--- description: Get detailed information about Sendbird usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra Israel. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sendbird Price, Reviews & Ratings - Capterra Israel 2026 --- Breadcrumb: [Home](/) > [Application Development Software](/directory/30082/application-development/software) > [Sendbird](/software/150851/sendbird) # Sendbird Canonical: https://www.capterra.co.il/software/150851/sendbird Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/150851/sendbird?page=2) > Sendbird is the AI customer experience company. > > Verdict: Rated **4.2/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sendbird? Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s \#1 communication API ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 31 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sendbird - **Location**: REDWOOD CITY, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Start with the FREE plan. Contact SendBird for a custom pricing model. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Arab Emirates, United Kingdom, United States ## Features - AI Copilot - AI/Machine Learning - API - Alerts/Notifications - Automated Responses - Automated Routing - Chat/Messaging - Chatbot Software - Code-free Development - Customer Support Software - Customizable Branding - Integrated Development Environment - Language Detection - Lead Qualification - Natural Language Processing - Offline Form - Pre-Configured Bot - Real-Time Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (9 total) - Confluence - Google Drive - Intercom - Notion - Salesforce Data Cloud - Salesforce Desk - Sprinklr - Zendesk AI - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Application Development Software](https://www.capterra.co.il/directory/30082/application-development/software) ## Related Categories - [Application Development Software](https://www.capterra.co.il/directory/30082/application-development/software) - [Internal Communications Software](https://www.capterra.co.il/directory/31014/internal-communications/software) - [API Management Software](https://www.capterra.co.il/directory/31065/api-management/software) - [Cloud Communication Platform Software](https://www.capterra.co.il/directory/31362/cloud-communication-platform/software) - [Live Chat Software](https://www.capterra.co.il/directory/30797/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.il/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Callbox](https://www.capterra.co.il/software/1046395/callbox) — 4.9/5 (7 reviews) 3. [Bitrix24](https://www.capterra.co.il/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Intercom](https://www.capterra.co.il/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Freshchat](https://www.capterra.co.il/software/158117/freshchat) — 4.1/5 (115 reviews) ## Reviews ### "Implementation was super easy and functional very quickly. We got up to speed super quick." — 5.0/5 > **Chad** | *8 November 2017* | Market Research Software > > **Pros**: It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation. > > **Cons**: There are still some things that are not included in our portal management. However, engaging support has been able to resolve them. ----- ### "Good chat foundation that you can build upon" — 4.0/5 > **Sean** | *1 February 2017* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: Plug and Play > > **Cons**: Needed to customize quite a bit and the customer support is not the fastest. > > Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box. Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes. All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get. If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io. We ultimately decided on Sendbird, and have been pretty happy thus far. ----- ### "Better alternatives, just don't do it." — 1.0/5 > **Verified Reviewer** | *28 September 2021* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Seemed like it had the features we wanted, small hungry team that promised a lot. > > **Cons**: Poor quality product, terrible documentation, engineering support that didn't know how their own product worked. We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can. > > We wanted a simple, fast, chat solution to drop into our app. Sendbird promised this, but did not deliver. ----- ### "A great team, helping to integrate a great product" — 4.0/5 > **Patrick** | *12 January 2021* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: Team is willing to help you - starting from your first contact. all relevant platforms we need to integrate the chat on, are supported. if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan. > > **Cons**: the ui kit could offer more functionality. ----- ### "Great team to work with" — 5.0/5 > **Verified Reviewer** | *9 January 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Great tech support. Always proactive when we face issues > > **Cons**: Some features were missing when we initially tied up and had to custom implement on our side ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.il/software/150851/sendbird?page=2) ## Links - [View on Capterra](https://www.capterra.co.il/software/150851/sendbird) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data