--- description: Get detailed information about ServiceNow usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.co.il/software/152871/servicenow Page: 1 / 15\ Next: [Next page](https://www.capterra.co.il/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 344 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 344 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Automated Routing - CRM Software - Capacity Management - Change Management Software - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard Software - Data Visualization Software - Drag & Drop - Financial Management Software - Graphical User Interface - HR Management - IT Asset Management Software - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management Software - Issue Auditing - Knowledge Base Management - License Management Software - Macros/Templated Responses - Performance Metrics - Performance Monitoring - Prioritization - Project Management Software - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management Software - Version Control - Workflow Management Software ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.capterra.co.il/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.co.il/directory/30532/business-management/software) - [Cloud Integration Software](https://www.capterra.co.il/directory/30852/cloud-management/software) - [Application Development Software](https://www.capterra.co.il/directory/30082/application-development/software) - [Enterprise Resource Planning (ERP) Software](https://www.capterra.co.il/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.co.il/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.co.il/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.co.il/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Zendesk Suite](https://www.capterra.co.il/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Milvus](https://www.capterra.co.il/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Supremo Remote Desktop](https://www.capterra.co.il/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Great Customer Ticketing Solution" — 4.0/5 > **Andrew** | *27 February 2026* | Insurance Software | Recommendation rating: 8.0/10 > > **Pros**: It has a great user interface that is very easy to manipulate and learn from an end user perspective. It has a ton of customizable options available. > > **Cons**: When extracting from the old existing Remedy platform it was a bit tricky to get it to fully integrate. > > Overall I would say I am pretty happy with it. I loved how it allow easy ticket escalation and allowed collaboration with other departments. ----- ### "ServiceNow – Grows on You" — 5.0/5 > **Norbert** | *21 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: ServiceNow enables fast and transparent management of tickets and workflows. The interface is intuitive, and reporting tools are very useful for daily operations. It also integrates easily with other systems like Salesforce CRM for example > > **Cons**: ServiceNow has a relatively high entry level in my opionion. Setting it up and understanding advanced features takes time and expertise. New users may feel overwhelmed by the number of options and the complexity of the interface. > > ServiceNow is a solid and reliable system that I use daily. It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a very convenient tool over time. ----- ### "Servicenow review" — 3.0/5 > **ville** | *26 February 2026* | Computer Networking | Recommendation rating: 7.0/10 > > **Pros**: The "Single Pane of Glass", Advanced "Agentic AI" (Now Assist), High-Velocity Automation, Scalability and Compliance > > **Cons**: The "Implementation Tax" (Cost \& Complexity), Licensing "Shell Games", "Platform Bloat" \& Technical Debt, The "Developer Bottleneck" ----- ### "Robust Platform with Strong Change Management" — 4.0/5 > **Verified Reviewer** | *18 December 2025* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: ServiceNow provides strong workflow automation, customizable modules, and clear reporting, and its Change Management features make it easy to track, approve, and control changes consistently. > > **Cons**: The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be expensive to implement and maintain. > > Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though it requires thoughtful configuration and ongoing administration. ----- ### "Easy to adapt to, easily adaptable and easily programmable." — 4.0/5 > **Verified Reviewer** | *28 May 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The vast amount of business areas the tool covers. For example, CSM, FSM, Assett management. Also the automation using NOW Assist. > > **Cons**: Need a clear path to learn certain areas. Sometimes you can veer off while in the learning process provided. > > Fantastic ITSM tool from all aspects. Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all functions. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.co.il/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data