Experity Reviews

Decent EMR design for urgent care practices

Pros:

Overall this EMR system was easy to use in the setting of urgent care

Cons:

Compared to other EMR systems, this was not my favorite in turns of speediness

Health Care Assistant

Comments: The over all experience with experity is very great and highly recommendable software.

Pros:

The experity Log book is very user friendly, most of the day the app verifies the insurance automatically. No need to call the Insurance company.

Cons:

When the software is down , you won't be able to open documents such as Registration form , insurance cards, and Id's.

Hard to believe it's 'specialized for urgent care.'

Comments: I understand PV training video states that the days of 'one click' charting are not preferable for medicine. Unfortunately, urgent care is in a world of its own. It's one of the few fields where the majority of patients are being seen for self limiting illnesses that in all honesty don't require professional medical intervention In the first place. Being able to chart such common and repetitious cases is a must and being able to do it with the utmost efficiency is crucial. We as doctors can always customize charts when necessary. But this simply isn't the case in most situations and being able to develop templates far exceeds the 'chartlet' method offered with PV.

Pros:

Easy access screens. Minimal text input necessary. Layout if fairly easy to follow. Dashboard is relatively easy to navigate.

Cons:

One person able to input information at a time is not conducive to a busy urgent care setting. The e-scribe set up is a mess. Saved medication list is too junked together, easier to just search the med each time than to scroll through the mess of saved meds. Having to click 4 different screens just to prescribe is not conducive to urgent care at all. Having to enter password EVERY SINGLE TIME just to discharge a patient is ridiculous. I'm logged into the system by my password. It's a waste of time to have to enter the password when I'm already charting by entering my password. Again, not conducive to a busy urgent care setting. Cannot chose 'influenza' as a diagnosis, nor type A, type B. Only choice is to add 'with manifestations'. This is ridiculous. Athena much, much more powerful and useful for urgent care. When selecting dx, a window should pop up offering most common meds used along with dosing based on user history. PV does not do this.

OCCUPATIONAL MEDICINE C+

Comments: I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.

Pros:

The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!

Cons:

Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.

Top of the line EMR for any urgent care setting

Pros:

Best EMR I've ever used. Because they use a flexible platform for their software they are able to constantly update and innovate their systems. Many of the updates to their product end up going unnoticed because they only serve to make the software more intuitive than it already is. The product support is incredible, they even have an online forum where users can collaborate with other clinics and submit new ideas directly to their development team. Their support staff members take ownership in what they do and always follow up until we are satisfied that an issue is resolved. If you are looking at implementing this software, I would highly recommend either hiring someone who has extensive experience with this EMR or sending a current staff member to their in person workshops. Only because this software comes packed with a ton of functionality. If you're new to the software or just bored some day, click around in the practice manager and you're sure to find some tool or report or feature that can enhance the way you do business. Also, their additional products, analytics and their RCM team have proved to be a very beneficial tool that I have never seen anywhere else.

Cons:

In my opinion the areas that could use some polishing up are the instant message platform and the employer billing AR overview (for occupational health services).

EMR FOR URGENT CARE

Comments: Overall, this is one of the best EMR softwares that i have worked with in billing. For the most part, it makes my job very easy and very enjoyable and am very happy with it.

Pros:

This software is super user friendly and is laid out very well. i move through all of the tabs and pages very quickly and very easily, which makes being able to devote more time to patients and get them on and off of the phone in a timely manner

Cons:

it does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. i work on the PM side and do billing. Also, in the PAYMENT screen, when saving and finalizing, i wish there was a way that once you save and finalize, the names go away - they only disappear when saving and finalizing when it is a past date of service, not the current one.

Great product!

Pros:

I used this software for about 6 years at an urgent care setting. It was great for ease of entering in patient date and collecting payments.

Cons:

Was difficult when program would shut down or had technological issues, we had to use paper charts and then input at a later time.

User Friendly Software

Comments: DocuTAP has great costumer service and is continuously updating their software.

Pros:

The software is user friendly. You can easily check a patient in under 2 min.

Cons:

It would be nice if you could scan in an insurance card and the information from the card would populate into the insurance sections. I wish we could make DocuTAP paperless. Instead of giving patients paperwork to fill out, they could simply type their info into an ipad and it would magically appear on your screen.

Great Software

Comments: DocuTAP was helpful in our urgent care. If we ever had software issues DocuTAP staff were prompt and helpful.

Pros:

Docutap was easy to use. The layout of each section made charting more efficient.

Cons:

I don't have any cons for this software.

Great EMR and Efficient for Urgent Care

Comments: Overall great experience that allows efficiency in urgent care practice.

Pros:

Efficient and fast system for urgent care Lots of features Works great for urgent cares Easy to use

Cons:

Interface could use some work. Modernization of the software could help.

Best Bet for an Urgent Care

Comments: Great product for urgent care center services.

Pros:

The providers talk of the intuitive nature of the EMR to meet the needs for urgent care services. The practice management system over the years has allowed us to produce superior collection percents, DOS and accounts over 120 days ratios. I highly recommend it for urgent care centers. DocuTap has been a great partner.

Cons:

The analytics was weak in the beginning but they have continued to improve it over the years.

Long time DocuTap user

Pros:

The part I like best is that the software is adaptable. Also if you are willing to share your ideas or thoughts, it is possible that you may see a version of what you had in mind become an available tool in the system at some point along the way. I also like the culture of the company DocuTap- the people that work there are great!

Cons:

Sometimes there are processes and features of the system that are intended to make work flow better or easier, but they sometimes end up being more of a hinderence than a help. Perhaps that is due in part to being developed from a specific source request that doesn't fit the whole or from a non-medical perspective where the real world application isn't the same. The other part that I like least is that it can take a while for an idea or request to be implemented.

Clinic owner

Comments: Able to get good data reporting.

Pros:

Ease of use and getting new clinicians started

Cons:

They nickel and dime you for “extras”. Hard to find the right person to talk to when there are issues.

It is a great EMR, PM management

Comments: I have used several different EMR programs and so far like this one the best

Pros:

It is user friendly and can be customized to your business or practice. Customer Support is always available to help you with any promblems.

Cons:

Update glitches have been the biggest problem we have but customer service is always on top of it. They usually respond promptly to any problems.

Adventures with DocuTap

Pros:

The people! When you call Support, they are not only knowledgeable, they are friendly and make you feel like you've them forever. If they do not know the answer, THEY WILL ASK A COWORKER making it obvious they are a TEAM. That is a positive, motivational experience. P.S. - support is available 24/7!

Cons:

It is not as user friendly as it could be. I would love to links to the Knowledge Base as it relates to certain screens. For example, if you are in the Insurance Maintenance screen and need instructions on setting up a new ins, possible have a blue checkmark that offered a link directly to the Knowledge Base. It save a lot of time for both the user and your support staff.

Urgent Care ease

Comments: Finally found a platform that has most of the features we need. User friendly

Pros:

The system is built with the urgent care process in mind. No need to try to find a work around for occupational medicine or work comp.

Cons:

The cost of the required scanners to upload files

Experience with use in Urgent Care setting

Pros:

User friendly and intuitive use. Able to run reports easily. Addition of analytics is great! Support is helpful when accessible. We have been lucky enough to be included in some of the development / testing processes. Vendor has grown and is continuing to grow - looking at ways to continue upgrading and expanding services. Staying competitive within the industry.

Cons:

Wish Dashboard was more accurate. Each time there is an update we seem to run into error issues (example: RX printers do not work / fee schedules "lost"). After hours extended support availability.

DocuTAP

Pros:

i like that DocuTAP is very user friendly.

Cons:

the thing i like least about DocuTAP is the amount of time it takes development to correct software issues

DOCUTAP.....USE IT - LOVE IT - TALK ABOUT IT

Pros:

EASY TO USE AND UNDERSTAND THE LOGIC OF THE SOFTWARE. DOCUTAP IS VERY CREATIVE WITH SOFTWARE AND OPEN TO SUGGESTIONS, MODIFICATIONS, ETC. I CAN CALL SUPPORT AND THEY ALWAYS MAKE ME FEEL IMPORTANT AND "WALK ME DOWN FROM THE CLIFF", AS OCCASIONALLY I TRY TO FIND AN EASIER WAY TO DO SOMETHING OR AN ANSWER TO A QUESTION THAT I AM ASKED ON MY OWN AND END UP CALLING SUPPORT.

Cons:

SOMETIMES SUPPORT ISSUES TAKE TOO LONG TO GET RESOLVED; HOWEVER I'VE COME TO LEARN THAT IT DEPENDS ON THE ISSUE AND THE RESOLUTION.

docutap review

Comments: Mostly this is a very helpful product

Pros:

It makes logging in to computers much easier.

Cons:

It doesn't always work due to connects or other issues. Sometimes, it does not completely log out the prior user and their information is still on the screen when it opens (usually only briefly)

We love DocuTap

Pros:

For our Nurse Practitioners to be able to simply make clicks, it speeds up our process of getting patients in and out quickly.

Cons:

I wish there were an easier way to find EOBs or even attach them to the chart like we do a patients test results that are printed.

Transitioning to EMR Made Easy

Pros:

Our office had previously used EMRs that we were never able to fully implement. Docutap is the most user friendly EMR we have used to date. In addition to that, we know our Docutap team on a first name basis and feel like when calling, they truly know who we are and what we need the product to do. One of the best overall vendor experiences I have ever had as an Administrator.

Cons:

The only thing I don't like is that they currently don't have Primary Care Software :)

You can't go wrong with Docutap!!

Pros:

Having tired 3 other EMR sfotwares, Docutap meets everything of what our urgent care needs. It's fast, efficient and with every new update, keeps getting better and better. I don't know how we survived on paper all these years. Love the staff, love how they keep improving, love how everything is just a click away!!

Cons:

Templates are a bit confusing sometimes, because they don't give you enough categories to click on for your HPI.

Excellent Customer Service, good product

Pros:

The vendor is excellent. The best customer service I have experienced in a long time and always willing to go the extra step to help solve problems. I feel they are really part of our team.

Cons:

There are still several common sense things that should be implemented in the navigation of the software. It feels like we have to go through a large committee to get any changes. It is almost not worth bringing things up. I wish they had master classes on the software closer to where I live in CT. I can't get to S.D. ...too much time out of the office.

Goooo Docutap!!

Comments: It is great for the front of the house in dr offices makes registration a blast

Pros:

I love this program not "like" LOOVVEE because its so simple to use.. its very self explanatory and it is step by step very efficient with data entry

Cons:

I hate when the ins verification goes down but docutap almost always rectifies any issues that come about fairly quickly