Salesmsg Reviews

Functional & great service

Comments: Positive

Pros:

Customer service is really helpful. I link up the texting platform to my booking software and I love that it has that API - it never fails. Texts come in without any lag time. There is call forwarding that is essential for me and my business.

Cons:

Little bit of a lag on call forwarding. The software can be a little buggy but that is to be expected with such a new product.

SMS texts for our call center booking process

Comments: We've been glad for the ability to have an SMS feature that can be shared across multiple sales people in our call center. It's been a good value, priced well.

Pros:

We're able to trigger the sending of an SMS message via the API from the web-based SaaS that runs our quoting and order taking business. We can thereby start an SMS conversation automatically when the prospect requests a quote. Then we can manually follow up with that prospect within SalesMessage to close the sale. Anyone on our team can reply and see replies back. It helps us communicate outside of email for the urgent quoting and booking process in our business.

Cons:

Features continue to be added, and we like the pace of development. The integration via the API was good, then some updates were made that limited the 'merge fields' (sort of) that we could make use of. We welcome more capacity for us to send data into SMS messages within the API.

Not what it use to be

Comments: It was good initially other than getting logged out on my phone app frequently. I ran into issues with messages not be delivered and the customer service team refused to talk to me to help resolve. I definitely do not recommend using this company.

Pros:

Communicating with customers from a team text line

Cons:

Customer Service unwilling to speak with me to resolve deliverability issues with messages

2-Way SMS

Comments: SalesMsg has been great. I had it up and running in no time at all.

Pros:

I love this software. It's easy to set up, use, and the deep integration with ActiveCampaign has already enabled me to close two sales I would have missed previously. The app is awesome!

Cons:

I haven't found anything not to like about the software yet. If I have to choose something, I'd love to see Calendly as a meeting option.

Perfect ActiveCampaign Companion

Comments: 10/10

Pros:

Super easy ActiveCampaign integration. Works amazingly well with automations, app is clean, messages go through without a problem and all messages are recorded in my active campaign contact notes. I’ve used a few other services and this is by far the best for 2 way automated text campaigns and automation.

Cons:

Had an issue with messages not going through but it was solved quickly.

Salesmsg Review

Comments: We have three individual phone numbers on our account and I don't know if that complicates the experience but one should be able to click on a contact and type your message.

Pros:

We were desperately in need of a texting communication system for recruitment. Salesmsg was selected for its ability to do mass texting.

Cons:

Not the most user friendly. If you search a contact name and you havent already sent them a message, it

Perfect for What I Use it for

Pros:

I offer my Math/Physics students text support between sessions. They LOVE that I do this, as it helps them if they have a crucial assignment due, or are studying for a test and 'get stuck'. Having a separate number from my personal line maintains my privacy, and I can easier set my hours for notifications. I also love that I can use it from my computer, not just my phone!

Cons:

I REALLY would love to be able to send pdfs from my phone, not just from the computer. Please add that feature!

Great service very Innovatove

Pros:

Ability to use custom API’s with application.

Cons:

Nothing to choose I like everything this is great

Salesmsg is a text messaging platform for businesses with features like automation, templates etc.

Comments: Salesmsg is a text messaging platform that is highly regarded by businesses due to its features that help improve customer engagement and conversion rates. The software offers automation capabilities, personalized templates, and integrates well with CRM and marketing automation tools for seamless communication. Although some areas, such as pricing and reporting capabilities, could be improved, many users appreciate Salesmsg's excellent customer support and training resources. Overall, businesses can benefit from using Salesmsg to enhance their text messaging capabilities.

Pros:

Salesmsg software is highly regarded for its ease of use, automation features, real-time notifications, personalized templates, and smooth integration with other tools. i also appreciate the software's exceptional customer support and access to helpful training resources.

Cons:

I have identified several areas for improvement in Salesmsg software, such as its pricing model, reporting features, and lack of direct phone support. I have also reported encountering occasional technical issues like glitches and slow loading times while using the software.

Salesmsg Is Amazing

Comments: Getting responses from customers immediately is fantastic.

Pros:

We use this software to contact all of our clients and it works well. We are working on integrating it more fully with our current software.

Cons:

It does not fully integrate with Outlook. Also, I would like SalesMessage to use our current business number to send messages. This feature does not work for us currently.

Very good SMS Marketing Tool

Comments: Very good tool (I know of no better one) for marketing via SMS.

Pros:

Great user interface for managing SMS with an entire contact database. I have seen NO tool even close to how good this looks. Automations, integrations with Zapier + ActiveCampaign, make this tool insanely powerful!

Cons:

Missing a few small features, but they keep adding them monthly.

Great software, great support

Pros:

We like everything about Salesmsg, their customer support has been very prompt and pleasant as well.

Cons:

Wish we could change the times for the scheduled messages

My 2 cents

Comments: Excellent.

Pros:

The ability to set a text to be sent in the future is amazing. After that, integrating video texts, phone calls, and more makes a great package.

Cons:

Can't think of anything.

Great tool, needs more options & features

Comments: Good customer service, easy to use.

Pros:

Salesmsg allows customized messages & integration with Hubspot so lead organization stays consistent across platforms.

Cons:

Would like to see more package options at a wider variety of price points. Could also use more/better analytics & reporting tools.

Great Communication Tool

Comments: Overall the software works pretty well, a few glitches once in a while with the auto sends not sending but customer service is always great and assists in fixing any issues.

Pros:

I love that this software integrates with PipeDrive and it keeps out teams texting all in one place as well as in our CRM.

Cons:

I wish it had better integration with PipeDrive where I could sent texts right from there.

Made for modern day sales

Comments: As the main user of salesmsg I really don't have any complaints. It was easy to setup and has been easy to utilize on a daily basis

Pros:

The integration with Hubspot is what sealed the deal for us. We needed an easy way reach our customer base and salesmsg is it!

Cons:

I wish there were more automated workflow options/ sequence to assign to contacts, not a need but a want for the long term

Love this service...

Comments: It's been good.

Pros:

I like the ability and that it works with Zappier. Support is good and has been helpful.

Cons:

The cost of each message itself. We sent out a lot of texts, I think it would be great if we purchased X amount of messages, we could get some for "free" as a bonus. Like, there's no change for buying more. It's all the same cost. I think it would be a good incentive for us to buy more upfront.

Great product

Pros:

Technology is not my strong suit -- but this is as straightforward and easy to use as they come -- and makes it so much easier to be able to text from a computer rather than a cell phone -- easier to integrate with our CRM as well.

Cons:

If there is a way to schedule texts for a later time I haven't found it -- but it would be helpful! I'm on the East Coast and sometimes want to reach people on the West Coast....but not at 6 am their time!

Great Program

Comments: They have been great to work with - from initial setup to customization.

Pros:

The integration with our CRM captures all text conversations

Cons:

Waiting for some additional features to be available such as the ability to see all text messages company-wide in one spot

Needs Improvement

Pros:

Ability to tag, opt out and manage text messages.

Cons:

The system is slow and the app does not work that well. It is very hard to carry on a conversation via the app. Being tied down to a computer to respond to customers is not ideal for the mobile business we are. It would be nice to receive a text while I am out of office and be able to respond right away opposed to waiting to get to a computer to respond.

Great program!

Pros:

This program is quick and easy to learn; as well as use.

Cons:

I literally have no complaints about this software.

GREAT Hubspot Integration

Pros:

Just a great Hubspot integration with an amazing customer service team. Definitely know what they are doing and they are excellent in helping you reach your goals.

Cons:

Nothing so far. We have been liking all elements of the tool.

Great for switching gears on desktop

Comments: Easy, low stress.

Pros:

I love having a detached number for clients to reach me on. Makes communication very easy whether my agents prefer text and email.

Cons:

Sometimes the search function is a bit odd.

Salesmsg Review

Pros:

I love that this software allows me to send mass messages. It makes it very convenient for us to contact a large number of potential tenants when we are trying to lease our apartments.

Cons:

We have not had this software for long, so we have not had any problems with it so far.

Great, easy to use texting platform

Pros:

It's extremely easy to set up triggers and add the webhook into automations in my CRM. Messaging back and forth with leads has never been easier.

Cons:

I don't have any issues with it. It fits all of my needs.