Lucky Orange Reviews

BEST app to understand why your customers aren't converting

Pros:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Cons:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Great App

Pros:

I love being able to see recording in real time. It really help businesses focusing on understanding customer journey and view an issue that need attention. I strongly suggest any e-com business to use this app!

Cons:

So far no negative comes. I still want to take advantage of the segmenting features but I need to scale my business first.

Legacy Lucky Orange was so much better - Hate the new LO

Comments: For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.

Pros:

Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.

Cons:

When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.

An initial assessment of Lucky Orange

Pros:

In a quick review I found LO to be the most insightful tool to teach me how to optimize my website. Now that I am embarking on a joint project with Google, it is the first place I went to help me track and understand progress.

Cons:

None, there is more functionality than I know how to use at the moment so heavily dependent on support, who have been great.

Good overall view of activity

Comments: Good

Pros:

This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful.

Cons:

I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for.

Very good analytics tool

Pros:

Easy to use, good analytics tool, gives me insights.

Cons:

Slow down website but that isnt really an issue anymore

Very Impressed

Comments: Thank you, Jordan, for an extremely helpful and informative session.

Pros:

Very impressed with the depth of data and analytics offered by LuckyOrange, especially the specific information on who is viewing your website. Looking forward to utilizing more in depth.

Cons:

Nothing yet. I am still learning how to utilize the platform and haven't found anything I do not like...yet.

Great to see heatmaps, analytics and identify areas of improvement

Comments: [sensitive content hidden] was great! Very happy with the onboarding meeting I had with him, he was excellent!

Pros:

Heatmaps and live visitor tracking are great

Cons:

Pricing is a little high for a small business

Realtime Data for eCom Stores

Pros:

My client and I really enjoy the emailed reports to keep track of how customers are using our website on a weekly basis.

Cons:

Would enjoy more suggestions based on the data.

Stenbolaget x Lucky orange

Pros:

I like the heatmaps and element click options, see how people interact on the site

Cons:

Some functionalites, such as javascript elements and in our cases collections dont work

Great value for marketeers with limited time and budget

Comments: I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money.

Pros:

I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

Cons:

It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

Has helped us offer better support and better track down customer issues

Pros:

The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.

Cons:

The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.

Lucky Orange - what we didn't know we were missing

Comments: We had been using a free customer chat experience that allowed us to see what page the customer was on without being able to see what they were doing live. We had just been having a ton of problems with the shopping cart of our WooCommerce store and thought we would look for other solutions that would give us more. That is where Lucky Orange entered the picture. From day 1, we knew this was helping us out. The ability to get a live view of what the customers were seeing enabled us to start fixing the problems we were having right away. We got to a point where we could have an audible notification of someone adding something to the cart, go in and check if it was working, and if not fix it before the customer even knew they were having a problem. Furthermore, the chat function is a lot more available and present than what we had been having before so we are getting many more chats than previously. This all helps our conversion rate which has improved greatly. Thank you

Pros:

To be honest we didn't know what we were missing. We had been using a different customer chat solution in the past (which was free) but didn't give us much more information than that. The ability that this has to allow us to see what is actually going on has enabled us to provide much better technical support. In addition, we have been able to see what is going on and fix it before even the customer knows something was even going on. The Dashboard feature is a great way to get a quick overview of how the day is going as well.

Cons:

I wish there was a bit more to it. Don't we all wish we had more. I just took over the social media accounts at work and was thinking that more dashboards with more social media capabilities would be nice. Although this is not the only reason to have the software, it would be nice to have in addition to how it is already saving us.

Great software for analyzing traffic

Pros:

This software has been a godsend when the need for troubleshooting reared its ugly head. We've used this on multiple occasions to identify or eliminate problems that were impacting sales. We had this "turned on" even when we weren't actively using it, and the info we are able to glean from the heat maps show us how to reformat our homepage for best customer experience. Also we use it to identify different shopping tendencies. Highly recommend Lucky Orange to anyone who has an eCommerce business that truly wants to be able to dig deeper in data in order to grow.

Cons:

I had a difficult time disconnecting an old account for Lucky Orange, so between the 2 different versions it was tricky getting set up correctly. Unfortunately I waited until I was in the middle of troubleshooting after reinstalling (that was on me) so I wasn't able to tell if it was LO not working properly or my website. But customer service has always been EXCELLENT. This really isn't a complaint just don't do what I did and wait until you need it to have it live on your store.

I love Lucky Orange!

Comments: Love it!

Pros:

I use LuckyOrange daily to check my traffic and what my users are doing on my marketing site and within our app. Helps me keep a pulse on where traffic is coming from and lets me figure out important metrics like our unique visitor -> trial conversion rate.

Cons:

I have a lot of websites that I track so I wish pricing was based on overall traffic number and not how many sites you have. I would use the tool more if sites weren't so limited.

Lucky Orange is an important tool in my tool kit

Comments: My overall experience with Lucky Orange has been nothing but good and I highy recommend it.

Pros:

I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price

Cons:

There is nothing I dislike about Lucky Orange.

Best value website monitoring service!

Comments: The portal is user-friendly and well-designed, and customer service is quick to respond!

Pros:

I love that I can watch in real time and/or review after the fact. I can turn off "idle" time so that I can see how people were interacting without wasting my time watching long pauses. But at the same time I can see where people are pausing and try to figure out why.

Cons:

There's nothing not to like about this software! If it were possible to have the recording start immediately, they would be nice but I believe this is just a limitation of the internet, so sometimes it takes a moment or two before recording starts.

Great Value

Comments: It has been an affordable solution for our small business.

Pros:

I love being able to chat with site visitors, answer their questions and suggest resources for them.

Cons:

It is very difficult to set up funnels that work and you can’t make cross-platform funnels at all.

The best tool to understand your users

Pros:

The possibility to view in real time what the users are visiting

Cons:

Not fully compatible with all kind of browsers, for some specific versions the tracking don't work as well as usual.

Lucky Orange

Pros:

The best app out there and the most cheap to start over.

Cons:

No nothing.I dont have anything to say that i dont like in lucky orange .

It was just eye opening, we found out where our advertising money went

Pros:

A very big improvement for analyics software, you can see your website through visitors eyes, and control what they should see. A great tool for understanting where your advertising money go, and you can learn so much more from UX design to targeting ppc or social media, every channel matters, every improvement moves the bottom line from red to green.

Cons:

The free trial was great, if I am not mistaken one free month. Sometimes the live function does not work properly, that being said I did work more with recordings.

New way to see how customers interact with my company's website

Pros:

Until I knew this tool, I had no idea that there was something similar. Lucky Orange allowed a more careful analysis of my company's website, we began to analyze the days of major visits, heatmaps and frequency of visits, to determine the best moments to publish some sales.

Cons:

At first we had difficulty to understand that we would need to disable the IP's of the internal PC's of the University, not to have "false numbers". This caused some confusion, but nothing that would hinder the use of the tool.

A must have application for business development

Pros:

Here at Forthgear, we use Lucky Orange to find opportunities for business development and an optimized user experience.

Cons:

From our experience, everything was very easy to setup and use.

Great software

Comments: This software is certainly helping me fixing my online store and making it better from day to day!

Pros:

This software helps me spot the possible mistakes or malfunctions in our online store. I have changed numerous things on the store because of noticing them on Lucky Orange.

Cons:

I don't have enough time to watch it all :-D

Easy to use, real time analytics

Comments: Lucky Orange has given our business the ability to track our customers real time experience on our site. It is often that through using Lucky Orange we find things about our site that we would have not been able to find. We really enjoy sitting back and going on a journey with our customers and then being able to iron out any barriers that may occur. It is super rewarding watching a customer get to the checkout.

Pros:

The real time analysis and also the ability to track back into online user history and direct paths is really fantastic.

Cons:

There could be some prompts to easily get into certain milestones as opposed to having to navigate