17 years helping Israeli businesses
choose better software

About MailTrack

The best email tracker for Gmail. Add our check marks to your Gmail with our email tracking software. Plus Gmail receipts and Campaigns

Learn more about MailTrack

Pros:

It's really easy to use install, activate, and use it.

Cons:

They have problems with mobile implementation. Notifications in my desktop work well but not on mobile.

MailTrack ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.4
Value for Money
4.4

Likelihood to recommend

8.7/10

MailTrack has an overall rating of 4.5 out 5 stars based on 225 user reviews on Capterra.

Have you used MailTrack before?

Share your experiences with other software buyers.

Filter reviews (225)

Alex
Alex
CEO in Spain
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source

Effortless Email Tracking with MailTrack

4.0 8 months ago

Pros:

MailTrack seamlessly integrates with Gmail, providing accurate and real-time email tracking without any hassle. It's incredibly easy to use, offering valuable insights such as when emails are opened and read. The dashboard is user-friendly, allowing me to monitor email activity effortlessly. Plus, the free version offers sufficient features for basic email tracking needs.

Cons:

One limitation of MailTrack is that it doesn't provide detailed analytics beyond email opens. While it's great for basic tracking, users may find themselves wanting more comprehensive data on recipient engagement, such as link clicks or attachment downloads. Additionally, the branding in the signature of outgoing emails can be a bit intrusive, especially for professional communication.

Mariella
Writer in Qatar
Writing & Editing, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best for University Students!

5.0 7 months ago

Comments: It was honestly the best thing, especially during my time at the university which I know for sure will be as helpful when I am applying for a job or when I'm already on the job. I don't have to worry about emails in a way I used to worry about it before.

Pros:

As someone who can get anxious especially during those classes held online, MailTrack is so helpful in communicating with your groupmates, professors, and even the university administration. It helps me track the emails, it shows me if my email was received, if it was already opened, and more so if it was ignored. I can easily know what I will do if I should send a follow-up or try to send my email again

Cons:

I believe it would be nicer if I could install it directly on my computer it will be applied directly to my mail app on my laptop because I can only use MailTrack on my browser

Tareq
Accounting in US
Real Estate, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

email tracking

5.0 2 months ago

Comments: my overall experience is great. I would say this works fro specific industries if you only rely on your email for communication and there is no other methods

Pros:

helps me track emails. this is very important when you have a lot of volume coming in on a daily basis.

Cons:

I wish it would tell you if the receipt has opened the email or not? basically if it will show the person read your email or not

Verified Reviewer
Verified LinkedIn User
Legal Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Do not use

1.0 last year

Comments: Mailtrack cost us thousands of dollars in lost productivity and their response was "Sorry about that". They also lied to us about how long there had been an issue (we had a problem over a week ago but had not been able to trace it to them at the time).

Pros:

It was great while it worked. It was lovely to see who had read emails.

Cons:

Mailtrack had what they called a server issue. Emails sent by my organization all came back to us as unsent, but somehow they were all deleted from our "sent" box and were not in our drafts. So Mailtrack somehow deleted these emails. All had to be done and resent.

Niccolò
Cofounder, CTO in Italy
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A bullet proof mail tracker, easy to use and efficient

5.0 2 months ago

Comments: Me and my team have been using mailtrack for the last year and it has been really great. You get reports on who opens emails, links, how many times they get back to your emails etc. It's a great way to understand what's going on with customers, leads etc.

Pros:

It does exactly what you want, at the right price. Extremely easy to setup

Cons:

It doesn't work with firefox, which forces me to open chrome every time i need to track a specific email, or send a tracked email. This is really annoying, since I use Firefox as my main browser, and don't plan to switch fully to chrome. It's not free, but with the yearly payments, it's less than a coffee a week.

Allen
Allen
President in Canada
Verified LinkedIn User
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simple MailTracking

4.0 8 months ago

Pros:

I like that it does whatit is supposed to do - track email opens even if its multiple times

Cons:

I found it to be simple and easy to use and tracks opens, but that's all it does - I slowly moved away from MailTrack and towards ActiveCampaign since it can track opens and much more.

ADAM
MANAGER in Australia
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

MAILTRACK IS ESSENTIAL

5.0 2 months ago

Comments: VERY HAPPY WITH MAILTRACK AND THE SERVICES IT PROVIDES

Pros:

Very good tool with making sure your emails are seen

Cons:

no Cons. very good software and highly recommend to everyone

Verified Reviewer
Verified LinkedIn User
Media Production, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

MailTrack Review

5.0 8 months ago

Comments: It is worth to try and will definitely recommend this one.

Pros:

It is worth it to use. So efficient and less hassle for those that have a day to day meetings. Everything is notified and you will aware for all of the emails you'll have.

Cons:

Their privacy is strong and you will be notified if your emails were read or not.

Steven
Steven
Sales Manager in US
Verified LinkedIn User
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

MailTrack to track your email status

4.0 8 months ago

Pros:

It will show how many times the emails have been viewed, and the last seen time.

Cons:

For the full read report & more, needs an operation to click to upgrade or login, which is a paid service.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great tool to follow your emails

5.0 8 months ago

Pros:

You get all the reports on important emails to follow up with clients

Cons:

You can't set it up on Mac OS Mail App, you need to use it on GMail web platform

Trisha
Technology Consultant in Germany
Outsourcing/Offshoring, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Robust email tracking

5.0 last year

Comments: The pathway taken up with MailTrack has been very prosperous.

Pros:

The thing I absolutely love about MailTrack is that it gives me ability to know whether my emails were opened by sender or not.

Cons:

I don't have any complications while using this extremely clever email tracking software called as MailTrack.

Fabiana
Postdoctoral Researcher in US
Research, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great Email Tracking, But Beware of Permission Requests

5.0 2 years ago

Comments: Overall, it's a great tool, but be aware of the permission requests before you start using it.

Pros:

I've been using MailTrack for over a year now, and I can say that it's an excellent email tracking tool. It's a great feeling to know when someone has opened your email, and it helps me stay on top of my communication. The interface is easy to use, and the tracking feature is reliable.

Cons:

However, after an update, I noticed that MailTrack was asking for more permissions to manage my email account, which made me a bit uncomfortable.

Selena
Intern in Nepal
Research, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

A number one software among email tracking softwares

4.0 last year

Pros:

Mail track is easy to use and navigate and provides ease to track all the mails.

Cons:

I think more options can be allowed to non-pro subscribers of the email tracker.

Alpha
Superviseur des services in Guinea
Alternative Dispute Resolution, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Mailtrack

5.0 2 years ago

Pros:

Its email marketing features are really extraordinary, I use it every day in my business.

Cons:

The free plan is not powerful enough, so we have to switch to the paid plan

Verified Reviewer
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Must have at least in the free version

5.0 4 years ago

Comments: Overall it has made my life much much easier. I know when I need to followup on an email without having to remember myself. I know when someone has read my email.

Pros:

There's a free tier. Obviously there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it get bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.

Cons:

There is not much but I suppose the branding signature that is required on the free tier. There really isn't anything else they can do to incentivize you to upgrade so I don't mind it that much. Oh there does appear to be a small glitch that if your personal email and business email are combined then you will get notifications even for emails that you just sent. So for example I send an email using my company email through my personal gmail I get a notification that the email has been read, which is impossible I just sent it.

Verified Reviewer
Verified LinkedIn User
Human Resources (HR) Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

It's usually useful

4.0 6 years ago

Comments: I use this plugin in my workplace because in my daily work I need to send important emails. A lot of times I need to know a fast answer and is important to know if the people open your email and have seen your email or if the people have not opened the message.

Pros:

You can use it in your email to know who has read your email. It is easy and fast to install (plugin). In important emails, you need to know if the other person has read the message, and is very helpful because you receive a message to confirm that person open your email. This message comes to you immediately, just when the person opens your email.

Cons:

The principal con is when you send an email to more than one person. When someone opens the email, you receive the message, but you don't know who exactly opens the email. In my opinion, would be more useful if you receive a message like this "X email address has opened your email" because you would know who opened your message.

Donnie
Sales and Partnership Manager in Israel
Marketing & Advertising, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

I use this everyday and for a sales person depend on it's accuracy to plan out my day to day

4.0 2 years ago

Comments: This tool has been a lifesaver. I need to see who is engaging with my emails without being obvious and it does a great job

Pros:

Very easy to use and the plugin works seemlessly

Cons:

Sometimes it is not accurate and I am not able to tell the difference between someone opening and someone forwarding an email

Verified Reviewer
Verified LinkedIn User
Research, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Mailtrack for tracking email status

4.0 2 years ago

Pros:

It provides insights on the activity of the recipient on my email such as the time the email was read and the number of times it has been read which helps in proper follow up. And the best part is that the features are provided free of cost upto some extent

Cons:

The hyperlinked "sent my mailtrack" icon at the end is something that annoys the reader. Also, the tracking is not accurate as even I get notification sometimes when opening the email that I had sent to some other recipient

Angel
Angel
Undergraduate STEM student in Canada
Verified LinkedIn User
E-Learning, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great email tracking service, would recommend!

4.0 2 years ago

Comments: Very accurate and reliable email tracking!

Pros:

Mailtrack provides very reliable email tracking! It sends you a notification when your email has been read and it keeps track of how many times the email is being opened and read. It also notifies you if the email hasn't been read in 24hrs, 48 hrs, or 72 hrs. It is relieving to know that the email you sent has been read so mailtrack is very useful in that sense. Mailtrack works very well with google and is relatively easy to install. All I need to do is choose the extension, download it and apply it. Relatively easy to learn the features and to use it. The free version lacks some features but since it is free, the quality and service is very very good!

Cons:

The free version of Mailtrack includes a watermark so the person reading the email would know that the email is being tracked. I would prefer if Mailtrack doesn't so directly tell the reader that the email is being tracked. There can be occasional glitches where the email tracking isn't very accurate but this has rarely happened and doesn't affect my overall opinion of Mailtrack - its great!!!!

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

best way to track email opens

5.0 4 years ago

Comments: i’m extremely satisfied with mailtrack and i recommend it for every business professional who needs to know if his emails has been opened or not and also how many times the email has been opened.

Pros:

whenever i send an important email i use mailtrack so i can be notified when it’s opened, it’s been really useful because if my email is never opened it’s a green light for a follow up and without mailtrack this wouldn’t be possible.

Cons:

They are great but they need to consider integration with other email platforms like zoho for example.

Peter
Peter
Owner in US
Verified LinkedIn User
Graphic Design Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Great way to know when clients have seen my emails

5.0 6 years ago

Pros:

I used to wonder if a client had received my email or not. But now I don't have to wonder. MailTrack sends me a notification when the email has been read. This can help make sure I am giving a client adequate time to read and respond and yet also follow-up with them as needed (for those that might get side-tracked and forget to respond).

Cons:

It can't tell who opened an email when you send to more than one person. It would be nice if it would.

Jerom
Jerom
Instructor in Sri Lanka
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best Email Tracker

5.0 5 years ago

Comments: From the day I started using this app, I really enjoyed thier service. It gives notification when recipient open the recived email. So it is easy to track the eamil using this service.

Pros:

No need addtional knowledge to use this service. Very helpfull when sending the email. It will give the delivery and read notifications.

Cons:

No issues at all until today while using this service in gmail. This service is working perfectly nice wna well.

Heather
Licensed Mental Health Counselor in US
Mental Health Care, Self Employed
Used the Software for: 1+ year
Reviewer Source

Mailtrack helps me keep others and myself accountable

5.0 2 years ago

Comments: It's overall very useful and I use it daily.

Pros:

Mailtrack is super easy to set up and use. The price is great for the value, and I love the discounts offered if you purchase multiple months at a time.

Cons:

I wish there was a way to see who opened an email sent to multiple people more specifically without having to upgrade to the next level plan.

Tanzir
Tanzir
Product Designer in Bangladesh
Verified LinkedIn User
Design, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Best one out there.

5.0 6 years ago

Pros:

It's lightweight, simple and sends concise instantaneous tracking notifications of mails being read. Once installed, it's hard to imagine life without MailTrack.

Cons:

The MailTrack branding in the free plan is quite prominent. When there's multiple recipients, the free plan does not indicate which recipient opened the mail — it simply states that mail was opened.

Verified Reviewer
Verified LinkedIn User
Computer Software, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Highly recommended

4.0 5 years ago

Comments: I am using MailTrack to track all my email delivery and the read receipts. You will also get a notification is someone is digging really old emails. That is quite helpful as well.

Pros:

Recommended tool for tracking your mail deliveries and the read receipts. Its super easy to understand and quite important for marketers and sales professionals. It goes hand in hand with gmail, it is a must use tool.

Cons:

There is barely anything I dislike about Mailtrack. The tool is useful and I do not think I can do without it.