17 years helping Israeli businesses
choose better software

About Citation Canada

Citation Canada helps businesses master HR and Health & Safety compliance and regulation with expert advice, content and technology.

Learn more about Citation Canada

Pros:

If you are an HR Professional this is a great investment. You earn back in time 10x over.

Cons:

Status changes are not the easiest on a mass change basis.

Citation Canada ratings

Average score

Ease of Use
4.4
Customer Service
4.7
Features
4.4
Value for Money
4.5

Likelihood to recommend

8.6/10

Citation Canada has an overall rating of 4.6 out 5 stars based on 36 user reviews on Capterra.

Have you used Citation Canada before?

Share your experiences with other software buyers.

Filter reviews (36)

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Some pros and cons about HRdownloads

4.0 6 months ago

Comments: HRdownloads is very useful especially if you need a template or get an idea on how to create something for HR purposes.

Pros:

The available templates that we can use anytime. Those templates save a lot of time and research.

Cons:

Maybe the integration part? We cant integrate the HRdownloads to the EDM tool that we are currently using.

Citation Canada Response

6 months ago

Our support team is thrilled with your review. We thank you for your kind words and for choosing and trusting HRdownloads!

Kimberley
Manager of Governance and Communications in Canada
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Satisfied with what we utilize!

4.0 5 months ago

Comments: Since [sensitive content hidden] took over as my account rep, I feel he has been very responsive and I understand the menu of options available to our company far better than I ever have before.

Pros:

The Live HR advice is always appreciated and top notch. The advisors are quick to respond and knowledgeable in their fields. I have yet to stump them! I also appreciate the template documents and letters that I have used.

Cons:

I wish that the training offered was more extensive. It is very HR specific and thus we cannot use it for our industry, as it only applies to a very small department.

Citation Canada Response

5 months ago

We are pleased to learn our HR advice is useful and we passed on your kind words to the team. Thank you for choosing HRdownloads!

Shannon
Partner in Canada
Accounting Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Peace of Mind

5.0 3 weeks ago New

Comments: Everything is positive, nothing negative to say.

Pros:

I highly recommend it as a partner at an accounting firm in BC. This is our third year with Ciatation, and I couldn't be happier. Templates, forms, and handbooks were the reason I joined, not realizing their Live HR advice would give me peace of mind and confidence. Thank you, Sharon, Simon, Kim, Terri and Ed. I have spoken with all of them, and they have guided us in our HR needs.

Cons:

The only thing was the name HR Downloads, I love the name Citation better :)

Citation Canada Response

2 weeks ago

We’re thrilled to learn that we’re making a real difference for you and your company. Thank you for your kind words and for being such a loyal Citation Canada customer!

Kylee
HR in Canada
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to use

5.0 10 months ago

Pros:

The layout of the website and the ability to have employee sign documents

Cons:

I would like it to have an area to post employee reminders.

Citation Canada Response

8 months ago

Thanks for the review and glad that you find our website user-friendly. There are several ways that you can get or send reminders. If you'd like to discuss this please reach out to us at [email protected].

Plakilla
HR Director in Canada
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Investing in Citation will help you earn back your time 10x over

5.0 last month New

Pros:

I have been using Citation Canada (formerly HRDownloads) for close to 10 years. I like how they combined best practices with tech tools making all legislative and HR updates easily available. It has helped me keep up to date with all the happenings and serve my staff well. If you are an HR Professional this is a great investment. You earn back in time 10x over.

Cons:

None whatsoever. I'm very content with the platform, the content and the compliance aspects of Citation.

Citation Canada Response

last month

We are thrilled to receive such positive feedback, Plakilla. We’ve passed on your kind words to our team to let them know they’re on the right track. Thank you for being a loyal Citation Canada customer!

Laura
Human Resources Generalist in Canada
Warehousing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great HR Tool

5.0 10 months ago

Comments: Great Service, Lots of Documents and Training Courses available. The News and Legislation module is very helpful.

Pros:

I love that the training courses are interactive. It helps the employees to be in engaged in the course.

Cons:

Sometimes it's hard to find what I want as there are many documents, BUT when I look through all the documents I come across something that I know I will need in the future and I add it to the library so I do not need to look for it again.

Citation Canada Response

8 months ago

Thank you for taking the time to share your positive experiences with our interactive trainings We've recently updated the way we group and organize documents to make things easier. If you have any questions related to searching content please feel free to reach us at [email protected].

Ann Marie
Director Of Staff Development in Canada
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Provides crucial HR guidance for smaller business that do not have their own HR department

5.0 10 months ago

Comments: It has been very positive. It is a valuable resource for our agency.

Pros:

The many options they provide. We use the training the most and I look to their provincial updates regularly.

Cons:

We would like to be able to load some of our own training onto the platform

Citation Canada Response

8 months ago

We are elated to know that you are enjoying a variety of our services and are happy with the support our team provides. We will continue working towards meeting your expectations. To discuss your feedback about adding your own training, please reach out to us at [email protected]

Chanda
Director Of Operations in Canada
Civil Engineering, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Citation Canada Product

5.0 5 months ago

Comments: Since coming on board this program has assisted with some policy updates, training of new employees and many more things.

Pros:

The fast return call from the teams to provide HR advice.

Cons:

Nothing to report i've used HRDownlads in another company and had nothing but good things to say about it.

Citation Canada Response

4 months ago

Our team is thrilled to know you're having such a great experiece with our product. Thank you for choosing CItaiton Canada, formerly HRdownloads, and for bein such a loyal customer!

Csilla
HR Generalist in Canada
Oil & Energy, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

HRdownloads for compliance

5.0 6 months ago

Comments: This is the best platform for all the legally required training.

Pros:

We love the ease of finding any compliance related courses for our employees and assigning them. It would be nice to add a feature to automation when courses expire, so they would be reassigned to employees.

Cons:

The reporting function could be better and automation.

Citation Canada Response

6 months ago

Thank you for choosing HRdownloads and for your kind review! We sent your suggestions for our product team for evaluation for future updates!

karolina
Office Administrator in Canada
Architecture & Planning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good platform

4.0 2 months ago New

Pros:

Good customer service; quick reply any time help is needed

Cons:

in the past we we were able to get 10% discounts but they are no longer available

Citation Canada Response

last month

Hi, Karolina, thanks for your kind review. I passed on your impressions to our Customer Support team, they're thrilled to know they're hitting the mark! Thanks for choosing Citation Canada.

Laura
Manager, Human Resources and Facilities in Canada
Law Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent platform for HR

5.0 3 days ago New

Comments: Very reliable and effective HR system for day to day operations.

Pros:

I like the updates with legislation; tracking assignments and compliance for employees; courses offered

Cons:

time management just isn't there for me yet.

Citation Canada Response

yesterday

On behalf of the entire Citation Canada team, thank you for your amazing review! We will definitely keep working to improve all our solutions so we can continue making a real difference for customers like you!

Tasmin
HR Administrator in Canada
Civil Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great HR Tool

5.0 6 months ago

Comments: Lifesaver for training and automating policies/paperwork.

Pros:

Has the required legislative courses needed for onboarding along with numerous choices of others. Love that I can create my own policies and automation.

Cons:

Not enough fields for employee roster management.

Citation Canada Response

5 months ago

That's the best way to start a new month! Thank you for your kind review and for choosing HRdownloads!

Amber
HR Assistant in Canada
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Review of HR Downloads

4.0 10 months ago

Comments: Really enjoy it and the customer service is excellent!

Pros:

Easy to use and understand almost all parts. Does give financial assistance to non-profit organizations.

Cons:

Getting the reports can be confusing sometimes. Would prefer to be able to edit each section of employee file rather then the one only at the top of the page.

Citation Canada Response

7 months ago

Our customer service team is pleased to know you are so happy with their service! And we appreciate your feedback: your suggestions have been registered and sent to our product team. Thank you for choosing HRdownloads, Amber!

Verified Reviewer
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great Documents/ Templates

4.0 7 months ago

Pros:

Great starting place for document and template creation.

Cons:

They are focusing on more services and would rather they stick with their roots.

Citation Canada Response

6 months ago

Our product team is delighted to know you appreciate their job. Thank you for your kind review and for trusting HRdownloads with your HR needs!

Karen
HR Director in Canada
Insurance Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A good tool for a learning and compliance

5.0 5 months ago

Comments: This is the toll I will recommend to the others

Pros:

The account manager is super helpful and knowledgeable about the product. Easy to work with.

Cons:

Need to have quality control when uploading customized training material

Citation Canada Response

5 months ago

Our CX team is delighted to know you are having such a positive experience with our product. Thank you for choosing Citation Canada!

Valerie
Secretary Treasurer in Canada
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

thoughts on HR Downloads

5.0 6 months ago

Comments: always pleasant to speak with and willing to help

Pros:

like the availability to look at policy and procedures for an outline

Cons:

i feel the cost could be better for the type of service it is.

Citation Canada Response

6 months ago

Hello! We want to thank you for your kind feedback; our product team is delighted to know our solution has made a difference in your team's training and that you are satisfied with the service you have received. You are always welcome to contact us, we are glad to help!

Tracey
HR Clerk in Canada
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

review of hr downloads

4.0 10 months ago

Pros:

Training is what we use it mostly for. We also refer to the professionals when necessary.

Cons:

We have had no issues using hrdownloads.

Citation Canada Response

6 months ago

Thank you for your positive feedback! We are glad your experience with our product has been smooth, and that it can make a difference in your training program.

Melissa
People and Culture Generalist in Canada
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Quality HRIS!

5.0 10 months ago

Pros:

I really like that HRdownloads has a large training catalogue for various industries. Our employees have found these trainings to be extremely helpful in their professional development.

Cons:

At the moment, I have no things that I like least.

Citation Canada Response

8 months ago

We greatly appreciate your positive feedback! We're thrilled to hear that our training course are playing a key role in the professional development of your employees!

Jacqueline
Payroll and HR Specialist in Canada
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Training on the Go with HRdownloads

4.0 10 months ago

Comments: Good, especially for providing remote training for new hires.

Pros:

Remote employees can get trained easily.

Cons:

Status changes are not the easiest on a mass change basis.

Citation Canada Response

10 months ago

Thanks for the review and glad that our employee training has been a valued resource for you and your team.

Vicky
Executive Director in Canada
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Transition

5.0 last week New

Comments: I have more experience with HR Downloads then I do Citation Canada.

Pros:

up to date hr information and policies at my fingertips.

Cons:

Takes time to get familiar with everything. More my old gal problem!

Citation Canada Response

2 days ago

Thank you for your kind words, we're very happy to learn our content is useful and lives up to the expectations! Our team is always ready to assist you and to make your experience with our solutions as smooth and friendly as possible!

Amanda
HR Generalist in Canada
Market Research Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

HR Downloads a life saver

5.0 7 months ago

Pros:

I work for a global company and finding a program that meets our needs was difficult as many platforms are specific to larger countries (mainly the USA) HR downloads is a pleasure to use because it is Canadian focused and ensures that you remain up to date on the latest changes and notifies you.

Cons:

I don't love the look of the platform and I wish there were a way to batch download the certificates for my HRIS records.

Citation Canada Response

6 months ago

Thank you for choosing HRdownloads, we are thrilled to learn our solutions make a real difference for your company and your job as an HR professional. And you'll love to know we have added bulk download features to the platform: reach out to your account manager at your convenience to learn more!

Joelle
HR Director in Canada
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

HR Downloads User

5.0 2 years ago

Comments: Great I recommend it for sure with the online training.

Pros:

We utilize the training features on a daily basis. It is incorporated with our onboarding

Cons:

Sometimes it take too many clicks to get what I need.

Citation Canada Response

10 months ago

I'm happy that our training has proven to be a core product for your onboarding. To find what you need, we're continually updating our search functionality to make it quicker and easier and have launched updates this past year to help. Thanks again for being an HRdownloads customer!

Michelle
HR Director in Canada
Recreational Facilities & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Extremely valuable for organizations with a small HR team

5.0 5 years ago

Comments: Outstanding. I had no idea how easy the system is to use. The customer service and advice is outstanding. They have truly captured the market by offering HR services to small to mid size companies. What a great idea and I love the system is Canadian as well. HR Downloads is worth the cost and we are extremely happy with the product. I would highly recommend this product and service.

Pros:

HR Downloads is a true HR platform that addresses and provides information in a number of HR Categories such as: 1. Strategy 2. Employee engagement 3. Employee and Labour relations 4. Total compensation 5. Workplace Safety 6. Labour Laws 7. Learning and Development 8. Information for the HR Director For small to medium sized organizations the variety of online learning programs is a true time and cost saver. I find HR Downloads is priced fairly and the product offerings don't compare. As well the HR Advisors are extremely helpful and return your call quickly. Overall, I have been extremely impressed with HR Downloads and would highly recommend the product.

Cons:

The survey - it isn't as easy to use as survey monkey.

Allegra
People Services Coordinator in Canada
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Allegra Barss - People Services Coordinator

5.0 5 years ago

Comments: Excellent, worth while, and rewarding.

Pros:

The customer service at HR Downloads is outstanding, the quickness of daily customer support given when facing a smaller problem really helps when our employees have specific time scheduled to their training and we can get the problem solved with them that same day. I am often explained the WHY of the problem as well. Which helps build great communication and realistic expectationd between I, the administrator, and the HR Downloads employee.

Cons:

As we are now in the new updated Beta version, I feel as though I am still having trouble deciphering where certain items are.

Diane
Human Resources Manager in Canada
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

HRDownloads

4.0 5 years ago

Comments: Good experience over the years. Team is responsive to any issues.

Pros:

The company keeps it updated with new information and service offerings

Cons:

Because there is so much content now from when I first started using it, it can be challenging filtering results to find what you're looking for quickly.