18 years helping Israeli businesses
choose better software

ADP Workforce Now Reviews

4.4 (6,947) Write a Review!

About ADP Workforce Now

ADP Workforce Now is a human capital management solution for companies with more than 50 employees.

Learn more about ADP Workforce Now

Pros:

Very easy to integrate and manage all employees data and personal information and added to the great cost benefit, I'll recommend this product.

Cons:

The application itself was not easy to understand and was also difficult to simply set up. This may have been a user error but I am fairly tech savvy - so I was disappointed overall.

ADP Workforce Now ratings

Average score

Ease of Use
4.3
Customer Service
4.2
Features
4.3
Value for Money
4.2

Likelihood to recommend

8.2/ 10

ADP Workforce Now has an overall rating of 4.4 out 5 stars based on 6,947 user reviews on Capterra.

Have you used ADP Workforce Now before?

Share your experiences with other software buyers.

Filter reviews (6,947)

Jeremy
Jeremy
Captain in US
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Review from a cleaning company

5.0 6 months ago

Comments: It's been very positive I would use this everyday and recommended to anybody

Pros:

The ability to allow all of workers to connect through a single app and see everything they need to see for their job that day

Cons:

Some of the abilities need to be updated because it's still a little janky on Android

Jeffrey
Jeffrey
CEO and Chief Consultant in US
Verified LinkedIn User
Accounting Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Full circle - off at prior company, new company on ADP

4.0 10 months ago

Comments: I have been using ADP at all levels for 15 years + at 4-5 companies. I migrated my prior company off of ADP onto a different platform. I left that company as we were migrating/implementing...and the new company is using ADP workforce now. I like the individual attention that the level of support we have, but in the prior companies we were generally stuck in the helpline mess or getting passed between next on call.

Pros:

dependable, but always there. As long as you are not in the general support services line (which is poor) the business level service support is timely.

Cons:

way too complicated. Not pure SaaS and is a mainframe type system.

jay
HR in US
Retail, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Human Resources

4.0 last month New

Comments: loved the features offered, it would definiately work for our business

Pros:

very much thought ADP was user friendly but expensive

Cons:

Liked all the features, it would certainly work for our business but too costly for our budget

Hannah
HR Consultant in US
Human Resources (HR) Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

ADP Workforce Now Review

2.0 2 months ago New

Pros:

Payroll functionality works well & HR onboarding.

Cons:

Customer service is lacking. Difficult to get ahold of someone knowledgeable about the issue you are encountering.

David
Director of People and Culture in Canada
Mental Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Director, People & Culture

5.0 3 months ago

Comments: Excellent product, stable, price value, great customer service, and a good partner for our business

Pros:

Software is easy to use, visually easy for staff, secure, and robust software to support HR needs.

Cons:

More customization and home/landing page could be more visually appealing

Eric
CFO in US
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

ADP - old reliable

3.0 2 months ago New

Comments: It was a decent system considering how much others have relied upon ADP successfully for years.

Pros:

The pricing we received after much negotiation

Cons:

Interface and functionality is somewhat dated. Sometimes impossible to get help or escalate with service reps.

Shameika
HR Generalist in US
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

ADP Work Flow Past Experience

5.0 2 months ago New

Comments: ADP has the ability to integrate with different software programs, which can be useful for streamlining workflows. In addition, I think that the integrations help to improve efficiency, and it was a positive overall experience with the program.

Pros:

The ADP Workforce Now features most frequently used by my company were the ADP report and payroll functionality. The report feature was helpful for determining the health of my department's budget. We could quickly gather essential data to determine whether we were on track or on budget. Payroll was easy to process and ensured our workers got paid on time, which is a major plus in my opinion. These features made managing and understanding all our people's data significantly easier.

Cons:

Overall, the customer service was definitely delayed with responding at time. Some of the pricing was a bit higher than I had anticipated. However, I did find that the platform was a bit difficult to customize. There were definitely some customizations I had in mind that I simply couldn't do, which was a huge bummer. The platform has the potential to be extremely versatile, but it seemed like some of its features were really built with smaller businesses in mind. I think this is one feature of ADP Workforce Now that could definitely use improvement.

Verified Reviewer
Verified LinkedIn User
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

ADP REVIEW

3.0 2 months ago New

Comments: It was ok. Nothing particular to post about it

Pros:

Easy to navigate and simpler information given to employees

Cons:

Very simple. Not enough information for the employee

Verified Reviewer
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Nice ADP Workforce

4.0 3 weeks ago New

Comments: It is not the first time to use this kind of website for me. And ADP Workforce was the best so far. It is very easy to use and convenient to control my data.
It would be useful site not only for employees but also employer.

Pros:

ADP system is very easy to learn and manage.

Cons:

Sometimes there are some issues regarding signing in.

Verified Reviewer
Verified LinkedIn User
Renewables & Environment, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

ADP Workforce Now: Game Changer

4.0 last month New

Comments: Overall experience has been good with ADP. It is user friendly and the customer support does help alot. My only complain is the login issues which I am hoping gets resolved soon

Pros:

The ADP workforce now is easy to use and has a lot of features. The timeoff features, approval is easy which can be even used from home

Cons:

The issue I have constantly faced with ADP is it's login. Everytime i try to login with my user id and password it keeps on looping me to same page till i say forgot user name and then it gives me the same user name i have been using but then let's me log in finally. This really should be looked into

Rick
General manager in UK
Automotive, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Ado the right choice

5.0 3 months ago

Comments: My experience as a senior manager was very positive .We migrated from another platform and the training was very clear and concise also the transfer process support was exemplary.

Pros:

Very clear and easy to both navigate and use for all .This system is not only employee user friendly in that it is easy to use and the important information all employees needs is in one place from pay to holidays clear and concise .This is also the case for employers / managers updating and allocating holidays pay etc again ver clear concise and easy to use .Notifications in place to let people know when pay roll has been updated holidays allocated etc .

Cons:

I would say the only drawback is everyone has to have an email address and can not be accessed any other way .This can alienate some employees.

Faith
Director of HR in US
Machinery, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Needs to improve.

3.0 4 months ago

Comments: It would have been much better if our contact/rep had listened to our issues and provided support.

Pros:

The reporting structure was great, one of the best.

Cons:

Customer support was almost nonexistent.

Katie
Admin in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

ADP Workforce Now is a great onboarding tool

4.0 3 months ago

Comments: We enjoy working with ADP to onboard new employees. ADP Workforce Now allows us to create employee handbooks, enter employee hire information, collect proper forms and documentation, and refer back to that during and after the employment.

Pros:

ADP is a great tool for all-in-one employee onboarding, file management, and electronic paperwork.

Cons:

ADP isn't the most affordable option out there.

Joyce
Enterprise Applications Administrator in Philippines
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

ADPWFN, still unbeatable when it comes to HRIS services

5.0 3 months ago

Comments: ADPWFN is a one-stop shop for your HRIS needs.

Pros:

ADPWFN is very customizable. It even has a payroll calculator to check the net proceeds an employee will get for his pay. 401k deductions and remittances are also integrated into this SAAS, which lessens the hassle of having a different service provider.

Cons:

Their billing is quite confusing. There are charges that are not obvious as to when they occurred. Customer service agents are not equally trained and knowledgeable.

Tim
Dean in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great user interface

5.0 2 months ago

Comments: I really like the user interface and how easy it was to get users set up on this.

Pros:

Ease of use on the user end. Great intergraded platform

Cons:

Higher on the price point. Still reviewing if this the cost is worth it or not

Adrian
Shipping Specialist II in US
Verified LinkedIn User
Apparel & Fashion, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

When You Use ADP You Don't Need To Worry About Your $$$$

5.0 4 months ago

Comments: ADP is one of the best workplace apps in terms of pay. Any and all employees have access not just to their most recent paystubs but the ability to compare them to other periods and time of the year. They also have a PDF of the actual work paystub, Incase you take a more diligent approach when it comes to keeping your reciepts

Pros:

It makes it easy to check out your pay stub a few days in advance. Helping in case there was any discrepancy in pay, hours or vacation time.

Cons:

Occasionally there can be issues signing in or random maintenance hours occuring on pay days

Claude
Technician in US
Chemicals, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

ADP overview

4.0 4 months ago

Comments: Overall, the app is useful and provides all the basic necessities and information one would need to deal with things associated with your job.

Pros:

ADP allows you to clock in and out of work without needing to sign in. It also allows admins/ your employer to provide training videos in the app to help you in your field of work.

Cons:

The new update makes it a bit difficult to sign in. Instead of being strictly on the app, it opens an external browser then you need to have a verification code.

Kym
HR Business Partner in US
Packaging & Containers, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

If you like HOLD MUSIC.....this is your product.

3.0 4 months ago

Comments: Here is what is upsetting, I loved their product. LOVED IT. It did 99% of what I needed it to do. I was a proponent of this system to our organization for years, so what makes it heartbreaking for me, is that they couldn't deliver on customer service. They have to be the worst in the industry as it relates to customer service. Hours of waiting on hold for someone to take my call was the number one reason for leaving and it broke my heart.

Pros:

Ease of use. Very intuitive system and it was simple and put together well.

Cons:

Waiting on the phone for customer service help. Hours on end I'd spent waiting for someone to pick up the phone or return a call.

Cherie
Owner in US
Cosmetics, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

ADP Workforce Now user review 2024

4.0 4 months ago

Comments: My overall experience with ADP is great. It is definitely user-friendly and secures your privacy. I would recommend any business to use ADP Workforce Now.

Pros:

ADP Workforce Now allows you to log in via the mobile app or on a your personal browser or in your work browser. The mobile app says Good Morning (your name) and allows you to quickly access inform about your most recent paystub. You can view pay and tax statements to 2022. You can update your w4 tax withholding. You can view your timecard and so much more.

Cons:

I provide a 4 star rating for one reason. In the past I've had other jobs using ADP Workforce Now. None of those jobs, or tax documents are listed in one ADP. In order to access this information you'd need to remember your login information

Cassandra
Clinical Services Manager in US
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Efficient and User Friendly - My experience with ADP Workforce Now

5.0 4 months ago

Comments: Overall, ADP Workforce has proven to be very efficient. The features streamline the process needed for employees to navigate through various HR processes. Its very user friendly, accurate, and payments are timely.

Pros:

I have been using ADP Workforce Now for several years, and it has been a very invaluable tool. What I like most about ADP Workforce is that it is very user friendly, and also offers an array of features that help streamline payroll, benefits, time tracking and employee management. One of hte features that stand out is the self-service portal that allows employees to access paystubs, request time off and update personal information with ease. Overall, ADP Workforce has greatly improved HR operations and I highly recomment this platform.

Cons:

Some of my least favorite is there is no live chat support, the bot feature is not as helpful as being able to speak to a representative. Also the customer service and technical support are not as favorable as I would like.

Ethan
Logistics Coordinator in Canada
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Fantastic app, Very easy to use, Clean Interface

5.0 3 months ago

Comments: Its been a great experience so far. Its made it so easy to track my pay statements and timecards, as well as made the process for tracking bank time/vacation time and submitting time off much easier

Pros:

I really like how accessible all of my pay and HR information is from the app, which is very clean and easy to use. Its nice having all past records available within a few clicks of a button. being able to clock in and out and edit my timecard is also very handy.

Cons:

The app sometimes crashes, but its very infrequent. Other than that I don't face any cons

Frankie
Dispatch in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

ADP Workforce Review

5.0 5 months ago

Comments: Very very good experience. I have recommended ADP Workforce to a couple of my friends that have just started their own businesses.

Pros:

You are able to do everything in one space as well as recruiting and payroll all in one!

Cons:

Nothing so far and I’ve been using for a year now.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Works with a clean look

4.0 6 months ago

Comments: This is one of the most popular time and payroll management software out there. Almost everyone uses it and I'm familiar with it. The looks and function of the menus have improved over the years. I don't have many complaints about ADP. I think it's pretty good.

Pros:

The UI is simple and clean. Most menus are organized in a way that seems intuitive, like where to find calendars for PTO or time clock function. It's definitely one of the most popular timesheet and payroll software out there.

Cons:

For non-salary employees, it used to be hard to find the place where to clock-in and clock-out. This has definitely cleaned up over time and now in a more prominent place. I remember signing up for benefits through ADP for the next year and the W9 part is confusing. It steps you through with questions rather than filling out the form, then puts in the answers for you. I accidentally claimed too much and didn't get federal taxes taken out and had to add in extra money to make up for it.

Robert
Sales Manager in US
Wholesale, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Handy App with tons of features

4.0 3 months ago

Comments: Overall a great app for checking pay-stubs and even downloading W-2s at my convenience. This saved me quite a bit of time during tax season, allowing me to get a jumpstart on my tax filing. Some minor login glitches kept me from giving 5 stars, but overall it is a great app.

Pros:

The mobile app makes this product extremely efficient and convenient. I mainly use it to check my pay-stubs to quickly verify my hours worked. I enjoy the quick access to the pay information, such as weekly pay as well as the YTD summary.

Cons:

Sometimes the app would have a hard time with logging in or crashing. I needed to login on a desktop computer to resolve the issue. This would completely erase the convenience of the mobile app, and was a bit frustrating.

Emilia
Customer service in US
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

My thoughts on Adp

5.0 5 months ago

Comments: Overall I like the program it’s easy to to access and easy to find the info that you are looking for. It’s easy to understand and the format is very user friendly

Pros:

How easy it is to access your information as far as times and pay.

Cons:

Sometimes you have trouble getting into the app its self.