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About itemit

Experience the difference & discover why itemit leads the way in asset tracking solutions.

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Pros:

I love itemit because it is very user friendly and intuitive. It has all the necessary features you would expect for managing your Inventory laid out in a way that is super functional.

Cons:

As we have gone along the user process there are a number of areas where I have found the system a bit clunky and not giving me enough functionality to record bespoke aspects for me.aspects.

itemit ratings

Average score

Ease of Use
4.8
Customer Service
4.8
Features
4.6
Value for Money
4.6

Likelihood to recommend

9.1/10

itemit has an overall rating of 4.8 out 5 stars based on 50 user reviews on Capterra.

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Share your experiences with other software buyers.

Filter reviews (50)

Oliver
Oliver
IT Manager in UK
Verified LinkedIn User
E-Learning, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great Quality, Affordable Asset Tracking Tool from a Great Company

5.0 3 years ago

Comments: So far, the experience has been great. The Itemit team has been really supportive during onboarding and we're really appreciative for that help - we're looking forward to seeing how the tool functions into 2022 as it replaces our existing spreadsheets.

Pros:

Nice, accessible user interface that's appealing and intuitive to use. It's extremely convenient to add items to the account and update them with new information.

Cons:

There's no way to upload items in bulk with CSV yourself, though they offer an import service during onboarding.

Jo
Asset Administrator in UK
Facilities Services, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Itemit

4.0 last year

Comments: We have taken PA Testing in house and are able to store the information and upload photographic evidence under the product. Ease of locating information for audit purposes.

Pros:

Ease of use, being able to upload service reports, set reminders and record all information. Customer Services are helpful. Ease of finding information for audit purposes.

Cons:

It can be slow at times, report function especially. Live Chat function is not as quick as it was previously. Aluminum tags do not fit on all items and only come in one size option. Report option could be easier to find information. Cannot set templates for Reminders, Information etc as multiple users means lots of duplicate text fields.

RedBite Solutions Response

last year

Hi Jo, Thank you so much for taking the time to leave a review on itemit. We do provide the aluminium tags in a smaller size, 15mm - please do get in touch with the team if you'd like to get your hands on some of these! We are currently working on a new version of reports which will give you the speed you're looking for. This will be released in within a couple of weeks. I will pass your feedback to the team on having templates for reminders and information too! Thank you so much and take care.

terrell
IT service delivery in UK
Import & Export, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

great

3.0 last year

Comments: great easy use for what we need

Pros:

easy access easy to use scan pc to phone access is great

Cons:

too many tabs sometimes to many different interfaces

RedBite Solutions Response

last year

Hi Terrell, Thank you so much for taking the time to leave a review for itemit. So pleased to hear itemit is easy for you to use!

Jess
plant coordinator in UK
Utilities, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

review

5.0 last year

Comments: use has been easy from the start, ive always received support from the itemed team when needed

Pros:

the ease of producing reports and assigning items

Cons:

none everything works exactly how it should and is very easy to use

RedBite Solutions Response

last year

Hi Jess, Thank you so much for your review, so pleased to hear how easy you have found itemit to use. We do pride ourselves on fantastic and personal customer support so I'm really pleased you've already experienced that. Thanks again!

Rob
Warehouse Manager in US
Construction Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Itemit is Great!

5.0 last year

Pros:

Easy to use and to team my team how to check in/out equipment.

Cons:

Nothing wrong with this system. Everything works as its supposed to.

RedBite Solutions Response

last year

Rob! Thanks so much for your kind words. We agree, itemit IS great! So glad you and your wider team all find itemit so easy to use. And if there's ever anything we can help you with, just get in touch!

Jim
Financial Controller in UK
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Itemit - Track Your Assets with Ease

5.0 last year

Comments: Ability to track our assets in Venues around the country.

Pros:

Phone App and Scanning, easy software to use.Web based enables attachments like photos and documents.

Cons:

Reporting is slow, and not easy to use. Ability to customise the reports.

RedBite Solutions Response

last year

Hi Jim, Thanks so much for taking the time to leave a review for itemit. We are so excited to let you know that we have a new reports page that has just been released! This page is super fast and has been redesigned with speed and ease of use at the forefront. There will be more added to the reports page over the coming weeks, so look out for that too!

Abi
Ecologist in UK
Environmental Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

itemit is an essential tool for equipment management

5.0 last year

Comments: Being able to itemize, manage, and track 900+ items of equipment.

Pros:

Its intuitive use, being able to see the location of where an item was last checked in/out, and the ability to upload user guides to the items.

Cons:

System glitches, e.g. items checked in via the app don't update on the web version and vise versa.

RedBite Solutions Response

last year

Hi Abi, Thanks so much for leaving us a review, really appreciate it! So glad you're getting so much benefit from itemit. In terms of your check ins - drop us an email [email protected] and we'll get that looked into right away for you. Thanks again!

Charlotte
Senior Engineer in UK
Utilities, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent customer service, great product for reasonable price

5.0 last year

Comments: Product is easy to use and customisable to many use cases.

Pros:

The customer service from Itemit is always excellent, personable and timely.

Cons:

Initial set up to customise in the most logical way takes time but is worth it.

RedBite Solutions Response

last year

Thanks so much for taking the time to leave us a review, Charlotte. We're so pleased you find itemit so easy to use and good value for money!

Caryn
Project Analyst in Germany
Financial Services Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use product with minimal set up assistance, at a good price.

5.0 last year

Comments: It's been a really smooth process to implement and the process has bedded in easily.

Pros:

How simple it is to set up the structure - we only required a basic asset management tool and this fitted the bill perfectly. Many other products we reviewed were overly complex and expensive in comparison.

Cons:

Occasionally we have issues with incorrect bar code readings and have to re-scan items.

RedBite Solutions Response

last year

Hi Caryn, Thank you so much for your kind words! So pleased you find itemit so easy to use and so smooth to get set up with. Sometimes when you scan barcodes that are next to each other, you may find the camera detects the other barcode instead as the scanning is so fast. Drop us an email [email protected] and we can look at this together.

Elinor
Ecologist in UK
Environmental Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use, and helps track equipment

4.0 last year

Comments: Good for chasing people with equipment, or to see who has what in a large company.

Pros:

Being able to see who has checked out items, so we can do inventory checks

Cons:

Sometimes the app crashes or doesn't show the information properly

RedBite Solutions Response

last year

Hi Elinor, Thanks so much for your kind words. We are delighted itemit is enabling you to keep track of all your equipment, especially in a large company. I will pass your feedback to the team here to ensure you're always able to see the information you need. Thanks so much and take care!

Ellie
Workspace and events coordinator in UK
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great product!

5.0 last year

Pros:

The ease of use is wonderful - scanning items that randomly appear in our office is a very common use!

Cons:

N/a I thin any issues we had originally have been fixed with updates over the last few years!

RedBite Solutions Response

last year

Hi Ellie, Thank you for your glowing review! We have worked so hard to make itemit extremely easy to use and we're so pleased it's paying off. Delighted to have had you as a valued customer for years!

Scott
Senior IT Technician in UK
Construction Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great system

5.0 last year

Pros:

Itemit is a simple system that can be built out to include a lot of valuable data for all assets across a business. They're also very responsive when I've made a feature suggestion/reported a bug previously; they're always trying to improve it.

Cons:

At first there were a couple of features that I thought we wouldn't use, however after using the system for a good while now, there's different ways to use some of the features, that are in addition to the way it's meant to be used.

RedBite Solutions Response

last year

Hi Scott, Thank you so much for your kind words! We absolutely love being able to grow itemit based on feedback from customers like you and we're so pleased you're even finding new ways to use existing functionality. The possibilities are endless!

Scott
Operations manager in UK
Construction Software, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Value for money and easy to deploy.

4.0 last year

Comments: Overall it has been easy to rollout and given us much greater accuracy when it comes to tracking our assets.

Pros:

Very easy to use and our mobile staff find the app simple.

Cons:

Can be glitchy when the mobile signal is poor.

RedBite Solutions Response

last year

Hi Scott, Thanks so much for taking the time to review itemit. We are delighted your team find itemit so simple and easy to use! I will pass your feedback on to the team here and we will work to improve the app's performance in poor signal areas. Thank you!

Katie
Smallworks Coordinator in UK
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Replacing our Spreadsheets

5.0 last year

Comments: Positive - not really had chance to use it much as we're still in crossover period, but envisage us relying on it for our calibrated equipment pretty heavily

Pros:

Support in making this product work for our needs was really good

Cons:

Upload en-masse of existing certification for specific inventory could have been a lot smoother rather than having to upload everything individually

RedBite Solutions Response

last year

Hey Katie, Thanks so much for taking the time to leave us a review. Appreciate your feedback! itemit is such a brilliant replacement and upgrade form a spreadsheet, I'm so pleased you're already reaping those benefits. Great feedback on your mass upload of certification too - I'll pass that over to the team here. Thanks again!

Rob
Maintenance and Repair Co ordinator in UK
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

A much needed solution to manage our assets.

5.0 last year

Comments: This tool seemed to fit our needs and more. Early days but totally confident we have what we need to manage our growing asset list.

Pros:

Being able to tag items with Custom QR Tags which are readable using a mobile phone.The abilty to import your existing asset spreadsheet and add as much information as you need.

Cons:

Having the option to change the way all your assets are displayed when opened. Sorry if there is an option.Currently set to alphabetical order.

RedBite Solutions Response

last year

Hi Rob, Thank you so much for taking the time to give us your feedback. So chuffed you are loving itemit. We can't wait to see what we can achieve together! I'll pass back your feedback on the ordering of assets displayed too - sounds like a great shout to me!

Martin
Operations Director in UK
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Innovative & thoughtful solution

5.0 last year

Pros:

Itemit was designed with users & business requirements at the core.

Cons:

Nothing really works for what we need. Perhaps some health & safety checking automation (especially helpful for remote workers). An audit trail for end users of the items (without having them as logged-in paid users) would be nice.

RedBite Solutions Response

last year

"Innovative & thoughtful solution" Oh Martin, we appreciate you taking the time to leave us a review so much! Thank you for your kind words, we are over the moon itemit has had such a positive impact on you.

Rasmus
Business Analyst in Denmark
Chemicals, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great Product

5.0 2 years ago

Pros:

The ease of use, flexibility and customer support

Cons:

We had some minor issues and wishes we informed customer support about. All of them have been developed at the moment. Love the support and engagement from the Team!

Tomasz
Facilities Director in UK
Farming, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Thank You !!!

4.0 last year

Comments: Very Happy

Pros:

Easy access, very fast way of adding items,

Cons:

When I press on chat with us I got lots of options to press to get automatic option but I could not write anything

Andy
Head of Product Engineering in UK
Entertainment, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

A great simple solution that fits our needs

4.0 3 years ago

Comments: ItemIt has solved a long standing issue of knowing where our equipment is and de-conflicting equipment needed between multiple projects and users. In a newly remote working environment it has also allowed us to easily and effectively keep track of sometimes expensive equipment that is being used at remote locations and peoples homes.

Pros:

ItemIt matched our use case of managing and tracking equipment in an R&D lab setting where changing project requirements and an innovation led environment meant we needed a system that could keep up and be flexible enough to meet these demands. The ability to link QR codes to both locations and items coupled with the mobile app means asset tracking in our lab has become simple and beneficial to our 40+ engineers and all equipment is now tracked effectively by individuals.

Cons:

We would like to see improvements to reporting so we can more easily do periodic audits, we would also like to be able to assign more fine grained permissions to users so that we can empower our engineers to take an even greater ownership of the lab and assets.

Verified Reviewer
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Simple asset management and issue tracker

5.0 3 years ago

Comments: We realized early on that as we moved all our field team to exclusively working away from the office we needed a better way to organise our equipment with the ability for the team to report issues remotely.

Pros:

Our main use for the software is inventory management, we have a large volume of equipment booked out to our field team that needs to be tracked.

Cons:

Can be a little concluded to learn all the features on offer but once you are up and running it is highly adaptable

Sam
Programs Manager in Tanzania
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Not perfect but best asset management I have seen so far

5.0 4 years ago

Comments: Overall works so much better than the two systems I have tested so far, we can now track all our organization assets such as smartphones, laptops, camping equipment, etc Easier to manage asset movements from one employee to another and track asset history.

Pros:

Can be used both on the web and mobile App, makes it easy to use in any platform; very reasonable pricing; custom fields can be added per item, makes it easier to add item specifications and sometimes accessories; Supports asset tagging with barcodes and QR codes, makes it easy to quickly scan-to-identify an item; the best, quick customer support every time we had a problem; Asset check-in and check-out functionality; asset issue reporting and issue tracking;

Cons:

You can't persist custom fields for future added items, you have to recreate every time you add; Asset list UI can be improved to include asset thumbnails; The mobile app offline experience does not consistently work; Developers should consider adding a refresh feature while online to refresh data and pull new assets.

John
Assistant Manager in UK
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Ideal inventory registration and tracking solution

5.0 5 years ago

Comments: Itemit has become invaluable to us, as we often have to leave large amounts of expensive equipment on the sites of our work, in the presence of clients and/or other contractors but otherwise unattended, sometimes for several weeks at a time. Occasionally, items would become unaccounted for either by being misplaced or overlooked, being moved by other contractors, etc. Our use of itemit means this is both less likely to happen, and easier to resolve on the occasions it does.

Pros:

The app provides a simple-to-use, time-efficient solution for geographical tracking of our inventory hired out to site. It also allows to set maintenance reminders and monitor equipment servicing. The ability to filter and export data for external analysis is extremely useful as well.

Cons:

An additional feature for tracking time at current location for each piece of inventory would be a useful addition, but all the existing features work well and the app is easy to use overall.

Richard
Richard
Business Excellence Manager in UK
Verified LinkedIn User
Mechanical or Industrial Engineering, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great Solution For Tracking Products

5.0 6 years ago

Comments: The support team have been excellent from the early stages when we were assessing a number of providers, through a trial period to help the evaluation process right through to training and feedback from the teams using the software. That's the aspect that impresses me most is the after sales support

Pros:

The simplicity and ease of use. Also the metal barcode tags are really good too as many of the items we need to track are long and frequently have an oil based coating on them and the stick on labels aren't really ideal for

Cons:

We don't use the full functionality of the software but what we use is ideal for us

RedBite Solutions Response

6 years ago

We're very glad to see you've been using itemit for a while and that you haven't run into any issues. Here at itemit we love to see when our software is being used and appreciated for a while and love to hear feedback such as this, so thank you! If you ever need anything or have any suggestions on how we can improve the app further, we'd love to hear from you, just email us at [email protected]. Thanks again! Ben

Luke
Luke
CSC Executive in UK
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A fantastic time saving piece of software

5.0 6 years ago

Comments: IT emit has made a very tedious task a breeze to do. You can quickly add and tag new assets to your register using the app, and add new information in a flash. Gone are the days of huge excel files, everything is in one app, search and update in seconds. Fantastic!

Pros:

Instantly add photo's to your assets. Track your assets using QR codes and see their location on a map. Extract data in CSV format. Ability to add own tags in app.

Cons:

Would be nice if the app supported the new iPhone X resolutions and also to be designed for iPads!

RedBite Solutions Response

6 years ago

Hi Luke, Thank you so much for taking the time to review itemit. We're pleased to hear itemit is helping to make your life easier! Great shout on the iPhone X resolutions, this is something we've added to the development pipeline for next year. itemit is compatible with iPads and other tablets already but we will continue to work hard to support these devices! If you ever need anything or have any further suggestions for improvements, we'd love to hear them, just email [email protected]. Thank you again! Charlotte

Walter
Property and Heritage Officer in UK
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

ITEMIT REVIEW

4.0 4 years ago

Comments: Overall so far I am enjoying using ITEMIT and the support given by the team is superb, quick and very helpful

Pros:

I like the fact that it is cloud based and not tied to a a machine or hardware, I like the concept of being able to tag our products and then to be able to read them easily

Cons:

As we have gone along the user process there are a number of areas where I have found the system a bit clunky and not giving me enough functionality to record bespoke aspects for me.aspects