Little Hotelier Reviews

the solution my property needed

Comments: Helps on a daily basis to update and keep track of the rooms I have booked on my property without the need to invest in expensive software that gets outdated easily.

Pros:

Easy of use, almost no training needed. Perfecto customer support. Always up to date with new settings for the users.

Cons:

There is nothing negative about it. It was the perfect solution for the property i manage, helped on the daily processes.

Simple and easy to use

Comments: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Pros:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Cons:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

Cancelled free trial and still charged

Pros:

Nothing about it. I decided that other options were a better choice and cancelled during the free trial using the web contact form.

Cons:

The little hoteliers free trial is a scam. We didn't like the software and requested to cancel free trial via the online form. I have been invoiced and payment illegally charged from my account. I just called them and explained that the online form was completed in the trial period, I once again confirmed that I wanted to cancel, and asked for funds to be refunded. I am yet to receive a confirmation by email and no refund. They even followed up with a phone call in the trial period to which I confirmed that I had already cancelled and this customer service rep did nothing to confirm the cancellation had taken effect. I have a second invoice that has been sent to me that is now also in dispute. Customer service was terrible and asking for reference numbers when their online cancellation form did not give one. I have read previous warnings about this company and you need to believe them. DO NOT DO THEIR FREE TRIAL AS YOU WILL NOT BE ABLE TO CANCEL! [sensitive content hidden] STAY AWAY

6 years and many more to come happy customer

Comments: Live customer service is precious

Pros:

Reliable and simple to use yet versatile

Cons:

Small business affordable. Good value for what it offers.

Fantastic product and service.

Comments: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Pros:

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Cons:

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

Good reliable booking solution

Comments: We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Pros:

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Cons:

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

ting

Pros:

ease of use, price, great features, linked with website and other software

Cons:

not enough features, can lag some times, needs added features like making rooms clean or dirty etc

Outstanding

Comments: Extremely good service and perfect product.

Pros:

Simple and still provides everything you need

Cons:

Nothing. It's outstanding. I've literally not had one single problem or one single wish not fulfilled.

I gave them 5 stars at first... After a few years, I give them 2 stars now

Comments: It has its ups and downs, we were extremely happy with the software because of its simplicity. But their current approach to have exclusivity over processing payment and no integration with stripe (or any other processing payments) has left us extremely disappointed . It was a BIG let down

Pros:

The software is easy to use, very intuitive, easy for our onsite staff and reservations team. Easy display, and easy booking platform

Cons:

After several years using the software, we were happy with the software.. It had its issues (reports and very basic features) but their simplicity was what made us choose them. That and their integration with Stripe which allow us to take payments at time of booking and direct payments from clients on site. We have been with stripe for over 15 years.... Little HOtelier, decided a few years later that they wanted to have their own payment processing system... which meant we had to ditch Stripe... However, tLittle HOtelier Payemnt system was NOT available for our country, so we were offered to just simply take payments by hand or using a third party platform. This has been a nightmare, as we need to collect payment from future guests using a third party system (stripe), sending invoices separately, managing all these invoices, and now onsite payment manually as well.We are not against their payment system, we are upset they gave us absolutely NO alternative or option. We will be ditching the software as it does not meet the most essential part of a booking system: payment processing.

The best design I have ever seen

Pros:

Even I am not with Little Hotelier anymore I still remember great and bright design of PMS they have. Very user friendly. Understandable, intuitive.

Cons:

The only problem of Little Hotelier (beed with them 3 years) has been timing answering support tickets.

A very good tool but make sure to be ready

Pros:

It is a good tool with lots of interesting features.

Cons:

The onboarding is a little tenuous, I did not expect that.

excellent but with major gigantic faults

Comments: very good. would be great the ingenues there understand these two points and stop being blind about the, give good service without dual interests. and they will have a super app. that will make much more revenue than this stripe co-related business.

Pros:

user friendly interface, integration with other siteminder softwares. and new apps... that are very useful. vote 10! but

Cons:

gigantic problem. there is no way to put in evidence in the calendar with a strong color the bookings that are still unprocessed or have problems. And siteminder aims on a percentage of the business coming from STRIPE quite clearly. Conflict of interests, good service to their clients, against making more money from percentages of all Stripe sales. WRONG, morally wrong. To change system it takes months of work. So, we have to have an ultra fast glance at bookings that are unprocessed on the calendar. Track them and try to solve them. Without this we miss the unprocessed bookings. We travel in blindness unless we dedicate lots of time in the process of verifying things. And at times we get a scam of guests who never really paid a penny. Second point often stated. If they call us to book a basic function that competitors have is to book for a limited period on the calendar. After this period if client doesn't pay booking erases in automatic. the first point is fundamental. the second one also. lastly the ad-ons for the bistro and drinks, is not so organic. but perhaps we just didn't have time to try to implement it.

You asked for my opinion

Comments: barley enough to do the job, and for context, we are a seasonal 19 room golf lodge, and it barley gets the job done.

Pros:

The customer service team is extremely helpful

Cons:

As the manager and sole operator of the system with the phone app I do not have the ability to make a reservation, change the length of a stay, build out a quote. or any of the most basic operations of the job. the phone app is only a window to view what is happening with the system and does not let me alter anything in the system. A broken tool. The reporting functions are EXTREMELY limited, we only have 19 rooms and i have to compile multiple reports just to compare year to date revenue. A broken tool. As the sole operate during the winter season i built the Lodge Email to receive the customer notifications and my business email to receive the management notifications. the customer notifications are full of vital information that the management notifications do not have, like the actual date the guest is going to be staying with us. Again, a broken tool.

THE UPDATE IS TERRIBLE

Comments: Are the staff at Little Hotelier in tech support are great they are patient kind helpful and knowledgeable but I am just so disappointed with this new face upgrade!!!!

Pros:

When it looked so user-friendly it was user-friendly now it has literally become like all the rest are zoomed screen difficult to drag things and when you press on the icon it doesn’t bring you straight to today so you must always know your dates I find this update terrible I am very disappointed!!!

Cons:

The update calendar is terrible .. I specifically signed up with Little Hotelier because it was different.. the screen was so simple and easy to see and read .. now it looks like an excel spread sheet!! I literally hate it!!! it was a step above the rest now it has literally downgraded to be just like everyone else’s! Yet the price keeps going up! :(

Why I switched to Little Hotelier for my small holiday stay business

Comments: Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.

Pros:

1) ease of use of Front Desk for bookings on my own website 2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk 3) unbelievably friendly and helpful customer support and training video resources 4) modern mobile phone and tablet friendly software for users 5) innovative tie-in with Google maps and search

Cons:

Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.

Could be better but ok!

Comments: Overall, particularly in the last 6 months, it has been very frustrating using the software, due to being very slow, needing to refresh the page after very small periods of time (ie less than 10 mins). The screen is also not complete, unable to fully view guest details in rooms that are high up the page when you want to have a quick view. However it is an easy system to use ( when functioning properly) and the team do add new features from time to time, which do improve the experience. More is required though to really make it user friendly and suitable for a busy small business.

Pros:

Easy to learn and use. I like the reports page to be able to track year on year growth.

Cons:

Very slow, and not as many features as I would like and have had with previous similar software.

Overall great product, some multi-language options can be improved.

Pros:

Great customer service, very customizable, integrates seamlessly with our webpage

Cons:

We have clients who speak English and Spanish. By changing the language in front desk there is a long delay before the language change is reflected on the invoices and hotel confirmations. It would be ideal if there was a way to detect the language of the user and send documents in their language of choice for best communication.

Great software for medium size hotel

Comments: Over all very good software for sall size hotels.All essential reports we get.good value for money.It enhance
the volume of bussiness.very good cordinatin between all oulets .

Pros:

Great software for small to Medium size hotela,otels , pubs etc.getting ore reservation.daily reports,guest history.Guests they can book online any time ,anywhere and easy payent option.very clear and easy to operate and all help readily available.

Cons:

There is nothing negative .Everything is perfect excep not to get spilit bills.Only one single bill option. over all user friendly.

Try Cloudbeds!

Comments: As with most software companies, someone is trying to sell you the product. I was told that you can use the 'unallocated' feature as a waitlist. Now after a year I find out I can't, all this time, the 'unallocated' feature was pulling rooms from inventory which could then not be booked online. I reported the issue twice and this morning I finally got a call and the technician confirmed my fears. I've been losing revenue for the last year...GREAT! they are based in Australia, apparently they don't use 'waitlists' there? Heck when I started they didn't even have Discover as a credit card option! That they fixed. There is no list of upgrades, new features etc. The product appears stagnant, aside from the option to use Stripe and pay an additional 1% to Siteminder. Cloudbeds has a list of bug fixes and upgrades which they share with the customer, apparently they appreciate customers. Oh, and no audit trails, so if someone deletes a guest booking, you have no idea who did it. So if you have more than one employee, it becomes a game of finger pointing. Pros: Short learning curve, simple interface
Cons: Too many to list

Pros:

Ease of use, short learning curve.

Cons:

Most everything else. No wait list. No audit trails. No customization. No custom reports (ie can't use all fields in a report. Can only view 2 weeks at a time on the booking screen. The list goes on.

A Big Stress Reliever

Comments: I am no longer double booked and the invoice is already created for me.

Pros:

little hotelier has saved me from a lot of stress by preventing Expedia from double booking my rooms. Guests became very angry with me when they had to stay somewhere else. I was upset many times , especially during Canada 150 year (2017) when we had lots of bookings.

Cons:

The only thing I don't like is the extra cost for the Canadian dollar but that is out of your chands.

Little Hotelier is a great Management product for our motel

Comments: Going on my 3rd year and I am overall very happy with the product.

Pros:

Easy to track reservations and make adjustments. Does a great job of minimizing overbookings. Most issues are with the external OTA's.

Cons:

A few times I have called tech support, it transfers you to voicemail to leave a message, and it is turned off.

Great System and Support

Comments: We recently transitioned our property to this software and we are pleased with the software. As with any system, there are little things that could be adjusted or added that would make this a 5 star system, but at this time they are not implemented or available. Housekeeping report is very basic. Adjusting the rates is very easy and pushes out to all connected channels correctly. Guest emails and communication is good but could be better and more customization would be an added benefit. Adjusting inventory is a great feature as well and you can control what the OTA's get and stop sells and other features as well. Monthly sales and tax reporting is very basic and needs some added calculations for different tax rates so no manual calculation would be necessary. Color coding could be better to help show room status and payment status is done with a flag, but color coding is easier to read. As one review stated earlier, the reporting is very slim and lacking and mine does not work correctly, but I can get the numbers from other parts of the reporting or do a manual calculation and get the number I am looking for but its most likely a little bug that would be easy to fix. Overall, we are very pleased with this software and the integration with OTA channels and our website works like a charm. The only other complaint I would have would be the integration with the payment processor. We are doing this manually and it is working fine but integration with the software would be extremely great and save errors when reconciling. They say they are working on getting relationships for this service, so we will wait and see how that goes. I would recommend this company to new and future companies who want to integrate and move to a computer system for smaller properties.

Daily user

Pros:

Easy to set to and use. Easy fir a new user to follow and provided all the relevant information when making a booking.

Cons:

Slow to respond after an update of software. no alerts are sent when there is a problem that can potentially affect a number users. Therefore you don't know if its your problem or a overall problem

Little Hotelier

Comments: awesome But note i have been offered a new sytem at a lot less than LH

Pros:

Ease of use solved the booking chart problem

Cons:

nothing to dislike great product but price

Beware: Track your payments

Comments: Unsatisfactory. Still waiting for accounts payable that are due over 90 days.

Pros:

Looks good and easy to use. The software is much better than some of the hack channel managers available.

Cons:

The problem is the service behind the software. After the initial period of on-boarding, there is no responsive account representative, it is very difficult to get technical support and impossible on the financial end. We experienced double bookings due to glitching of the channel manager and booking engine. Technical support failed to take responsibility, simply blaming the OTAs . On the financial side, Siteminder (the company behind Little Hotelier) has taken deposit payments from customers on our behalf and failed to on-ward transfer them. Accounts are due over 90 days. Advice: monitor all your set up and financial integration very closely.