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About Uptime.com

Providing web monitoring peace of mind to thousands of customers around the world.

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Pros:

This product has been great for monitoring uptime for our various clients.

Cons:

The timeout limit of 60sec on the transactions was a bit difficult to manage because our testing flow was a bit longer & it wasn't possible to split it into multiple tests.

Uptime.com ratings

Average score

Ease of Use
4.7
Customer Service
4.4
Features
4.5
Value for Money
4.3

Likelihood to recommend

8.4/10

Uptime.com has an overall rating of 4.6 out 5 stars based on 38 user reviews on Capterra.

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Filter reviews (38)

Franz
Franz
CEO in US
Verified LinkedIn User
Information Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Works great!

5.0 6 years ago

Comments: Great experience. Wonderful service, powerful tool, good people.

Pros:

Lots of configurable controls. Simple to use interface that's both attractive and functional. Gets the job done right.

Cons:

It'd be nice to be able to more easily see which specific server a down report comes from. Sometimes there's just general internet network issues and I don't care if some server in Peru can't ping the site.

Uptime.com Response

6 years ago

Thank you for reviewing our service! Appreciate the kind words. We indicate location when sending and displaying alerts. If you need assistance on this we are happy to help! Feel free to email us at [email protected].

Angelo
It Abvisor in US
Architecture & Planning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

High quality but more expensive

5.0 2 years ago

Pros:

Real-time monitoring has been quite accurate. We have compared the tool with other real-time monitoring providers, but uptime has higher performance. Performance metrics and routing help us detect anomalies in the communication between our clients' servers and ours. This is interesting, mainly, because we can know through ping if a server is suffering from a DDoS attack, which has become very common. A very interesting feature, which we have not seen in other providers of this service, is monitoring from a different location. We liked this a lot, because we can choose the best place to hire a service.

Cons:

It is more expensive than other providers. I understand that they have tools that other providers do not have (at least in the published service offer). However, this can be obtained in most cases by contacting the provider and requesting the approximate location where you want the monitoring to take place.

Mohan
Security Engineer in US
Security & Investigations, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Uptime Monitoring Service

4.0 2 months ago New

Comments: Uptime.com is an excellent service with an easy-to-use platform and allows you to monitor everything that is needed for your website availability.

Pros:

Clear concise dashboard that allows you to see everything related to your website and allows you take action prior to any outages.

Cons:

UI could be organized a bit better and allow for a bit more customization.

Deon
Deon
Technical Analyst in South Africa
Verified LinkedIn User
Insurance Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Zero African Footprint

2.0 5 years ago

Comments: Loved the product. Just wish it offered a full global presence. I can recommend it if your service is not hosted on the African continent but if you not, find something else.

Pros:

I love all of it and this product would stay my first choice if it had a footprint in Africa.

Cons:

We get false downtime notifications whenever there are issues with the undersea cables linking Africa to the rest of the world. This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations.

Uptime.com Response

5 years ago

Greetings Deon, We believe the faults attributed to your poor monitoring experience are with another monitoring provider. We have maintained a probe server in Johannesburg for some time, and are continually expanding the number of locations we cover. Are you certain that your experience was with Uptime.com?

Saransh
Full-Stack Software Developer in US
E-Learning, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Uptime monitoring with performance metrics that more people should know about

5.0 5 years ago

Comments: Uptime monitoring is simple by nature which could lead a lot of individuals to think the choice doesn't really matter. Uptime maintains the simplicity you would expect (even in its branding) but allows a lot of complex problem-solving under the hood. This balance of easy-of-use and powerful extensibility is exactly what my team was looking for. I'm glad we stumbled across this product.

Pros:

A myriad of available notification options. This helps ensure that alerts are seen right away. We push alerts to user's phones, through our internal messaging software, and to kiosk monitors in the offices. Threat detection was an unexpected plus as well. Alerts can come from multiple locations around the globe so it can help discover regionally isolated incidents as well.

Cons:

The concept of team management and user permission management is still evolving and not quite as robust as I would prefer.

Uptime.com Response

5 years ago

Hello Saransh, thank you for your feedback. As a user-centric organization, we take user requests very seriously. Our support team would love to hear about user permission improvements you may have. Feel free to contact our support team at [email protected]

Bryant
Managed Services Lead in US
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Uptime.com provides quality external monitoring

5.0 4 years ago

Comments: We predominantly use Uptime to monitor the WAN uptime and latency of edge devices we manage. Uptime.com works perfectly well for this purpose and has a robust API that allowed us to easily migrate from a prior platform. We are also able to pull various reports in different formats to provide to clients when needed. The biggest downfall is that we aren't able to provide a client with access to just their own sites so they can live monitor their connections as well.

Pros:

-Robust API -Multiple monitoring locations -Easy configuration -Useful data

Cons:

-Instead of a ping monitor showing "down" it shows as "1200ms" -No multi-tenant support

Wes
Wes
Senior Python Developer in US
Verified LinkedIn User
Publishing, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Reliable monitoring system, very flexible.

5.0 6 years ago

Comments: I'm a solo developer/admin for an internet-based company, and so it's crucial that we are immediately aware of any outages or problems with our sites. We've been using Uptime for roughly 18 months, and it has proven to be extremely reliable in detecting any outages. Additionally, the advanced monitoring checks that are available are impressive - it can submit data to forms, observe real user sessions, verify that SSL certificates are valid, and more. I strongly recommend Uptime to anyone who relies on a steady internet presence for their business. Tremendous value for our company, and great peace of mind for myself especially, as the overseer of our operations.

Pros:

- Easy to use, very clean design - Notifies quickly of any detected outages - Reliably detects even small/brief outages - The wide variety of things that can be monitored, including APIs & multi-step pathways - Very quick to navigate through the various console pages - API access to the reports that can be integrated into internal applications - Documentation is very thorough - Monitoring checks are executed from several points around the world

Cons:

There are no cons, in my opinion. It does exactly what's advertised - and more.

Thomas
Thomas
Fondateur, Directeur Exécutif in Spain
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent and simple software

5.0 6 years ago

Comments: Really great tool on the whole, all websites should use a tool to monitor the uptime and Uptime does the job perfectly!

Pros:

Very easy setup. Notifications by SMS + email: perfect.

Cons:

Default SMS notifications could be more optimized: you get an SMS for each monitored page that is down. It's possible however to fine tune this, but I haven't taken time to do it, set up could be a bit more guided to do it more easily (but honestly I haven't tried so hard since it's not so much a big deal).

Quentin
Quentin
Développeur web freelance in France
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to setup, one of the most valuable tools for our businesses

5.0 6 years ago

Comments: Quickly go back on your toes, and don't expect your users to contact you when your service goes dark!

Pros:

It's really easy to setup: in a blink, you can ensure that all your services are up and running - and if not, you'll be able to react in a second and fix things. It became one of the most valuable tools for our services.

Cons:

At first, I was a tiny bit reluctant about the pricing. Think twice. Does peace of mine really have a price?

Erik
Erik
Chief Operations Officer in US
Verified LinkedIn User
Public Relations & Communications, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Uptime helps us Keeping the News Flowing

5.0 6 years ago

Pros:

The simplicity of the set up and reliable coverage for our websites. If we hit a snag we are alerted immediately so we can keep our clients information moving to their audience.

Cons:

No issues to date with the software of support for any questions we may have about our network.

Carlos
CTO in Spain
Information Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great simple status page for SaaS

4.0 2 weeks ago New

Pros:

You can build a status page for a SaaS in minutes and inform about outage s

Cons:

To configure a status page you have first to set up checks and alerts that can be a little bit confusing.

Paul
Senior ICT Specialist in Romania
Information Technology & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Keep it UP! Informs within minutes if there is an error

5.0 5 years ago

Comments: Love it, it monitors really great, the emails send never end up in my spambox and the sms service is reasonable quick, nice for monitoring during the night, just a quick sms on your smartwatch :-)

Pros:

This service is amazing, you can define keywords on the monitoring to actually see if your website is up and is showing the proper content instead of an error, also I like the SSL check, it warns you when you are about to renew, superb!

Cons:

Sorry, nothing to complain, you need to pay for shorter checks, in case you would like to check every minute, instead of 5 minutes, but its cheap, sorry, its not a con...

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Most complete website monitoring solution

5.0 6 years ago

Comments: We use Uptime to provide real-time monitoring information to our users. We're able to quickly identify and address issues on our platform, leading to increased customer satisfaction.

Pros:

Email and SMS alerts in order to be notified as soon as one of our web services goes down. This is very useful for us as we're able to identify and resolve issues very quickly. Being able to personalize the look and feel of our website monitoring system is also very important for us.

Cons:

Quite expensive pricing and lack of dedicated plan for early-stage startups. Also the documentation for the REST API could be improved, with exemples over what's possible with Uptime.

Raymund
Operations in Isle of Man
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

SMS Credit notifications

5.0 5 years ago

Comments: Your technical support is doing a good job, listening to our issue and finding a solution for us.

Pros:

Sending SMS messages and alerting us if any of our services are down.

Cons:

On your subscription plans, it's a big difference (big jump) base on price from Business $64/mo to Enterprise $240/mo.

Verified Reviewer
Verified LinkedIn User
Commercial Real Estate Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great value for money

3.0 6 years ago

Comments: I'm happy and looking forward to hearing the release of new features :D

Pros:

As we are a small business we need just a basic monitor and Uptime gives us a flexible plan that adjusts to our needs. :D

Cons:

I would like to use some more flexible javascript in some of my checkers

Uptime.com Response

6 years ago

Thank you for reviewing Uptime.com! We would be happy to take into consideration your suggestion for more flexible javascript. If you could please email [email protected] with more details on your request, we will be take look at developing.

Trevor
Product Owner - LearnBook in Australia
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Uptime, everytime

5.0 4 years ago

Comments: It fills the brief and is very straight forward to us.

Pros:

The software is easy to use and the multi-region monitoring servers is ideal for monitoring our SaaS platform.

Cons:

Nothing to dislike about the software. It does the job well.

Dale
Devops in US
Computer & Network Security, Self Employed
Used the Software for: 1+ year
Reviewer Source

Fast way to get an external watch on our system.

5.0 6 years ago

Pros:

It was simple to setup. They have all the documentation need to open up just what you need to access your system to monitor. It a great that it is free to start with so you can see if it will work for your company.

Cons:

It only keeps 30 days record of that your system has done. Until you buy the pay version it only checks every 5 minutes. Other than that I love the product.

Millard
Managed Cloud services tech in US
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

More or Less

5.0 4 years ago

Pros:

Good GUI and API allows for custom alerting. Maintenance mode is very functional and helps vs other services that only have suspend functionality.

Cons:

When looking al all ping check down checks show as red but the line graph graphic is in the middle vs at the bottom for indicating no communication or dead ping

James
James
Digital Marketing Executive in Australia
Verified LinkedIn User
Religious Institutions, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Server issues - find out when!

5.0 5 years ago

Comments: It's helped us track exactly when regular downtimes were occurring, and allowed the IS team to trace the issue with a lot more accuracy to target what was occurring during those times - making the process of finding a solution a lot quicker

Pros:

We encountered significant server issues with our websites, and unfortunately our admins are based overseas, so the issues happened when they were asleep. We were able to generate reports for them to show the times that issues would continue to occur

Cons:

For the lowest pricing level, it doesn't seem to offer much more than other free tools online will offer

Adam
Adam
Co-Founder/CEO in Argentina
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Uptime is a simple to implement and thorough from a reporting standpoint.

5.0 6 years ago

Pros:

Loved how easy it was to get started. Took me about 60sec to pop my URL's in there and I was up and running.

Cons:

There's not much to dislike - it's all very straight forward.

Alan
Web Developer in US
Consumer Goods, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Uptime is great

5.0 5 years ago

Comments: excellent, stream-lined

Pros:

It has really saved me when my app melted down. I knew right away thanks to the text messages I got.

Cons:

I have not found any downsides with using this software. Works as intended.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

It does what it needs to do, and priced fairly

5.0 6 years ago

Pros:

Instant text notifications can't be beaten. Before you start getting the flurry of emails, you know.

Cons:

Can't say there's anything the bothers me.

Damian
Consultant in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Uptime Monitoring Review

5.0 5 years ago

Comments: gave us great insight into a problem we were having with web servers going up and down

Pros:

Simple to implement, easy to use to monitor our 80 web servers

Cons:

I can't think of any cons to the software

Justin
Marketing Manager in UK
E-Learning, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Really good product

5.0 4 years ago

Comments: I’ve had no issues with the company

Pros:

This software has really helped with peace of mind that things will work in the background and will be informed if they’re not.

Cons:

I would like it to be a bit more granular with particular parts of a page instead of the whole page.

Brandon
Web Designer in US
Design, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Feature rich uptime and RUM

4.0 8 years ago

Comments: Uptime has a great uptime checking service along with the less common realtime user monitoring (RUM) service. The service could definitely use some polishing, but for the cost, it's really fantastic. There was a problem I ran into where reports couldn't be exported to CSV if you defined a date range. Initially support was great, until they stopped responding. It took months for the issue to be addressed. At one point I left a review on their Facebook page because they had become completely unresponsive. They immediately replied and I was back in touch with support... until they stopped replying again. But in the end it got fixed, and there's nothing else I've had to contact support for!

Pros:

- Uptime checking with a decently fast interval between checks. - Simple RUM reporting!

Cons:

- Doesn't seem that RUM is being improved or developed in anyway. - Support can take a while to resolve a bug.