Routific Reviews

Routific

Comments: Our overall experience has been pretty good with Routific, would recommend the product to a colleague

Pros:

We like the ability to load routes using a template

Cons:

We think that the live tracking feature should be a standard and not an addon.

Slick, clean, easy to use routing software

Comments: Our restaurant started delivering a large number of meals for a government program due to COVID-19. We were not prepared for the logistical challenge. At the beginning, we were trying to split up the addresses in Excel by city, print out spreadsheets with addresses for drivers, check off what had been completed, canceled, or rescheduled, take notes, etc. It was a disaster. It was impossible to organize, leaving us with little idea of who delivered what, where, or when. This didn't last long though. I love technology and started looking for a solution. Stumbling upon Routific was a godsend. One look at the website and I could tell that it's a disrupter. After creating an account to do the trial period, I uploaded all the stops and created optimized routes for my drivers in minutes. The UI is so good that it makes everything feel approachable. It isn't intimidating. Deployment for my drivers was almost too easy. Seeing my drivers proceed efficiently on their routes, add photos and notes when necessary, then being left with an easy-to-digest record of deliveries was pure bliss. Enabling customer notifications so my recipients know when to expect their meal delivery (and not needing to call us night and day) was just the cherry on top. Bottom line, it's made a really complex job (dividing, optimizing, and distributing routes to drivers) not only simple, but enjoyable. It's been reliable and easy to use in all aspects. Honestly, it's a work of art.

Pros:

My favorite feature about Routific is how easy is it to dispatch routes to drivers. For a brand new driver, all they have to do is install the app on their phone. After that, Routific sends a text message with a link that opens the route automatically in the app. For dispatchers working with tech-impaired employees, this is a life-saver! You don't have to create accounts for them or share passwords or anything like that. The driver app is also attractive with a clean and intuitive UI. It's easy for people to learn to use. As a dispatcher, the web UI is clean and attractive. It feels lightweight even though it's doing a lot. Creating a route with multiple drivers and quite a few stops, especially when there are unique situations, is complex--however, Routific makes it about as easy as I can imagine it being. It is very flexible, allowing for lots of changes and variables, and it handles it all easily. It's nice that the driver app allows drivers to use the navigation app of their choice (Waze, Google Maps, Apple Maps). Not only does it allow for the possibility of superior navigation, but it is also one less thing to teach the driver. The customer notifications are incredibly easy to setup and they work very well.

Cons:

As great as the software is, it does get expensive quickly. In fact, for a small business, it's about as expensive as I think we could take, especially with its per vehicle pricing model. I think maybe plans that included a certain number of vehicles might make more sense. Also, the pricing for customer notifications feels exorbitant. It starts at $16 (annual plan, $19 for monthly), which might be reasonable alone, but that price is per vehicle. If you have a few active vehicles on your delivery route, you'll be paying a steep cost for those text messages. This really should be a flat fee service I think. Feature-wise, my main complaint would be in regard to customer notifications--you can only choose SMS only or email only. If you need to mix and match notifications because some stops can't receive SMS notifications and others don't have emails, you're out of luck. Secondarily, while you can see the location of drivers in real-time, Routific does not seem to show the routes that drivers actually took, along with speeds and related data. There have been times when that would have been helpful. It also doesn't seem to provide GPS data to verify the location when the driver marks a delivery completed.

Quality Support

Comments: Routific was terrific in allowing me an extended "free trial" period to compllete a charity event. Thanks, in behalf of the Alzheimer Society.

Pros:

Routific was easy to use! I nneded something quick and easy to help a Charity event. Routific worked, and they extended the free trial period to allow me to complete the effort.

Cons:

I had 36 drivers to assign, the maximum number of vehicles in the free trial was limited to 20. It made for some interesting iterations.

Amazing software

Pros:

The software is intuitive and easy to use. It provides the necessary flexibility for businesses of all sizes to optimize their delivery routes and gain efficiency. Additionally, customer support was quick and helpful when I had a question about logging in.

Cons:

I would love to see a more intuitive way to modify already-created routes.

Routific for occasional use by a non-profit

Pros:

Extremely easy user interface. I needed to generate optimized routes for 20-40 drivers and 500 addresses. I was able to do this without having to trudge through a lot of other features that I didn't need. The routes were generated quickly, and were very drivable. For output I used the spreadsheet that shows all routes and all stops per route. This was perfect for me because the drivers didn't want to get routes over their phones via a dedicated app or a list of hot links to feed into Google Maps. It was easy to go into Settings and customize my optimization criteria. The Routific staff that I corresponded with were extremely friendly and helpful, which made the whole experience a real pleasure

Cons:

I wish I could have gotten the "solution" spreadsheet with a separate tab for each driver (in addition to the main overall tab that I already got), plus a simple pdf of stop addresses for each driver. I wish the free trial allowed more than 20 drivers, although I understand that Routific would have raised the limit for me if I had really pressed.

More than 8 years "Routific" you doing best to us. Routific is the best route planner and maximize the customer satisfaction.

Comments: The efficiency of the route map system has played a pivotal role in our deliveries, enabling us to optimize routes and enhance overall delivery timelines.

Pros:

wanted to express our satisfaction with the route map system your team has provided. It has significantly enhanced our delivery operations, and we want to share our positive experience. The efficiency of the route map system has played a pivotal role in our deliveries, enabling us to optimize routes and enhance overall delivery timelines. As a result, our customers have taken notice of the improved service and have been expressing positive feedback through our messaging system. We appreciate the effort your team has put into developing and maintaining this system. It has become an invaluable asset to our operations, and we look forward to continued collaboration. Thank you for providing a tool that has not only streamlined our processes but also contributed to the positive perception of our brand in the eyes of our customers.

Cons:

I would like to bring to your attention the challenging economic conditions we are facing in Sri Lanka. The fluctuating exchange rates and the depreciation of the Sri Lankan rupee have significantly impacted our operational costs. As a result, we are finding it increasingly difficult to absorb the rising expenses associated with your services

Excellent Software for Route Optimisation

Comments: My experience with Routific has been very positive.
I especially appreciate when the support staff is professional, friendly and prompt with their attention to your questions.

Pros:

As someone with a background in software design, I give Routific 5 stars. The user interface is excellent, the navigation in the software is intuitive, and the manual is well designed and helpful. The software developers are very good at what they do. I also liked the live demo which allowed me to see Routific in action and to ask questions.

Cons:

I haven't found anything to dislike about the software and, based on my experience so far, I don't expect I will.

Essential Program for your Meal Delivery Business

Comments: We have been so impressed with Routific. It is so easy to use, makes routing one of our quickest and easiest tasks. The customer notification add on is worth every penny and has cut the number of phone calls we get with delivery questions down to almost nothing. And, whenever we have had a question or issue, customer service has been right on top of it and fixed it extremely quickly.

Pros:

Routific makes scheduling your route a breeze and transferring it to a spreadsheet just as easy. The app is super easy to use and can be downloaded and taught to new drivers in minutes. The customer notification function makes our small business look like a big business and also keeps them very well informed about their delivery with the touch of a button.

Cons:

We have not really had any issues in the couple of years we have been customers but if I had to pick something that could be improved on I would say that it would be nice to be able to have the ability to add more characters or even logos to the customer notification texts.

What a great discovery!

Comments: Amazing experience using it, testing it and integrating it

Pros:

The accuracy and ease to use coupled with the seamless integration with other systems.

Cons:

Getting around the integration of the mapping system was hard at the beginning but the Routific helped a lot!

Fantastic Routing Platform and Tool

Comments: Overall an A+. Customer service is responsive, the tool is overall excellent, and Routific has been a great and true partner for us!

Pros:

The ease of use, simplicity, and customer service is second to none. I have tried and demo's every routing tool out there and none come close to Routific with ease of use and simplicity.

Cons:

Customer notifications - I wish the platform could customize notifications per each customer. Meaning, unless you delivery for one customer only; you can't add in their name or other customers will get that alert with another company's name. It would be great to have customized alerts.

Excellent Product!

Comments: See pro's section! 5-stars: It is an invaluable tool that will revolutionize the way you navigate delivery routes.

Pros:

We have had the pleasure of utilizing Routific for our flower delivery business, and I must say it has been an absolute game-changer. If you're looking to enhance efficiency, save time, and maximize productivity, look no further than Routific. The experience is seamless and user-friendly. The platform's intuitive interface allows us to quickly input our destinations, preferences, and time constraints. It effortlessly handles complex delivery routes with remarkable precision.One of the standout features is its powerful algorithm, which swiftly processes vast amounts of data to generate optimized routes. Within moments, I receive an intelligently optimized itinerary that significantly reduces travel time and mileage, resulting in considerable cost savings for my business. It accounts for various factors such as traffic conditions, time windows, and even prioritized certain stops based on specific criteria I set. It has streamlined my operations. Routific's dedication to accuracy is truly commendable. Another aspect that truly sets Routific apart is its exceptional customer support. The team behind this service is just awesome. They are knowledgeable, responsive, and genuinely invested in helping their users succeed. Whenever we have questions or encounter a challenge, the support team is there to provide prompt assistance, ensuring a smooth and hassle-free experience. 5-stars: It is an invaluable tool that will revolutionize the way you navigate delivery routes.

Cons:

Nothing! Truly. They are very receptive and have made changes over the years that have addressed our feedback.

A 1,000 Meals in 90 Minutes

Pros:

We use 50 volunteers to deliver 1,000 meals in 90 minutes. Planning routes and getting volunteers to their destination on time is a nightmare. Routific makes it easy. It gives us the best route in minutes and then puts it on the driver's cell phone so that they can find it. That's easy.

Cons:

The spreadsheet that we used previously wasn't formatted correctly so that it could be imported into Routific so we had to do some work to reformat our data. That was the only issue we had.

Customer service

Comments: Absolutely a returning customer

Pros:

Extremely responsive in a timely manner and supportive.

Cons:

Can't think of anything at the moment...

A great route planning solution for our charity's fundraising collections!

Comments: Very, very positive. The customer support are so helpful and as responsive as they can be given the time difference to the UK. The use of Routific has enabled us to more than double the income generated through our Christmas Tree Recycling fundraising scheme. Growth that we expect to continue in the years to come.

Pros:

Routific has been instrumental in our charity successfully expanding our Christmas Tree collection fundraising scheme across our entire catchment area. What used to take a person days of preparation using paper maps can now be done in a few minutes, and tailored until exactly as desired.We especially love the way that routes are dispatched to driver's smartphones, working like an app within the phone's internet browser, but without requiring an actual app to be downloaded.

Cons:

It can take a little while to work out how best to format and upload your address data for most accurate results. But once you administrators are familiar with the system and how best to use it for your organisation, it works very well.

Routific Delivers!

Comments: Really love it! We must deliver 200+ art kits to adults with disabilities every month and without this software to route all the addresses into manageable chunks for our drivers, it would be impossible.

Pros:

The ease of use and flexibility. Ability to download routes and route summaries. Ability to move a stop to another route or switch drivers.

Cons:

I wish I could download more drivers than my subscription maximum of 10.

Not Fake News: This App is Truly Great

Comments: There are a lot of disappointing apps out there in the Shopify app store and often the weaknesses are not immediately apparent, so only after trial and error and heartache does one realize the app does not meet expectations. It is incredibly refreshing to use an app that met and exceeded expectations.

Pros:

With just a little figuring we were able to use Routific with great results. Easy to create driver profiles, easy to set up with orders from Shopify, easy for drivers to use.  We are a first time e-commerce site and plunged directly into making about 25 daily local deliveries in an area that spans 75 miles. All our drivers are volunteers so they had no special experience making deliveries, and I had no experience making routes. With Routific, it was so easy to select the orders in Shopify and in minutes have an optimal route. The app is browser based which the drivers really appreciated, they didn't want yet another app on their phones, and it meant there were almost no instructions I had to communicate to them. They got a text, they opened the program on the browser, and off they went. When each delivery was finished, the app checked it off and sent them to the next address. Soooo user-friendly!

Cons:

It wasn't immediately obvious how to find on the dashboard the routes already created, but perhaps this was lack of familiarity as I did figure it out after a while.

Routific 2 years experience

Pros:

Uploading the customers, creating drivers and letting Routific do the task of routing the deliveries saved 70% of our daily operations time.

Cons:

Live tracking needs to be improved. Customer communications also need improvement.

No words to describe how helpful and easy to use Routific is!!!

Pros:

Our church has a large scale fundraiser two to three times per year where we make and distribute approx 1000 chicken salad lunches across our community (~25 mile radius). All deliveries must be completed in about 2.5-3 hours and everyone participating is a volunteer (no previous professional delivery experience). Traditionally we were having problems getting enough volunteers to manage the delivery due to inefficiency in travel, lack of knowledgeable directions to delivery sites, frustration faced when deliveries were not made in timely fashion. I decided we had to make a change if we wanted to continue our fundraiser. I chose Routific because of its integration with turn by turn directions, its stellar routing algorithm, the ability to publish route to phone with navigation, and ease of managing routing/driver assignments. I absolutely could not be more impressed with the way Routific allowed me to send drivers out with easy to understand routes that made sense to them and easily allowed us to deliver meals at the proper time. Every driver returned with nothing but positive comments from the experience and promised to serve as delivery driver again next time! As the coordinator and admin of the project (with no routing or delivery experience) the software was quite intuitive and easy to use. The online help docs are top notch. Use of the software was very simple to learn and implement. Thank you Routific for developing a solution that fits so well for our needs!!

Cons:

Really have nothing negative about the software at all to share. It is expensive for our situation where we have two to three one day events per year but have 10 or more drivers on those three days. If your business is delivery this produce would be an absolutely cost effective investment just on the fuel and time it saves alone. Highly recommend Routific!

We love using this software! Great service!!!

Pros:

The many things I love about this program include the fact that I am able to see approximately where my drivers are and know when they will make it to their next stop. I also love the signature capture feature included in the program. It helps me to prove who signed for the delivery. Being able to route many drivers at a time and not have them overlap is truly an asset. The customer service that this company provides is excellent! When I have an issue they are on it immediately. I love that my representative knows who I am and wants to deal with me. I would appreciate a photo capture feature enabled into the program to prove when something has to be left on a porch, but I feel it will be rolled out eventually.

Cons:

I would say the only thing that I would like to change about this program is the cost. When I first started I felt the value for the money was great, but since the new features have been added I feel it is just a little out of the good value price range. I would like to have a flat fee to run unlimited vehicles, also.

Routific really saves us time

Comments: Great!

Pros:

The ease of use. Everything is easy to find and user friendly

Cons:

Maybe the amount of features. I prefer it works well and just a little amount of features than the other way round. But I'm missing just a few important features.

Amazing product

Comments: amazing and easy

Pros:

Easy to use, very professional, great customer support

Cons:

all good nothing bad at all better than all others online

A reliable time-saver

Pros:

We are very happy with the features that we use regularly on Routiffic. It is easy to use and easy to train people on. It saves us time and makes us more effective and efficient.

Cons:

There are a great deal of features that we do not, at this point need - but it is nice to know they are there for when we need them

Love Routific!

Pros:

I love this software because it is so simple and easy to use. It helps us a lot with our daily runs. It's a really easy and great tool to have. Customer service is amazing. They are really committed to this product and to their customers.

Cons:

There are a few things that are still missing. For example, switching an order from one date to another would be extremely helpful as some customers are not available on some dates. Also being able to select more than 1 order to unschedule it. I like to make my own runs but Routific routes them on its own and I have to unschedule them 1 by 1.

Designed for API integration, Routific is highly usable and excels with its own UI

Comments: I started using Routific to build a direct to consumer same-day home delivery program of hard cider and beer. In less than three weeks, my team of four drivers has made over 1000 deliveries. Routific is central tool to managing this process. I demo'ed two other solutions before selecting Routific.

Pros:

Extremely low learning curve. UI is simple to understand. High quality and rapid response to help requests. No unnecessary features. Flexibility in how you use it. Does not push you into one style. Useful for same-day delivery businesses, which are a big challenge. Excellent trial offer to get you started.

Cons:

Some of the UI elements are a bit buggy requiring careful clicking. (Route/stop timeline) Some of the process UI is annoying, inefficient. (Unnecessary confirmation dialogs when selecting drivers.)

The best app to set up your routes

Comments: I use Routific in my company where i have to prepare and deliver meals. Everyday we have new customers with different address and this app organize it so the truck can deliver the meal within the best possible route.

Pros:

Routific is a Route optimizer that helps you organize the best route possible to save time and fuel. What i like the most is that it has two interfaces: dispatcher mode and driver mode to make it easier to understand.

Cons:

I think the middle plan could be less expensive, considering the small companies like mine that are just beginning in the business.