17 years helping Israeli businesses
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About Zadarma
Business Phone System (PBX) with an extensive list of features that will simplify and organize your voice communication in few minutes
The price does not depend on the number of users, we are expanding rapidly and appreciate that we do not have to pay extra for each new employee.
A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it.
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I soon came to appreciate how this VoIP contributes to efficient & economical business communication
Pros:
Zadarma's range of supported VoIP features provides excellent value. In particular I find that their virtual number deals make sound business sense. By taking virtual numbers, small and medium size firms are able to compete on international markets in a way previously only open to large companies. For example, from my office in the USA I can open and run virtual offices in the UK, India, Russia and many other leading business centers. It saves a small fortune in office, personnel and travel expenses while tapping into growing markets. I also find their free cloud PBX (they also call it a business phone system) brings many benefits to both the employees who communicate through it, and customers who call the firm. Since they can receive calls on a desktop computer, IP phone and smart phone, or forward these calls to mobiles and landlines, those important business calls no longer get missed. In my experience, customers certainly appreciate a positive calling experience. This significantly increases the possibility of that customer placing an order and coming back again to make subsequent orders. Finally, there is no denying that the cost savings are a big attraction. It is hard for landline service providers to compete when they have to carry the heavy costs of phone cabinet and wiring installations and repair. This VoIP service seems to me to be a much more economical choice without compromising on call quality.
Cons:
I had some initial difficulties with the app setup but when I turned to their customer service they provided me with the help I need to quickly complete the setup. The way their app runs down the battery life was also an issue that bothered me. I contacted Zadarma and they reassured me that in the coming new version of their app they have taken care of this problem.
Account offline without a proper warning
Comments: Used the service for over 7 years prior to that.
Pros:
Hello, After being a customer for many years I have received a request for verification stating that I need to upload a copy of my passport and until I do none of my numbers are functioning and balance can't be topped up. I have completed verification in a timely manner, but account is still offline. During this period none of the incoming phone calls are routing to our numbers. I have been a loyal customer for over 7 years and never had any issues with your service. What's going on and why you make it impossible to use the service during the verification process? I am also especially concerned with the number expiring soon that we are unable to top up balance for . If it expires - how can we get this number back? We have invested our advertising budget into this and can't understand how such business practices can be the thing of today without regard to customer's needs, especially in the busiest time of the retail sales season !
Cons:
Poor customer service and endangering our business in the busiest time by turning off service without a proper warning
Terrible implementation, but worst is their inconsistent price!
Comments:
Terrible experience.
From the beginning it was very difficult.
I am very angry at companies that are not transparent with their clients just to have a bit more money at the end.
I think that Zadarma has to work first and foremost on their core values as a company.
Pros:
After a long process, it worked and I could do good voice calls from my cellular with their terrible app.
Cons:
I hate when companies have an inconsistent price. They have price in dollars, but for one reason my account was in Euros but my prices where HIGHER than in Dollars - Why? Because Zadarma is Zadarma and those are their values. The prices are high, we wanted to try it but it quite expensive. Terrible app on Android. Very hard to implement. Very hard to find the recordings - it's not intuitive. Problems on their website - I starter registering a phone number but it didn't do that. Even the person on the help center knew that they went too far when they started to steal my money, he didn't care to let me go and didn't offer to make things right. I talked about values - here it is. When a company doesn't have good values, this is what happens.
Vaule for money but some anoying quirks
Comments: The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.
Pros:
The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.
Cons:
There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.
Zadarma Response
3 years ago
Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available.
Exceptionally Good
Comments: Easy to use. Tons of features. Cheap international calls. High quality audio. Free sip connections. A+++
Pros:
We are using Zadarma Sip features for over 2 years integrated with Bitrix CRM. We weren't content with the phone solutions Bitrix offered so switched to Zadarma. Best decision we have ever made. Right now we have over 10 different numbers in 10 countries. We sometimes have hard time to connect to some countries' mobile numbers but that's normal considering the country's infrastructure.
Cons:
Nothing much so far. Just mobile calls are a bit more expensive than others. Also, virtual numbers in Turkey expensive and can take up to 2-3 days to activate. Still, it is not their fault.
The service and quality is good, While CS was poor for a while; however lately it was improved
Comments: easy to use, exception installation and application. moneywise is reasonable
Pros:
Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.
Cons:
While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.
The system can't send SMS messges
Comments: The solution doesn't answer my need. The support team didn't fully refund after I installed the system and used it for 1 hour to understand if it works me. I find it very upsetting that the instructions of use were not clear enough for me in the begging and where they finance team decide to charge me for half a year use instead of one month or even completely refund me for not using the system.
Pros:
I don't need a SIM card and could do everything from my own phone
Cons:
On small letters it says that the service doesn't send SMS messages in USA only receive one. I needed both
Zadarma Response
6 months ago
Greetings! We're truly sorry to hear about the inconvenience you've experienced. We're glad to see that the issue has been resolved, and refunds have been processed accordingly. If you have any further questions or concerns, please feel free to reach out to us. Thank you for your understanding.
Poor and Unreasonable Customer Service Initially
Comments: I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.
Pros:
The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.
Cons:
Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.
Zadarma Response
7 years ago
Dear Mr Ockrin, We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time. Best Regards, Zadarma
Outstanding Service
Comments: I have saved money by having a phone number in a far country. This also encouraged people in that country to call me easily because for them they make local phone calls. I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business. And I am sure it is helping many others too.
Pros:
I like the possibility of receiving calls on the phone number provided by Zadarma at a very economical cost (for free when I use the web phone online) and the possibility of making low cost calls to other countries.
Cons:
The downloadable calling software did not give me a great line quality though it was OK. But then I simply switched to the online program and it works great.
Flaky service, bad customer support
Comments: I purchased a virtual number from Zadarma. After setting it up on my phone with their app, I immediately started getting dozens of spam calls a day on the new number. After an unhelpful back and forth with their customer support, I was basically told that they don't know about the history of the numbers they sell and they had no suggestions other than trying a new number. My question about whether this was a common issue with their virtual numbers and whether I should expect an improvement was ignored twice. I said fine, I'll try a new number without any sort of assurance whether that would improve the situation. They cancelled my old number and its features, and then asked for more money to add the same features (SMS service) on the replacement number. Basically, don't expect any meaningful help from their support or for your phone service to be problem-free. Do expect to be nickel and dimed if you run into issues.
Pros:
- local virtual phone numbers - phone app for using virtual number
Cons:
- customer support - lots of spam calls to provided phone number
Support and Implementation Instructions Beyond Poor
Comments: This may be an extraordinary piece of software but I cannot base my business on a piece of software where the support organization cannot communicate and where the installation/integration instructions cannot be reasonably followed. They need a technical person with good English skills to go through their implementation directions and they have got to have people who can speak English on their support line before I will reconsider this product.
Pros:
Nothing. I never got it to work. The instructions and support were unacceptable.
Cons:
I consider myself technically competent with over 30 years of PC experience. After 6 hours, one phone call and 3 support chats I gave up trying to integrate this product with Zoho. The phone call was perhaps the most revealing in that the person who called had such poor English language skills that he gave up after two or three attempts to communicate. The chat experiences were no better. Every time I got on chat they referred me to the arcane instructions that I could not figure out.
Zadarma Response
6 years ago
Hello William, We sincerely apologize for all the difficulties you have faced when using our service. We realize that we have a lot of features that can be hard to figure out and we are working on it. For example, in October we have upgraded PBX settings wizard to make it much more convenient to use. We will keep on going and making our service easy and enjoyable to use, including PBX features and integrations with other platforms. As for the support, Zadarma has 24/7 support in 5 languages. Unfortunately, it was our mistake that in September after the webinar with Zoho our English-speaking support was working 18/6, and you have probably contacted our team outside the working hours. Currently, working hours of English support have already been increased and soon will reach 24/7. Thank you for your interest in our service and your feedback. We are sure you will appreciate all the changes we're introducing. Please, contact me if you would like a personal 1 on 1 demo.
Alternatives Considered:
Great product, very good service
Comments: I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use Zadarma, the lines are very good. The service is also very high. They helped me with everything and after a few hours, our software was working perfectly. Many thanks!!
Pros:
Very good service, helpdesk and people on the phone for questions Hugh amount of extension numbers Cheap cost of calling Easy to use product Good price Integration with our CRM (Hubspot)
Cons:
I can't find any negative points, so for me, there's no Cons
Zadarma Response
3 years ago
Thank you for the feedback! If you have any questions, please, contact our 24/7 support.
Not recommended
Comments: the worse
Pros:
Unable to used at all, too much promises at the end the feature doesn't work at all
Cons:
Nothing worked for me, so wasted of time and money, they make jokes about your problem, and blame other for they fraud. Duplicate number? and they blame Whatsapp :-D
Zadarma Response
last year
We are sorry to hear you were not satisfied with the service. Unfortunately, as we are not affiliated with WhatsApp, we are unable to verify whether numbers have been in use. You can request a refund and connect another number. If you have any questions, please contact our 24/7 online support in 7 languages.
over 10 years a happy client
Comments: Virtual offices in 3rd countries during COVID
Pros:
Usually very competitive and good call quality
Cons:
Very little..it suits our needs and Zadarma seem pro-active in improving issues
Zadarma Response
3 years ago
Thank you for the feedback. We appreciate your review. If you have any questions, please contact our 24/7 online support.
Reliable and cost-effective solution
Pros:
I run a company in the US (Florida), and we have customers in States and worldwide (most of them in Europe). We are exploring new markets/target audiences, and switched to pure b2b to the mix of b2b and b2c. Now some of the new customers are calling our main office (we are trying to move communication to email/chats, but that just don't often work, people want to get a consultation by voice - don't know why). So, we needed a solution to set up calls without buying own hardware/software and managing this stuff. I've come across Zadarma's site and found their rates very pleasant compared to other providers, so I decided to give it a try. For now, we are using it for several months already, and almost everything is fine: no outages, charges are accurate (and still low).
Cons:
A couple of time there were situations with wrong calls when the number belonged to someone else, and people kept calling it. I had to contact support to get this fixed, however this was done very fast both times.
Worst Services Ever
Comments: Worst Services Ever
Pros:
Was easy to use via their app installed in my phone, but they can stop their services anytime
Cons:
Never saw such an unprofessional approach form any service provider. - They require a passport as verification proof. - But now after the same has been provided they say it is not required. - When I asked which document is required, the response is "we recommend you to use some other service provider". - I was also not so interested with the services, it is just I shared the number I purchased from Zadarma to all my Client. WILL SUGGEST NOT TO GO WITH THEM, THEY MIGHT HARM YOUR BUSINESS STOPPING THEIR SERVICES AT ANY POINT OF TIME. Ticket ScreenShot: [SENSITIVE CONTENT HIDDEN]
Zadarma Response
4 years ago
Dear Sunny, As discussed over in support chats and on the other review platform, certain countries require us to verify the identity of the users connecting the numbers. When this cannot be done according to the standards of those countries, we are unable to provide the service. Your documents have not been verified and a refund has been issued instantly
Great reliable service!
Pros:
This is great service which allows us to get phone numbers in multiple countries. Quality and reliability is great. We monitor all of our phone numbers and Zadarma numbers consistently show 4+ MOS scores
Cons:
We are primarily using this as a SIP trunk and it required customer support to get this configured. Customer support was great though.
I am very happy with Zadarma! Five Stars and the customer service is AMAZING
Comments: Great! The overall experience has been great! Customer service is amazing, the costs are very competitive, the service works great! I am all around happy with Zadarma and would like to thank them for making my life easier! Thanks Zadarma team :)
Pros:
The instructions they have made it very easy to set up. I did get stuck one time and chatted with customer support. The support was amazing! They guided me to the correct settings had me set up in less than a minute. The pricing is competitive. It's fast and easy to get any number I wanted. I am so far very happy with Zadarma and would recommend them to anyone looking for an online phone service.
Cons:
So far I have no issues or complaints about anything.
Zadarma Response
3 years ago
Thank you for the review! If you have any questions or suggestions, please, contact our 24/7 support.
Would be perfect if not major issues
Comments: Could be perfect. Ends up totally wrong.
Pros:
Free PBX and multiple options to share lines and API
Cons:
Once ported, our incoming calls keep cutting at 30secs. Tech support is unable to solve. Then you discover they have totally stupid pricing based on 10 countries that are totally unrelated and illogic. Calls from any other major coutry is extremely expensive.
Zadarma Response
4 years ago
Thank you for the feedback. We are sorry to hear that your experience with Zadarma has not been flawless. Please contact our support team via email [email protected], so we can assist you with this technical issue.
Very easy to use and useful product
Comments: Overall experience is great, this service is very good value for money
Pros:
I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service
Cons:
There are several technical issues with PBX, such as lack of transfer functions integration with hardware and software phones.
Over all good.
Pros:
Easy to setup individual extensions, call statistics and charts and call geography. Incoming routes from other providers. Webphone and sms support being able to add to my own website.
Cons:
Call routing fiddly to setup, unable to route calls through other providers e.g. forward to [email protected].
such a dishonest company
Cons:
They blackmail me and suspended 10 phone numbers. I paid for them upfront. Find someone else.
Zadarma Response
last year
We are sorry to hear that your experience has not been satisfactory. We never blackmail our customers. All our services are provided in accordance with legislation.
A fantastic service for small companies
Pros:
Zadarma is a great phone system for small businesses. It's easy to set up lines, extensions and numbers and it's very reliable.
Cons:
I tried portability from a UK number but they couldn't port it because the 2 suppliers didn't have a porting agreement.
SMS delivery was not working and they refused to refund
Comments: I was trying to get SMS delivery service, however Zadarma di not work.
Pros:
The VOIP calls from and to the virtual number worked. The response of the customer care is fast, however useless. |
Cons:
The service I needed was not functional, Zadarma support refused to issue a refund.
Zadarma Response
6 years ago
Please read the following information on our website: SMS reception is only guaranteed from mobile numbers of the same country as where your Zadarma phone number was purchased. We do not guarantee SMS reception from other countries and internet services, as not all of them support international SMS message delivery. As we understood, you didnt read this information and had a problem with some internet service. As for the refund we provided you the following answer: "please write to our finance department by creating a ticket". Unfortunatley, we don't know why you didn't do that. We made a refund for your without a ticket.
The best page for voip services and international number
Comments: Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything.
Pros:
They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.
Cons:
I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls
Zadarma Response
3 years ago
Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support.