TeamUp Reviews

Great product, with a lot of good functions

Pros:

Works well, provides a reliable base to work on

Cons:

Some really odd style features, but we've become acustomed to it

An essential for businesses working across time zones

Comments: TeamUp has facilitated the overall process of hosting international client calls both within my own business and with the contract work I do with external organizations. In all business collaborations I've done with other coaching businesses, all of them have also relied on TeamUp as their event calendar tool!

Pros:

I love the ability to easily share an event calendar and then add it to your own personal calendar. The automatic conversion to your time zone has saved me many hours of confusion with mistakes regarding the set hour for international calls.

Cons:

You have to be careful how you share an event link. Sharing it in the wrong format could lead to a participant not seeing the event in their local time.

Used to be ok for the money you pay

Comments: As always promised the world and under delivered hard. Migration process was super bumpy and a lot went wrong. Promised to keep pricing stable and increased by 20% after one year to be increased further. Constant excuses for mistakes and glitches. Lots of glitches.

Pros:

It was inexpensive but they constantly make useless updates, their app is soooooo bad

Cons:

No app for teachers! Custom app lacks basic functionsIncrease rates and prices without notifying you. So you have to check; it gets justified with new features which are just bug fixes really. NO support on weekends! Team is very slow to respond to issues

Perfect for a Movement Studio

Comments: The experience was very good from the implementation to the introduction in our studio, if fits perfectly our needs as Movement studio, and our students love that is so easy to book and buy memberships

Pros:

The adaptability for our type of business, customization and ease to use and implement. Very intuitive also for administration and teachers

Cons:

Very little customizable interface features for the look and feel of the business. The app could be more complete (but the basics are covered)

Would not use any other booking system.

Comments: Freed up so much admin time, tons of automation, personal notifications and our clients find it easy to use. We are really happy with it. A great system run by really lovely people.

Pros:

As a studio owner of 25 years and seen staggering changes in how we run our business in all that time I am delighted to be leaving this review. Having been with Mindbody and got thoroughly fed up with constant price hikes I looked around for an alternative. We moved to Teamup in 2016 and have been with them since. The easiest switch from Mindbody to them - mainly because they have done it so often, it was seamless. Most of all its the team behind Teamup that makes this an easy decision. They have the same values of looking after their clients as we do. You don't run a studio and retain clients for years as we have managed for this long without a lot of input into client retention. Lots of great flexibility and easy to use.

Cons:

There are always things that can be improved and we have the chance to comment on a wish list that others can see too and if's its a good idea or a great improvement, they make it happen.

Great software for your gym or martial arts school

Comments: Teamup has been one of the best decisions we’ve made and has made the friction of setting people up minimal. It has gained us lots of students and we can’t praise it enough.The team is also quick to respond to any questions.

Pros:

It’s very easy to use, it has almost any feature and set up you can think of and it’s quick to use and flexible to fix when you add a new class or change an old one.The payments are easy too, to collect and set up how you want them. The memberships are easy to use and events are a cinch to set up and charge for.

Cons:

Not many, only the lack of a grading system for martial arts classes, and the check ins could be nicer and easier a bit.

Great software with so many powerful business tools

Comments: Very good - I'm glad my web designer found Team Up
much better than using a manual spreadsheet!

Pros:

This product is so easy to use. it is almost a "plug in" and use piece of software. Having said that, because of it's vast functionality (which is brilliant) it can get a bit confusing sometimes if you forget your way around the software. I do find myself going round in circles, but I get there in the end. It does everything I need it to and more. I do feel like I only use 30% of the software's capability. Every time I have needed assistance, it is easy to reach out to someone who can guide me through my problem. This is so important as the software is so vast, I sometimes need help making the most of the functions.

Cons:

As I am a small business the cost is what causes me most pain. I have 15-30 active users, and feel that the entry level price of £49 is a lot for me, considering that my business is at the size where I only really need to use 50% of the whole functionality. If there was a smaller fee, which allowed a more basic functionality, perhaps at a lower scale of what is currently offered, I would be super happy. Ideally for me, as a sole trader, with no employees, I do not need the functionality for multiple teachers and embers of staff.

Does what it says, and always improving

Comments: I don't think about TeamUp very often, because it just works. This is exactly what I want from our booking software.

Pros:

TeamUp makes your life easier, by making all tasks a bit simpler. I especially like the easy engagement from staff who are clearly trying to make the software better and working hard to listen to customers. There have been multiple upgrades in our first year of using the software.

Cons:

The native app just isn't good enough and it's much easier to direct customers to use the website, even on their phones. This is the major thing holding TeamUp back right now.

TeamUp does our admin whilst we run the business

Comments: Excellent. The system reduces our admin time to less than half an hour a day. The dashboard makes it easy to identify new customers, payments going through and any issues such as failed payments too. Everything else is automated, with customers also able to buy or upgrade additional memberships too.

Pros:

TeamUp is a great membership system. It is easy to set up, update and is fully automated with secure card and DD payments within the system (transactions are up front with no invoices/payments to chase). Other useful features such as trigger emails automatically welcome customers, remind them of bookings, tell customers how to get to my business. There are also great billing features that allow you to freeze memberships, automatically skip payments and take ad hoc payments too. We have tried other systems that promise much, however, have recently moved back to TeamUp as for membership management it is hard to beat..

Cons:

There are no cons to using this system. Yes, there would be some nice to have additional features, however, it does the key activities REALLY well.

Great tool for a gym

Comments: I win time, i pass less time on laptop and more time with client or managing my employees My clients are happy and the boxmate add-on will be a great evolution for us and our clients.

Pros:

For sure the booking mode, the API simplicity, gocardless integration (but think price could be negotiated like some other software), calendar simplicity

Cons:

billing, accounting to simple, we canned information on a bill or with complete method and not so visible after all on the bill, accounting could be easier if w could download all information (table, graph, rsesume in 1 pdf and/or 1 excel/calc/numer file. the store which is to simple and the method is so long to add an order, could improve it like and restaurant app with only 1 big screen ... At this time we pay an other software for that (difference VAT for different product and billing modification, and simplicity= time winned so more time with client so better service)It could be awesome if caisseenregistreuse.fr could be synchro with teamup. appointments add-on : i tested it and not satisfy, pt reservation, and evolution/modification of the schedule is complicate and too long to fix it. Why not like the principal schedule mode?

The best Pilates studio software out there

Comments: I’m using TeamUp to schedule my group mat classes and my private sessions, meaning payment is made prior to the lesson and my terms and conditions are clear when the client signs up. It saves lots of paperwork when the client completes all health & enrolment forms when signing up too!

Pros:

I was worried about moving from another platform to TeamUp initially, but I shouldn’t have worried. It’s a very user-friendly system and my clients swapped over with ease! On the rare occasion I’ve struggled with the system, TeamUp are on hand to help quickly, and their FAQ pages are fantastic. Their support & advice through lockdown & returning to the new ‘normal’ was invaluable. I recommend this to every studio owner who wants to reduce their stress & admin time!

Cons:

Initially their Zoom integration felt ‘clunky’, but after feeding back to TeamUp there were some changes made to make it seamless!

A review

Comments: It’s been fine. There are much less expensive products out there, but my clients are happy with it and I am comfortable using it.

Pros:

East of use for client. The help on end of a phone if needed- staff all very pleasant

Cons:

It’s expensive and there are limitations on the software. It has improved over the years though

great, easy to use but a couple quirks means it doesn't get 5 stars

Comments: Great, but expensive for my size of business.

Pros:

It's to use, easy to add new classes, new teachers and easy to change things once live. Nice new dashboard. nice links directly to classes, courses, memberships. nice marketing tools

Cons:

A customer can't bring a guest without having creating a new customer account for their guest. Been told many time this is frustrating for customers. Desktop is better than the app. the app often gets suck when doing anything with dates, adding / changing times. Customer service response times has slowed down, but when there is a response the help is always excellent

TeamUp is the best Gym Management Software. 10/10

Comments: 10/10 - It does everything it says, and if / when it doesn't, the customer service look after it promptly and are very clear and concise. 10/10 service from start to finish

Pros:

Everything and also when dealing with customer service, all an excellent service. Requesting feature updates and functionality has also been brilliant. Never an issue.

Cons:

There is nothing I can think of that I dont like about this software

Best by a mile!

Comments: Team Up has given me back a lot of time each week simply because it works so well and I am no longer having to wrangle and figure out what is going wrong and try to rectify mistakes that occur with other apps. My members love it and I love it. Support is far superior to any other app I have used and everyone is friendly and helpful. Most importantly, they understand what you need and can easily guide you on the rare occasion you might get a little stuck with something.

Pros:

The fact that it does what it says it does, and does it properly and easily without glitches and things going wrong. The fact it can deal with memberships properly and actually ensure usage by members is as it should be, something that other apps (the other 4 I have used) do not do.

Cons:

It would be nice if you could email members directly from the system to get in touch with updates etc.

I like TeamUp

Comments: Overall, I like it, I like the adjustable pricing a lot, and that my clients find it easy to use.

Pros:

I like that it’s customizable and easy to use, for me and my clients.

Cons:

Invoicing and conversion of payment. Course registration and removal of clients, or change in payment selected by clients for the course

Pilates with Ursula

Comments: The team are constantly looking to the future to update processes and keep things current and fresh. The Help Desk is amazing and I have complete confidence is using this platform as part of running my business to look professional and have things run smoothly.

Pros:

Simple and effective with many integration options. If you're not sure of the process, help is at hand with easy to follow step by step guides with videos too and the help desk response if quick and they always ensure follow through until the matter is solved. It has saved me untold hours of administration.

Cons:

It would be great to incorporate different currencies so that when you have clients around the world it would automatically adapt the pricing according to their country logon/currency.

Always developing

Comments: Exceptional. Reliable system that has never let us down. Constant development and improvements supported by a great customer service team.

Pros:

Initially the softwares ease of use is one of its main benefits, not inly for us as a company but for the client also. This is supported by the use of a mobile app which most of our clients use to make class bookings. Secondly though, is that the software is always improving and the team not only offer fantastic customer services and support with issues but welcome ideas too.

Cons:

For us it would be the ability to message people through the app with class updates etc. You can get email lists quickly but email is becoming dated and we instead rely on whats app - if there was a way to improve this through the app it would be very useful.

You changed my work! Everything improved when i started using this software so thank you so much

Comments: Amazing. Very satisfied.

Pros:

It allows me to keep track of everything 24/7 and this is essential!

Cons:

Probably would like an extra interface where i could see every class going on at the same week in the studio, like a weekly detailed timetable

User review

Comments: Customer services are very good. Come back with responses fast and even if we cant do what i want to do there is some form of alternative solution provided.

Pros:

Easy to book in individuals for all the team. Also easy for us to see when everyone is working and also see when customers are running low on their sessions.

Cons:

Would like to be able to create reocurring classes that can be hidden from purchasing.

Great software with excellent customer support

Comments: Really positive - has streamlined class management for sure.

Pros:

Honestly the best thing about TeamUp is the amazing customer support. Any time myself or a member has had an issues, somebody has been on the end of the phone to get it sorted. I also find it very user friendly and like that new features get rolled out.

Cons:

With class packs, if a member goes in and books all their sessions up front (e.g. they buy a 10-class pack and register for 10 classes), they have no way of knowing when they have used those sessions up i.e. there is no prompt. Obvioulsy they can (and should) go in and check their profile, but most people don't. And in my experience some people are quite bad at remembering to check these things and then just rock up to classes, sometimes without a valid membership. It would be great if, on the date of the last usage, they get sent a reminder that their pack has now been used up. I know that there are automated emails if somebody's unused credits are about to expire, but nothing for if their membership has actually run out.

Great software with room for improvement in important features

Comments: It is a good software , great actually, if only the feedback from the clients using it daily would be taken into account when deciding which features to improve.Sometimes you get the feeling its a developer definning funtionalities instead of commertial mind in contact with the actual needs.What they do develop works well

Pros:

payments management work great, perfect integration with zoom for online lessons, employee roles and access management, no issues with inscriptionswaiting list

Cons:

managing recurrent memberships slots is a serious problem we are forced to work with exel too due to these limitations of the system.The admin should not be limited by the same conditions as the clients when modifying reservations. the admin should be able to leave notes for staff on the lesson slotscustomer service could be faster and the spanish customer service is gone.

Fantastic

Comments: I honestly cannot recommend TeamUp enough. I recommend the system to anyone I think it could help. It’s helped reduce my paper work by so many hours it’s amazing. I also find the staff easily contactable and very friendly. They went above and beyond over the lockdown periods to sync up with online classes. Love TeamUp!!

Pros:

Using TeamUp had changed my work life! Paying instructors has become so easy because I can see how many hours each instructor has worked and can cross reference invoices easily. It has also made my end of year returns so easy with the reports section.

Cons:

I can’t think of anything BUT everytime I have thought of something TeamUp have been easily contactable and have either resolved it for me or have considered changing the system in the future

Team up works for me

Comments: Happy with team up. It makes my life a lot easier

Pros:

Super easy for myself and students to use. Great communication if and when I have any problems

Cons:

I feel the price is a little expensive compared to other booking systems

Great software for martial arts clubs!

Comments: TeamUp has abled me to scale my business month after month throughout 2022. Without TeamUp, I'd be swamped in admin! But now I can get people signed up, have them fill their waivers, and booked onto a class within a couple of minutes. That would have been something I'd have physically had to do myself beforehand with pen and paper. As a self employed person, saving this amount of time is incredibly important to giving me some kind of work life balance.

Pros:

I like how easy it is to use. It is also very customisable, which is important for me. I can set up memberships extremely quickly and the dashboard means I can keep an eye on my memberships all in a glance.

Cons:

How there isn't an app developed yet for the administrator to use. I'd like to be able to manage TeamUp without using a browser. It'd just make things easier.I'm not 100% sure if I've just not seen an app. So, if it's there, apologies. I've just not found it.