Vetstoria Reviews

Stress-free implementation of veterinary online booking

Comments: Ease of booking for clients, therefore more bookings.
More efficient use of employees' time.

Pros:

Clients love the ability to book appointments at their own pace. Receptionists love that they have more time to devote to clients on non-booking phonecalls. I love it because my staff are more available when I need them. Once set up, the system works quietly in the background. Online bookings are flagged on the scheduler, making it easy to see which appointments were booked online - these are then triaged, to ensure that they are seeing the most appropriate vet at the most appropriate time.

Cons:

Clients are able to book at times that leave unuseable gaps ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.

Paw- Mazing Product!

Comments: Great! Training was a breeze and the product is straight forward.

Pros:

I love that clients can schedule when they have time to do so.

Cons:

I wish client information would apply into the system - not just an email for staff to input.

If you use Avimark, this isn't the online booking tool you want.

Comments: I have never had a stellar experience. This company is based overseas, so calling for help is impossible. They did recently open a stateside helpdesk, but you still can't call it and are obliged to send in an email and then wait for a response. There is not enough done to keep clients from scheduling incorrectly. Vetstoria relies on people at the clinic to keep an eye on the mail all day in order to make sure appointments are appropriately scheduled. If they aren't, we are supposed to call and redo the appointment. Firstly, we don't have time to sit watching email. Secondly, if we DO catch an inappropriate appointment, more often than not, the client is angry that we have to change the appointment. I don't feel it's worth the money.

Pros:

It enables clients to make their own appointments online at their convenience.

Cons:

It is difficult to configure the software to keep clients from scheduling the wrong kind of appointments for their needs. Does not read monthly blockoffs from Avimark, only on-the-fly blockoffs, so if you like to use monthly blockoffs in order to streamline your scheduling and keep just anyone from changing the blocks, Vetstoria will allow clients to schedule appointments over times that are blocked for surgery or blocked because the doctor is out of the office. To remedy this, one must then spend hours re-blocking the times already blocked.

Highly Recommend

Comments: 10/10. So many bookings come in after hours

Pros:

Very efficient, loads of content for social media and staff are always happy to help. Highly recommend.

Cons:

nothing, everything works perfectly. Staff very helpful

Try it, it is worth it

Comments: Very good experience, their customer support makes all the difference.

Pros:

It integrates very well with the POS and their support is excellent.

Cons:

I can't say I have one., but if Im really critical, sometimes doesn't show all the appt available., but that is mainly from the selection of the pet owner

Does what it says on the tin

Comments: Reasonable, I guess it's a necassesity in todays world.

Pros:

Allows clients to make appts on line at home

Cons:

Client patient matching is sometimes a bit hit and miss, and theAppointment reasons are doubled and too long when the appear in the appointmnet slot in Merlin

Thanks Vetstoria

Comments: Great service and I am 100% confident working with Vetstoria will help my vet clinic grow.

Pros:

Easy to use. Lovely staff help you to set up the account.

Cons:

Nothing I can think of. So far no issues.

Hospital Manager

Pros:

Live updates in both vetstoria and practice management system.

Cons:

I am not sure yet as we haven't gone live.

Quick, Easy to Understand, GO LIVE!

Comments: [sensitive content hidden]made the process Simple, Quick and Easy to Understand. Excited to see where our partnership leads!

Pros:

The implementation and Go Live was quick and easy. We love the customization and the flow with our current PIMS. We are excited to see what Vetstoria can bring to our growing practice!

Cons:

I have not encountered a con at this point in our business integration.

great product!

Comments: really friendly, easy to work with the team

Pros:

fabulous concept, professional and well run processes

Cons:

took some time to get through the process (but I'm really scraping the barrel to find something)

Vetstoria saves time and money!

Comments: We have been with Vetstoria for almost two year and have nothing but good things to report! We have not had any issues or concerns and they have excellent client service.

Pros:

The integration between our PIMS and PetDesk has been a timesaver for our team and more efficient for our clients.

Cons:

We have not had any issues or concerns with Vetstoria.

Online Real Time Appt Booking

Comments: Everyone is on their phones or computers and especially the younger generations. many of our clients prefer booking online, especially since they can do it from their phone and being able to book even when we are closed

Pros:

it's easy to set up, live chat is available, it's in real time updates, it helps reduce appts with CSR on phones

Cons:

It's a bit pricey, sometimes getting help is hard that is live and not a robot

Good system

Comments: good product - easy to use - once platform
Integrated well

Pros:

good clear system - simple set up Online booking options are clear

Cons:

no communication function as a vet its noice to be able to communicate with pet owners

excellent

Comments: great. pretty simple and straightforward, intuitive

Pros:

options for clients after hours, versatility, multi functionality

Cons:

the information technology set up blahahah

Excellent Online Booking Platform

Comments: Excellent customer service.

Pros:

Vetstoria are a very professional company. Their product is excellent with great back end support. No hesitations in recommending this for other companies wanting to use online booking.

Cons:

A little bit slow to load for the clients.

I am very pleased

Pros:

I love that my clients can book an appointment with us when it is convenient for them, even when we are not open. It has been a huge help as well when the phone lines have been overwhelmed to refer clients to book online.

Cons:

Nothing

Vetstoria is an exciting program!

Comments: Everyone that I spoke to was extremely helpful and informative and we are looking forward to implementing the program.

Pros:

We are getting ready to go live with Vetstoria, so I don't have any experince with it as yet, other than the learning process. I like the fact that our clients will be able to schedule their appointments for their pets at their leisure, even when we are closed. This will save us so much time on the telephone, enabling us to take more calls that we might not be able to get to.

Cons:

I would have to say that the only thing that I didn't care for was the length of time it takes, and number of calls that are spread out over several weeks to get to onboarding. I would much rather have had, 1 very long call over the course of a day to get it going.

Fantastic customer support

Comments: Helps us retain clients who like to book online, captures those who look at our website and allows us to put new clinics and ideas out on on website

Pros:

Vetstoria integrates perfectly with our PMS, its seamless booking system on our website is customised and reliable. I highly recommend this product to anyone needing online booking - its easy to use, and if you get stuck, customer support is always there to answer even the silliest of questions!

Cons:

It can seem a bit complicated, but once you get the hang of it, its easy - with great back up support if you get stuck.

Great scheduling platform!

Comments: Vetstoria has helped with the amount of phone calls that we receive and has reduced the time that a receptionist needs to spend on that phone call with a client to book that appointment.

Pros:

The ease of using the live scheduling system is so nice. Our clients can put in the day or time that works best for them to help filter out other appts. It's also very easy for us to get those appts scheduled by seeing the emails that are coming in. My favorite part is having available for clients to schedule while we are closed so we don't have a million phones when we open in the morning. I haven't had to call/email the tech support team a lot but when I do they are extremely fast getting back to me.

Cons:

I haven't seen any cons as of right now for what we use Vetstoria for.

Comprehensive online booking platform that fully integrates with RX Works.

Pros:

The fact that it fully integrates with RX Works and all of our digital platforms (Facebook, website, Google etc) is fantastic, allowing our clients to seamlessly book an appointment 24/7, freeing up valuable nurse time, as well as making the booking process as easy as possible for our clients. It's able to be fully customised, allowing us to have 100% control over what appointments are available when, with which vet and for what animal. The customer service and technical support has also been 1st class, with any and all issues promptly resolved, along with many suggestions and support on how to maximise the software 100%.

Cons:

For future upgrades it would be highly beneficial for the software to have the ability to automatically update the client and patient info in RX Works, along with further increasing the compatibility of the two platforms to interact with each other more seamlessly.

Vetstoria is a Great help to Reception Team

Comments: Everybody that I have spoken with has been truly pleasant and always makes sure my questions are answered before finishing a phone call or email chain.

Pros:

The platform is great and easy to use. This service has definitely helped cut down on some phone calls and clients really like the ability to manage their appointment times without having to call in.

Cons:

Would like to see a feature added to Facebook as a Book Now option.

Great platform for a rapidly expanding, multi-location practice

Comments: Online booking is incredibly easy and user intuitive. No problems at all from our clients. We've had roughly 200 online appointment bookings in the past month.

Pros:

- Pricing structure is perfect. ROI in one day, easy. - Onboard process was thorough and informative (not super quick, but for good reason). - The team have been excellent communicators and provide great customer service. - Swift and thorough responses to any questions - Seamless widget and great user experience - Very customizable; many of the concerns my DVMs and receptionists had with online booking were addressed through settings. - Minimal staff training required (I have access to the VetStoria dashboard, and my reception team just works through Vetter per usual.)

Cons:

New clients booking online require a follow-up phonecall or email in order for us to obtain additional pertinent information or know where to call for previous records. This can become an inefficiency and time-suck for receptionists if you have a great deal of new clients booking online (we're growing rapidly - 400 new clients a month overall with 90 of these new clients booking online in the past month). This is truly my only perceived con. I have been discussing this with VetStoria and will update this review if they build out a feature to solve this problem.

Great for appointment scheduling!

Comments: We are able to schedule appointments with this software 24/7 with little to no employee time needed! This makes focusing on our patients much easier!

Pros:

Being in a multi veterinarian practice, the Veterinary Online Booking software is amazing. Not only does the software cut down on extra work for our employees, but it also makes it extremely accessible to our clients. We have the ability to fully customize what veterinarians are available and when they can see patients. We are also able to block off certain days that we are not open!!

Cons:

Learning to use the software and installing it can be time consuming. I believe that is really the only downside to this software. Other than that it's fantastic.

Great customer support

Comments: Good.

Pros:

Very helpful customer support who will alter and amend things very quickly

Cons:

It is quite difficult to navigate and alter as an admin, but customer service do it for me now.

Family Friends Veterinary Hospital

Comments: It has been a smooth process - overall happy with it.

Pros:

The ease of scheduling for our clients and the ease of our staff being able to integrate and confirm them with Cornerstone.

Cons:

The Google My Business mobile link does not show.