TUIO Reviews

Tuio has been a fantastic tool to move our school into online payments and invoice management.

Comments: Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

Pros:

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

Cons:

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

A Good Payment Processing Option for Microschools

Comments: Overall, we have been pleased with our service. We recognize that TUIO is a growing company making great strides in the education management industry. I would recommend them to schools that are looking for a high-quality school management system with a conservative budget.

Pros:

First, there's no monthly fee!! This is a major bonus for schools with a conservative budget. We also like how TUIO allows for billing and invoices to be processed automatically. Reminders are sent to families three days before payment processing. The service charge per transaction is minimal and can be set to be paid by the school or the families. The onboarding process was thorough and smooth. [sensitive content hidden] is an excellent customer support liaison. We receive quality, one-on-one customer service whenever we have questions.

Cons:

The system is designed more for accountants or a finance team. Some of the filters and groupings are not intuitive. For example, looking up overdue invoices is (currently) a cumbersome process. This may be because we are not accounting savvy.

Hoping it gets better

Comments: The conversion happened fairly simply, and the payment processing has been exceptional, from my perspective. However we also want to use tuio as a student information management system and so far it's lacking. Also the reporting suck so far, but we have been told this will be improved in the next few moths/in 2024.

Pros:

The links to fill out forms, the notifications and payment processing are wonderful. The service is also exceptional (customer service and attentiveness)

Cons:

The reporting. Everything coming in an excel spreadsheet that must be manipulated is time consuming and not optimal

Daily use

Comments: Overall, the experience with TUIO has been exceptional.

Pros:

The attendance feature is very simple to use. The added Covid-19 Screening feature was an absolute life saver this past 18 months. The payment program is very helpful to see what monies are coming in and who is behind with their payments. The TUIO staff handle any NSF problems, so there is no need for awkward conversations with your clients. The support staff are amazing and answer and solve all of our questions usually the same day. My staff are very happy with this product and we would recommend it to anyone looking to streamline their daycare or private school operations.

Cons:

I wish that there was a way to merge the spreadsheets with our Quickbooks accounting program.

Great value, very user friendly

Comments: Overall it has provided a fast, easy way to organize and charge for our enrolments in various programs.

Pros:

As enrolment and payment processing software it's very user friendly and when needed, the customer service is fast and helpful. It is easy to manage and change invoices and refund full or partial invoices. The way registrations are set up is flexible with multiple options.

Cons:

As an SIS it is not fully developed. There are issues with enrolments in different programs causing duplicate students. Each enrolment is linked only to the parent who pays the invoice.

Very Helpful

Comments: This experience has been great so far. I actually looked at another platform and Tuio actually works better for our needs. Actually, the only thing that was drawing me to the other program was the cost.

Pros:

There is a learning curve, however, with the help of our manager is very helpful. This has really been helpful with my monthly payments.

Cons:

I am still learning and I will be able to answer more honestly after I have used this program for a few more months.

Fast response

Comments: They have always responded quickly to any questions or concerns that I may have had.

Pros:

There customer service and response time is outstanding. I have always heard from them when I have a question that needs answering.

Cons:

The forms feature is not the easiest to work with. Cannot format them how I would like.

Switch to TUIO now!

Comments: The customer service and care team who help are top notch and go above and beyond! Liam is the best.

Pros:

I like the ease and efficiency compared to what our school previously used.

Cons:

The only con that we found is the lack of Attendance tracking ability.

Tuio

Comments: Tuio has worked great for collecting tuition payments for our learning centre. The yearly cost is reasonable and the fee charges are on par with other companies. We pass on credit card fees to our parents so the only fees that we are paying are for ACH transfers. Overall I have enjoyed using Tuio, as an administrator as well as a parent paying tuition.

Pros:

Tuio is easy to use and their customer support is great! I really like having the option of ACH payments as well as credit card payments. It cuts down on the fees and allows people to pay directly from their bank account.

Cons:

Sometimes finding the right option or setting is a little difficult.

SO Happy we made the move to TUIO!

Comments: From the minute I reached out for a demo I was impressed. All of the representatives I worked with were extremely knowledgeable and kind. The integration from our old system was seamless. It took less than a week to get the demo get set up and start accepting students and payments. Thank you TUIO!

Pros:

TUIO has cut my administrative hours in half when it comes to enrollment, tuition processing, and following up on overdue invoices.

Cons:

I haven't run into anything yet but I dislike.

TUIO's Customer Service is Stellar and Their Software is Fairly Intuitive!

Comments: Our overall experience has been very positive. We enjoy the professional and friendly rapport we've established with TUIOs support staff.

Pros:

I love the fact that customer service is easy to access when needed. They have been quickly responsive and attentive to our needs. Plus, their tech team is always pleasant to work with. The features and functionality that might have been lacking when we 1st started using TUIO have been greatly improved. These new features have been immensely helpful to the staff who use the software AND for parents who pay their tuition/fees. I truly think they listen to their customers when it comes to adding new features.

Cons:

The initial training was a slightly difficult as it was too fast paced for a 1st time learner and difficult to understand the French-Canadian accent of the trainer.

Makes Our Jobs Easier

Comments: We love it! I recommend it to all my fellow childcare owners/operators.

Pros:

As a childcare owner, I am no expert in accounting and always struggled with record keeping and yearly tax receipts were a nightmare and so time consuming. This year, with Tuio, I issued all my tax receipts in under 15 minutes. They looked professional and were accurate and there was no corrections needed. What a time saver and a professional-looking service to offer our clients.

Cons:

A lot of parents comment or panic when they set up their account and see the “total amount of all the invoices” on the first page. They don’t even bother to open the invoices, they immediately contact us wanting to know why their invoice is so high. We spend a lot of time explain it to parents. Also, there should be a mention in the sign up email(or in a more prominent spot) that is sent to new clients to alert them that the link expires in a set time. So many have needed to be resent, because they expired.

Excellent Customer Service and Ease of Use

Comments: We have had a great experience with Tuio. The support that Tuio provides is exceptional. We can rely on [sensitive content hidden]
to answer our questions quickly, and also to provide suggestions to help us get more out of Tuio.

Pros:

Tuio allows us to bill families easily and to keep track of transactions. We have also been able to design our own registration process which meets the needs of our school.

Cons:

A feature that can be improved, is to allow parents to make payments before the due date. Also the ability to download and print forms from Tuio would be helpful.

Super satisfied with my TUIO's experience!

Comments: I am super happy with TUIO since my schools started working them in 2019. The support team is really reactive and very flexible with my multiple requests, I wouldn't want to change to another program.

Pros:

ease of use and does everything I need, the support team is amazing

Cons:

to have to create the programs every year

Fantastic app for managing our multi location schools

Comments: Our schools (Saturday mornings only, aligns with the K-12 school year) are mainly run by volunteers (myself included) so we do not have much time or resource to spend on school software. During the recent pandemic, our 5 schools (15+ years each) suddenly could not run classes out of the local secondary schools and we needed a solution for online registration and payments to accommodate the new Zoom classes we started offering. TUIO's entire package of Enrollment Management, Student Information System, and Payments was especially appealing because we never had to accept credit or debit cards. TUIO Support is friendly and responsive, and we have seen several of our own feedback be added as enhancements to the product.

Pros:

The intuitive design and overall flexibility to configure TUIO to meet our needs.

Cons:

The accounting export requires more massaging of spreadsheet output, and the difference in time zones also made it more confusing for some of our less tech savvy users.

If you're looking to switch, make the switch to TUIO.

Comments: TUIO is just amazing to us and our families. My experience has been nothing short of great! They are constantly making TUIO better and better each year, always adding more helpful tools.

Pros:

I have nothing but good things to say about TUIO. We went from using another company and being on paper, to switching to TUIO, and all online platform that has helped up with enrollments, tuition, and forms. This program is also super easy for our parents as well. Since having TUIO we have happier families and happier staff because of the ease of TUIO.

Cons:

The ONLY thing i can think of would be not having more options to make a more customizable form for parents.

TUIO REVIEW

Comments: The support team is quick, thorough, and patient in guiding me through the program.

Pros:

The payment process has been simplified for parents and administrators, making monthly, quarterly, or annual payments more efficient.

Cons:

A few parents have had minor difficulties setting up their accounts, resulting in them reversing back to EFT which is frustrating for the school. Not sure if it's available, but if there was a support team to train/guide the parents, that would be great!!

Simple tuition management service

Pros:

Very quick onboarding and simple low pressure barrier to get started. Software itself is simple and cleanly designed and straightforward to use. We really liked the ability for families to manage their own payment methods and choosing a plan that suits them best. When they run into issues, they are able to reach out to TUIO's support directly which saves us a lot of overhead time. We are a learner-driven community and this allow us to live to that promise and not to need too many staffs to support the back office.

Cons:

Some UI/UX elements were confusing especially a new family is onboarded through the system. Given it's a startup company, we trust that they'll be able to hammer out and make improvements frequently.

TUIO Review from CHMS

Comments: I think the team at TUIO has done a great job creating a user friendly and easy to use program, and their customer support is fantastic.

Pros:

It is very user friendly and allows me the flexibility needed to provide a variety of payment options to our families.

Cons:

After the recent update I can no longer add two separate accounts for students whose parents require this option. I have found a way around it, but it just isn't as convenient.

Satisfactory

Pros:

That we do not need to 'collect' money, your platform does that for us

Cons:

That when payments don't go through or aren't approved there isn't a way to ensure we receive those monies

The TUIO support team is superb!

Comments: The onboarding process with the representatives, the support offered and the experience with the TUIO staff is exceptional. TUIO is continually making improvements and listens to the needs of its customers.

Pros:

The TUIO support team is responds to requests in a timely manner. They go above and beyond to assist admin and parents with any questions or issues that may arise. They also provide exceptional support to admin in payment collection from families for past due payments. The support they offer is unlike any other comparable software.

Cons:

At the time, parents were unable to utilize more than one payment method. That may have changed since then.

Admissions Streamlined

Pros:

Parents are able to easily pay how they like. No more checks in the mail, unless they want.

Cons:

Unable to have programs that parents can pay as they want until the balance is fulfilled.

Highly recommend

Pros:

The customer service is by far the best thing about TUIO. They are so kind, helpful and responsive. Our parents love TUIO and so do we!

Cons:

Nothing. We're very happy with TUIO. I'm excited for future updates like attendance software.

TUIO makes tuition payments so much simpler

Pros:

Ease of set up for the programs and makes our audits easier to prepare for

Cons:

[SENSITIVE CONTENT HIDDEN] could be simpler to read

Great system

Comments: Easy to use, support is great respond quickly and always friendly and trying to help. Love Tuio!

Pros:

Ease of use, no upfront fees and that fees are taken from the cutover as we are a school and would not be able to afford the system otherwise

Cons:

The inability to link data, to see the student I’d - every time we need to pull new data to see the student ID. Hard to manage with pieces of information on different parts of the system - there should be a way to pull consolidated list with all system information