Booksy Biz Reviews

Excellent Convenient App

Comments: I love the way that there is constant development, and improvement since i first joined 2 years ago.
The app has allowed me more room for quality time with clients, as customers can schedule appointments at their own convenience, without interfering with consultation sessions.

Pros:

The app is extremely user-friendly and advances on a monthly basis. The support is always friendly and very responsive.

Cons:

Nothing really, as I said there are so many things still to come and to add, which is extremely exciting.

Booksy Review

Comments: My overall experience with Booksy has been great. It’s a great price for the features it offers and it makes running my business easier for me. Not to mention my clients also like how easy it is to use.

Pros:

What I like and appreciate most about this software is the mobile access, appointment scheduling, and confirmation/reminders. These are some of the main things about this software that makes it easy not only for me, but for my customers to use.

Cons:

I do feel calendar sync could be improved. I do like this feature, but I’ve had issues with my appointments not being on my calendar even though someone would schedule their appointment.

Great on the inside but outside could use a little work

Pros:

Booksy is super easy to use on the business side of things. It takes just a couple of minutes to set up and then you're good to go, customers can book their own appointments based on your availability.

Cons:

I didn't experience this myself, but customers kept complaining about the interface being clunky, I had people go to my website and email saying "please can I just make an appointment without going through that website." Definitely not what you want in a system!

Wonderful app

Comments: My overall experience is wonderful

Pros:

It’s easy and accessible, I love that my clients can book when ever they want with out having to go through me.

Cons:

I’m not quite sure at the moment, i know there were like two things that i didn’t care for much but, none that comes to mind at this very moment.

Great service

Comments: besides the few glitches i have had a pleasant experience with booksy. I like how it is integrated with GOOGLE, Instagram, and FB.

Pros:

besides the customer service i like that i can send booking reminders to customers as well as they get an automated message to leave a review I can post reviews to my IG Its integrated with GOOGLE, FB and IG I can post pictures to my profile

Cons:

when sending confirmations it does not give the client an option to click on "confirm" rather it just send the confirmation. the photos that come on my fb page does not reflect my service for example- there is a picture under each service and sometimes a guy/girl is having a laser treatment and I work with waxing. my cancellation policy and my no-show policy are different and I wish i could use both depending on the circumstance.

The worst app and business owners should be aware

Comments: I hate that Genbook merged with Booksy, they couldn’t have picked such a terrible software. Customer service is horrible, please don’t respond with “get in touch with [email protected]” because I ALREADY have and yet no response, mind you this was last week. My bank account has not been verified after almost 1 week and a half and I’ve been sending over numerous documents but nothing. I NEED to talk to someone over this issue because I’m potentially losing a lot of money especially with no shows. Don’t even get my started on every client has to give a deposit? Or at least that’s what I was told on the chat. Oh, and the chat.. you ask a question on the chat and get a response HOURS later.. like Business owners have that time? Anyways, these are my main points, I can go on. If you do respond, please let me know how I can get a refund since I paid Genbook.

Pros:

I wish I could give them a pro but nothing

Cons:

Pretty much everything a business owner can dislike about a app feature

Booksy is Garbage

Comments: They are a garbage company. Customer service is unresponsive. I had repeatedly asked them to delete my client list from their server prior to the data breach. Eventually they assured me that they had done that. Two weeks later another salon had my entire list.

Pros:

When books he purchased Genbook I kept some of the useful features.

Cons:

Once Booksy took over, I lost my entire cancellation list. Several appointments did not make it in the changeover and I was double booked. They gave my entire client list to another, competing salon who began marketing to all 1500 clients

Stay Away if you value your Customers

Comments: Awful, frustrating, have definitely upset my clients over this unplanned switch from Genbook.

Pros:

I do like the option you can add forms as I'd like to get away from paper. I haven't used theirs as I'm looking for alternative software, but it was the one thing that appealed to me.

Cons:

As others have stated, there is zero customer support. They want you to watch their webinars...um seriously?? The chat people will say "hi" then maybe answer your question 10 hours later. If ever. There's really too many things that make this software the worst ever, just trust the bad reviews with recent ratings.

Perfect Assistant

Comments: My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.

Pros:

The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.

Cons:

When the sw did not allow for deposits.

Hairstylist Best Assistant

Comments: Booksy has truly helped me with keeping up with my appointments. My clients are able to book faster. I can add new services and specials. I love all the FREE marketing tools that are used to help stylist.

Pros:

The price, amazing customer support, user friendly, easy to use, all features are helpful for anyone owning a business.

Cons:

In the beginning they didn't offered a payment option but now they do. I want them to work on it alil more.

Booksy for booking

Comments: My experience has been very favorable and have really had and unfavorable problems

Pros:

That i can book from home at my own convenience. And it allows me to see all times and days

Cons:

Sometimes it doesn't always show the cancelations incase i need an appointment at another time

Ease of use

Pros:

Love being able to book on Booksy There is no question about when or where The email tracking and availibilty takes the guess work out of booking appointments

Cons:

I honestly have no complaints! There is easy to use step by step instructions

Disappointed with takeover of Genbook

Comments: Booksy took over Genbook quickly with very little warning. They did NOT make sure they had the same features in place before this, which made the transition challenging for clients as well as practitioners. They still have not added the features we needed. At a minimum I wish they would have made sure they could offer the same simple features of Genbook before the takeover.

Pros:

They integrated my customers and reviews from Genbook when they purchased it. This was convenient... that said, many other things since have been a nightmare.

Cons:

There are no options to send repeat or automatic reminder to clients. They collect client information and encourage them to sign up for "booksy" to get an appointment. Clients have a lot of trouble making appointments, often get frustrated, then reach out by email anyway. There are no options for resource management, room management, or group classes. There is no option to show the "buffer" time set on the calendar; this allows practitioners to accidentally overbook themselves, we worked around this by adding time on to the appointment time, but then clients contact us and ask if their session is actually 30 minutes longer than expected.

Booksy - for the Solo Barber

Comments: Great , easy to use product with some fantastic tools to make managing your business easier so you can focus on your customers.

Pros:

I love being able to manage my diary and appointments on the go, create stylish advertising content, get reviews to boost your Brand. The deposit scheme is great if no shows are causing issues for your shop, and I found I built better relationships with clients for tracking their info and keeping better notes.

Cons:

Sometimes making changes to working days / hours etc seems long winded and wasn't smooth running, but as long as you check carefully changes ae correct, I got there in the end.

Disaster for my business

Comments: It has been a nightmare. My business is down to half capacity. I regret not leaving immediately at the beginning of the year, but the problems compounded to the point where I must get a new booking system in order for my business to survive.

Pros:

When they bought Genbook the migration was handled adequately and the transition was relatively smooth.

Cons:

Everything else. The software is very buggy, customers began having trouble booking online and my schedule became less and less full over time. Customer support is non-existent. We lost the wait list function of genbook, we lost reviews, everything takes 3-4 extra clicks. They seem to be only interested in capturing my clients data so they can spam them. It was so cumbersome to book that many clients just started calling or texting me, defeating the purpose of online booking.

Horrible Experience

Comments: Terrible. Please see "cons" section for details.

Pros:

Honestly, this was a terrible experience for our small business. We had been using Genbook, which was fine, but then they were bought out by Booksy and we were forced to switch.

Cons:

Where do I start? It was difficult and clumsy for our therapists to manage their own schedules, both on the mobile app and on the desktop. Customers were not able to search for appointments with a specific therapist, and we were getting constant negative feedback from customers. You are not able to prevent last minute cancellations unless you sign up for payment processing with them, which is ridiculous. Also, we had very little control over certain settings: I had to call Booksy just to adjust our reminder notifications! Customer support was not great, particularly with the "chat" function. I often had to wait up to 15 minutes to get a response. Even cancelling this product was difficult! It had to be done over the phone, and I've called multiple times to try to stop them from continuing to send appointment reminders to customers even after we cancelled. This is still going on.

Revolutionary product that makes life easier

Comments: It brings the supply and demand together in the market. I guess the simplest description can be this. Finding a place with the service I need and making an appointment has never been so easy.

Pros:

First of all, great idea and product. It solves a big problem for everyone in everyday life. I can't express enough how Booksy improved my life quality by making appointments and reservations in the most simplified way. Moreover, it allows me to make a more informed decision as I can see other reviews. Filters and sorting helps a lot. I can't imagine my life now without Booksy.

Cons:

I am a long term user so I can say that at the beginning UI/UX was not as intuitive. However, they do release product updates and improve the tool so I can't really complain.

Long time customer

Comments: It was good at first, after covid things changed, mainly getting help and customer service.

Pros:

All in one marketing tool. Great for new stylist as it helps bring in clients.

Cons:

Customer service is not as good as when I originally started with them. Not all features work properly. I feel like they started to nickel and dime. Can't choose how you wanted deposits taken ( has to go thru their payment system). Was not as customizable as I'd like it to be

Booksy - good not great for medical office

Comments: Good not great.

Pros:

I liked the design of the software and it was so convenient to have patients able to book online.

Cons:

The booking features could be improved. Booksy had limited capabilities when it came to booking families for appointments at our office. We ran into issues with booking children especially. We were required to input an email address for each patient but couldn’t reuse an email for multiple patients, making it very difficult for the patients without email.

There's just one thing missing...

Pros:

Ease of use, functionality, search ability, aesthetically pleasing, and free!

Cons:

If I am trying to book a haircut for myself and my son on the same day at the same time with two different barbers at the same time, and the barbershop has multiple locations, Booksy

Beyond disappointed 😔

Comments: Horrible, betrayed, scandalous ,atrocious,

Pros:

Convenient .

Cons:

After 2 years of paid subscriptions I felt abused by customer service and belittled they rushed me off and told me someone would call from upper management to resolve my problem but they never did 😔😔😔I’m very disappointed that they were not able to amicably resolved my very simple accounting 🧾 issue.

Great for ones who work alone.

Comments: My over all experience using this app is great I just don't really like you can't see what is pending to be deposited into your account I do not like that you cannot set a lunch time continuously and I am very upset that they took away the bounce back text messages but over all it's a great app to utilize if you work alone.

Pros:

The pros of this software is that your clients can book 24 hours A-day 7 days a week with out a phone call you can apply a cancelation policy You can describe your services in full you can add a question that they have to answer before they can book that service it's a completely well rounded thought out software for someone who works alone.

Cons:

I do not like that they took away the bounce back text messages so when someone would call and you couldn't get to the phone it would send them a text message where they could book their appointments I don't like that you can't set a set lunch time. And I do not like that you cannot see pending deposits. The way they have it set up is confusing

Booksy Witholding Funds

Pros:

It offers a payment portal to ensure last minute cancellations and 'no-shows' would still be liable to pay for the artist's time.

Cons:

Over R10k worth of deposits have not been paid out within the agreed 5 business days. This is a breach of contract and nothing has been done even after enquiry. I have been using Booksy for over 3 weeks and no payout.

Worst Customer Service

Comments: Disappointed entirely with the transition from Genbook to Booksy.

Pros:

I have not had a good experience with the product and most specifically with customer support.

Cons:

When Genbook transitioned to Booksy I was assured that it would be seamless, and it has been anything but that. When I call for customer service the message saying there are is no one available to help repeats every 10 seconds, I get it they don't want me to wait on hold because then they have to provide service. Wait time for chat is ridiculous. I started a chat an hour ago and have been waiting a minimum of 10 minutes between each reply - which have been unhelpful. Specifically, I was told that clients would receive review requests after their appointments - now they just told me that that does not happen unless they sign up for Booksy. The over 200 reviews they imported from Genbook are not transferrable to a new service because they are not verifiable to them. Genbook had excellent customer service and an intuitive platform. As other reviewers have said, Booksy customer service does not care - and it shows.

Great booking software

Comments: booksy has great customer support so i am always able to get help with any features i do not understand

Pros:

Covers everything i need with great customer support and with boosky boost for new clients

Cons:

missing the ability to save emails to send to clients