18 years helping Israeli businesses
choose better software

About Justworks

Start, run, and grow a business with an HR, payroll, and benefits system that helps you manage onboarding, PTO, and compliance.

Learn more about Justworks

Pros:

Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable.

Cons:

There are a couple of limitations that are vexing, verging on boneheaded. PTO requests don't show remaining balance for the PTO plan.

Justworks ratings

Average score

Ease of Use
4.6
Customer Service
4.5
Features
4.4
Value for Money
4.5

Likelihood to recommend

8.8/ 10

Justworks has an overall rating of 4.6 out 5 stars based on 733 user reviews on Capterra.

Have you used Justworks before?

Share your experiences with other software buyers.

Filter reviews (733)

Christopher
Christopher
COO in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Good Software, GREAT Benefits for SMB's

5.0 5 years ago

Comments: Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My [SENSITIVE CONTENT HIDDEN] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for."

Pros:

Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic).

Cons:

My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports.

Verified Reviewer
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

AMAZING HR/Payroll/Ben Admin (PEO) system for startups!

5.0 5 years ago

Comments: Great software, great service, great value!

Pros:

I love how easy to use the platform is for both admins & employees! The employee onboarding process takes 5 minutes. AMAZING.

Cons:

I wish there was a dashboard view for reports that measured things like headcount, turnover, diversity etc

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Worst PEO ever

1.0 4 years ago

Comments: They just suck and I suggest you to not to be misled by their sales pitch

Pros:

Somewhat easier to use they put too much burden on the company.

Cons:

Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website Very unfriendly customer service - they act like a bunch of entitled officers

Verified Reviewer
Verified LinkedIn User
Warehousing, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Justworks Is Amazing

5.0 5 years ago

Pros:

What I truly like is the clarity on what we are being charged. I also enjoy how easy it is to use.

Cons:

The only thing I don’t like is it doesn’t have time tracking abilities for hourly employees. We have to use an outside tracking software.

Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Love JustWorks

5.0 5 years ago

Comments: Great product and great customer service.

Pros:

Easy to set up, easy to manage, and easy for employees to manage their own information. The dashboard is great.

Cons:

Missing some minor features like recurring payments, and exporting transactions to excel doesn't break them out which makes accounting more difficult.

Diana
Diana
Owner in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Easy to Use & Saves tons of time for a business owner!

5.0 5 years ago

Comments: Overall very positive. Started with Justworks with my first hire and it made it a breeze, plan on continue using Justworks as company continues to grow.

Pros:

Website interface is easy to use, streamlined. I like the Quickbooks Online integration I like the easy of comparing Health insurance and other benefits plans during selection and enrollment periods Payroll & PTO calendar sync with Outlook is a small touch but is SUPER useful

Cons:

I only docked one star because there isn't really an easy way to contact customer service by phone. Things are funneled to live chat or email first. However, live chat seems responsive and I've had only good customer service experiences.

Marjo
IT Manager in US
Media Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

An Amazing HR Software For Business

5.0 5 months ago

Pros:

Justworks is very resourceful and has served us really well. It comes with HR features and also doubles up as a payroll solution. I like that Justworks is an all in one software.

Cons:

Justworks is well equipped and all the features works. No issues with Justworks

Kristine
Director in US
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best Payroll/Benefits Host I've used as a user

5.0 8 months ago

Pros:

Sleek and modern interface that is easy to navigate. My company switched to another host (unclear why, most likely cost) and I saw even more how much better Justworks is compared to its competitors. Payroll, benefits and tax forms are not something I have a great understanding of and this site made it easy to find what I needed it, when i needed it.

Cons:

No large complaints and never had to reach out to customer service as the site was easy to navigate.

Maria
Customer Support Manager in UK
Management Consulting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A Great HR Solution For Business

4.0 5 months ago

Pros:

With Justworks, we have the best payroll features. In addition, the tool offers top HR features

Cons:

Justworks has all features - no serious issues.

Imam
HR Manager in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Why Justworks Is The Real Deal

4.0 8 months ago

Pros:

It comes with amazing time tracking features Payroll reporting is easy with Justworks Payroll management is also great and very helpful

Cons:

No issues with Justworks. No feature has failed.

Michael
COO in Guatemala
Apparel & Fashion, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

The whole enchilada

5.0 5 years ago

Comments: Justworks has been a blessing from the start. On-boarding was simple and their team provided all of the necessary steps to get up and running quickly. Administration in the platform is simple and our employees far prefer the easy access to payroll and benefit documents over our previous system. Finally the consolidation of all relevant documentation, reminders, and JustWorks attention to education has made this platform a huge time saver for our company.

Pros:

The unification of all HR related tasks are a huge plus for a small business. JustWorks is a force multiplier that allows a small business such as ours to provide benefits to our employees in a simple and direct way. There is no need to bounce between multiple platforms, providers, or agents to manage payroll, healthcare, workers comp, etc. Everything is accessible in a simple and intuitive system.

Cons:

Navigating benefits can be a bit of a challenge, however the JustWorks team is always there to help guide you and provide the necessary resources.

Allison
HR Manager in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Justworks is a big time saver

5.0 5 years ago

Comments: Justworks has been a huge time saver for us. Onboarding and terminations are so much easier, payroll essentially runs itself, but perhaps the biggest perk is the great, affordable benefits we now have access to. In the end, even with the JW annual fees, we've saved a lot of money, and provided really great benefits to our employees.

Pros:

The ease of onboarding has saved me countless hours.

Cons:

I wish the PTO visibility was a bit easier for employees.

Robert
VP of Operations & Technology in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Straightforward Dashboard with Excellent Support

4.0 5 years ago

Comments: Overall my experience with JustWorks has been a positive one. Their support team are easy to access and answer questions quickly.

Pros:

Employee and contractor management solutions are super easy and straightforward. Benefits solution, including the Time Off options, are also easy to use and administer. Employees love the simple dashboard used for accessing review docs, submitting time off requests, and accessing contractor contacts.

Cons:

Wish vendors were treated like contractors, with the ability to store documents associated with vendors and add them to company directory.

Daryn
Product Owner in US
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

It Just Works for our employees

5.0 4 years ago

Comments: We love it. It is inexpensive and provides amazing value to our company as an HR database and for running payroll.

Pros:

I really do enjoy how easy it is to navigate everywhere! Honestly, the customer support is out of this world too! Anytime I have a question, I can hop on their Slack channel and get help. Also, the platform is super easy for us to onboard new employees and keep everything up to date for payroll.

Cons:

There isn't much to dislike about JustWorks in my experience. I could see the lack of in-depth docs being an issue, but when getting answers to questions is as easy as a Slack message it's hard to be upset.

April
Recruiting & Retention Specialist in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

I never thought I'd love a PEO

5.0 5 years ago

Comments: I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences. The switch to Justworks has been amazing. It's made my day-to-day work so much more streamlined and less stressful

Pros:

The platform is easy to use and user friendly. The customer service has been absolutely phenomenal!

Cons:

Reporting could be improved, but I know that this is something they're constantly working on.

Jasmine
Assistant in US
Consumer Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

It does Just Work!!

5.0 10 months ago

Comments: My overall experience with Justworks is the best and it is very deatailed. i wouldnt trade it for anything else.

Pros:

This app is great and it is amazing, you get to see when your employee wants to be off and when they want to request time off as well. the best to have.

Cons:

I just recently started using and while i havent had any hiccups yet. i have nothing bad to say.

Patricia
Patricia
President in US
Used the Software for: Not provided
Reviewer Source

Nice

4.0 9 years ago

Comments: Boomr is an easy software to use and easy for employees to set up and use.

MAria GRAzia
HR and Finance Manager in US
Legal Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Justworks review.

4.0 5 years ago

Comments: Our reps. have been wonderful., easy tp reach, work hard to get our problems resolved in a short space of time. I have a million questions all the time am they are very patient and helpful. The reporting system needs work, the outside 401k need more integration and Wage works needs to be set up with better integration and more information. IT is impossible getting an answer to a question. Their serve needs to be updated wot link with yours.

Pros:

I love the user-friendliness of this software. I love the panels and clarity of the pages, the dashboard and the size of the font and that I can see in the side panels a directory of what I can choose. When I can't find something, I can open these windows and usually find what I am looking for another lead to it. I like the breakdown of all fees and workers comp etc and I love that I can see itemized lists when I check the invoicing, where as ADP had a lump sum, hidden fees and no real list of costs. Justworks seems to be much more transparent

Cons:

The 401K reporting is not informative enough to be consistent with my admin needs for our plan outside of Justworks.Generally the 401 Administration is not as user friendly and making changes to payroll and 401 deferrals has proven to be more complex and less user friendly. I was not able to adjust my colleagues 401 after she was placed on Paid Family Leave. ITR was more complicated and assistances was required as there was not a real way to know what was needed in order to set up this alternate payment while PFL was being utilized. Also the Wageworkers benefits system is also not integrated well. IT is a problem on their end. Their service has been really inconsistent, however JW helped us hand their inadequacies.

Maggie
Bookkeeper/HR in US
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

JustWorks saves us time and keeps our HR organized

5.0 5 years ago

Comments: We are small and do not need to spend a ton of time/resources on HR right now, but we do have HR needs. JustWorks has been a great way to gently launch into managing payroll and becoming familiar with other benefits we can add in the near future, as we add employees. (Since we only have 2 employees right now and only one is full time, we are not yet eligible for health benefits.) I find the payroll transactions very easy to follow. I do the bookkeeping for the business, as well, but we don't use your automatic Quickbooks feed at this point.

Pros:

I love that JustWorks handles all filing and calculations for payroll and also offers benefit options you can add as your company size grows. I find it incredibly easy to use and navigate and, on the few instances where I've had questions, I can often find the info in FAQx. We started using JustWorks last year with 2 employees (one PT, one FT) and can handle payroll very easily + it will be a breeze to add other benefits (health, etc.) as we're eligible. I like that I get notifications about deadlines, as well as updates on relevant state law changes that may affect us. One feature I especially like that I didn't even really consider before we started using the software is that access to templates for creating employee handbooks/policies, etc. Since we're small and growing, these things are important to do, but I don't think we'd tackle them as early in the process if we didn't have solid templates to start with that only required moderate modifications.

Cons:

Some of the benefits eligibility is difficult to navigate, but I have a feeling that's more a function of that information being dense, rather than it being unavailable. One thing I've tried to do several times is to download a PDF of our biweekly payroll invoices (our company payroll costs + employer/employee tax breakdown) and that feature is unavailable. I always end up printing it and saving as a PDF, but would much prefer that I could just download a PDF of our broken down bill.

Karen
HR Manager in US
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

JustWorks is amazing!!!

5.0 4 years ago

Comments: Our former payroll/benefits system was clunky, extremely manual, hard to use, and the customer serviced wasn't amazing. JustWorks literally has made our lives so much easier.

Pros:

- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees. - Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use! - Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier. - The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week. - Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer.

Cons:

It doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion.

Irina
VP of Finance in US
Investment Banking, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Justworks Platform

5.0 5 years ago

Comments: The breakdown of all fees and taxes is very transparent in the system which allows me to produce accurate reports for the management with minimal effort.
Great customer service allows to solve issues and get my questions answered without any wait time.

Pros:

The software is very easy to use, the screens are very intuitive and user-friendly. The information presented in a very clean and efficient form, screens are easy to navigate and understand. The platform offers a variety of services from payroll management, payroll compliance, training, HR tools, and benefit coverage at a very competitive price.

Cons:

There are some reporting that has not been fully developed yet. It is definitely not a show stopper but a very nice and convent feature to have. Since I am a system administrator and act as a VP of Finance for the company I work for, collecting data for reporting purposes is not readily available and requires massaging data.

Hadar
VP HR in Israel
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best UI, best value for money, can upgrade their customer support

4.0 5 years ago

Comments: I'm very happy with their platform, services and prices. Chose to renew our subscription for two years in a row. Others can't compete with their great pricing and their platform.

Pros:

The information is very accessible, the look and feel is 21st century compares to others I've tried in the past. I can find anything I need about employees, payroll and more within 2 minutes max.

Cons:

The customer support can be better. They are very pleasant but are not always on top of things when it comes to different states or open issues. I've had to follow up with our account manager on different issues and once actually insisted on getting a new rep due to a series problem they created for us.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great all-in-one HR tools for small business.

4.0 2 years ago

Pros:

The employee portal is easy to use and intuitive. PTO administration is easy for the employees and administration. The fact that you can use Justworks to offer health insurance to your employees is a huge perk as well!

Cons:

There aren't really any manjor cons to the software itself.

Alisha
Chief of Staff in US
Political Organization, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

JustWorks has been a lifesaver for our rapidly growing organization!

5.0 6 years ago

Comments: They have been an incredible partner. Great customer service and tools that help their clients reach new heights.

Pros:

We love the easy functionality of the website. The time tracking and time off features have been great in implementing consistent policies. We employ people in multiple states so the work they do to manage the unemployment accounts in each state’s has really been the backbone that has allowed our rapid growth.

Cons:

No real complaints. I wish there was an app to use on my phone but understand the security concerns with that. I also wish is auto generated PTO balances and paid employees out automatically when they are terminated in the system.

Catrina
Catrina
Surgical Coordinator in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Easy to use!

5.0 7 years ago

Pros:

The app is easy to use! I like that it shows you how many hours you are working each day as well as let's you inform management if you forgot to clock in or out of the app.

Cons:

I really don't like how often it freezes. I would say at least 2-3 times a week it will freeze and I will need to reload the app!