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About UPshow

UPshow is the leading on-premise performance marketing cloud powering digital screens for brick and mortar businesses.

Learn more about UPshow

Pros:

Upshow is easy to use, templates are easy to use and uploading your own pictures as well.

Cons:

Setup was a bit difficult due to inhouse software.

UPshow ratings

Average score

Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.6

Likelihood to recommend

9.0/10

UPshow has an overall rating of 4.7 out 5 stars based on 167 user reviews on Capterra.

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Filter reviews (167)

Ross
Ross
Marketing Director in US
Verified LinkedIn User
Food & Beverages, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Grow your visitor posts!

5.0 5 years ago

Pros:

First off, the app and website are super easy to use. There is basically no training time required because of how simple it is. The best way to describe how people will feel when they see their posts on your tv is to think about how people react when they see themselves on a jumbotron at a sporting event. It's just plain fun. The look is extremely professional and their premade templates are a great way to personalize your announcement posts. UPshow allows guests to create personal experiences that are shared straight to your social media pages, and negative posts are eliminated before they even make it to the screen. You also get the added bonus of getting to see which of your followers is a "super" follower. We have made a point to contact these people to thank and incentivize them for continuing to support us in such a positive way. Overall, this software is a great tool to enhance the personal side of your business.

Cons:

The one negative that I have with UPshow is that it cannot feature Instagram posts but this is not their fault. Instagram is so locked down by Facebook that this is a problem in other areas that I have dealt with in my personal use of Instagram for my business. Also, we just want more templates because they look awesome (side note: they really do have tons already though).

UPshow Response

5 years ago

Thanks Ross for the review! I'm glad you've had such a great experience with the UPshow platform within your Chick-fil-A. Our Customer Success team will be in touch with you tomorrow to discuss the Instagram issue you mentioned, as those posts should be a part of your social screen.

Jordan
Human Resource Generalist in US
Restaurants, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

UPshow Review

5.0 last year

Comments: The benefits of having UPshow is that it allows for easy communication. We are able to put announcements on UPshow that everyone will see instead of relying on word of mouth to get information out. It has helped retain employees because it makes them feel engaged/informed because they can learn about their store family especially alternate shifts/other day parts. They enjoy being able to see their birthday/service anniversaries. It is very user friendly.

Pros:

It allows stores to have competitions with each other, it is nice to see their progress in real time at all of our different locations, it makes the employees want to work harder. Also, it is good for employee engagement, allowing them to give shoutouts to fellow employees and creating employee bios, so their coworkers can get to know them. Finally, the customer service is amazing!

Cons:

When we click to preview what is showing at one of our locations, it takes awhile to go through all the slides, it would be nice if we could just arrow/skip through the slides quickly.

UPshow Response

last year

Hi Jordan, thanks for your detailed review. We're so glad to hear UPshow is having such an impact on your employees!

WILLIAM
OWNER in US
Used the Software for: 1+ year
Reviewer Source

Upshow is about money they are not about the customer. Buyer beware- cancellation is difficult theya

3.0 7 years ago

Pros:

it is productive and helps a great deal with social media marketing- it gets you the impressions for sure

Cons:

they are sneaky, won't cancel your account even after the term is up- asked them to cancel a snap filter they did not just keep on billing us.

UPshow Response

7 years ago

Thank you for your feedback, we're glad to hear that UPshow has made a meaningful impact on your social media marketing. The communication issues you stated regarding a cancellation request are not the UPshow way, and I'm glad that we promptly took care of you. Most of all, we're excited that you decided to stay on board and are a top performing customer!

Kate
Marketing in US
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing Digital Media Company to Work With!

5.0 2 years ago

Comments: Over the last few years, we have experienced no issues with UPshow. Our [SENSITIVE CONTENT], is incredible. She always makes a point to check-in with us regularly, offers her support in updating any old media on our library and is always easy to reach. Our experience with UPshow has been nothing short of awesome.

Pros:

What we like most about this software is the ease of use. Once getting started with UPshow, we had all of our digital media/signage up within minutes. It is easy to use, the scheduling is so convenient for promotions with a timeline, nothing but good things to say about this software.

Cons:

The only thing I have found that could make this software better would be to have an audio integration. For example, we have to use a separate software to play music, playlists, etc. throughout the dealership. It would really take UPshow to the next level if there was an audio box also that could create music playlists, schedule commercials, etc. that sync up with the digital media.

sean
owner in US
Restaurants, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Solid program but needs a little more options

5.0 5 years ago

Comments: I dont have issues, like you are asking for feedback.

Pros:

Ease of use and uploading content. Social media participation. Customers seeing them self on the tvs is your biggest asset. At least in my world.

Cons:

I would like to upload photos threw the back office (online portal) instead of going threw social media. To go further, birthday templates for customers have a single picture one, 4 picture one, and a template like social media pictures that shows multiple flipping threw the screens. The same template for events, like anniversaries, bands, and previous annual parties (example customer appreciation party). Also a "text your pictures" or "email your pictures" to the admin to add to this screen. That feature would be for people like me that dont really use instagram or snap chat. I use facebook , which I guess if for old people

UPshow Response

5 years ago

Thanks Sean for the review and feedback. Coming early next year we have an integration with Canva that will allow for you to easily create beautiful Spotlights using their templates. Either way, I'll be sharing your thoughts with our product team.

Kerry
Owner/Operator in Canada
Music, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

TouchTunesTV powered by Upshow

5.0 5 years ago

Comments: UPshow has been a great company to work with. There have been problems, but they are quick to reply and resolve the issues. I would definitely recommend working with them.

Pros:

The interface is easy to create new Spotlights on the fly. And able to make your own ads and upload them and even links to Youtube videos. I like that the hashtags for the location are easy to put into social media when posting and even afterward and they still will show up on the TV screens.

Cons:

There are some limitations on using the interface on an iPhone or iPad. Usually it's easier to create your ads on a laptop and then make subtle changes or scheduling if needed later on an iPad.

UPshow Response

5 years ago

Thanks Kerry for the feedback - I'm glad you've had a great experience with the UPshow team and platform!

Blanca
Area Marketing and Events Manager in US
Hospitality, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Top notch experience and team

5.0 last year

Comments: UPshow makes our day-to-day easier by providing a great ice breaker between guests and staff. Our guests will see something on the UPshow screens and inquire about upcoming events or other content.

Pros:

My favorite feature is the Promotion Manager - I always have an event to promote and keep people in the know!

Cons:

I don't dislike anything. If I would make a suggestion I'd add giving the main admin access to add and control user access level so I don't have to always bother the upshow team with management changes.

UPshow Response

last year

Thank you for the 10/10 review - we really appreciate your feedback, Blanca.

Derrick
Senior staff engineer in France
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Turning Screens into Social Hubs

4.0 6 months ago

Pros:

At my restaurant events, guests enjoy seeing their Instagram photos, encouraging more sharing. It's great to see customers actively involved.

Cons:

It's a bit tricky to set up at first, especially if you're not tech-savvy.

Brian
Brian
Dierctor of Entertainment & Digital Media in US
Verified LinkedIn User
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Valuable business tool!

5.0 6 years ago

Comments: We are increasing our average check by engaging our customers with visual entertainment.

Pros:

I utilize the platform for a variety of visual content. It engages our guests and lends to longer stays and increased revenue.

Cons:

We are currently working to get the trivia aspect to allow "Trivia Night" competitions. It's taking longer than expected.

Johnnie
Johnnie
President in US
Verified LinkedIn User
Consumer Electronics, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Upshow Buffalo

5.0 5 years ago

Comments: Great growth

Pros:

Ease of content addition Use other ppls content to add to your library

Cons:

Not able to use Facebook or post reviews

David
Owner in US
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Overall, good way to create engagement with guests

4.0 5 years ago

Comments: Overall, we’ve enjoyed the platform and it has been a good value add to our guest experience and marketing strategy.

Pros:

Software is easy to use and we like that it interacts easily with social media pages of our guests. It is easy to customize and access control panel to make adjustments and support staff seems to be readily available to help us grow and maximize the platform.

Cons:

Hasn’t created as much engagement with guests as we had hoped. Most social media post and interactions are through our business instagram. It is visually appealing and I do believe our guests enjoy seeing content, they just don’t engage in posting content as much.

UPshow Response

5 years ago

Thanks David for your feedback, I'm glad that UPshow has become a key part of both your guest experience and marketing strategy. I'll share your comments with our Customer Success and Product teams to kickstart a brainstorm around increased engagement.

Steven
Owner in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

engaging with guests

5.0 5 years ago

Comments: My experience with Upshow has been great. I find it a great option for my television use.

Pros:

giving the guests a opportunity to share their photos and do the advertising for me . The software is super easy to use. I use it everyday to change graphics and messages for the day and to look what my guests have added.

Cons:

Loading images to the web site is not that easy. Not all my graphics for my store come in the sizes that the web site offers.

UPshow Response

5 years ago

Steven, thanks so much for the review!

Brittani
General Manager, Marketing in US
Food & Beverages, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Better your business

5.0 5 years ago

Comments: Customers are genuinely excited to watch UPshow. Sitting in the dining room, you will always hear conversations going on about our slideshow. It also creates engagement with our guests and encourages them to post about us, with the opportunity for their photos to appear in our restaurant. The more engagement our social media receives, the more followers we receive, and the business grows.

Pros:

This software is the most dynamic way to communicate to our customers. We have had a Community Board since we opened, which displayed paper marketing, photos, and other static means of communication, but upon discovering UpShow and utilizing the space for that instead, we are finding that customers have truly taken notice. It is an exciting, attention-grabbing, fun way to keep our customers in the know!

Cons:

The thing that I like least is that we are unable to select how often we choose to display our Spotlights. It would be awesome to be able to prioritize certain Spotlights or select how often they appear throughout the day without having to duplicate them or reorder them in the Spotlight section; it is very difficult to reorder them properly.

UPshow Response

5 years ago

Thanks Brittani for your feedback, this is extremely helpful and I'll make sure our Product team gets your insights on the Spotlights section of the Control Panel.

Tracy
Owner in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great in Studio signage

5.0 2 years ago

Comments: Overall it is a great and helpful product!

Pros:

Love that we can update based upon studio events!

Cons:

Sometimes it is difficult to upload videos.

Anthony
Director of Marketing in US
Restaurants, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

UpShow Is a Big Help

4.0 5 years ago

Comments: The inclusion of UpShow in all of our restaurants has helped us introduce new menu items, keep our guests informed, and assists our service staff in salesmanship efforts. Our experience thus far has been very positive.

Pros:

Upshow supports building check averages through visual salesmanship of menu items and keeps our customer base informed in regards to upcoming events.

Cons:

The recent addition of Draft Kings content has taken away from the number of impressions reaching our guests, but this is a minor issue right now.

UPshow Response

5 years ago

Thanks Anthony for the review, I'm glad the platform has been so useful to you and your team!

sarah
agm in US
Hospitality, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Seems easy to edit

5.0 6 years ago

Comments: Our customers advertise for us by posting our food, location, drinks etc on their social media ccounts.

Pros:

I like the visibility and interactive capabilities it provides for guests and staff members alike. Customers get a kick out of seeing their photos instantly uploaded.

Cons:

I get complaints from people who upload using correct hashtags but their photos do not appear while they are in the store. Usually it is because their social media profiles are private.

UPshow Response

6 years ago

Thanks Sarah for taking the time to provide a review. El Hefe has one of the best branded screens in the entire UPshow network and we're proud to have you as a partner.

Gabriel
Store Manager in US
Food & Beverages, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Overall Great Asset For Our Business

4.0 5 years ago

Comments: Our Commercials are not televised in this area so the fact that I can pull these videos from YouTube and show them in store has been great for our business

Pros:

I really enjoy how customer friendly Upshow T.V. and how it helps connect our relationship with our customers. One of my favorite features is that I can upload videos from YouTube.

Cons:

Honestly do have to much to say that I don't like about Upshow. One thing I would hope to see change is the when a customer does a check-in through Facebook or shares there experience with us on Facebook I could be viewed on UPshow the way the shares with Instagram and twitter are.

UPshow Response

5 years ago

Thanks Gabriel for the detailed review! I'm glad it has become a key part of your marketing and customer engagement!

Samantha
Franchosee in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

UpShow is a game changer!

5.0 5 years ago

Comments: Our overall experience has been very positive. UpShow is an easy stream for us to highlight our members, promotions, ads, etc.

Pros:

It is user friendly and the function of it is so versatile. Our members love it and it has allowed us to open added streams of revenue within our business.

Cons:

I generally approve of everything. The only thing that bothers me sometimes is the wait time when trying to live chat with support.

UPshow Response

5 years ago

Thanks Samantha for the review, it's great to hear that UPshow is loved by your members AND it's added new revenue streams to your business!

Daniel
creative director in US
Restaurants, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Everything that upshow promised has been delivered.

5.0 7 years ago

Comments: Keeping guest entertained in our establishments.

Pros:

Keeping guest entertained while waiting for drinks to be made at our bar. I think it helps with the guest feeling like they are waiting for a long period of time.

Cons:

I wish more people submitted more pictures to be displayed on screen. We have really tried to get our guest to use it more, but are not having the success we were hoping for.

UPshow Response

7 years ago

Thanks Daniel for the review. Our Customer Success team will be in touch with ideas for boosting engagement.

Beth
Marketing Manager in US
Entertainment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Idea for Generating UGC

4.0 5 years ago

Comments: Great customer support and rarely any issues.

Pros:

The ease of use and how self sufficient it is.

Cons:

Connecting to our WiFi proved to be a challenge

UPshow Response

5 years ago

Thanks Beth for the review! We've enjoyed having Bobby McKey's as a customer for so long and seeing the fun content stream through from your customers.

Adina
Manager in US
Food & Beverages, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Idea, Implementation, and Customer Service

5.0 5 years ago

Comments: It was great, unfortunately, as a very small business, it no longer fit within our budget, but never regretted a second of it. It was attractive, easy to use and fit our bar perfectly.

Pros:

It was easy to use, very attractive and fit our business perfectly

Cons:

The hashtag wouldn't always let photos onto the screen so some customers were upset that they didn't see their photos more immediately after posting with out hashtag

Deva
Marketing Director in US
Legal Services, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

BPE Upshwo

5.0 last year

Comments: great

Pros:

Easy to use, the customer service is excellent.

Cons:

the "tv" and "news" seem a little generic. Limiting options, or not the right fit for our business.

UPshow Response

last year

Thank you for your review Deva. We routinely add more channels to our entertainment selection, please reach out to [email protected] to learn more!

scott
owner in US
Sports, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

UPSHOW is well worth it

5.0 5 years ago

Comments: Customer service has been great
Been well received from our customers
love it- looks cool too!

Pros:

Its easy to use Its very visible and easy for customers to use works well- not hard to hook up

Cons:

nothing really at all- just wish it worked with FB but of course FB is not set up that way

UPshow Response

5 years ago

Thanks Scott for the review. I'm glad you've had a simple & effective UPshow experience that your customers enjoy!

Madelyn
Marketing Director in US
Food & Beverages, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great!

5.0 5 years ago

Comments: We have realized a huge benefit with Upshow! Getting the community involved and posting more pictures have been amazing. We have also used it for promoting our events and different things that have been going on at the store which has been great and we are very thankful we started using Upshow!

Pros:

There are so many pros to this software. It is easy to use, it works great, and the customer service has been amazing!

Cons:

We at Chick-fil-A Waterloo haven't experienced any cons with this software

UPshow Response

5 years ago

Thanks Madelyn for the review and kind words, Team UPshow really appreciates it!

Denice
Manager in US
Used the Software for: 1+ year
Reviewer Source

Easy to work with and polite.

5.0 7 years ago

Pros:

I can make one phone call to support at Upshow and can have all of our changes made within a day. Love it! Guests also love feeling like they're part of the action.

Cons:

It freezes up sometimes and stays on the same screen for days, or until it is reset. Other than that, it is great!

UPshow Response

7 years ago

Thanks Denice, glad you love the product and our support team!