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About Lofty

Lofty is the CRM, IDX website, and Lead Generation solution you've been looking for.

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Pros:

This system has so many functions available that I haven't even began to use them all, but if you want to do something, chances are it's already integrated into Chime.

Cons:

Chime has high deposit fees for cash deposition which sometimes makes things difficult.

Lofty ratings

Average score

Ease of Use
3.9
Customer Service
3.5
Features
3.8
Value for Money
3.9

Likelihood to recommend

6.5/10

Lofty has an overall rating of 3.8 out 5 stars based on 87 user reviews on Capterra.

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Filter reviews (87)

Mary
Mary
Real Estate Consultant in US
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Serious Realtors' CRM

5.0 6 years ago

Comments: Works equally as well for single Realtors as Teams. Incorporates everything you need to works with clients including texting, emailing and calls inside the software. It's really a one-stop-shop for my real estate business.

Pros:

Totally Realtor centric . If you have a team it has a Team Dashboard showing how many leads and how effectively they are being handled. Includes goals, easy to read analytics and property search for buyers and sellers. Chime also set up my website - now has a 'coming soon' feature for listings that is so easy to use. Great customer support, super responsive and helpful.

Cons:

It's many amazing features means you have to learn the product, but Chime makes it much easier as there is a 'Show me how' instruction that walks you through whatever it is you're trying to do, step-by-step. Love it!

Ali
Listing Coordinator in US
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

CHIME is the best CRM

5.0 2 years ago

Comments: Chime is an awesome CRM it beats out all the competitors with its integrations and consistent updates and improvements.

Pros:

The lead management and system integrations are unmatched.

Cons:

Chime tends to crash after every update. There is always a new glitch and support is not helpful.

Stacy
tech dept in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Multi-IDX integration does not work. I did not try one IDX, as I belong to 4 MLS's

1.0 2 years ago

Comments: Rarely can you talk with customer service. It is like they do not understand as they will send back a message the problem has been fixed, but it has not been fixed. Major problems with market reports, areas, format on mobile phones, multi-MLS IDX searches. Not worth your time or money.

Pros:

CRM appears to be good, but with the IDX and website problems, your customers will never use the website.

Cons:

The IDX and website problems go on and on . . . Customer service is fairly responsive, but they never follow through, they seem to never really understand the problem, even after I spend hours sending examples, videos, screen shots, and more to help them understand. I spent over $5000. (12 months) on my dime trying to work with Chime to fix the problems. It plain does not work. You will lose all customers from your site as it does not work as advertised, confuses customers, and once they realize it, they never come back.

Heather
Kitchen Manager in US
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

User Friendliness

5.0 4 years ago

Comments: Im very impressed and chime is now widely accepted and I can use it with many other apps by link. Or seperate by routing vs card. I really am pleased and its now my primary.

Pros:

Its a breeze. Anything you need to accomplish is right there and easy to find. No searching thru drop downs to find answers or functions. Its super secure, I had an app linked that was hacked. Chime was safe and had no attempt.

Cons:

I was not sure it was real at first but I tried it out of necessity and did the download. I have no cons, its easy, secure and you can modify any and all notifications.

Billee
Realtor in US
Real Estate, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Real Estate CRM and website

4.0 6 years ago

Pros:

User friendly, professional looking landing pages, CRM, & other tools to grow your business. Ability to send mass emails which appear personal.

Cons:

Ad spend is a little high for the quality of the leads you receive, but I have found that to be the norm with most internet leads.

Glen
Broker Associate in US
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Has a lot of potential, but also a lot of growing struggles

3.0 7 years ago

Comments: Chime is not well set up for a team. They are lacking many basic features. I would recommend for an individual agent, but not anyone running a team at this time. They have not built in any features that are needed for a team setup. I'm sure that it will come with time and it will get to a point that it runs well for a team. If you can accept some growing pains along the way, get on board now. I'm sure pricing will go up at some point. They are constantly working to improve and it has a great foundation.

Pros:

The system is very user friendly, it's quick and they are adding additional features. They have excellent pricing compared to alternatives. Overall, I feel it is an excellent foundation and it will continue to improve. Overall, I'm happy with it so far.

Cons:

There are a lot of glitches, errors in the system, problems with email templates, etc. They are all items I would associate with trying to grow quickly. Basically, growing pains. Their support is good and they address most. Some issues take multiple attempts to try and get it resolved. There are also a lot of grammatical errors and poor formatting that make it into the released product that should never make it past a quaity review.

Jay
Team Leader in US
Real Estate, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Chime verses Cinc

3.0 5 years ago

Comments: Customer service was poor at best, any issues and it was like pulling teeth to get them to act.

Pros:

While similar to Commissions Inc it did not have everything that Cinc had to offer. Functionality was good.

Cons:

Nothing really to dislike about the software, it worked as it should.

Shayne
Construction in US
Construction Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Chime review

4.0 2 years ago

Comments: Very good great app

Pros:

Ease of use and spot me option makes it convenient if you overdraft

Cons:

None I like the app and software very much

Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

One of the best CRM software

4.0 2 years ago

Pros:

It's has digital marketing tools and AI powered automation. I like the software too because it's helps in streaming sales funnels

Cons:

I have not seen any fault or back drop with the use of this very software, so for now I don't have any reservations about the software yet.

Verified Reviewer
Verified LinkedIn User
Human Resources (HR) Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Chime review

4.0 5 years ago

Comments: Overall, I’ve had a good experience with Chime.

Pros:

I really like the app. It’s easy to use and I really like the design of it and my debit card. I was able to get approved for an account easily.

Cons:

Hopefully, it’ll have a feature where you can add money from another card like PayPal does. Otherwise, I have no complaints.

Joshua
Realtor in US
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Complete Scam - Long Term User

1.0 2 years ago

Comments: I'm not one to write reviews but this company needs to be held accountable. I've been with Chime for 2 years, Admittedly it started out well but quickly started to go down hill. When I was first researching Chime I had gotten many reviews from people I know about how bad the support and billing was. At first I didn't see it, and was super happy. Until this year.Keeping in mind, when dealing with chime support you are dealing with people in the Philippines only. These tech support agents are trained off of scripts and thats all they know. You'll play email tag with them for days before things get escalated to a "Tier 2 or Tier 3" tech support agent and then a couple days to weeks before you will get an answer on an issue. Many times their answer isn't a resolution. Its nearly impossible to talk to someone in the US besides someone in Sales.Chime forced an update Unbeknownst to me that caused all my links to break. Meaning I was spending money for who knows how long, on links that weren't producing listing results. Ticket was submitted; weeks go by and no result. Finally I get escalated to someone in the US office by getting in contact with [SENSITIVE CONTENT] in Sales. Their answer "the tech team will have a resolution in 1-2 months"...So me and my ad manager rebuilt our campaigns. because I wasn't going to sit 1-2 months paying for a $750 a month CHIME system, while not having ad traffic running to it. Needless to say pausing my leads through google cost me thousands of dollar

Pros:

Constant updates to include new features in the system

Cons:

Way too many tech issues for this system to be relaible

Kristine Mae
Operations manager in Philippines
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Chime really help my partner to hit our first million in real estate

5.0 2 years ago

Comments: I loved chime because aside from it is very friendly user it has an option to email and text the lead which is very convenient to us coz we already have those in one system, We used other CRM before but since they had very limited options to do we change and use the chime and this is very heaven to us. Kudos to the developer keep up the good work,

Pros:

I also loved the thing we have an AI who texted our lead, drip campaigns as well are really good and also this CRM not pricey.

Cons:

None so far, hopefully they will have an option to call directly though the laptop and no bridge number needed for virtual assistant

Chris
Realtor in US
Real Estate, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

CRM system with SO many options

5.0 12 months ago

Pros:

This system has so many functions available that I haven't even began to use them all, but if you want to do something, chances are it's already integrated into Chime. You can track leads and follow ups, set up drip campaigns to keep in touch, and even set up your website.

Cons:

Because there are so many things you can do with the system, it can be a little daunting to get started, but there are plenty of how-to videos that walk you through it.

Ndongmbu
Self employed in Cameroon
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Chime Review

5.0 4 years ago

Comments: It's a wonderful experience especially with small scale companies that helps not only in transactions but also in communication.

Pros:

Chime software is easy to assess. It has no Hidden fees attached to transactions and transactions are really fast. Also if you make a mistake you account will not be easily freezed unlike others

Cons:

Chime has high deposit fees for cash deposition which sometimes makes things difficult

Erica
Manager in US
Business Supplies & Equipment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Using Chime

5.0 2 years ago

Comments: If you need a second chance banking try them out they can help in so many ways.

Pros:

I like that it gives people a second chance and the ablility to earn credit .

Cons:

Sometimes some banks dont work with them but its worth using.

Molly
Realtor in US
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Excellent for my busy day

5.0 6 years ago

Comments: We like the redesign, but don't love that it isn't as easy to quickly view someone's smart plans.

Pros:

I love that I can leave the office and leave my assistant with the ability to see all conversations and client history in order to pick up anywhere I leave off. Chime is great for seamless contact and helping to remember the details on everyone.

Cons:

It would be great if to be able to sort lists of contacts by date added. The tags feature also does not seem incredibly helpful without the ability to view all tags at a glance when looking at a list view of the clients.

Michael
Agent in US
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Worst CRM in the biz

1.0 2 years ago

Comments: Terrible. I've had many, many problems and customer support is awful to deal with. They are terrible about getting back to me, all but impossible to reach, and not able to fix problems, even at a basic level. Stay away from this CRM

Pros:

Not one thing. It offers basic functionality but the customer support is so bad, nothing is worth it.

Cons:

Customer support is by far, without a doubt, the absolute WORST I have ever experienced.

Shawn
Team Admin in US
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Simple and easy to use

5.0 7 years ago

Comments: Easy to use, powerful and the efficient

Pros:

Very easy and straightforward CRM. I am a single user in our company and wanted a CRM to get started and this was the perfect cost efficient one for basic needs. Haven't explored all the functionalities yet though.

Cons:

No built in transaction management part, needs connect with other vendors. At present I can find BrokerMint integrated, but I think it's best to connect more.

Juan
Juan
Realtor in US
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

Definitely a great tool to have.

5.0 7 years ago

Comments: Reminders! My follow up was horrible. I am still working on it and this is definitely a big help.

Pros:

What I like most about this software is the fact that it's an all in one tool. Lead gen, CRM, mass e-mailer.

Cons:

That I am unable to integrate my Yahoo account. That is probably the only con I have to say about this product.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

do not get chime

1.0 last year

Comments: horrible. don't do it

Cons:

i don't like anything about chime. the phone number on the back of my card routed me to a MEDICARE service. I said I was calling about CHIME, they said it was a glich.... I don't want my money in a GLICH. done. Just get a local Credit Union.

Jason
Forman in US
Construction Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Found a better product somewhere eles.

1.0 3 years ago

Pros:

The use of this product isn't great. To many problems with getting things to work correctly

Cons:

I dont feel this is a great product for my needs.

John
Owner/Broker in US
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Run do not walk

2.0 5 years ago

Comments: Very disappointed. Was told I could cancel at any time but can not get them to stop billing me.

Pros:

Initial uploading seemed to be very customer service oriented.

Cons:

Received leads daily but have a high suspicion that none of them were legit. Did not receive one response from the leads. When I made the decision to cancel they have given me the run around and have charged me 2 extra months despite asking to cancel.

Vida
Vida
US
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

The most horrible people on Staff and they charge you for nothing. No products and no website

1.0 7 years ago

Comments: nothing to talk about cause they are horrible absolute horrible
they just lie and promise and do not deliver especially their sales dept , managers anyone
that they working there.

Cons:

over charge. horrible staff, bad products. no Customer service and very too expensive . They over charged me and never gave me back the money. I would not recommend it to anyone. Promised but didnt deliver.

Maria
Multi-Media Specialist in US
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Our team has positive things to say about Chime

4.0 7 years ago

Pros:

Chime is always updating and adding on features. Overall the on boarding/ transition process was easy.

Cons:

Some features our team is accustomed to from old programs aren't fully developed yet in Chime. Sometimes it take Chime support a while to get back to us and our questions aren't always answered exactly.

Phillip
Business Manager in US
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Amazing!

5.0 7 years ago

Pros:

Really love the ability to utilize the IDX Website. The ease of use for running all our Marketing Campaigns right through the software is a huge plus as well.

Cons:

It would be nice to be able to utilize docusign right through our software instead of using a zapier account.