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Workplace from Meta Reviews

4.4 (1,320) Write a Review!

About Workplace from Meta

Workplace connects everyone in an organization using familiar Facebook features like chat, video calling, posts and groups.

Learn more about Workplace from Meta

Pros:

What I like most about this product was the customer service.

Cons:

It has way to many notifications and it's aggravating.

Workplace from Meta ratings

Average score

Ease of Use
4.5
Customer Service
4.2
Features
4.3
Value for Money
4.3

Likelihood to recommend

8.0/10

Workplace from Meta has an overall rating of 4.4 out 5 stars based on 1,320 user reviews on Capterra.

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Filter reviews (1,320)

Dilraj
Dilraj
Sr. Software Developer in India
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Facebook .. for work :)

5.0 4 years ago

Comments: Overall experience was very good. Workplace was like a really cool place for different team members to discuss daily office work rather than using some mundane office software.

Pros:

The workplace is actually social networking for work. Its really convenient to use across the company and different team members can be tagged for any work to be assigned to them. The workplace posts can be directed to all the team members for passing on the vital information and discussions on the topic can be done using the comments section, just like the Facebook. The team events can be shared live on the platform also along with other facebook features available like chat etc.

Cons:

The overall experience with software was really good but the one thing which is missing is keeping track of the tasks assigned to different team members by tagging them in a post.

A.L.
A.L.
Cofounder in US
Verified LinkedIn User
Writing & Editing, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A Function Workspace for Teams

4.0 4 years ago

Comments: Overall, Workplace did what we needed it to do and provided us with a functional, no-frills communication board to organize our projects.

Pros:

What I like most about Workspace was the ease of communicating with entire teams set up based on individual projects. It allowed for a better workflow inside teams and from one team to the next.

Cons:

What I liked least was the very limited features and the inability to have basic admin controls without upgrading. Removing nonactive team members was difficult and created a bit of an issue.

Hendrik
Co-Founder in Spain
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use as ”Facebook for your Business”

4.0 last month New

Comments: Easy to use; and as it has the Facebook look and feel it’s just easy to start going.

Pros:

It’s easy for the users to get started as it feels like Facebook and therefore feels natural. Also form a administrator persflpective it’s easy tosetup and implement and integrate.

Cons:

The issue in the Benelux is that Facebook has some negative thought over it. Therefore implemting can be challenging from a change management perspective.

Carlos
IMS in UK
Education Management, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Comunity team app

3.0 2 months ago New

Pros:

Several tools to work with my direct team.

Cons:

Limitations when comparing with office solutions and also the package value.

Javier
President & CEO in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Most essential ingredient to success.

5.0 2 months ago New

Comments: Workplace from Meta is incredible, it's usability and flexibility makes it compatible with us.It has magnified it's excellent work on my end results.My business have really expanded and got many new clients and thanks to this life changing software.

Pros:

Work from Meta is an excellent software which connects organization using Facebook features.It provides a simple secure and dependable way for people to work together.You can securely share information through chats, video chat.It brings organizations together thus creating more job opportunities for it's users.

Cons:

Am a proud and delighted user.This software stores files and information very securely and you can access it whenever you want.

Troy
PM in US
Banking, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great social media platform for business

4.0 2 months ago New

Pros:

Our company launched WP as an internal social media and communication hub. It has been a big success. The group feature is nice as you can choose to follow/participate in areas that interest you.

Cons:

My only issue with WP is the feed. I would like to be able to have my feed show most recent posts by default. The default feed view ("Your Feed") doesn't seem to make sense as posts show up in random order. I would rather view everything chronologically.

Summer
Boss in US
Verified LinkedIn User
Wholesale, Self Employed
Used the Software for: 1+ year
Reviewer Source

Facebook to Business

5.0 3 weeks ago New

Comments: It was amazing and not to pricey either

Pros:

It's one of the easiest to navigate and to understand

Cons:

The basic is all that they really have but it's nice and easy

Amedeus
Director in Tanzania
Consumer Electronics, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Work place from meta

5.0 2 months ago

Comments: Work flow managementSharing fileRouting our workCost is moderateEase to communicate

Pros:

Ease to communicateSharing fileManagement work flow

Cons:

I think it is okay for now according to me

Layla
Blogger in US
Entertainment, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Keeps Social Media Managers Connected

5.0 4 weeks ago New

Pros:

Workplace from Meta is a great way to stay in touch with people, receive real-time updates, and easily manage multiple chats and conversations at once from the same dashboard. This saves time, especially if you're someone who manages multiple projects or someone who needs to be readily available to numerous people.

Cons:

Chat transcripts and chat history can be tricky to find.

soumia
graphic designer in Algeria
Apparel & Fashion, Self Employed
Used the Software for: Free Trial
Reviewer Source

i really liked working with Workplace from Meta

4.0 last month New

Comments: I can say that it is a very enjoyable and practical experience, and I will continue to use this application in the future

Pros:

What I liked most when using this application was the ease of work and conversation, in addition to the ease of saving data, since I am a designer who needs a larger capacity in order to save data.

Cons:

What I did not like about the application is the difficulty of communicating with support and the large capacity when downloading, especially from the iOS system

Kunal
Owner in Australia
Legal Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Easy and fun to use

5.0 11 months ago

Comments: I would rate it 10/10. No problems and would recommend people to use it.

Pros:

The best feature is the price, it starts at only $4 per person per month, you can create unlimited number of work groups, ability to highlight posts as important for immediate attention. The best part is auto captioning in videos and I am able to invite people without business email to workplace.

Cons:

There is not much to dislike about Workplace, however I find the news feed section a bit distracting at time and also it would be nice if we can have an option to segment the market better. Other than that it is a very good platform to work on.

Reymond
Digital Marketing and Research Specialist in Saudi Arabia
Verified LinkedIn User
Human Resources (HR) Software, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Workplace by Facebook Overall Experience

4.0 4 years ago

Comments: Overall, we have a place where a group can work together and can have their meetings on their own. Easy messaging in case someone is not around. However, not all people or countries really familiarize this tool. It still needs more push to make the company employees use the platform rather than using others.

Pros:

Personally, as Digital Marketing who is knowledgeable with different types of platforms, I really like it. However, some of my colleagues who are Saudis does not like Facebook and workplace features almost the same as regular Facebook. Overall looks and design are very user friendly.

Cons:

Yes. The translation. Since this is for business applications, I think it makes sense that the messaging through workplace chat should have a feature for auto-translate. If this can be done, many none users of workplace will have to use the workplace to communicate with the team. It could break the barrier of language deficiency. Integration really is not so good, especially when creating chatbots or linking it to tasks scheduler.

Volodymyr
Volodymyr
Marketing Content Manager in Ukraine
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Bizarro Facebook

4.0 5 years ago

Comments: What if Facebook was streamlined to essentials and free of excessive fat? That's Workplace. For a long time Facebook was a leisure outlet on the workplace - the one for wasting time and getting lost in-between tasks. With Workplace the dynamics had flipped and now it is a legitimate productivity tool where you can chat with your colleagues, exchange ideas, drop some stuff and discuss serious matters without distracting yourself to everything else in your newsfeed.

Pros:

Workplace combines the best features of Facebook, Slack and Basecamp and makes a case of a private social media application designed for productive communication and not time wasting. It works really well as a company's general newsfeed and it allows to bond the collective in a more easy-going and informal manner. On one hand, Workplace is a perfect working environment for human resources - streamlined, self-contained and direct. It really helps to establish solid internal Employer Branding and keep every member of the team on the same page. There are numerous features that allow various temperature checks of the teams via polls, discussions, etc. On the other hand, Workplace is a really good fit for onboarding of the new team members.

Cons:

Since this is a Facebook product - there are certain concerns over privacy. When it comes to sharing some sensitive data - actions often proceed in a more trusted environments. On the other hand, there is just too much of the stuff to do. The novelty of "Facebook but for work" wears off pretty fast and it makes Workplace more of a gimmick tool than an actual productivity tool. As it often happen with Facebook newsfeed - it might get crowded and cluttered after a while, especially if the activity is relatively high. Aside from project related groups - it is often nothing more than a link dumpster.

Michal
Michal
Internal Communications Lead in Czechia
Verified LinkedIn User
Telecommunications, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Indispensable internal communications tool

4.0 2 years ago

Comments: It's a polished online communications platform which is easy to use. At Vodafone it's our workhorse platform for internal communications, and does a great job day to day.

Pros:

Workplace enables us to have meaningful dialogue with colleagues rather than just one-way publishing of corporate news. It does everything a social network should in a tried and tested interface that most users are immediately familiar with. Broadcasting video to the platform works well, too.

Cons:

Compared to the more 'modern' social networks like Instagram and TikTok content mostly needs to be created off-platform before it is uploaded. Templates / widgets and similar functionalities would further simplify using it. Sometimes key functionalities (such as video viewer statistics) are taken off air for extended periods without much of a warning (though admittedly to improve the service in the end).

Fadiah
Fadiah
Human Resources Assistant in Malaysia
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Collaborating and communication is easy with this software

5.0 2 years ago

Pros:

Facebook Workplace is used as a platform for internal communication inside an organization. It's really simple to use, and users can easily share screenshots and videos with others in a group or individually. It offers you a place to post your ideas and celebrate your accomplishments within your company's walls. You may pin a conversation message to the top of the group or make a notification for any particular communication.

Cons:

Whenever you click over the different post choices, such as polls, it would be helpful to see a little summary about what you're doing with them or how they are used. The pages might appear a little cluttered from an aesthetic standpoint. Overall, i am still satisfied with this software.

Emilia
Technical Support Lead in Nigeria
Verified LinkedIn User
Financial Services Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

My organization is now a community courtesy Workplace.

5.0 5 years ago

Pros:

Workplace chat - Workplace Chat has a simple and familiar interface like what's obtainable with Facebook messenger. It enable me communicate with my colleagues with ease ,while making use of stickers ,emoji and gifs to spice up my conversations with my work peers. It also enable me to create polls, exchange video clips or share gps location with my team members ,when I am outside the office environment. Groups - Workplace group is similar to Facebook groups , however this time , they serve as collaborative spaces where office tasks ,and projects get done. Workplace group makes it easy to share files in a secure environment , tag team members , get feedback and assign tasks. Org chart - There are over 5000 users on my organizations Workplace. Therefore it can be an hideous task, having to search for team members working on a particular project or staffs in a particular department. Org Chart solves this problem by making it easy for me to quickly search up individual user profiles and team info. , therefore making me expend way less time trying to find out who to contact.

Cons:

I have sometime lost track of what I needed to do ,and expended precious time reading official posts and trending gossips on Workplace.

Gloria
Gloria
Digital Marketing Trainer in India
Verified LinkedIn User
Marketing & Advertising, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Great platform for team co-ordination and also video conferencing

5.0 last year

Comments: Excellent platform for team co-ordination and communication.It makes discussions effective and result oriented ,thus time can be saved.

Pros:

Workplace from meta is pretty much similar to Meta software user Interface.Workplace from meta provides video conferencing ,collab tools which makes to coordinate with team members easily and effectively.The audio and video quality is at the notch when compared to other tools in the market.

Cons:

Workplace from meta is great platform for business growth while if its support system is little more responsive it will be great platform.I think response from the support centre is quiet a time consuming process which makes delay in all other activities of the business.

Kaitlyn
Partner and sales associate in US
Apparel & Fashion, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Similar to other Meta software.

4.0 last year

Comments: Workplace is awesome for video chat & conferences as well as for managing your businesses social media.
We realized the benefits of daily video conferencing to touch base with each other, and in social media marketing, after using Workplace from Meta.
This software does have cons and it doesn't have everything you may need for business use.

Pros:

The layout is similar to other Meta software, so it's a familiar interface and easy to learn. The video chat & conferencing quality is great and it's so easy to set up. Your personal Meta accounts remain separate from your Workplace account, although you can manage your businesses pages or accounts through Workplace. I loved the important comments setting, and the metrics + updates. Use on multiple devices.

Cons:

The similarities to other Meta products were on my pros list, although it's also a con in some ways. The AI has flaws and it's hard to contact customer support at all, let alone someone who is actually helpful. There isn't a lot of customization and what you do change isn't saved for future use. There are a LOT of notifications that can get in the way of what you're actually aiming to keep up with or check on. I would want to see more features for business in general.

Andrew
Andrew
Store Leader in UK
Verified LinkedIn User
Telecommunications, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ideal for modern day communications in the covid era

5.0 3 years ago

Comments: My team have been able to stay in contact fully during all 3 lockdowns and this would have been difficult without workplace. Its not gone down once all year which is a huge achievement

Pros:

Workplace has been amazing at helping my team, my peers and beyond at staying in touch, holding meetings and sharing best practice. The ability for do not disturb and short term muting is very useful too.

Cons:

Can't send PDF's to each other on messenger. The Rooms feature is good but if I share my screen, I can't then very easily see everyone and my video stops.

Ishrat
ICT Operations Manager in Bangladesh
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

It enables for more two-way communication than other platforms

5.0 2 years ago

Comments: As a result of improved teamwork and communication, our company's productivity increases.

Pros:

As a result, our employees are more engaged. Facebook's Workplace supports diversity and employee input because it is built to focus on individuals rather than companies. It motivates our teams to collaborate. Unlike other collaborative tools, Workplace by Facebook improves over time. Combining group discussions and instant messaging does this. Separate Workplace Chat apps with video and audio calls are also available for download. The software improves communication because it allows me to communicate with everyone in the organization. It allows me to upload an unlimited amount of films and images.

Cons:

Some features of the chat interface should be enhanced. Alternative instant messaging networks, such as Slack, are incompatible with it. A large amount of administrative and behind-the-scenes effort is required

franklin
franklin
quality analyst in Cameroon
Verified LinkedIn User
Food & Beverages, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Workplace multiservices review

5.0 last year

Comments: we use it a diageo to coordinate the overall communication in the global diageo hub. we can find in it numerous services that respond to specific need on site , to complies with some managements requiremets

Pros:

Pawerfull recommended tool to organinise the entreprise and its services Multifunctionality Dan be used in any type of organization Didital and allows to centralize the information of an organization

Cons:

only the fact that it Required a good internet connection.

Terri
Senior Project Manager in US
Translation & Localization, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Making a Global Company feel Local

5.0 2 years ago

Comments: Our company has multiple offices and locations globally, and with the COVID-19 Global Pandemic, suddenly there were over 100 "offices" as people set things up from their homes. Naturally, collaboration has looked different this past year, but Workplace by Facebook has been an awesome tool to stay connected in more day-to-day ways -- of course we have our virtual town hall meetings and team syncs, but with Workplace we have groups set up for sharing victories from different regions, pictures of our home office setups, and we can comment and discuss the really important topics like the best sports teams. Workplace has created that "water cooler/break room" vibe again on the team, which helps us to be more connected as a global company and to be able to collaborate better on all our projects.

Pros:

The ability to share live videos and our own photos and content has created a huge community feeling within our global and largely isolated team members. I enjoy the ability to have groups for each region in our company so we can see what's going on in our America team vs Australia vs Europe etc.

Cons:

I didn't like that it wasn't the most clear at first which group I was looking at, but I figured it out and it's a nonissue now.

Brian
Brian
Customer Success Manager in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool to keep a company up to date on activities

4.0 4 years ago

Comments: We've been able to inform our employees about major events and customer updates with Workplace. It is better than email in that case, because we can easily reach our internal audience better without inundating people with email.

Pros:

I like that we can post activities about our customers, our company, and even ask questions of specific teams. I like the fact it is just like Facebook so everyone knows how to use it. I also like the instant message features to communicate some of our special teams.

Cons:

I don't have many dislikes about the product. The main issue I have is ability for just about anyone to create groups in Workplace. It becomes just like Facebook where anyone can create a group. Sometimes people don't look close enough and there may be a group already there. It would be nice to give suggestions on existing groups that are similar in name or description before a group is created.

Eduardo
Eduardo
RRHH analyst in Venezuela
Verified LinkedIn User
E-Learning, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A place for Work

5.0 4 years ago

Comments: No complaints regarding its use. From the beginning it works for what was designed and purchased. Now, they have changed the way in which chat and notifications are presented, sincerely surprising me. I hope you can continue to improve and bring surprises.

Pros:

I work remotely, in a company that hires 100% of its workers remotely. As an HR analyst, Workplace has been an ideal tool. Create work environments and the opportunity to interact with the intuitive simplicity offered by Facebook or any social network. It's great to be able to create groups, send files and maintain real-time communications

Cons:

This is already something about personal tastes. I would like the color palette to be editable. Maybe not in a very broad spectrum, rather with predesigned options

Donabel
Accounts Manager in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

Work at your own pace

5.0 12 months ago

Comments: There's a lot of benefits I get from this product and that is free and very helpful for me, easy to use and I didn't even have to use any other products. It's everything I needed and it's really good for me in my work and business. I'm so thankful for this app because it helped me a lot.

Pros:

The most feature that's really helpful for me was the real-time chat because I get to connect to my clients and friends, family and that is very important just like your phones. This product has helped me a lot and been using it for years and now it has been great help to me.

Cons:

I think there's no feature that's difficult to use or any other kind of issues. There maybe some features that's rarely used or not that necessary for the product but I will be depending on how or what will work for you. For me, it's been very useful to me with my work and business.