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About facelift

Facelift offers a multi-faceted solution to help you market on all relevant social media channels through one smart tool.

Learn more about facelift

Pros:

Once you get the structure, it's fairly easy to use. It's stable and straightforward.

Cons:

Unfortunately, many modules do not work at the team level. This means that the authorizations cannot be released for everyone and many functions cannot be used.

facelift ratings

Average score

Ease of Use
4.3
Customer Service
4.8
Features
4.2
Value for Money
4.1

Likelihood to recommend

8.2/ 10

facelift has an overall rating of 4.4 out 5 stars based on 128 user reviews on Capterra.

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Filter reviews (128)

Olivia
Social Media Manager in UK
Retail, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Intuitive Social media tool which you can rely on

4.0 last year

Pros:

The customer support team are amazing and get back to you so quickly. As we are a big team, it was important to setup the toll correctly and the implementation team were fantastic in setting up the tool in a way that works with us.

Cons:

Often outages which led to the disruption of out team.

Polen
Junior Marketing Manager in Germany
Computer Games, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

It can be so much better

4.0 4 years ago

Comments: It's one of the best two options one could have at the time being. I appreciate it's stability but it could look, feel and function in a much more modern way.

Pros:

Once you get the structure, it's fairly easy to use. It's stable and straightforward.

Cons:

The mobile app isn't too functional, I wish you could post stuff from there too. Also resharing/retweeting posts have to be done manually, which is a main part of content marketing. I wish these could be done inside the Facelift platform. Ideally I would never have to leave Facelift to do anything on social media, but I find myself very often doing so. Some new features from social media websites take too long to get integrated in the platform. You still can't post multiple pictures on Linkedin, or Instagram. There are very strict limits on video/image sizes to be used on platforms. I wish Facelift would auto-size these instead of telling me to squeeze a huge video into 15 MB. The UI is a bit stagnant and too "German". I wish I would have the option to make "Monday" the first day of the calendar. There are too many menus which I feel like could be simplified a lot.

Emirhan
Music in Türkiye
Music, Self Employed
Used the Software for: 2+ years
Reviewer Source

Facelift is nice cloud

5.0 3 years ago

Pros:

Thanks to its interface and content, it is very easy and functional, saving time and work. And one of the plus aspects is that it's free.

Cons:

It doesn't offer a comprehensive enough analysis, other than that, I liked it very much

Max
Head of Social Media in Germany
Consumer Goods, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Facelift review by Alnatura

4.0 4 years ago

Comments: We use it mostly as a Publishing and Community Management tool.

Pros:

We do use the Facelift Cloud since our communities are growing rapidly. Facelift is a easy to use and easy to implement Software solution. At Alnatura multiple different Teams are working with Facelift and everyone Needs not more than one to two Hours to start working with the platform.

Cons:

There are no real cons About the Software. :)

Cordelia
Social Media Managerin in Germany
Farming, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good Service and Datasecurity

5.0 4 years ago

Pros:

The customer service is quite good and the datasecurity is one of the best on the market.

Cons:

The software has a lot of functions, but sometimes it is too much for a good overview.

Jelle
Software Engineer in Netherlands
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Good campaign management

5.0 3 years ago

Comments: I'm happy with Facelift Cloud and the customer service they provide.

Pros:

Facelift Cloud has made campaign management within our team a lot easier. The UI is good and was very easy to work with. Facelift Cloud also made good documentation about their product. The software also includes a free trial, which made it possible for me to find out whether the mobile support it gives is any good (and yeah it is alright).

Cons:

I haven't used Facelift Cloud for a long time, and within this time I haven't really experienced anything that I dislike.

Jana
Social Media Manager in Germany
Mechanical or Industrial Engineering, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Review of Facelift Cloud

5.0 4 years ago

Pros:

Very easy to use. Not too many functions - everything at a glance. Nice support and success team.

Cons:

Not so fast with adjustments of the social networks & developments. Do not have as many developers as some other tools, but cost less.

Janina
Sachbearbeitung in Germany
Building Materials, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Nice Social Media Tool with many different options

4.0 4 years ago

Pros:

- Control so many different channels in one place. - Very good opportunity to provide content templates. - Many possibilities to evaluate the channels. - The constant further development of the system

Cons:

Unfortunately, many modules do not work at the team level. This means that the authorizations cannot be released for everyone and many functions cannot be used.

Andrea
Specialist Communications in Germany
Chemicals, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

A lot of channels in one tool with many options and a very good and nice support.

5.0 4 years ago

Pros:

I like the pusblisher and the monthly reports. It's easy to use.

Cons:

All features are fine for me. You could add a picture tagging function.

Thomas
Thomas
Social Media Manager in Germany
Verified LinkedIn User
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

One of the best Social Media Suites

4.0 7 months ago

Comments: The overall experience is pretty good. We will continue to use it.

Pros:

Facelift is very easy to use and we use it mainly for editorial planning for a large number of channels. The tool facilitates planning and discussion with the client, who also has access to the tool.

Cons:

Some modules are outdated and the analytics options need to be much better. There are also technical failures.

Lukas
Social Media Manager in Germany
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Facelift overall much improved

4.0 6 months ago

Pros:

The new design is more intuitive and visually appealing, making navigation easier. The overall experience is smoother, with better mobile optimization and faster performance. New features and customization options enhance usability, while improved analytics provide more insights. The tool also integrates more easily with other apps, simplifying workflows.

Cons:

The team set up is still complicated if you manage multiple clients.

Mirko
PR and Communications Manager in Germany
Banking, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great tool!

5.0 8 months ago

Pros:

It helps us orchestrating our content and the schedule options are way better than the tools of facebook, for example.

Cons:

From my point of view, the price is a bit too high.

Karen
Director MBCS in Germany
Marketing & Advertising, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Efficient Social Media Overall-Tool

5.0 7 months ago

Comments: Perfect management tool in good price - service rato

Pros:

Social Media management is for all of our clients possible - through 1 tool. Approval loops, discussions for community management, automatic publishments and analytic insights.

Cons:

Teams allocations in Facelift are pretty unhandy. This could be developed more strongly

youad
Head of Corporate Communications and Marketing in Jordan
Banking, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Safwa Bank Experience

5.0 9 months ago

Pros:

very few times where system was down or had any bug or error without solution.

Cons:

nothing to mention honestly, everything seemed perfect

Nele
Social Media Manager in Germany
Marketing & Advertising, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Helpfull every day

4.0 7 months ago

Pros:

An easy war to schedule all the posts for my different clients.

Cons:

The "Chat Function" and the bugs in the Analyticspart

Sabine
Medienforscher in Germany
Media Production, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

SR Mefo Review

2.0 8 months ago

Pros:

In former times, when it was quintly: the data quality Code sharing possibility Documentation of metrics

Cons:

Bad data quality, constantly deteriorating No adaptation to changes of changes in meta apis Missing data No communication to customers about missing data or data problems

Theresa
Marketing director in Germany
Furniture, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

good product that helps us a lot

3.0 2 years ago

Comments: easy and handy platform for us and our customers. sometimes we use it different as the other lacelift clients (publisher is our main feature and there are many things that could be better, like archive, marked posts which you already used, better quality of thumbnails,…)

Pros:

it's easy for us to create content for all of our customers

Cons:

we cannot schedule campagins for our customers in facelift

Facelift Response

2 years ago

Hi Theresa, Thank you for your honest and detailed feedback.🧡 To review your challenge in planning campaigns for your customers, we'd love for you to connect with your Customer Success Expert – there may be a way to overcome this difficulty! 💡 Best, Your Facelift Team

Sarah
Online Marketing Manager in Germany
Construction Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Super tool that I would use again at any time

5.0 last year

Comments: Overall, I am very happy with Facelift as a social media management tool and I would recommend it to others.

Pros:

What I like most about Facelift is that you can control almost all of your social media management through this tool and you can work with people from different countries or with agencies in the tool.

Cons:

The integration of Instagram can be improved. I would like to see that you can also reply to Instagram messages via Facelift. It would also be great if you could save text modules or templates in Facelift for community management.

Janel C
Janel C
Senior Data Analyst in Philippines
Verified LinkedIn User
Outsourcing/Offshoring, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

We need this software !

5.0 3 years ago

Comments: Recommended!

Pros:

This software saves time in our business time is more important and in Facelift Cloud All in 1 app !

Cons:

You might find it hard at first but this software helps me a lot.

Ramon
Chef de projet digital in France
Consumer Services, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Je recommande Facelift

5.0 last month New

Pros:

La facilité pour gérer les réseaux sociaux de l'entreprise.

Cons:

Pour certaines fonctionnalités, comme statistiques, l'application n'était pas très actualisé, mais ils on fait des efforts dernièrement.

Stefan
Managing Director in Germany
Computer Games, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Facelift Cloud als Agentur

4.0 4 years ago

Comments: Facelift Cloud ist für uns das Schweizer Taschenmesser für Social Media-Management. Wir verwalten betreuen über ein Dutzend Kanäle auf 5 Social Media Plattformen. Ohne ein Tool wie Facelift Cloud wäre das Team darauf angewiesen, jeden Kanal einzeln zu managen mit entsprechend höherem Zeitaufwand.

Pros:

Verwaltung einer Vielzahl von Social Media Kanälen aus einer zentralen Plattform. Nutzung einer individuell anpassbaren Moderationsoberfläche für Nutzerkommentare und Engagements Umfangreiche Analyse und Datenerfassung Keine Limitation bei angebundenen Social Media Accounts Umfassende Newsquellen zur Content-Recherche im Trendwatch Sehr gute Strukturierung von Nutzern in Teams und gutes Rechtemanagement

Cons:

Der Funktions-Umfang der Mobile App Version ist sehr eng auf die Moderation begrenzt. Würde mir auf jeden Fall eine Anbindung an Twitch wünschen Die Engagement-Fuktionen für Gewinnspiele oder Votings sind nicht leicht zugänglich und ohne Support nur schwer im Self-Service nutzbar

Kai
Kai
Social Media Manager in Germany
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Zuverlässiges Tool mit kleinen Schönheitsmakeln

5.0 4 years ago

Comments: Zuverlässiges Tool mit 1A Kundenservice. Mit ein paar kleinen Schönheitsfehlern die hoffentlich in naher Zukunft verbessert werden.

Pros:

Die Module Publisher und Moderation funktionieren zuverlässig und sind mit etwas Einarbeitung logisch aufgebaut. Der Abnahmeprozess ist spezifisch anpassbar und so genau auf die Bedürfnisse zugeschnitten. Die Möglichkeit per Medienbibliothek kleine Anpassungen wie Auflösungen und Bildverhältnis anzupassen ist ebenfalls praktisch. Die Anbindung von 3rd Party Software wie etwa Talkwalker ist ebenfalls gut gelöst.

Cons:

Das Reporting Tool ist in einem veralteten Design und teils undurchsichtig. Wenn dort nachgebessert wird ist aber die automatische Präsentationserstellung ein gutes Tool um Zeit zu sparen.

Sabine
Head of Content in Switzerland
Media Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Übersichtliche Planung

4.0 4 years ago

Pros:

Ich bin ein grosser Fan des Dashboards, bzw. der Planung. Auf einen Blick sehe ich, welche Inhalte für welche Kunden geplant sind, kann diese abnehmen lassen. Ich mag diese Übersichtlichkeit. Ausserdem gefällt mir die gute Betreuung und dass das Produkt laufend weiterentwickelt wird.

Cons:

Wir hatten immer mal wieder Auslieferungsprobleme, wobei ich da nicht sicher bin, ob das nicht ein problem auf Seite FB und Insta ist, oder ob es wirklich an Facelift liegt.

Arnold
Arnold
Senior Social Media Manager in Germany
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Facelift rockt

5.0 11 months ago

Comments: Super, wir sind sehr zufrieden mit dem Produkt und mit dem Support!

Pros:

Einfache Integration von vielen Kanälen, viele Metriken zur Auswahl

Cons:

Implementierung neuer Metriken dauert manchmal etwas länger

Celine
Social Media Managerin in Germany
Construction Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

All-in-one Lösung

5.0 8 months ago

Comments: Allgemein nimmt sich unsere persönliche Ansprechpartnerin immer Zeit für regelmäßigen Austausch, auch der Support ist schnell erreichbar, falls technische Probleme auftauchen.

Pros:

facelift fasst alle wichtigen Tools für das Social Media Management zusammen: am praktischsten für die Betreuung vieler Kanäle finde ich den Engagement-Bereich mit vielen Funktionen zum Beantworten von Kommentaren etc.

Cons:

Das neue Update hat neben einigen großen Vorteilen leider auch einen Nachteil: man kann nicht mehr direkt aus der Posterstellung heraus ein Bild bearbeiten, sondern muss dafür einen Umweg über die Medienbibliothek machen.