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Cerberus FTP Server Reviews

About Cerberus FTP Server

Cerberus FTP Server is an FTP/S, SFTP, and MFT server with support for HTTP/S transfer via on-premise or cloud-integrated installation.

Learn more about Cerberus FTP Server

Pros:

Customer support when needed is very fast. End users need very little help if at all.

Cons:

Problems getting the SMTP within the program does not like our email setup. We have had to work around that.

Cerberus FTP Server ratings

Average score

Ease of Use
4.5
Customer Service
4.5
Features
4.7
Value for Money
4.5

Likelihood to recommend

9.0/10

Cerberus FTP Server has an overall rating of 4.8 out 5 stars based on 110 user reviews on Capterra.

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Filter reviews (110)

Andrew
Senior Consultant in US
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Stable and Robust Cerberus FTP

5.0 3 years ago

Comments: Very positive experience. We use this with several state and local government agencies and have no complaints.

Pros:

Easy to implement and is constantly being updated/improved. We've even migrated to another server a few times and the process is streamlined nicely.

Cons:

Before some recent updates which fixed this issue, the user management UI was a bit clunky, though still functional.

Redwood Software Response

3 years ago

Hello Andrew, thank you for your kind words! We're glad our updates are improving your FTP Server needs as we continue to improve Cerberus FTP Server. Meeting compliance requirements across industries is a priority for us.

Phil
Solutions Architect in Jersey
Retail, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Cerberus FTP Server Review

4.0 2 years ago

Comments: Automated File transfer to 3rd parties, works great, providing confidence in it's daily operations. Is now running well with minimal maintenance checks required.

Pros:

Comparative to other products, Cerberus is fully featured but straightforward to use due to it's full GUI functionality.The scheduling of transfers to specific destinations (aka Targets) was easy to create and get up and running in minutes.

Cons:

There is an internal event log with a limited window of events, but for more detailed logging a SQL based installation is required.

Redwood Software Response

2 years ago

Hello Phil, Thank you for your review! We're glad to hear that you're having a good experience. If you'd like to suggest improvements to the event logging, you can do so via a feature request at this link: https://support.cerberusftp.com/hc/en-us/community/topics/200198295-Feature-Requests

Jeffrey
Software Security Analyst in South Africa
Information Technology & Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Good securte encrypted FTP file sharing

5.0 6 years ago

Comments: Experience would be as any other FTP server. Company was looking for reliability, security and access control . Fancy having the same name as our integration system therefore the software was chosen .

Pros:

Allows encryption with file sharing. Company required external software to drop files on a location to be picked up by teams on the other side of the country. Better alternative to cron jobs.

Cons:

Just another server with options configurable and security features customizable.

Redwood Software Response

3 years ago

Hey Jeffrey, thank you for leaving us a review! We're glad to hear you find Cerberus FTP Server reliable, secure, and has the access control you need!

Kyle
System Engineer in US
Entertainment, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Needed to find a high feature SFTP Server application that ran within a Windows environment.

5.0 7 years ago

Pros:

The auto blacklist feature in conjunction with the number of failed logins is a great benefit, no need to continue to verify SFTP system is save. Another benefit for the company I work for is the support for local users and LDAP users simultaneously. No need to choose between the type of users within this system. The support for multi-tier authentication is also a huge benefit, password as well as pub key, or using the password or pub key allows employees to test as our client while I client stays secure using their private key. Applying updates is very simple and very quick, have performed such updates during business hours and downtime was a matter of 2 minutes.

Cons:

When users are created, a folder corresponding to the user is not automatically created so only permissions need to be assigned for the user.

Redwood Software Response

3 years ago

Hey Kyle, thanks for your review of Cerberus FTP Server! We appreciate your detailed feedback of the features you enjoy as it helps us improve with every new version we release. Our automation capabilities in our latest version should address your folder creation issue. You can update here: https://www.cerberusftp.com/download/

Michael
President in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Cerberus FTP Server helped power the car rental industry

5.0 3 years ago

Comments: Stable, reliable, and trustworthy. It was nice to have a system that just worked, one that we didn't have to worry about.

Pros:

Setting up Cerberus was straightforward and clear. We were able to institute the extremely high level of security that the leading US car rental brands required of their partners like us, and we were able to install, configure, test, and put into production secure FTP all in one day! I especially appreciate the configuration backup ability (which should exist in every product made).

Cons:

I don't really have a beef with anything about the product. I guess if I had a wish, we could create an automated blacklist, but since we IP restricted, we didn't have the need.

Redwood Software Response

3 years ago

Thanks for your feedback, Michael! We're happy to hear you find Cerberus straightforward and secure to meet your needs, and appreciate your recommendation for automated blacklisting.

Shui Kee
IT Manager in Malaysia
Logistics & Supply Chain, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Cerberus FTP Server is great and easy to setup and use, bugs free and comes with great support.

5.0 7 years ago

Comments: The software works well and don't encounter any issues so far.

Pros:

Briefly, the sFTP function works well and easy to setup with very good documentation manual, and importantly the logging activities which are stored and segregated in daily log file which is very useful for troubleshooting with counterpart whenever there is reported issue and the log file will clearly show the login, receiving, removing and sending events. Overall the interface is very user-friendly and that translates well into ease of use and maintains. Lastly but not the least is the pricing in comparison to other ftp server vendor in terms of functionalities namely control.

Cons:

No option to create SSH key pair files for customer, and thus I have to use ftp voyager to generate these files.

Redwood Software Response

3 years ago

Hi Shui, thank you for your review of Cerberus FTP Server! We're pleased to hear you find it easy to setup and use, as well as our in-house support team to be helpful. We appreciate your detailed feedback as it helps us to improve with every new version we release. If you'd like to share your comments of enjoying the SFTP functionality or the interface being very user-friendly with ease of use and maintenance. You can learn more about our resolve to creating SSH key pair files here https://www.cerberusftp.com/sftp-your-complete-guide-part-2-protocol-connection-and-authentication-process/

László
IT Chief engineer in Hungary
Civil Engineering, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Give it a try!

4.0 3 years ago

Pros:

It can handle multiple protocols: ftp, sftp, http, https

Cons:

If I set the permission of a user for a folder, cannot change it on a lower level (ie.: read permission on Level1, and want to add write permission to level1\level2\level3 only)

Redwood Software Response

3 years ago

Hey László, thanks for your review! We're glad you're happy with Cerberus FTP Server's protocols. If you'd like to submit your ideas to improve permissions of a user to a folder, we welcome feature request submissions at this link: https://support.cerberusftp.com/hc/en-us/community/topics/200198295-Feature-Requests

William
VP, Data and Infrastructure in US
Market Research Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great FTP Server product with https transfer

5.0 3 years ago

Comments: We have been using the product for well over 5 years and it is a simpler solution that our parent company uses for FTP Server usage. Overall has all the features we want and need, but would be good to refine the AD integration for user management and also refine how to setup email alerts for users or groups of users in bulk to maintain them

Pros:

- Easy to setup and host - Great value for price - Good logging

Cons:

- Need to improve integration with Active Directory to simplify account management - Needs easier way to setup alerts to easily apply to new users or groups at once

Redwood Software Response

3 years ago

Hi William, thanks for your review! We're happy you find Cerberus to be a great FTP Server and that it's easy to set up and host with good logging. We try to provide our users with the greatest value possible. We welcome feature request submissions like Active Directory integration at this link: https://support.cerberusftp.com/hc/en-us/community/topics/200198295-Feature-Requests

Justin
System Architect in US
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great product backed with excellent support

5.0 2 years ago

Pros:

Product is very easy to install and setup. It does everything as advertised. It's particularly nice have one server that can handle ftp and sFTP. The product has a rich feature set which is easy to understand and easy to use. I love being able to administer the users and the perms directly from the UI as well as have full control over the directories and perms.

Cons:

There is a significant price gap between professional and Enterprise. For a small business starting out the Enterprise edition is a little expensive. I'd love to see a tier between the two, or an a-la-carte offering on higher tier features. I would also like to interact with the product programmatically and while the product does have a SOAP API, it would be nice to see a more modern RESTful API introduced.

Redwood Software Response

2 years ago

Hello Justin, thank you for the review! We're glad you're having a good experience so far and appreciate your suggestions regarding the API and pricing. We'll pass those along to our product team, and if you'd like to also submit a feature request you can do so here: https://support.cerberusftp.com/hc/en-us/community/topics/200198295-Feature-Requests

Robert
Director of Security in US
Think Tanks, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Cerberus is a good, secure solution at a good price

5.0 3 years ago

Pros:

the software allows for the creation of upload/download templates caled groups that can be applied to new users to make new account creation uniform, security permission will be identical for all users in that group. the advanced server security settings allow for disabling/enabling TLS 1.1, 1.2; as well as FIPS 140-2 cipher suites with some ease in the GUI.

Cons:

The software uses a Windows .dll version of log 4j that limits the ability to set log rotation - max is 14, 30 days would be better. the ability to set this in the GUI would be a welcome addition.

Redwood Software Response

3 years ago

Hey Robert, thanks for your review of Cerberus FTP Server! We're pleased you find Cerberus secure and are enjoying the features like grouping that save you time.

Armando
Director / owner in Brazil
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Very stable and easy to use FTP server

5.0 7 years ago

Comments: Stable, easy to use, fair price and several prices/configurations for different needs.
Secure. Easy to by over the WEB.

Pros:

I have used several FTP servers but the best solution, for my needs, is Cerberus by far. I use Cerberus for only 30 users and with low traffic. I never used the server for a big number of user and high demand, so I can not comments about that profile. But I can say that for my goals is perfect and with fair price.

Redwood Software Response

3 years ago

Hey Armando, thank you for your review! We're thrilled that Cerberus FTP Server is the best solution for your FTP needs, as we prioritize providing our three separate editions - Standard, Professional, and Enterprise, can meet every individual and company's needs and budgets.

Dat
IT Manager in Australia
Electrical/Electronic Manufacturing, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Cerberus FTP Server

5.0 3 years ago

Comments: Feature rich with functionality & security conscious vendor.

Pros:

Very intuitive and customizable to operate, the system is feature rich and easy to update.

Cons:

Is not fully web management interface. Adding ssl certificate to secure the system isn't easy.

Redwood Software Response

3 years ago

Hi Dat, thanks for your review! We're glad you find Cerberus FTP Server intuitive, easy, and customizable to your needs. We welcome you to submit your recommendations for improvement here: https://support.cerberusftp.com/hc/en-us/community/topics/200198295-Feature-Requests

kalpesh
program manager in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Cerberus serves enterprise FTP needs

5.0 3 years ago

Pros:

This product has been serving our FTP needs since its inception and once we use it there is no need to turn back and worry about what the teams require.

Cons:

No cons as of now to mention, we are working on several innovations within the team and yet to see if the product will allow for expansion.

Redwood Software Response

3 years ago

Hi Kalpesh, thank you for your review! We're happy to hear that Cerberus FTP Server is meeting all your needs and is easy to set up and use. Reach out to our support team if you experience compatibility issues with your innovations.

Terry
IT Manager in US
Law Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Smooth and easy to use

5.0 7 years ago

Comments: Large file transfer is our primary use.

Pros:

Easy to use, simple to implement. End users can find their way around it without needing much if any training.

Cons:

Lack of favicon customization. Every time I upgrade I have to do it manually. It would be better to have a setting like the banner.

Redwood Software Response

3 years ago

Hi Terry, thanks for the feedback! We're happy to hear you find Cerberus FTP Server smooth, easy to use and implement for your end users. We welcome feature request submissions like favicon customization at this link: https://support.cerberusftp.com/hc/en-us/community/topics/200198295-Feature-Requests

Andrew
Security Administrator in US
Government Administration, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great value

4.0 7 years ago

Comments: Secure FTP service.

Pros:

Ease of use and management. Very easy to manage. My users love how easy it is to use. Management likes the cost of maintenance.

Cons:

It would be nice to have a User guide, It would be nice to be able to lookup users by group. It needs more search capabilities.

Redwood Software Response

3 years ago

Hello Andrew, thanks for reviewing Cerberus FTP Server! We're glad you find Cerberus to be a great value, as we pride ourselves on our transparent pricing and robust features. We're also happy to hear you and your team find it easy to use and manage saving you time and money.

Curtis
College Intranet Manager in US
Higher Education Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Cerberus vs Other Products

5.0 6 years ago

Comments: Cerberus FTP server has taken on a role within our organization that we needed a high degree of trust and confidence in and it met and exceeded our expectations.

Pros:

Easy to use and yet powerful. Intuitive GUI. Excellent Tech Support if/when needed.

Cons:

I can honestly say that there isn't any features that I would complain about.

Redwood Software Response

3 years ago

Hi Curtis, thank you for your review of Cerberus FTP Server! We're glad to hear you find the GUI intuitive and our in-house support team helpful as well as meeting and exceeding your expectations!

David
Administrator in Germany
Wholesale, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

This field is required.

5.0 3 years ago

Pros:

Usability is very easy, Integration of AD Authentication very usefull

Cons:

AD nested Groups would help ease of use. Also Timezone based sheduler incl. DST....

Redwood Software Response

3 years ago

Hey David, thank you for sharing your thoughts on Cerberus FTP Server! We appreciate your constructive feedback and encourage you to remain up to date on the latest version as we constantly address these issues. We're pleased you find the usability easy and the AD Authentication useful.

Stephen
Sr IT Analyst in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Works great for us!

5.0 4 years ago

Pros:

Active Directory integration is huge for us. Event Manager is great as it allows us to launch PowerShell scripts upon certain actions. Conceptually simple to understand. SECURE DATA TRANSFERS

Cons:

Can be fiddly to configure groups. The UI changes somewhwat significantly from time to time.

Redwood Software Response

4 years ago

Thank you for taking the time to leave a review! We're happy Cerberus FTP is working so well for you!

Jukka
System Analyst in Finland
Publishing, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Hassle free ftp-server

5.0 3 years ago

Pros:

Very stable, updates can be run anytime - works every time

Cons:

Built in logging tools should be better.

Redwood Software Response

3 years ago

Hello Jukka, thanks for your review of Cerberus FTP Server! We appreciate your kind words of Cerberus's stability as we work hard to ensure Cerberus can run under any load. We've improved our logging tools in our latest update, if you haven't updated, you can do so here: https://www.cerberusftp.com/download/

John
Director, I.T. in Canada
Financial Services Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Solid product

5.0 3 years ago

Comments: Great customer support

Pros:

Reliability, support, ease of use, meets our requirements

Cons:

There were no shortcomings with this software.

Redwood Software Response

3 years ago

Hi John, thanks for your review! We're happy to hear that you find Cerberus FTP Server reliable, easy to use, and meeting all your needs. Our in-house support team is always happy to help you with any issues you may have!

Ruben
Infrastructure Manager in US
Hospitality, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Ease of use

5.0 3 years ago

Pros:

Easy setup and administration. Our client use an automated procedure to upload files to our server and have had no issues.

Cons:

There is nothing that I do not like about the software

Redwood Software Response

3 years ago

Hi Ruben, thanks for taking the time to review Cerberus FTP Server! We're glad both you and your client have had an easy experience with setup and administration!

Jason
Sr it generalist in US
Biotechnology, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

This is a great product and awesome service. They also have an active development team!

5.0 7 years ago

Comments: Secure easy to manage file sharing solution

Pros:

Features, auditabillity security support responsive development team. I belive this is under priced.

Cons:

You have to treat AD user management differently than native account management. Which is understandable. However i would love to see adfs or azure integration.

Redwood Software Response

3 years ago

Hi Jason, thanks for leaving us your feedback! We're glad to hear you're enjoying using Cerberus FTP Server, its auditability, security and its features! We take pride in our development and support teams being active listeners in our user community to deliver the best product and experience possible. We do now support AWS and Azure! We welcome feature request submissions at this link: https://support.cerberusftp.com/hc/en-us/community/topics/200198295-Feature-Requests

A K Jay
CEO in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Ascend Healthcare

5.0 3 years ago

Pros:

Effective with required capabilities. Meets out requirements.

Cons:

We have not esatblished any features which we do not like.

Redwood Software Response

3 years ago

Hello, thanks for your review! We're thrilled to hear that Cerberus FTP Server meets your needs in the health care industry!

Athanasios
IT & Telecommunications Administrator in Greece
Oil & Energy, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Nice Software

4.0 3 years ago

Pros:

The product is easy to use! Friendly environment!

Cons:

It would help to have the option to change multiple users on user manager tab.

Redwood Software Response

3 years ago

Hey Athanasios, thanks for leaving your feedback on Cerberus FTP Server! We're glad you find Cerberus easy to use!

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A great piece of software that is easy for users to operate

5.0 7 years ago

Pros:

There is a lot of functionality built in to the software and it's very easy to manage. Most of the upgrades are completely automated and they come out with security patches / upgrades regularly.

Cons:

There isn't much about the software that I have found to dislike. If I had to configure it over again, I would have configured it to integrate with our AD, rather than create new users in the program, but that is completely on us.

Redwood Software Response

3 years ago

Hello Cerberus FTP Server User, thank you for your review! We're happy to hear you find Cerberus functional and easy to use, as well as enjoying our automated updates and security patches as security is our top priority.