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About Epos Now

Simple, secure, and powerful. Take control of your business with our award-winning POS systems.

Learn more about Epos Now

Pros:

The thing I like most about the software is that I can access my data and sales information from anywhere. I can check/make changes at home from my mobile device, home desktop, or my laptop.

Cons:

Sometimes it is difficult to get through to a technican and I do not always receive a response to tickets that I raise.

Epos Now ratings

Average score

Ease of Use
3.6
Customer Service
3.4
Features
3.5
Value for Money
3.4

Likelihood to recommend

5.9/ 10

Epos Now has an overall rating of 3.5 out 5 stars based on 548 user reviews on Capterra.

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Filter reviews (548)

Aaqib
Aaqib
Training and development and call quality supervisor in Sri Lanka
Verified LinkedIn User
Banking, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

I highly recommend this business.

5.0 8 months ago

Pros:

The till system works seamlessly for my business. This is what I have been looking for. I really like the ability to check my reports using the cloud option. So I can check reports even when I’m at home.

Cons:

I can’t really look at anything negative at the moment for the service they provide

Epos Now Response

7 months ago

Dear Aaqib, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Natalie
Company director in UK
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Amazing service

5.0 2 months ago New

Comments: Great, so happy to help, willing to go over everything a few times to make sure I understand everything and take there time explaining.

Pros:

So happy to help and will take it slow to explain everything to you and just go out there way to help.

Cons:

Delivery can be a bit slow. Apart from that nothing.

Epos Now Response

2 months ago

Dear Natalie, Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to take the time to explain everything and ensure clarity has made your experience so positive. Providing patient and thorough support is something we take pride in. We appreciate your understanding regarding delivery times and will work on improving that aspect. It’s fantastic to know that Epos Now’s features and ease of use stood out for you when compared to alternatives like SumUp. If there’s anything else we can assist you with, please don’t hesitate to let us know. Thanks again for your share, Epos Now

Manik
Director in Australia
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

100% not recommended to small business - Poor customer service - Slow payment receiving system - 100% no proper support received from EPOS NOW.

1.0 4 weeks ago New

Comments: Overall experience is very poor system built, Poor customer service, and not supporting for small business.

Pros:

sale report like everyone but that's special.

Cons:

Everything about EPOS NOW. Time is crucial for small business. Payment receiving from customer is very slow and there are all other factors. - Poor customer service - No reliability of customer support - Build system that works very slow and take close to 2 minute to take a payment. - EPOS NOW is 100% SLOW PROCESSING SYSTEM AND WE NEVER RECOMMEND TO ANY ONE OF OUR CIRCLE. - No proper communication from customer support team if we raise complaint. - they're operating from UK and don't get surprised that delay on communication or any support. - Though set payment close time according business requirement, your payment will be always different from what you make. 100% not helpful company.

Epos Now Response

3 weeks ago

Hi Manik, We’re truly sorry to hear about your experience. This is not the level of service we strive to deliver, and we deeply regret any inconvenience caused. At EposNow, we are committed to ensuring that all our customers' needs are met efficiently and that our systems support your business operations seamlessly. We understand how crucial time and reliable support are for small businesses, and your feedback highlights areas where we can improve. To address your concerns directly and resolve the issues you’ve encountered, we kindly ask you to email us with your details at [email protected]. Our dedicated team is eager to investigate further and provide the assistance you deserve. Thank you for bringing this to our attention—we are here to make things right. Best regards, EposNow

Cal
vice chair in Canada
Entertainment, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

STAY AWAY FROM THIS COMPANY..

1.0 4 months ago

Comments: Poor Service..not a good company to deal with . Don't give them your bank account # or credit card.
There are far better alternatives out there.
Get the Apple Square or deal with someone face to face who provides service after the sale

Pros:

Seemed OK in beginning when they were selling the product.. After that All downhill in dependability and service after the sale.

Cons:

hard to reach anyone for tech support .. Debit machines are garbage. After we cancelled by phone they kept taking money from our account and charging our credit card. When we finally got in contact with someone again , we were told we had to terminate through the back office .After trying it didn't work .We advised them again and nothing was done ..They continued to take money from our account and charge our credit card . we were out over 600.00 until we put stop payment at the bank and cancelled the credit card.

Epos Now Response

3 months ago

Hello Cal, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at [email protected]. Thanks again for your share, Epos Now.

Martin
Chair in UK
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Epos Now Products and even better Operational support

5.0 2 months ago New

Comments: Excellent. I've always been happy with the product and how easy it is to set up and bring into operational use. But the best thing is the support team who are very able and efficient in fixing those little issues the team come across regardless of whether its a till issue or external factor.

Pros:

Easy to set up, easy to use and training can take a few minutes to do the basics. There are good on-line help guides but the Technical/Support team on the phone have always fixed any minor issues we've had, usually not to do with the product but maybe a Wifi or knowledge issue. Product is not expensive to buy and running costs are low.

Cons:

No real Cons to talk about! I've run two business' where we changed to Epos Now and both have improved our business effectiveness immeasurably.

Epos Now Response

last month

Dear Martin, Thank you so much for your thoughtful review! We're delighted to hear that both the setup and use of Epos Now have been smooth, and that our support team has been able to assist you efficiently. It's wonderful that our product has made such a positive impact on your business effectiveness. Thanks again for your share, Epos Now

Steve
Steve
President in Canada
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Alternatives Considered:

What a waste of time and money

1.0 3 months ago

Comments: Poor
Unprofessional
One sided
Hide behind emails and salesforce loops.

Pros:

The logo. Everything else sucked. This is a very misleading question used by companies that can't look themselves in the mirror and accept that they are not that good. This question should be left to the insecure.

Cons:

The system never worked, the sales rep never showed up to help (although we had a meeting set) and for the past 14 months i have been paying for a service of which I NEVER used. When we finally had a chance to implement the system....the reader would not turn on! Just one failure after another and NOW I have to PAY them to break my contract!!!!! Are you kidding me??? When I tried to call during a very busy time to get this fixed (we are seasonal), I got stuck in the "sales force" continuous loop of BS, only to get frustrated and have a survey sent to me moments later that has NO WAY of contacting a real human...and only really lets you give them kudos. What are we actually teaching the next generation? That mediocre is ok as long as you hit the metric on your current survey goals??

Epos Now Response

2 months ago

Dear Steve, Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you’ve faced, from the missed appointment to the issues with the system and the frustration of trying to reach support during a busy time. We understand how important it is for everything to run smoothly, especially for a seasonal business like yours, and we regret that we fell short in meeting your expectations. We’d like to make things right. Please email us at [email protected] with your details, and we will investigate your concerns thoroughly. A member of our team will reach out to you to resolve this matter as quickly as possible. Your feedback about our communication and processes is invaluable, and we’re committed to addressing these shortcomings to ensure a better experience moving forward. Thank you for bringing this to our attention—we’re here to assist you. Best regards, EposNow

LAWRENCE
MANAGING DIRECTOR in UK
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

VERY HAPPY CLIENT

5.0 2 weeks ago New

Comments: Now we realise the above issue clears itself without the need for us to do anything the service is very efficient. Any queries are quickly dealt with. Excellent service

Pros:

Easy to use & efficient. We use other firms in our other shops but EPOS have proved to be the best of them all.

Cons:

Larger transactions seem to generate messages as if our identity is being challenged. Then a second message acting as if we are a new account

Epos Now Response

last week

Hi LAWRENCE, Thank you for your fantastic review! We're delighted to hear that you find our system easy to use and efficient, especially compared to other firms. We appreciate your feedback regarding the identity verification messages for larger transactions; it's great to know that these issues resolve themselves seamlessly. Our team is dedicated to providing quick and effective support for any queries you have. Best regards, EposNow

Verified Reviewer
Verified LinkedIn User
Music, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

All in All a good service

4.0 2 months ago New

Comments: pretty good, not experienced other systems but don't feel the need to move on.

Pros:

Simple to use and easy to contact support if things go wrong

Cons:

connection between till and card reader occasionally drops out and resetting the machine takes time when you have a bar full of customers wanting served

Epos Now Response

2 months ago

Dear Customer, Thank you for sharing your feedback! It’s great to know you find our system simple to use and support accessible when needed. We truly value your input regarding the occasional connection issues with the card reader and appreciate your patience. Your insights help us continually refine and improve our services. It’s wonderful to hear you’re satisfied overall and see no need to explore other systems. We're here to support you every step of the way! Thanks again for your share, Epos Now

Jeff
Director in UK
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use EPOS system

5.0 2 months ago New

Comments: Easy straightforward system with great customer support if you need it

Pros:

Easy system to set up and easy to use by the staff

Cons:

ive not found any real cons on this system

Epos Now Response

2 months ago

Dear Jeff, Thank you for your kind words! We're glad to hear that you find the Epos Now system easy to set up and use, and that our customer support has been there when needed. Your positive experience motivates us to continue delivering reliable and straightforward solutions. If you have any questions in the future, don’t hesitate to reach out. Thanks again, Epos Now

Wayne
Owner in UK
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

East to follow EPOS system

5.0 2 months ago

Comments: Very good, easy to use, good display screen

Pros:

Easy to follow set up screens. very user friendly.

Cons:

setting up the kitchen printer, so that it only prints to the kitchen.

Nathan
IT Administrator and Book Keeper in UK
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Excellent product and even more excellent support

5.0 6 months ago

Comments: From start to present the overall experience has been pleasant with only 1 or 2 minor issues which were swiftly resolved once support were contacted.
The equipment works well and as most of it is cloud based it is all very streamlined.

Pros:

The cloud based back office is great as I personally am not based in the business where our tills are but can access almost everything remotely. Also, on the rare occasion I have required technical support I have faced almost zero hold time and had an exemplary service to fix my issues.

Cons:

It would be nice if I could view the 'till' screens remotely without paying for an extra license. Just to move buttons around etc not to use to actually be a 3rd Till device. Also the bulk import tool should really be included free as part of the package instead of an app with additional subscription cost... although we only really needed it to get setup and the free trial was long enough it would still be handy to have access to this feature.

Gerry
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Don't waste your time or money

1.0 7 months ago

Comments: I purchased the system with the understanding that they are experienced in Retail POS and that their program could handle alot of products with variants. From the start there have been magor problems. This includes no power/ connector cord for the credit card machine, barcode scanner didn't work, (even my barcode scanner didn't work), constant error messages throughout training, adding products into system and the system would quadruple the items, no technical support even when customer service said they would contact me the same day, system will knock you out of the system in the middle of setting up an item, inconsistent ability to enter info into the system because specific add on sections would disappear and after all of that if you decide that the system is to unreliable and inefficient to meet your needs they will charge you a huge early cancel fee( i guess they have had a huge amount of customers wanting to cancel) my advice...RUN!

Pros:

Employees are friendly and the trainer tried to be helpful

Cons:

POS system has a lot of programming bugs with no technical support

April
Partner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great system with growing businesses

4.0 6 months ago

Comments: My experience has been great for the most part. I am still in the honeymoon stage with EPOS and have had to ask for help on specifics.

Pros:

Ease of set-up and great access to technical support.

Cons:

Technicians did not know my system and could not provide an owner manual for me to figure out the device and software.

Epos Now Response

6 months ago

Dear April, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Erlin
Owner in Bahamas
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

The Best POS System Since Slice Bread

5.0 7 months ago

Comments: My overall experience with the system is 100% satisfied.

Pros:

What I like most about the system is that you can access the system from anywhere, also you man maintains items from the back office without interfering with the cash register

Cons:

Absolutely nothing at the moment, the system works well, and I fine no objection.

Epos Now Response

7 months ago

Dear Erlin, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Kalawna
Owner in Canada
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Epos is Getting there.

4.0 10 months ago

Comments: I'm critical about their POS but after transferring to a more suitable POS for my type of business I returned to Epos as they have far superior customer service and the system is easier to use.

Pros:

The Cost is superior, they have 24/7 support, once they have finished with their programming I'd have to say it will be fantastic.

Cons:

The scanner and the lack of apple compatibility.

Epos Now Response

10 months ago

Hello Kalawna, Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us. Knowing that our customers love our service brings us so much joy! Your kind words will definitely be shared with the entire team. If you ever have more to share or need assistance, feel free to reach out. Thanks once again, Epos Now

Matthew
Owner in UK
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Owner review

5.0 7 months ago

Pros:

Ease of use. Self contained and practical

Cons:

Processing fees are a nit high. Voild be lower

Epos Now Response

6 months ago

Dear Matthew, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Samantha
Director in UK
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Appalling company and terrible equipment

1.0 10 months ago

Comments: Absolutely shocking. Worlds worst service!

Pros:

Nothing at all this company is shocking in every way

Cons:

Unfortunately I've been stung twice by this company. First time I purchased their software and they didnt support the set up properly, sent me faulty equipment, cut contact once they had my money and overcharged me for support services I never purchased. It took months and months to correct. The second time when I started up my own business I decided to use them reluctantly because it was easy to transfer menus etc across from the old business to the new business. To get the same monthly price I had to pay a year in advance and thats when it went downhill. I paid my money and then the sales advisor [sensitive content hidden] who promised to transfer my menus cut contact and left me with nothing. After weeks of trying to get him to respond and filing complaints the Customer Relations manager with not the correct tech experience attempted to transfer all my menus and lost them all. £200 staff wages menu developing just gone like that! Now the software team are suggesting that menus with sub categories cannot be transferred. What a ridiculous system to set up that cannot thrn be transferred and better still why did no one advise of this before I paid an employee £200 to set up the menus. Now no one is responding to me. Ive paid a years worth of licenses and now got zero service and no till system. Shocking company and the poor service is across the board. Theres plenty other EPOS companies to deal with avoid these money snatchers at all costs as when there are software faults the tech teams are under qualified and just try to wing it regularly making your problems even bigger! AVOID!!

Epos Now Response

9 months ago

Hello Samantha, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at [email protected]. Thanks again for your share, EposNow.

Stacey
Florist in Australia
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Service is horrendous

1.0 7 months ago

Comments: I wouldnt recommend after dealing with this company, good product,good sales and set up, doesnt make up for the absolutely terrible customer service when there is a problem.

Pros:

Nice looking product, modern set up looks good on counter.

Cons:

customer service at your company is a joke, just pass the problem from person to person until the customer gives up calling?.. not sure why the customer service department of your company even exists because resolving issues efficiently and in a timely manor is impossible when getting passed from person to person and nothing gets done,if it wasnt so frustrating it would be funny your literally paying staff to answer a phone, apologise for the problem say they will fix it asap and then that request goes absolutely no where, repeat this process 50 times until you lose your mind and still problem wont be resolved.

Epos Now Response

7 months ago

Hello Stacey S, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected]. We look forward to hearing from you. Many thanks, Epos Now

Ru
Director in UK
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good efficient service

5.0 3 months ago

Comments: We have 3 till systems with them and once we got them set up correctly, they wall work really well. Great backend for inforn=ming our accounts and reporting. Allgood.

Pros:

Their support team are helpful, courteous and skilled at solving problems. Highly recommended!

Cons:

Sometimes it can take a while to get through on the phone

Epos Now Response

2 months ago

Dear Ru, Thank you for your great review! We’re thrilled to hear that our support team has been helpful and skilled in solving any issues you’ve faced. It’s also wonderful to know that your till systems are working well and that the backend features have been valuable for your accounts and reporting. We appreciate your feedback regarding phone wait times and will work on improving that. If there’s anything else we can assist with, please don’t hesitate to reach out. Thanks again, Epos Now

Sandra
Director in New Zealand
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Fakse information

1.0 7 months ago

Comments: I would never recommend this system. I will tell anyone who is looking for a system to not buy this one.

Pros:

I was sold this product with many promises. The criteria we needed was promised and never delivered. We have been waiting for a refund after returning the hardware for 3 months

Cons:

Customer aervice do a great job of 'looking into it' and say it is sitting with management management have never been in touch. They simply don't care. They owe us over $2000.

Epos Now Response

7 months ago

Hello customer, Thank you for taking the time to leave a review. We are sorry to read your comments and to learn about your experience to date. We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the details you have provided. If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected]. We look forward to hearing from you. Many thanks, Epos Now

Samir
Owner in US
Tobacco, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

They happily steal and won’t cancel

1.0 7 months ago

Pros:

Not a single thing did I like about this system

Cons:

Customer service, the till refused to let me access the till and gave an error message for months. They did nothing to help. I begged and pleaded to cancel and I did all their silly steps and they kept thieving my money. I had to cancel my payment method entirely and then they still kept trying for months getting declined. I still don’t think they officially cancelled me. Their toll is crap and there are thousands of companies out there. Don’t go here

Epos Now Response

7 months ago

Hello Samir E, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. If you still wish to discuss your review, please feel free to reach out to me and my team directly at [email protected]. Thanks again for your share, Epos Now.

Yahia
Director in UK
Food & Beverages, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent experience

5.0 3 months ago

Comments: perfect , [sensitive content hidden] was amazing, she went the extra mile to help

Pros:

everything, the staff are amazing, mainly

Cons:

none every thing was perfect , the staff werw so helpful

Epos Now Response

3 months ago

Dear Yahia, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Dawn
Owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Epos Now review

5.0 7 months ago

Pros:

Fairly easy use. Has a lot of features I havent tried yet.

Cons:

Initial setup guy wasnt the friendliest. Didn't realize i couldnt get in my cash drawer to open when i ran out of printer paper.

Epos Now Response

7 months ago

Dear Dawn R, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now

Christine
CEO in Kenya
Apparel & Fashion, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

FAKE ADVERTISING WITH NO CUSTOMER SUPPORT

1.0 last year

Comments: THE WORST INVESTMENT !!!
I CAN NOT RECCOMEND IT TO ANYONE.
FAKE CUSTOMER SERVICE, NO CUSTOMER SUPPORT AND THEY ARE BASICALLY CONMEN JUST TAKING MONEY FROM OUR CREDIT CARDS AND BARELY ANY OPTIONS OF STOPING THE PAYMENTS.

Pros:

Nothing! when I was looking for POS systems, I stumbled on this, and thought I should give it s try, once they saw my interest everyone from their team was on my neck constantly emailing me to make payment, and telling me how they'll support us in every step. our business is based in Uganda - Africa

Cons:

Since then Aug 2022, they have been billing us despite the system getting to us like in december, since then they never respond to emails or if you call they put you on hold until your credit ends> very bad customer service, poor support and constantly billing. its now 1 year and 2 months and we have never used this fake system. its still as new as it was purchased. if you can't give us support, at least remove your fake software so we use other systems. this has been the most frustrating investment!!!!

Epos Now Response

10 months ago

Hello Christine N, Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date. I am keen to help you resolve any outstanding issues. please feel free to reach out to me and my team directly at [email protected]. Thanks again for your share, EposNow

MICHAEL
Shop Manager in UK
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great system

5.0 7 months ago

Pros:

Easy to use and bank at the end of the day being able to see the projections ie takings tax profit margins etc great bit of kit and excellent customer service when or if you have a problem.

Cons:

Not being able to do mail order over the phone as you can not take card payment over the phone.

Epos Now Response

7 months ago

Dear Michael, We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy. Your kind words mean the world to us and will be shared with the entire team. If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out. Thank you once again for choosing Epos Now. Best regards, Epos Now