ZIWO Reviews

Ziwo is making my work experience easier and funnier

Pros:

The user-friendly interface and the easy way of using it

Cons:

Extracting the call record and redesigning the layoutt

Many features that allowed us to Improve our team's productivity!!

Comments: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Pros:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Cons:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Bad customer Service

Comments: 2

Pros:

Everytime when something requested , it takes ages for them to solve our problem,

Cons:

the dailing and at times the system hangs

Call recording saved us!

Pros:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Cons:

Nothing to mention, however, an updated mobile version would be great!

ZIWO review

Comments: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pros:

Having a mobile app for admins. Easy GUI. Great customer support.

Cons:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Ziwo is great

Pros:

itnis very easy to use and can track calls at real time, east to back track recent conversations

Cons:

intl numbers usually do not function correctly

ziwo

Comments: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Pros:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Cons:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Service from Ziwo

Comments: It was great as it gives me freedom to connect with more people

Pros:

With the help of Ziwo we can call to any of the country across our globe

Cons:

Sometimes it gets stuck and there is a delay in call while conversating with the other person

Ziwo is the best option for your quick call center needs

Pros:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Cons:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Greatest work experience with Ziwo

Pros:

Its ease of use is wonderful, keeps track of all your calls, as well as call recordings in a very well organized manner.

Cons:

It needs a high internet speed, which I think it's normal.

Fantastic tool

Comments: Calling and connectivity is very good and tacking is also available

Pros:

Calling and connectivity is very good and tacking is also available

Cons:

Calling and connectivity is very good and tacking is also available

Ziwo review

Pros:

Dashboard is very easy to read, and I can customize the dashboard of our needs.

Cons:

Mobile Application to track the call logs

My feedback for using ZIWO

Comments: ZIWO been a great help, since my profession is to connect with people all over the world, I never faced any disconnection or networking errors while dialing internationally.

Pros:

I have been using ZIWO since two years now, And I don't think I have used any software fastest and easiest than ZIWO.

Cons:

I think ZIWO should have a feature where we can select which country we can dial on, without the country code.

Why ZIWO ?

Comments: Exceptional

Pros:

- Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you. - Support is 24/7. - The trial period is 14 days in which you can test all the features of the service unconditionally and without any commitments. - The service is the best in the market as it has some specific features which rival service providers don’t offer such as offering a dedicated channel for calls in order. - Ziwo is the only provider in market is the only service provider in market that can deactivate Call Waiting service which other big companies in the market cannot offer because it’s built-in in their system. - The voice quality is amazing. - The system is responding perfectly with my company’s IVR system. - The system to not receive any other calls if there is already an ongoing call. - Many features like call recording, call reports and monitoring. - I would recommend Ziwo to any business or any freelancer doing work over the phone. - Uptime is all the time technically.

Cons:

Nothing . It's the best in market much better than the rivals from my experience and testing.

Great connection

Comments: It was a good way to communicate with the POCs.

Pros:

Easy connect to the POCs. It is very clear and fast.

Cons:

All about it. Ziwo is a good program that make your work easier.

Very good experience

Comments: excellent

Pros:

the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only

Cons:

there is no disposition option in the software hope you add it shortly

ZIWO

Comments: we are able to assist our customers effectively and in a timely manner.

Pros:

- The software is modern and user friendly. - l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in. - the ability to track all the calls that are recorded easily.

Cons:

nothing at the moment, the software is easy to use.

I recommended this software

Pros:

I like the variety of services that the software included such as , showing the number of callers before answering the call.

Cons:

Sometimes I didn't understand the behavior of the system because it shows that calls are answered even when the system is closed

Cold calling agent

Comments: Awesome really value for the money, in-spite what you spent for the software difference view but post paid how the team make you feel and service makes big difference on the business

Pros:

This software is heart of my working, this provide me empowered my work, it is fast, easy, very supportive in case of trouble

Cons:

I am addicted to it, this will just doesn't hang any of the time.

Ziwo review

Comments: it's great. Have enjoyed it.

Pros:

It's very simple to use and effective. It's very helpful to handle calls with clients without hiccups.

Cons:

I think its great. I don't really have any complaints regarding the software.

My experience

Pros:

I was amazed at how easy to set up and use Ziwo. You can simply start to work on it without getting any training as it is very easy to navigate and use All the information in one place and easy to access

Cons:

Till now the program is working without issues or difficulties

ZIWO ASWAT

Comments: I have been working on ziwo for almost 10 months now, i like its features!
very helpful for multitaskers!
call clarity 10/10
easy dialer for international and local calls

Pros:

ZIWO is super fast and very easy to use!

Cons:

the software lags sometimes for 30 secs

Very efficent

Pros:

Hold features, warm transfers and seeing the call history in detail.

Cons:

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

User friendly

Comments: Good

Pros:

it's multiple features is quite impressive

Cons:

it sometimes get hanged and has to be refreshed

First Usage of Ziwo

Pros:

The product is easy to use and provides high quality calls.

Cons:

A downloadable desktop version would be ideal.