Kangaroo Reviews

Easy to use, top tier customer service!

Pros:

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Cons:

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Loyalty Program with Kangaroo

Comments: It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Pros:

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Cons:

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

Salma's review

Comments: Overall our experience with kangaroo is excellent

Pros:

The Customer service is very helpful The user friendly back end Unlimited support

Cons:

Limited template customization and designs

not a good product

Comments: None

Pros:

There was nothing that stood out about this software

Cons:

not user friendly. Did not work as promised. Did not get the customer service I needed

The Sports Locker

Pros:

How helpful and kind the employees are to us, especially [sensitive content hidden] our rep

Cons:

The color customization is somewhat limited

A great solution for us!

Comments: They assist with implementation so it is quite simple to get started and their customer service puts them a cut above the rest!

Pros:

Quality product, fantastic customer service. Our CSM Alexandre has been an amazing resource and feels like a member of our team.

Cons:

Some minor software glitches, but they are very quick to assist.

My Kangaroo Experience

Comments: Everything has been very smooth and pleasant

Pros:

I find it to be very user friendly and the customer service is very fast.

Cons:

Honestly i dont have anything negative to say

Ease of use, Very quick set up

Comments: A great tool for enhancing customer Reward Program! Platform is very user friendly!

Pros:

Overall experience has been good. Ease of use, Very quick set up

Cons:

Nothing yet! Yet to explore the more features and the required customizations

A Flexible and Effective Loyalty Program

Comments: Our overall experience with this loyalty program has been positive. The high level of customization allows us to tailor rewards to fit our brand and customers perfectly. While there’s a slight learning curve in navigating its features, once you get the hang of it, it runs smoothly. A great addition to our website that enhances customer engagement!

Pros:

the best part is how fully customizable it is. it gives us complete control over rewards and engagement. Definitely a great tool for enhancing customer loyalty!

Cons:

it takes a bit of time to get used to its functionality, it's still a solid addition to our websIte.

Positive feedback

Comments: Solved a big issue which is sending large email groups in one click of button

Pros:

Simplicity and smooth service delivered .

Cons:

All was good, nothing to complain, some emails were not received but ended being in spam.

Akikis cigars review

Comments: Highly recommended. The platform is greatt

Pros:

Great customer support [sensitive content hidden] and follow up!! Also the platform is very user friendly

Cons:

I would have a little bit more flexibility in customizing some options to our branding.

Great Client Support - and it is Needed!

Comments: I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.

Pros:

The capabilities and features are very extensive

Cons:

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.

Thanks [sensitive content hidden]!

Pros:

Having a rep, [sensitive content hidden], be available whenever we need him has been a huge help. He quickly responds to emails and is able to schedule video meetings to help us navigate our account.

Cons:

The way it discounts transactions on Lightspeed. It applies discounts as a payment which makes it difficult for us to provide in store promotions and limit the discounts being applied to one transaction.

A Loyalty Program That Fits Our Needs

Comments: Our experience with Kangaroo Rewards has been overwhelmingly positive. It has added real value to our cosmetic dermatology clinic, making client engagement and loyalty management more efficient. The customer support is responsive, and the platform has consistently met our needs. We highly recommend it to any business looking for a comprehensive and reliable loyalty program.

Pros:

Kangaroo Rewards makes it incredibly easy to manage our clients' loyalty points, handle points redemption and rewards seamlessly. The platform is very user-friendly, and our clients love the rewards system. It has been a great way to strengthen client relationships and encourage repeat visits.

Cons:

Overall, the platform is excellent, but we feel there’s room for improvement in a few areas. More customization options for reporting would allow us to better analyze customer trends. Additionally, navigating the system to find specific information or resolve minor issues can sometimes be a bit cumbersome, though their responsive customer support quickly resolves any concerns. We’d also love to see more flexibility in customizing the website widget interface plugin to better align with our clinic’s branding.

Great experience

Comments: Myy overall experience with the Kangaroo app has been fantastic. The user interface is intuitive and easy to navigate, making it simple to access all the features I need. The app consistently performs well, with quick load times and minimal glitches. I've found the customer support to be responsive and helpful whenever I've had questions. I highly recommend the Kangaroo app to anyone looking for a reliable and user-friendly platform.

Pros:

I primarily use it on my website to offer reward points to my clients, and it's been a game-changer. The app is easy to integrate and makes managing customer loyalty simple and effective. My clients love the rewards system, and I've noticed an increase in engagement since implementing it. The user interface is intuitive, and the app performs smoothly.

Cons:

Nothing Nothing Nothing Nothing Nothing Nothing

Great service overall, needs a little tweaking

Comments: I do love the sales and support team, really a top group of people and very helpful. I would personally like less options that work flawlessly over too many options that have some clunky things about them.

Pros:

SMS messages for marketing and the Loyalty integration into Lightspeed has really helped keep our customers in one place for communication. Sales and Support is amazing. [sensitive content hidden] has helped me more times than I can count!

Cons:

With the introduction of eCommerce and the ever changing technology involved to integrate etc, there are some improvements that Kangaroo can do to make this product change from good to great. I love the support staff, they all really are the best but on the back end, it seems like they cannot implement things fast enough and there are a lot of small user friendly type changes that need to be made.

Kangaroo is Great!

Pros:

The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.

Cons:

It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with [sensitive content hidden] it became much clearer just how powerful the Kangaroo system could be.

Trudon Loyalty Program review

Pros:

Responsive customer service Easy communication even with the time difference Easy-to-navigate platform

Cons:

Redemption creation is very time-consuming and long

Exceptional Support and Service

Comments: My overall experience has been excellent. The program itself is easy to use, and the support team goes above and beyond to make sure everything runs smoothly. It’s clear they care about their customers, which makes a huge difference. Highly recommended!

Pros:

The best part about Kangaroo Rewards is the incredible support they provide. [sensitive content hidden], in particular, is amazing, he’s always there to help, no matter the time. Even on a Saturday, when it was his day off, he made sure we got the assistance we needed. The entire team is very responsive and reliable, which makes using the program a pleasure.

Cons:

Honestly, there’s nothing major to complain about. If I had to nitpick, it would be that sometimes there’s a small learning curve when getting started, but their team is always there to guide you through it.

Great platform for loyalty program

Comments: great experience especially if you want to implement a loyalty program.

Pros:

the support team is great and directly help you to understand your needs.

Cons:

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Overall Postive Experience

Comments: Great! Nadim has been really great to work with!

Pros:

Easy way to add points to customer accounts

Cons:

Cost is a bit high especially for a new company.

Highly Recommend for Loyalty App Experience

Comments: From the customer service to meetings with the technology specialists, Kangaroo's responsiveness and ability to work within the parameters of our mobile app have been nothing short of perfect.

Pros:

Intuitive dashboard and backend, and responsive customer service

Cons:

There is nothing particular that comes to mind

Excellent!

Comments: I would highly recommend Kangaroo for any small business looking to start a Loyalty program.

Pros:

The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great.

Cons:

So far, it has been awesome! We are just getting started, but have felt well supported.

Great user experience

Pros:

Back end is user friendly, CSR team leader is very responsive

Cons:

There is nothing that i dont like about Kangaroo

Great service

Comments: All positive things to say about the product and service

Pros:

Lots of marketing options and analytics, plus great customer care.

Cons:

No complaints so far, all good experiences.