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About User.com

User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.

Learn more about User.com

Pros:

Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool.

Cons:

I really miss a section of the tool where i could gather product feedback from users.

User.com ratings

Average score

Ease of Use
4.2
Customer Service
4.8
Features
4.4
Value for Money
4.6

Likelihood to recommend

8.1/10

User.com has an overall rating of 4.6 out 5 stars based on 36 user reviews on Capterra.

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Filter reviews (36)

Izabela
Izabela
Growth Catalyst in Poland
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great all-in-one sales and marketing automation tool

5.0 4 years ago

Comments: We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Pros:

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Cons:

Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

User.com Response

4 years ago

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Jakub
Jakub
Web Analyst in Poland
Verified LinkedIn User
Marketing & Advertising, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Magnificent support, and a good product

4.0 4 years ago

Comments: I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Pros:

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Cons:

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Eldar
Eldar
CEO in Kyrgyzstan
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Why Our Team Had to Say Goodbye to User.com

1.0 2 years ago

Pros:

It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team.

Cons:

Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?

Verified Reviewer
Verified LinkedIn User
Accounting Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great software with excellent customer service

5.0 3 years ago

Comments: I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Pros:

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Cons:

There could be more nice-looking templates to build emails and pop-ups.

Kyrylo
Marketing Manager in Ukraine
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Proactive support team

5.0 4 years ago

Pros:

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

Cons:

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

User.com Response

4 years ago

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

Marcin
Marcin
Marketing Manager in Poland
Verified LinkedIn User
Automotive, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Marketing machine that can boost your effectiveness with no need of IT team

5.0 5 years ago

Pros:

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Cons:

Some features aren't so flexible as they could be.

User.com Response

5 years ago

Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Amadeusz
Amadeusz
Project manager in Poland
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A complex tool for live chat and automations on your website

5.0 2 years ago

Pros:

First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to

Cons:

I really miss a section of the tool where i could gather product feedback from users

Sheikh
Sheikh
Founder in Bangladesh
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

“All in one solution for Marketing Team”

5.0 4 years ago

Pros:

The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well.

Cons:

Lack of some of the features like Magicmap, in App video call.

User.com Response

4 years ago

Thanks for the great feedback on the User.com platform! We hope to add in-app video calls next year. :)

Arnoldas
Arnoldas
Executive Director in Lithuania
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Just do what intend to very well

5.0 7 years ago

Pros:

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Cons:

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

Anna
Anna
Head of Growth in Poland
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

A full-stack marketing automation tool

5.0 4 years ago

Pros:

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website. - their support is awesome! They help to solve problems immediately

Cons:

Nothing to dislike at the moment, if something appears, I will get back to this review.

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Software with a lot of potential but significant number of errors

3.0 7 years ago

Pros:

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Cons:

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

User.com Response

4 years ago

Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Evelyn
Customer Support in Poland
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Conversion rate UP

5.0 8 years ago

Comments: I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative.

Pros:

+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add

Cons:

- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)

User.com Response

8 years ago

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Leszek
Manager in Poland
Business Supplies & Equipment, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Good job;)

5.0 5 years ago

Pros:

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Cons:

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

User.com Response

5 years ago

Thanks for the positive feedback! We're always striving to provide the best tools for our customers, and it looks like that was something that we were able to do for you. Cheers!

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Happy client

5.0 8 years ago

Comments: I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles
I guess it’s a strong standard for marketing automation.
reaaaaly cheap as for something this complex.

Volkan
Volkan
CEO and Founder in Türkiye
Verified LinkedIn User
Computer Software
Used the Software for: Not provided
Reviewer Source

Bad customer support, administration and misleading information

1.0 7 years ago

Pros:

I like to use real-time chat and lead generation tools. I can see all visitors on the admin panel and their countries.

Cons:

They have bad customer support and administration. I applied a free plan some years ago and when I was applying, it was written it's lifetime free. But later they removed free plan and I see a message on the admin panel that is "Time to pay". I told it's not a good approach to say "Time to pay" but they don't understand. It was misleading because the free plan should be continued but it wasn't. Yesterday, I've got an email from them, it's written I have 0 new customers... like that. I logged in the admin panel and I still couldn't use any functionality but "time to pay" text was gone (good move). I wanted to delete my account but I couldn't reach settings page. I need to apply a plan to reach settings page in the admin panel. I used real-chat and wrote that "please delete my account" but I still have an account and they didn't delete my account yet. I hope they delete my account and they never contact me anymore.

Monika
Manager in Poland
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Some fedback

4.0 8 years ago

Comments: Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great.

Pros:

Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

Cons:

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

User.com Response

8 years ago

Thank you for your feedback! Appreciated!

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Intelligent Automation that is easy to use

5.0 5 years ago

Pros:

The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.

Cons:

The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough. As I say, small downside and probably a very personal preference.

User.com Response

5 years ago

Thanks for the kind words and positive feedback on our software.

Piotr
CEO in Poland
Leisure, Travel & Tourism, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Valuable software with many useful features

5.0 4 years ago

Pros:

User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.

Cons:

Everything seems working well, however we're awaiting for even more automation stuff.

Mariusz
Coo in Poland
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Myshop

5.0 3 years ago

Comments: Non

Pros:

It is very useful and helps us to provide business

Cons:

Integration with mobile phone

Gerald
CTO in Netherlands
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

All the features you need for a friendly price for a startup

5.0 8 years ago

Comments: I was looking for a tool as intercom but that turn out the be way more expensive. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.

Pros:

- easy interface, - lots of features - can replace mailchimp for mail automation and - easy to create complete triggers based on user actions

Cons:

- i can not yet connect it with zapier or my crm (insightly) - Knowledge base good be extended with more detail info on features.

User.com Response

8 years ago

Thank you very much for your review Gerald!

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Intuitive and powerful

5.0 4 years ago

Comments: I am very pleased with the product. Would highly recommend it to anyone looking to automate marketing to push users into the right path

Pros:

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly

Cons:

I wish their email builder was available on lower-tiered plans

User.com Response

4 years ago

Thanks for your feedback! Glad to have you using User.com!

Dina
Online Shop owner in Poland
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

UserEngage experience

5.0 8 years ago

Comments: I needed tool which would help me to communicate with my customers, plus create marketing campaigns. Basically I got a lot of cold emails, but never understand how it works. User Engage by being so easy, help me to track what visitors really want and likes. Thanks a lot for being helpful!

Pros:

Modern look , cool feature actions: I build my own marketing campaign, it's awesome ! they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful! The among of people tracking in their plan so big so I thought has there is a trick, but no!

Cons:

some bugs, still under development, it's happens that some part of app stop working. but the issues was fixed very fast.

User.com Response

8 years ago

Thanks Dina, awesome the tool is working well for you :) We're working our socks off to have all the bugs fixed immediately!

Rafal
Client Delight Manager in Poland
Consumer Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Flexible and responsive

5.0 8 years ago

Comments: We're using UserEngage with a small team of two. While you might sometimes need to lurk around to find a specific feature, everything's there. It's a real Swiss army knife of chat & marketing, and the customer service the team provides the icing on the cake.

Pros:

Customer service, customization, robustness without sacrificing light weight.

Cons:

Certain features/functions are less visible/hard to find.

User.com Response

8 years ago

Thanks Rafal! We'll do our best to make the functions more visible.

Bartosz
Bartosz
Foreign News Editor in Poland
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Great app

5.0 8 years ago

Comments: I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds.

Aleks
Serbia
Used the Software for: Not provided
Reviewer Source

Awesome Customer Messaging Platform

5.0 8 years ago

Comments: Our company were using Intercom for 1.5 years. However, as one of our team members found UserEngage, it become more obviously that Intercom is way too expensive, and UserEngage is a great alternative. Maybe they don't have 100% functionality what Intercom has, however, they do have most improtant things. Also, they're different. With much stronger base in MARKETING AUTOMATION.

Pros:

Covers most needs for customer messaging

Cons:

Some minor software bugs. Which is understandable, because the startup is new

User.com Response

8 years ago

Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.