---
description: Get detailed information about Talk2us usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Talk2us Price, Reviews & Ratings - Capterra Israel 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Talk2us](/software/156467/talk2us)

# Talk2us

Canonical: https://www.capterra.co.il/software/156467/talk2us

> Real-time customer feedback platform for brick \& mortar businesses.
> 
> Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Talk2us?

Restaurants, retailers, hotels and other brick \& mortar businesses looking to connect with customers daily, improve service, and grow repeat business.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 5 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Elevate Research
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$20.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Customer Segmentation
- Customizable Templates
- Dashboard Software
- Email Marketing Software
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Question Branching
- Reporting/Analytics
- Skip Logic
- Survey/Poll Management
- URL Customization

## Support Options

- Chat

## Category

- [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.il/directory/30671/customer-experience/software)
- [Survey Software](https://www.capterra.co.il/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.co.il/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.co.il/directory/30906/customer-engagement/software)

## Alternatives

1. [Birdeye](https://www.capterra.co.il/software/152997/birdeye) — 4.7/5 (703 reviews)
2. [Typeform](https://www.capterra.co.il/software/137289/typeform) — 4.7/5 (952 reviews)
3. [Giftbit](https://www.capterra.co.il/software/173343/giftbit) — 4.6/5 (82 reviews)
4. [Lucky Orange](https://www.capterra.co.il/software/150695/lucky-orange) — 4.7/5 (260 reviews)
5. [Sogolytics](https://www.capterra.co.il/software/127957/sogosurvey) — 4.7/5 (730 reviews)

## Reviews

### "Best Customer Survey Software\!\!" — 5.0/5

> **John** | *11 November 2016* | Restaurants | Recommendation rating: 10.0/10
> 
> **Pros**: Hot alerts and all the options for sifting through and analyzing the data.
> 
> **Cons**: Sometimes the pinning of reports can be confusing. Also, it would be nice to have a better way to track progress with customer conversations.
> 
> Talk2Us knows what they're doing. We have been using them for over 3 years, and have found a lot of value in their product. Our favorite feature is the Hot Alerts. We can reach out to disgruntled customers very easily, and usually get them back in our restaurants to give us a second chance. 

We also use it as a way to track customer service performance and cleanliness at all of our stores. Even the best customers won't give you a straight answer to your face, but using Talk2Us allows them to send us a real honest opinion on how we are doing. Our corporate team and store managers love it, and when our best staff members get called out by name, they get a bonus, so they love it\! 

Lastly, the customer service from the team at Talk2Us is top notch. They always respond promptly and are very helpful when we have questions. They even reach out to us periodically to see what features they should offer next to make the product better for us. It's going that extra mile that we really appreciate.

-----

### "Get customer feedback and RETAIN\!" — 5.0/5

> **Patrick** | *14 November 2016* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: -Efficient
-Easy to use
-Straightforward for daily use
-Robust for diving into analytics
-Great value
> 
> Working with the guys at Talk2Us has been great.  We've been with them for a bit and often we would suggest changes/improvements to their platform.  They are quick to turn those around\!  It's a very robust program that can be slimmed down for efficiency when needed (as in daily business life) that allows us to make sure our customers are getting their voices heard\!  We are able to get back to our customers quickly and almost every time they end up happy after a negative experience.

In addition, the survey information is great in that it helps to create actionable data for our brick and mortar locations.  Without this we leave it to store audits to tell us the fine details of how clean restrooms are, or how the service felt\!  Instead, we are equipped with the ability to coach our management level employees to success with real information\!

-----

### "Talk2us Review - eegee's  - QA" — 5.0/5

> **Rick** | *16 January 2017* | Restaurants | Recommendation rating: 9.0/10
> 
> **Pros**: Quick and easy access and the ability to drill down to any level.
> 
> **Cons**: Does not have the ability to apply restrictions - time, frequency and duplicate surveys
> 
> We have been with this customer survey software since August 2015.  It is extremely easy learn and use.  Our operations teams are on the site daily and the ability to quickly respond to guest concerns is awesome with the "Hot Alert" feature.
There are a couple of areas that we would like to see added:  The ability to limit responses using the same POS register receipt number and/or responses from the same IP address/cookie identifier.  Also changes to our management hierarchy that can be made internally.
I will say that everyone that I have come in contact with has been very knowledgeable and accommodating.

-----

### "Great customer help" — 5.0/5

> **roxy** | *8 November 2016*
> 
> We've gotten better feedback with our customer surveys\! For small companies, surveys are definitely a necessity for quick change for our regulars.

-----

### "Survey data with ease" — 5.0/5

> **MARCUS** | *7 November 2016*
> 
> Useful data, which helps us drive our business and service towards success.  The dashboard is very useful, and the customer service is top.

## Links

- [View on Capterra](https://www.capterra.co.il/software/156467/talk2us)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/156467/Talk2us/> |
| en-AE | <https://www.capterra.ae/software/156467/talk2us> |
| en-AU | <https://www.capterra.com.au/software/156467/talk2us> |
| en-CA | <https://www.capterra.ca/software/156467/talk2us> |
| en-GB | <https://www.capterra.co.uk/software/156467/talk2us> |
| en-IE | <https://www.capterra.ie/software/156467/talk2us> |
| en-IL | <https://www.capterra.co.il/software/156467/talk2us> |
| en-IN | <https://www.capterra.in/software/156467/talk2us> |
| en-NZ | <https://www.capterra.co.nz/software/156467/talk2us> |
| en-SG | <https://www.capterra.com.sg/software/156467/talk2us> |
| en-ZA | <https://www.capterra.co.za/software/156467/talk2us> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Israel helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.co.il","url":"https://www.capterra.co.il/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.il/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Talk2us","description":"Real-time customer feedback platform for brick &amp; mortar businesses looking to connect with customers daily, improve service, and grow repeat business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5194e634-bb1a-47b9-9928-fa024c6de3e5.png","url":"https://www.capterra.co.il/software/156467/talk2us","@type":"SoftwareApplication","@id":"https://www.capterra.co.il/software/156467/talk2us#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.il/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":5,"ratingValue":5.0},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.co.il/software/156467/talk2us#faqs","mainEntity":[{"name":"What Is Talk2us?","@type":"Question","acceptedAnswer":{"text":"Real-time customer feedback platform for brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.","@type":"Answer"}},{"name":"Who Uses Talk2us?","@type":"Question","acceptedAnswer":{"text":"Restaurants, retailers, hotels and other brick & mortar businesses looking to connect with customers daily, improve service, and grow repeat business.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"Talk2us","position":3,"item":"/software/156467/talk2us","@type":"ListItem"}],"@id":"https://www.capterra.co.il/software/156467/talk2us#breadcrumblist"}]}
</script>