outstanding, the product is fabulously flexible to meet your needs, very intuitive. Great reporting!
Cons:
None I can think of. Apparently this needs to be at least 40 characters long....
Jane Software Response
2 years ago
Vivian, this really warmed my heart, and I can't stop smiling! Thank you for those kind words, and for sharing your experience using Jane. I am so excited to read that you are enjoying the interactive webinars. Our Community team is driven to keep our customers connected in ways that help inspire further learning, but also provide scalable tactics you can utilize in your practice! If there are any areas you are interested in, the Jane Community is full of brilliant minds who are keen on sharing their experiences and learnings. If you are on Facebook, we would like to invite you to join our Community Group to engage in conversation and connection with fellow Jane users like yourself! You can join here: https://www.facebook.com/groups/janerunscinics If you ever have any questions or any feedback you would like to provide, our team is waiting with open ears, and ready to help! -Kim on Behalf of Jane
Alternatives Considered:
Beautiful interface for holistic practices
Comments: Great customer service.
Pros:
The interface is nice and quick to learn. Jane team is helpful and easy to contact by email. I like the ease of having clients do online intake, consents and billing. I like being able to build templates.
Cons:
This software really lacks features for healthcare practitioners that need to track coding of ICD10.. which is important when you are ordering labs and billing. It doesn't have a way to have flowsheets of data or problem management, which is terrible for midwives. You can't track lab values anywhere either... it's like your having to open and keep open a visit note to have a template to enter values in. I have also seen no additional features or updates in the time I have been using it.. until Covid came along.. they added televisit option.
Jane Software Response
5 years ago
Hi Crystal, Nice to hear from you! I'm glad you've found much of Jane easy to use and that you've enjoyed chatting with our team Many of your cons are very true. Thanks for listing them here - as I think it's important for people considering Jane to recognize that integrated labs and the tracking of lab values over time isn't currently available. The "vitals" chart piece is built to be tracked over time visually and we're working on that on our end - so we'll keep improving on that. If you'd like to see what we're currently building or vote for features, I wonder if you've seen our feature request list? You can access it from the drop down from your name at the top right - click "Feature Request" and then at the very top left you can flip over to "Roadmap" to see more info. Under the "Feature Request" tab you can also search and upvote your feature requests. Thanks again for the feedback - we love hearing how could do better. Alison - Co-Founder
Alternatives Considered:
Thank you
Comments: Good
Pros:
Customer support is absolutely outstanding!
Cons:
The very pale coloured print of the days of the week in a the schedule and the time. Would be better in black. Hard to read which can lead to mistakes
Jane Software Response
4 years ago
Morning Sally, Thanks for the review and I'm so glad you're enjoying working with our team! We enjoy working with you too. And thanks for the feedback about the schedule display. Jane can sometimes display differently based on your device and monitor - some have found success by changing their monitor preferences, but we have a few other tips on schedule display too if you'd like to hear them! You could try increasing the zoom of your schedule by using short cut keys Shift+up arrow (and Shift+down arrow does the reverse) which makes each appointment a bit longer, and working with the magnifying glass tool can make booking a bit quicker too. But I'll bring up your feedback about the calendar lines and see what we can do. Happy Thursday Sally - lovely to hear from you. Alison - Co-Founder
Highly Recommended!
Comments: Initially, after having done paper charting and issuing paper receipts for 30 years, I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it! Jane is always providing updates based on the needs of users - like a COVID-19 survey that can be edited and is so much easier than starting from scratch! When I get an email response from customer service they always include screenshots which makes it really easy to follow the steps. Most of the healthcare offices I know use Jane and everybody loves it!
Pros:
Jane is essential for running my massage therapy practice! I find it extremely easy to use, and their customer service is excellent. My clients also love how easy it is to use both for booking appointments and for the automated reminders (which they think I send!). I appreciate being able to send receipts at the click of a button and also being able to send clinical records to lawyers quickly. I have been in practice for 35 years and Jane has made my life so much easier! I also appreciate how Jane tracks my income and how much GST I have collected. They have thought of everything!
Cons:
I honestly can't think of any cons. When I started using Jane 4+ years ago, it required some learning, but their customer service helped me whenever I got stuck, and Jane provides lots of guides to answer basic questions.
Jane Software Response
4 years ago
Oh Lynn - thanks for these kind words! Being with Jane for 4 years is a long time and I'm so glad you've been a part of Jane's story I love this part "I didn't think I needed Jane, but now that I've been using this system for over 4 years, I can't live without it." How wonderful to hear! I'm thankful you've found the Covid screening tool useful, as we all figure out these new protocols together. I know that people are also finding the self-check in with the QR code helpful, especially if they are solo practitioners. So hope you've discovered that feature too! I am always looking at how Jane could improve, so thanks for giving me a moment to reflect on all the things that Jane has learned over the last 4 years Lynn. Appreciate the kind reminder and lovely comments. Alison - Co-Founder
The best software ever!
Comments: Training is a breeze with a software like this! So user friendly and beautiful to use everyday! The Jane company is very innovative and are constantly coming up with ways to make things easier, different integrations and what not. I love the simplicity, I love the colours. The online booking system has been awesome for our clinic and our patients. I will also add on the experience with communicating with Jane representatives has been amazing. They e-mail back quickly, are always nice, and explain in detail what's going on with whatever you are inquiring about. In any business its important to have that, they always help me out when I'm stuck!
Pros:
What I like most is the overall ease of use, its very user friendly for everyone! From taking payments, to tracking the A/R, to day end cashing out, it is so simple as everything is recorded properly. Our therapists would say the charting section is useful with all of the different templates, and our patients would say the online booking system is great as well.
Cons:
The only feature that I can even think of that would be missing from Jane App is a feature to tell you if someone your booking is already booked in on that day. A pop up saying something like "Heads up! this person is already booked on this day at this time" would be extremely beneficial for our staff! Some patients forget they have an appointment and will go to book in thinking they haven't. This is the only suggestion I could add and would think that I like least is the double booking.. I know Jane will eventually make this because they listen to your suggestions and actually put them into action!
Jane Software Response
3 years ago
Thanks for the lovely review, Kaila :) I love that you've taken the time to let us know about everyone's experience (admin, therapists, patients). Oh- and I'm so glad to hear that you've been helped by our team - we love hearing from you! If you haven't already I hope you'll add your vote to the existing feature request to add an Alert for Double Booking into Jane. I will include the link here: https://janeapp.canny.io/feature-requests/p/alert-for-double-booking Thanks again for sharing and for growing with Jane over the last two years. Here's to the next two! Maddie On Behalf of Jane
Best system for medical charting & scheduling that I have ever used
Comments: Using Jane has been outstandingly good, an aspect of my daily work that has simply made my professional life easier and more enjoyable. I have used various EMR systems in previous years (such as InputHealth) which were terrible by comparison, a constant headache, and much more expensive too.
Pros:
It is easy to use, inexpensive, obviously well thought-out, is reliable, never any serious problems with it, and for minor issues the staff are rapidly responsive and helpful. It has the features I need for convenient, rapid scheduling, including recurrent appointments, notes, and billing (linked to a Canadian public healthcare service plan). It has automated appointment reminders and you can create & send your own questionnaires or intake forms before appointments, which I have found very useful.
Cons:
I would like Jane to be able to keep stored files in different folders (such as lab reports, specialist reports, letters, etc.); at present all downloaded files are in the same single folder. Then it would be good to sort through these files alphabetically or by date, etc. It could be useful to send & receive faxes or other files automatically within the system. At present I have to export files (such as reports) from Jane to other software before faxing, or create the files elsewhere (such as for prescriptions) before faxing.
Jane Software Response
last year
Hi Garth, Thank you for taking the time out of your day to write such a detailed review! Overall, I am thrilled to hear that Jane has made your life easier and more enjoyable, I can't wait to share that with the rest of our team! As a solo practice, automating as many tasks as possible can be a huge time saver, and I am glad to hear that the Recurring scheduling, Appointment Reminders, and Intake Forms have been useful for you. Organizing Files in a patient profile and having an Integrated Fax option are two features our community has been vocal about! We do have a Feature Request Page where you can vote/comment on these features and when updates are made you will also be notified :slightly_smiling_face: You can find those feature requests here: https://janeapp.canny.io/admin/feedback/feature-requests/p/files-organization?boards=feature-requests&search=organize%2520files https://janeapp.canny.io/admin/feedback/feature-requests/p/fax-integration?boards=feature-requests&search=fax Thanks for choosing Jane! We are so glad to have you and we are excited to be on this journey with you. -Kim on Behalf of Jane
Acupuncture
Comments: My overall experience with Janeapp is a very positive one, and opening another business I would certainly use Janeapp if the software applied to the circumstances, environment, and situations that were needed.
Pros:
I love the user friendliness of Jane as a patient, and then also as a staff. As a new staff, I was somewhat accustomed to using Jane from a patient’s perspective, but it was almost seamless with out any major problems moving into the staff position because everything was that much more clear. A quick Google search with Jane app 9/10 times quickly brought me the answer that I needed working in a fast paced environment
Cons:
Some of the Jane customer service support fell short. Recently August-October 2023 some of the customer service agents were clearly not aware of their Jane product and did not want to say I don’t know let me find out for you. They just repeated what I said and then basically said “this is all I can do” …we’re closing this issue “ … majority of the time Jane quickly and professionally delivered a friendly and positive resolution to the issue; thankfully, the overall experience with Jane has been 80-90% positive.
Jane Software Response
11 months ago
Hi there Kelly. Oh my, thank you so much for this honest and helpful review of Jane. We're really glad that you've found it so user-friendly. In our mission to "help the helpers" we of course aim to meet the needs of our everyday users like providers, office managers, admin, etc. but the patient/client experience is just as important to us, so this is truly lovely to hear! It sounds like our self-serve options made the difference for you when it came to learning the staff side of things. On one hand, it's great to hear our resources helped you get set up, but it's really difficult to hear your experience with our support team so far hasn't been that great. That's the opposite of what we want so I'm really sorry to hear that and I'm hoping our team can continue to work to earn your trust back. I'd love to understand a bit more about your experience and feedback to see how we can improve - if you're open to sharing more, just send us an email to [email protected]. Regardless, thank you again for the wonderful review, Hope to see you around the Jane community. -Caitlin on behalf of the Jane Team
Incredibly User Friendly
Comments: I truly enjoy using Jane, but I would not pay for it just for myself.
Pros:
Jane is incredibly user-friendly in that it is simple and quick to get started with booking, billing, and taking notes. The layout is appealing and makes practitioner and client use a walk in the park. No need for additional add-ons, you can keep client cards on file without having to pair your software to Square. Jane's transaction fees are comparable to Square.
Cons:
Sadly, when choosing to start my own solo-business, I came to find out how expensive the service is. Although worth mentioning that the software includes everything you would need - unlimited email and SMS reminders, file storage, credit card processing - $79/mo ends up being a steep spend for someone working for themself. For someone willing to push through a learning curve, using Noterro is a much more economical choice for the individual practitioner. ($25/mo base on which you may get a discount as a member of the RMTAO. With the SMS add-on, I am still paying under $35/mo for a service that covers all my needs.)
Jane Software Response
7 months ago
Hi Laura. Thanks so much for your detailed and thoughtful review, and for giving Jane the wonderful opportunity to help in your clinic. It’s a joy to hear that you found Jane user-friendly, simple, and a “walk in the park” for both yourself and your clients. Though it’s tough to hear we didn’t meet your price-point needs, which we realize it’s such an important factor for solos practitioners like yourself, it’s helpful to hear this feedback. You’re right in saying that Jane comes equipped with almost everything you could ever need to open, run, and grow your practice - but that may be too much for some just starting out or working on their own, and we get that. While we may not have something that fits the bill for you right now, I hope we can cross paths again down the road. We’ll always be here for any questions or a chat if you think about us again. :) -Caitlin on behalf of the Jane team.
