LoanPro Reviews

Most Comprehensive and Powerful Loan Servicing Software

Comments: Its really helped us keep accurate records of our loan files, and make adjustments due to irregular payments or loan modifications. It makes sending out monthly statements very simple.

Pros:

I looked for a long time, and at many options to find all the features that Auto Pal offers. Its the most affordable software in its class. It has more than enough features than we typically use, and can help us resolve the really tricky loan calcs when we do a loan modification. A lot of the other loan servicing software doesn't have the tools to simply run the accurate calcs for a loan mod. Its been a great asset to our business. I also like the auto generated statements each month to make monthly billing simple. It also great to have it cloud based so that our whole team can easily access our accounts. The support team has always been great to talk to, and helpful getting us set up and resolving any technical issues we run into.

Cons:

It took some effort and energy to get the software up and running, and customized to our needs. As always, it takes time to get used to a new software platform. Some of the advanced functions take time and can be difficult to learn (we required help from the support team, but they were great), overall we got the software running to fit our company model well.

Value is Unquestionable & a Solid Team

Pros:

Easy to use from inital login - virtually turn key to take it as far as you want to go.

Cons:

The screens are somewhat spread-out at least in Google Chrome. It makes finding page footers or menus difficult sometimes unless you know where to look.

We were initially very excited to join LoanPro.io but it ended in disaster for us.

Comments: We were initially very excited to join LoanPro.io but it ended in disaster for us. Our general journey was a handful of sales calls across the teams at our company (both technical and business). Our goal was to find an out of the box payments servicing software and we thought this was it, signed a contract, got on an onboarding call and it all went downhill from here. There were a number of things not disclosed during the sales process (third party providers we would need to engage to be fully functional on the platform as well as work and assets we needed to generate to have a complete experience for our customers). This all left a bad taste in our mouths, now feeling further behind rather than accelerated by LoanPro, as a team we decided to ask for a refund. You can guess where that conversation headed as here I am writing this review. Responses were technical, referencing the contract we signed and stating we would need to 'buy out' the remaining 11 months (of our 12 month contract) and that we should onboard on the system instead of paying for it and not using it. Note, we never onboarded because the onboarding call left us feeling like we got sold a bill of goods and asked for a refund days after the 'onboarding' call and before we ever used the system for a customer. We felt that was a fair ask and LoanPro thought it was diligent to reference contract terms. Buyer beware. Just understand all that the platform is and is not, understand the difference between you as a val

Pros:

The sales process seemed easy enough until we signed and got to onboarding

Cons:

- Platform does not work as sales described without third party providers and intensive work on the customers end. - The onboarding call left us with more questions than answers. - Communication was frequent during the sales process, but delayed and impersonal after contracts were signed.

Has some problems, but it's probably the best of its kind

Comments: Overall, I do recommend LoanPro if you need an off-the-shelf product. But you are bound to encounter "head-scratching" issues, so be prepared. For example, the system does not record attempted payments with debit card. Hence, you have no idea if and how frequently payments are failing. Fortunately, the customer support is good and they will help you find a resolution or work-around to these issues.

Pros:

LoanPro is very innovative; not a lot of companies can automate LaaS (lending as a service) like they do. They built their api to be very flexible so that it can work for almost any time of lending company. If it weren't for LoanPro, we wouldn't have been able to launch as fast as we did.

Cons:

The way they structure their data is convoluted and opaque. It can be very frustrating for a data analyst. There are also some weird and destructive practices. For example, when modifying a loan, the table loan_reverse_status_archive erases the past, which is very problematic for accounting.

The team has LoanPro has been remarkable to work with.

Comments: We had been using excel files and dropbox. This software allows us to bring all of our documentation and portfolio management into one location. It has been easy to set up and with great support from the team at LoanPro. We've been implementing collection letters into the software which will be of great benefit to manage our collection efforts. The reports the software generates of our portfolio has also greatly assisted the accounting department in tracking the performance and revenue. We love this software and the team at LoanPro!

Pros:

We've been looking for a software to manage our portfolio for several years and couldn't find anything that would do what we needed and not break the bank. It is reasonably priced and is easy to use. The software is also helping manage our delinquency and collection efforts. Phenomenal product!

Cons:

The software is primarily for managing a loan portfolio. Our deals are leases so it has taken some customization, but the team at LoanPro has been able to make the adjustments needed to fit our leases.

LoanPro Software is amazing!

Pros:

LoanPro Software is a fantastic company to do business with! Their technical support representatives are super knowledgeable about the lending industry and my interactions with them have been nothing but positive and very insightful! If you are looking for a lending software that is best in the industry LoanPro is who you need to work with!

Cons:

I wish the software was free, but that is not the case with any good software on the market!

We have utilized AutoPal Software for 3+ yrs and look forward to continuing our future partnership.

Pros:

The functionality that allows us to pull various reports with ease and obtain instantaneous results. Steve is incredibly courteous and helpful when we have required assistance.

LoanPro Review

Pros:

We've been able to automate large portions of our servicing center workflow which is helping us realize meaningful savings as we scale, as well as avoid time-consuming third-party integrations. The level of data visibility built into the platform is substantial. LoanPro offers several flexible hierarchies in which to group loans making it easy to segment our portfolio and pull the relevant data we need. The LoanPro support team is very knowledgeable about the product and was instrumental in getting our organization up to speed post-integration, from helping us build tools to optimize collector work flows, to guiding how we architected our business processes in the platform.

Cons:

Some additional reporting functionality would be a great - but we're able to build what we need from the DB access provided.

Professional and Informative

Comments: LoanPro makes tracking customer payment history easy. Our company can now print reports with a click of a button.

Pros:

LoanPro has made our process of inputting information easy! Thanks to your support team, Gatesco Financial has the ability to securely store customer data and report payment history.

Cons:

The FAQ/Help site helps with navigating the LoanPro software. Thank you for this addition!

Great product

Pros:

Product has full suite of API endpoints Easy to use application Very flexible with needs of business Easy to standup

Cons:

None, from the start the LoanPro product and team have been great each time I have worked with them.

Autopal has been a great asset for our company.

Pros:

I like the ease of use and the fact that everything is organized. We use autopal when helping our dealerships out with their accounts. You can add notes and payment information very easily. It helps us keep track of everything that goes on with each account. You can easily print any document you need for the account with many templates already on the software. Very professional.

Cons:

Sometimes we have trouble with logging into the software at all. We contact customer service and they are very helpful. This problem only seems to occur when updates or maitnence is being done with the system. It is always back up and running before too long.

The ONLY software worth using!

Pros:

I can't say enough great things about Autopal! It is easy to use, the functionality is amazing, the vendor integrations are perfect, and the support staff are beyond helpful and such nice people! Autopal is the best!

Always provides solutions to my issues.

Pros:

I love the Support Team, Always successful in helping me with any questions. The program is very easy to use. The Report selections are my favorite.

Great

Pros:

Its the most affordable software that performs all of its functions. Very easy to use which allows for minimum errors.

Cons:

Logging in can be difficult when multiple users are using at the same time which can be a hassle but not a huge deal.

Amazing loan softwares.

Comments: I am very impressed with loanpro's lending software. I usually work from the office but it is very nice to be able to also work from home because with loanpro I can log on and service our notes from anywhere. The collection options are amazing and very helpful. This software makes my job easier.

Awesome! Software is so easy to use, staff is so knowledgably and friendly!

Comments: Gives me extra time to do other things, sends out messages and reminders on my behalf

Pros:

Easy to navigate, is self sufficient, will send emails, reminders, and tons of auto features that save me valuable time.

Cons:

Least like that there isn't more selections in the collections, it only gives the option for Bankruptcy's and that's not usually the case.

Long Time Customer

Comments: We have been with Autopal for around 5 years. Their product is exactly what we needed as a finance company. We were working with other systems that didn't give us what we wanted. This product is web based which helps us to access our accounts from any internet connection. This also allows our customers the ability to log onto their account and make payments wherever they are. Its a complicated/sophisticated system for a complex/sophisticated need. Thanks Autopal for 5 great years!

Look experienced even as a start-up

Comments: As a start-up lender, Autopal gave us the professional touch we needed to fuel our growth. Our collections also improved overnight by allowing the software to do a better job than a full-time employee was doing. Support staff is very helpful at explaining things in a simple language for "Dummies". Love how much easier the software has made my job!

The software is really good and we are glad that we decide to use it for our finance company.

Pros:

Our trainer was really helpful. He was patient, extremely professional and he had the answer to all our questions every time when we need it. We were very happy with his assistance and the software.

Support that takes you to the next level!

Pros:

With limited exposure to the software we had a lot of initial questions, support team is A++++. You can't go wrong with a company that actually supports their product to this level!

Great Software

Comments: We have had a great experience both with the software itself and the onboarding process. Autopal have been great to assist us with uploading our own customizable loan document along with being patient as we slowly started integrating the system. We love the user interface and have recommended the product already to some of our associates. Looking forward to using this for years to come!

Well Thought Out Software.

Comments: The software is built very well and is really quite simply to use. Having serviced loans for many years, it is clear to me that this software was designed by those from the lending world as the workflow and options are what lenders want. We service auto and real estate accounts and it works very well for both.

Daily use in the trucking industry. Entering loans and utilizing the custom documents feature.

Comments: Entering a loan is quick and easy, however sometimes to match our payment schedule we have to use the the "roll payment" feature. In the past I've had to contact AutoPal and was made aware that at times the decimal has to be changed to accommodate the payment amount exactly.

So far its a little overwhelming in a good way though. It does so much compared to the last software

Comments: I dont see any cons and the pluses are that it does all the things our last software didnt do. I think your training staff and support staff are great and were always available for us.

Whenever i call in everyone is very helpful Support is great they have helped me on many occasions

Comments: the software is great and the tech support is always on point--AutoPal is a great asset to your company and they always very helpful.