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nCino’s Mortgage Suite Reviews

About nCino’s Mortgage Suite

Unites the people, systems, and stages of the mortgage process - all so lenders can increase mortgage profitability.

Learn more about nCino’s Mortgage Suite

Pros:

They also like the Point of Sale features, such as preapproval letters, credit, and pricing that they can use on the go.

Cons:

When texting the link to our customers, the wording goes through several minutes before the link and causes confusion to the customer.

nCino’s Mortgage Suite ratings

Average score

Ease of Use
4.7
Customer Service
4.7
Features
4.7
Value for Money
4.8

Likelihood to recommend

9.1/10

nCino’s Mortgage Suite has an overall rating of 4.8 out 5 stars based on 126 user reviews on Capterra.

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Filter reviews (126)

Chris
Chris
Marketing Manager in US
Verified LinkedIn User
Financial Services Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Intuitive, sales-friendly and solid performance

5.0 6 years ago

Comments: SimpleNexus has brought the mortgage application process into the hands of our realtors and borrowers with a very user-friendly mobile app. The convenience of the app and desktop 1003 landing pages are so good that we've decided to funnel all of our online applications through SimpleNexus. We are thoroughly pleased with it's performance and the technical/customer service team behind it.

Pros:

The user experience is excellent, for the borrower, realtor and loan officer. This platform makes is easy for even the non tech-savvy to use it effectively. From an administrator's point of view, the platform has the organization-wide controls you need. The Encompass integration is very tight, solid performance. Overall very happy with this platform.

Cons:

Can't edit the Loan Officer landing pages without special requests, and even then what can be changed is limited.

Purnambica
Manager in India
Management Consulting, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

The modern digitalized mortgage lender for connecting loan officers, agent & borrowers etc. !

5.0 2 years ago

Comments: SimpleNexus platform is one stop solution for any borrower to avail any form of loan in smooth and credible manner through simplified legit process of SimpleNexus. It connects all lenders, agents, borrowers ,loan officers etc. to promote smooth loan sanctioning process and enable clear mortgaging process. The platform provides end to end process action which helps in complete tracking of process timelines and actionable in detailed reporting way.
Mortgage related payments get smooth and enough streamlined in comparison to other alternatives
They offer trial period to assess the platform inside out so that final decision should be strengthened.
The platform user interface is interactive and quite handy to operate.

Pros:

It is the modern mortgage lender for borrowers which facilities smooth loaning process end to end. Also, it helps in connecting lenders and borrowers seamlessly with complete transparency through its innovative platform. No involvement of unnecessary hidden charges and tension of middle men. Every process activity from start to end is quite smooth which helps in earliest closure of loan sanctioning process without any hassle. The platform is fast and does not exhibit any latency. It is advanced platform which meets all process requirements in transparent way on platform and there is no scope of fraud at all.

Cons:

More easy and fast documentation process should be incorporated so that we can get away with heavy documentation . Also, there should be involvement of legal team at certain advanced stage in platform which can help in smooth operations from borrowing to recovery without any issue.

Verified Reviewer
Verified LinkedIn User
Banking, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

SimpleNexus to NCino - An Unfortunate Sale For Mortgage Companies

2.0 5 months ago

Comments: I despise using the NCino platform - from point of sale through closing, the platforms half-witted default settings and lack of customizations create a sub-average platform. NCino took a great product, stripped it down, and destroyed the UX.

Pros:

Not much - nearly every change since NCino's acquisition of SimpleNexus has been a negative. NCino has made certain pages look cleaner, but other than minor appearance tweaks, there have been no tangible improvements.

Cons:

They stripped a large number of customizations, adding time and effort to each and every loan application, and creating friction in the origination process. Default options are lackluster and underperforming, and the lack of customization options that were previously offered have been immensely burdensome as today's product is vastly inferior to the product UX pre-NCino

Verified Reviewer
Verified LinkedIn User
Financial Services Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Comprehensive App that Sets Us Apart from the Competition

5.0 6 years ago

Pros:

The SimpleNexus app allows our sales staff to provide a transparent process to their customers and referring clients. Online application integrated with LOS , real-time loan status, secure document upload, generate pre-approval letters, and co-branded apps for referring clients.

Cons:

Back-end web administration can be a bit clunky, but SimpleNexus listens to their customers and continues to upgrade.

Verified Reviewer
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Tool

5.0 last year

Pros:

Great platform, easy to use and can do application in Spanish or English.

Cons:

Automatic tasks sent when already provided.

David
David
Branch Manager in US
Verified LinkedIn User
Financial Services Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

David Kosmecki user

5.0 3 years ago

Comments: Extremely happy

Pros:

Simplifies my process and frees up my teme

Cons:

There is nothing I dislike about the software.

Spencer
Spencer
Encompass Support Specialist / Software Developer in US
Verified LinkedIn User
Financial Services Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Customization for Any Mortgage Company

5.0 6 years ago

Pros:

The ability to customize this app has been such a break through for our company. I've been able to work with the support staff to get a whole new application process, with new features and more!

Cons:

At the beginning there were a few bugs and kinks that were causing the app to crash, but since then all seem to have been mostly resolved!

Jerrod
Jerrod
Sr. Mortgage Loan Officer in US
Verified LinkedIn User
Real Estate, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

SimpleNexus is great

5.0 2 years ago

Comments: wonderful

Pros:

ease of use, integration are fantastic and has many options

Cons:

customizability is not quite there and could be more user friendly

Verified Reviewer
Verified LinkedIn User
Real Estate, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Would never look back.

5.0 2 years ago

Pros:

The ability to send eSign documents to other people not on the loan file Tracking signed disclosures and documents Customization of requested docs Secure upload portal Support nearly instantaneous

Cons:

Very basic logic statements for requesting docs (only one "if" statement allowed)

Kenneth
Kenneth
Partner in US
Verified LinkedIn User
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great product!

5.0 6 years ago

Pros:

Great tool to co-brand and our referral sources love it! The calculators are the best in the business. Easy, Simple, Straight Forward. Clients love the scanner.

Cons:

Integration with our LOS is not pain free...but such is life if you use a legacy LOS as we do.

Charlie
Loan Officer in US
Financial Services Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

LO reviews SimpleNexus and likes it

4.0 3 years ago

Comments: very good

Pros:

Easy of use. Compatibility with Encompass

Cons:

need more access on mobile with Encompass database

Brandyn
Loan officer in US
Real Estate, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Super easy and attractive app

5.0 3 years ago

Comments: Excellent

Pros:

It's makes life so much easier for the borrower to be able upload docs and check on the status of the loan.

Cons:

Sometimes borrowers have issues entering in the authorization code

Daniel
Mortgage Professional in US
Financial Services Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

SimpleNexus for the win.

5.0 3 years ago

Comments: Great Experience. Keep up the good work.

Pros:

Ease of use. For the Client and for us as well.

Cons:

It always goes to sleep and you have to log back in.

Nicholas
VP Mortgage Originator in US
Financial Services Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Mortgage app

5.0 5 years ago

Comments: I use it to send mortgage preapprovals and now send all mortgage loan applications. The connection allows a user to connect once and provide consent without repeating it for the loan application.

Pros:

Ease of use and convenient for sending Agent mortgage preapproval letters.

Cons:

Some small delays when pulling up my pipeline in my phone app, but very minimal

Yona
Representative in US
Financial Services Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for mortgage loan officers

5.0 3 years ago

Pros:

I love that this platform allows for easy delivery to borrowers. It makes the process of collecting loan documents from borrowers easy. Users enjoy the ability to track the loan status and the ability to see all documents in one place. I would definitely recommend this software.

Cons:

It would be better if the preview of documents did not auto close or time out so quickly when viewing on mobile devices.

Gina
Branch Marketing Manager in US
Financial Services Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Wonderful Team

4.0 6 years ago

Comments: Having been long term customers of SimpleNexus, we are excited to continue to use their product and see all the development that has progressed throughout the years.

Pros:

The team at SimpleNexus are a joy to work with! They are flexible to our business model and offer a software that compliments our sales team quite well.

Cons:

The admin interface could have a cleaner user experience, but if I ever had any questions, their support team is always happy to help out.

Zach
MLO in US
Financial Services Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

I love the simplicity of SimpleNexus

5.0 3 years ago

Comments: Easy to navigate and use

Pros:

easy to use. clients who don't understand technology can still comprehend and do the application online and upload documents.

Cons:

When an application is submitted, it does not ask ALL the questions (previous residence, time, payment, etc..) it does not break down the income by month or year or hourly. it always comes through monthly.

Ferd
LO in US
Financial Services Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Highly recommend

5.0 2 years ago

Pros:

Ease of use. The ability to send a prequal letter is a big plus.

Cons:

From time to time, some sections of the interface doesnt react quick enough..

Ann
mortgage banker in US
Financial Services Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

this is the first company I have ever used your product with.

5.0 3 years ago

Pros:

customer's really like uploading docs and sending secure

Cons:

moving around from our system to yours

Michael
Loan officer in US
Financial Services Software, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Great app

5.0 3 years ago

Comments: It has been great so far.

Pros:

It is very easy for my agents to use and implement as part of their sales pitch.

Cons:

They changed the product so it no longer updates with encompass information regarding loan payments.

Jared
Realtor in US
Real Estate, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great platform

5.0 last year

Comments: Reminds me to follow up with clients that may need assistance gathering informat

Pros:

As a realtor using the app to connect clients with my lender, I wish all lenders used this platform. I can easily check in on my clients without calling the lender

Cons:

I don’t have any complaints about this app

Becky
Realtor in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

Excellent app

5.0 2 years ago

Comments: Excellent

Pros:

Easy to use for myself and my clients for loan pre qualification for

Cons:

I have not found any difficulties with the use of this software

Jessica
Executive Assistant in US
Financial Services Software, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Mobile App for the LO on the GO!

5.0 6 years ago

Pros:

User Friendly, Convenient, revolutionizing the loan app process for clients

Cons:

I like everything about the mobile app.

Jeff
loan officer in US
Retail, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

First Impressions

5.0 2 years ago

Comments: So far positive.

Pros:

This is my first exposure to this program and I am without words to explain how impactful this may be with my business. This offers communication, administration, sales information that is important to buyers and agents alike. I see this as a tool for the future of my success.

Cons:

So far, i have none. I just had my first training class today.

lauren
Operations manager in US
Real Estate, Self Employed
Used the Software for: Free Trial
Reviewer Source

Great app great product

5.0 3 years ago

Comments: Overall I had a really great experience with this product. I would use it again and recommend it to other users

Pros:

The software was easy to use, easy to understand, easy to follow, easy for my partner and I to sign into from different locations etc.

Cons:

I don’t have anything negative to say about this product outside of the suspense going to the loan process was the most difficult part